Samsung Corporate Office & Headquarters

I have recently had two Samsung products fail (Galaxy S Vibrant GT i9000 phone and a Samsung microwave). The phone was bought while travelling and Samsung, though an international company, will not honor the warranty in the country where I live. They expect me to mail it back to South East Asia which would involve hiring a translator and international shipping there and back. The Canadian head office of Samsung would not even acknowledge my letter in which I described the problem and sent them all relevent receipts and proof of purchase. The microwave was a month past warranty. The onboard diagnostic program had identified the problem as a board problem so we ordered a new board. That was not the issue and the supplier would not take the board back. We next orderd a new keypad which fixed the problem but I was out almost $200 for service charges and cost of the board. A new microwave, similar model, would have been only $299. Overall, dealing with samsung is frustrating and they are rigid and unyielding regarding warranty and cutomer relations are lousy. The customer it appears is seldom right in their books.

I will never buy a Samsung product again. Their support is a joke. I have a three month old LCD TV that I got as a gift. This morning the picture went and now the sound. I have a broken toe and cannot take this damn tv in myself. They will not send a mobile repair service out even though they have authorized dealers that are willing to come out. They have told so many lies. I hate this company.

Poor customer service- 2 wks llater after my dryer won't heat, I had to call sears repair' cause there was a mix up with the service appt- as it turns out it was the heating unit. My old whirlpool lasted 15 years w/o a problem. I gave the old unit to my sister in law and it's still working. My Samsung isn't even 3 years old and I spent $300.00 to repair! Not a good showing.

I can NOT (in good faith) tell you to buy a SAMSUNG refrigerator. We made the mistake & bought the french door lower freezer model...under 10 months old it stopped cooling. MANY MANY CALLS TO SAMSUNG, 3 service calls (several missed days work because of "No Shows") and 6 weeks later Samsung finally said they'd honor their warranty & replace it.... You can guess what it was replaced with...ANOTHER SAMSUNG REFRIGERATOR. Hundreds of dollars in wasted food (only a fraction covered by Samsung) MANY missed work days (unpaid) AND A TON OF PHONE TIME....DO NOT BUY SAMSUNG! The replacement makes more noises than the original one but made the one year mark still cooling.(TV customer service isn't too far from the refrigerators) B E W A R E ! ! !

I purchased a Samsung refrigerator from Conns at a small discount because it was missing the door handles. The parts distributor for Samsung is J&J Industries. I have been trying to purchase the handles since January 26, 2012. It has been a nightmare to say the least. I don't understand how they can stay in business and treat their customers with such indifference. I contacted Samsung to see if they could help but their best answer was to give me a link to J&J Industies and advised me to "start over". I will never purchase any product from Samsung again....

Although The range and Frig that we bought in the Sept 2011 and Feb 2012 are working fine, the features and design are great, there is a serious problem with customer service. Our range was installed without a broiler pan. We have tried 4 times to get them to ship us one. Each time they sent us a broiler pan but no top broiler pan insert. Last time they even sent us an extra oven rack. Now we have 3 bottom pieces and a rack but still no top piece. They have the worse system for customer service I have ever experienced (we have been buying products for over 50 years.)Don't count on them getting anything right.

Purchased a Samsung Refigerator at Lowes in Bixby, Oklahoma in the Fall of 2011. This refrigerator has had SEVEN (7) service calls to repair the ice maker and to this day March 31, 2012 it has not made one cube of ice. Be very careful I would never recommend a Samsung Refigerator to anyone and the service is the worst of any product we have ever had.

Samsung has the poorest customer service when it comes to repairs. I have been battling over a month in the repair and location of my home theater system receiver that I shipped off on 3/3/12 and here it is 3/29/12, and no one seems to know where my original receiver is, whether it was repaired or not, why I was sent another receiver by mail with the same serial number but different model numbers. I have stayed on hold hours at a time, I have spent my money in postage time after time sending back the wrong receiver sent to me saying it was mine. I am at my wits end trying to see why is it so hard to track down my receiver and send it back to me repaired or not repaired. Anyone I finally get to speak with, give me the run around or keep me on hold until closing time. I have sent emails, I have made calls, and I have spoke to several reps and nothing but misinformed information. I have several emails stating receiver was repaired and mailed back, but everytime one arrives, it is not mine but it has the same serial number as my original but a different model number. How the hell is that? I really wish someone would give me some answers..............

I bought a Samsung French door model refrigerator in October 2010. I have had no problems with it until yesterday the ice maker quit functioning. Cubes are being made but I have to reach my hand in the make to receive ice. I called Samsung and was. Told somet hint is wrong and a technician will have to come out This will be my last Samsung refrigerator and would not recommend any one purchase with maintaining the warranty; it's not a matter of Ifyou will need to use it but when. During my research I noticed that Samsung is in the midst of a class action lawsuits for concealing defects to their refrigerators. This is not good.

I love both of the Samsung Convoys that I got with Verizon Wireless. Great phones. I am hearing impaired and don't need my hearing aids to hear the person on the other end. The only thing that I am complaining about is ...... THE RING TONE VOLUME NEEDS TO MATCH THE MASTER VOLUME! The phone is great and I don't feel that I have to nearly jam the thing down my ear canal to hear but the ring tone volume sucks! My old Motorola beats my beloved Convoy in that dept. Please can you do something about making the ringtone volume louder for those of us who are harder of hearing?

I bought a Microwave oven in april of 2011. It started giving a SE signal and nothing would work. I called and was told that it was not under warranty. I could not find my receipt. They said that serial no was sold in Dec. 2010. I told them I did not buy the house until Apil 2011 and I could send them the closing date of my house and the bill where a company installed it. I was told this is not good enough. They say their computer shows exactly when each serial number is sold. I finally located a receipt and tried to call them and the phone # is now a fax #. I ended up having it repaired at my own expense. I also had a TV before that tore up in less than a year. I will never buy Samsung again.

I purchesd Samsung 32 inch TV in 2006. Paid big bucks for the new LCD tv about $700 at that time. Started having problems with the tv comming on somtimes took 1 hour. Called samsung, told them my problem and they gave me a transaction number forwarded me to the capacitor settlement number. After 25 minutes Don got on the phone and told me model #LNS2651DX/XAA was not covered under the settlement. Well why was I tranfered to this number? So he gave me another transaction # and off to the ACR department I go. Felcia gets on the phone and my one question was why was I tranfered to capacitor settlement if my tv is not covered. She tells me, well thats the capacitor service department. WHAT,, I was on hold for 25 minutes with a recording telling me to make a claim on line for the capacitor repaires claim settlement. This tv is a 2006 model and im sure they used the same type capacitors as the models recalled. I WILL NEVER BY A SAMSUNG PRODUCT AGAIN!!!! I will tell every human possible to stay away from SAMSUNG products.

We have two Samsung Epic 4G phones, and we love, love them (other folks them them too. One was stolen and replaced). Hate, hate Media Hub and their customer service, though. We had downloaded about 25 or so movies/TV show segments on one phone and enjoyed watching our favorites while traveling or waiting. But, sometime around the beginning of January Media Hub processed an automatic system update. When the system rebooted, my Media Hub account settings were gone and so were all the movies and shows that had been downloaded. After an hour of phone transfers, holding, and speaking to a customer service rep who said we would get a call back (but never did) the content still still has not been restored. The rep was given transaction numbers and dates of downloads, but to no avail. Clearly, data was lost in their "upgrade" processing. Next stop: I am going to submit a complaint with my bank to get my money back. I betcha' Media Hub will find their data when they loose their money.

I currently own the Samsung Galaxy Tab 10.1 (Wi-Fi Model# GT-P7510UW) and used the Media Hub app to purchase the Fast Five movie; however, I was charged $17.99 on my credit card and the movie was never downloaded. This movie was to view for a trip that I was going on. Needless to say, I never got to view the movie. The purchase was made on October 17, 2011, it is now March 08, 2012 and I am still on the phone at least once a week with Samsung and/or Media Hub Customer Service. It was February before they even request that I email them a copy of my statement showing proof of my purchase. That only took 4 months. It's been 5 months and I am still working on trying to get the issue resolved. Every time I call I would have to explain my story again and get bounced around to different people a couple of times. At one point, I was on the phone for over an hour! About every other week or so, I would get issued another transaction number. I have about 5 or 6 different transaction numbers. It gets old real fast. This is not the type of customer service I would expect from a big corporation or that it is taking this long to resolve. At this time, I have not purchased anything since from Samsung or the Media Hub app with fear that I might go through this again. Right now, I have no confidence in their customer service that they would take care of any issue that may arise. I currently work at a Best Buy retail store and this type of customer service would not be tolerated. I most likely would not be recommending Samsung or the Media Hub app to any customers just based on my experience. I am so upset and frustrated with Samsung and how they have handled my complaint. I am having a terrible experience with Samsung and would not want anyone else to go through what I am going through.

I purchased a 3D TV as a Christmas gift. Some gift. The 3D glasses didn't work and then was told to send them back to Samsung. Then we were told they were on back order and they had no idea when we may expect them. Three weeks later the TV is not working and once gain Samsung was contacted and they in turn contacted some electonic company to come out and take alook at it. Parts were ordered and then we were told that one of the parts were on back order and once again no idea when we could expect it. However now we have received the 3D glasses. So after two months we requested a refund. I just got off the phone with the executive customer service dept. who told me that the receipt that I send in on March 1st was still sitting in Michelle'a box and nothing has been done. They did process info while i was on the phone however now we have to go through another approval process and only then will they contact someone to come and pick up the broken TV. Once the broken TV is in their hands and processed through they then will order a refund check to me. How is this company staying in business with customer service like this. OH yeah they have our money and we have their junk.

Firstly 1 star 'poor' is too good for Samsung. Purchased (outside US) , via an installer, 4 'split' type aircon and 2 central aircon units for our new house which we moved into in August 2011 3 out of 4 splits faled and to date they've replaced 2 but we were left without aircon in those rooms for 6 - 7 weeks 6 weeks ago 1 of the 2 central aircon units also failed . They identified a problem and said it would take 3 weeks to obtain the part as it had to come from Korea, 2 weeks on and it appears they haven't even ordered the part yet. This we can't be absolutely sure of as they don't respond to any means of communication (phone,text,email)

Don't buy Samsung if you ever expect any sort of customer service. Fridge ($2500) purchased at Best Buy 12/27/2011. On Saturday 2/4/2012 no more cooling. Today 2/17 Samsung has yet to return a call, has yet to act on anything, has yet to get a service tech to my house. Best Buy is working on it, but since it's beyond the 30 day return date, they're limited by Samsung/BestBuy corporate agreements. I've called, escalated, begged, talked nice, talked mean, they don't care. They don't respond, They don't have even the slightest clue about customer service. In a word, DON'T buy anything Samsung.

Purchased my Samsung Stainless Steel Refrigerator 28 Cu. Ft. French Door in 2010. I have enjoyed every moment of this appliance to accommodate my family. The middle/center drawer is used to store deli tray items and the grand kids snacks.

Hi, I order Samsung 27 inch Monitor, which arrived few days later.When I opened it one part was missing.I called & spoke to the lady, she said , the part will ship in 7/14 days.20 days later I got a call telling me that in order to ship the part the must get a copy of my receipt.I asked them, why I was not told this when I spoke to the rep first time.I was told, she is not supposed to know any thing.Some thing is wrong somewhere. Personally I will never buy any Samsung Product or let any of my friends & family, Worse company in the UNIVERSE.

I bought a blue ray player and streaming combo Model dbd5300. It developed a problem with Playing Netflix titles after months of working fine. I called customer service,what I joke! I have gotten the blame game, the run around, and the brush off.Anything but customer service,I am now 12 days into getting the problem solved and dont truely see any resolution coming. I am angry and have filed complaints with my atty gen,the BBB, Best Buy Corp where I bought the product. I have also contacted several consumer watch programs. I will be cotacting anyone and everyone I can to complain about this company. Dont take this kind of treatment if enough complaints are filed with companies that carry these defective products they will stop carrying them out of self interest. Call thier Corp offices and tell them you expect them to deal with reputable companies with reputable products!They hit us in the pocket book,hit them back!!!