Public Storage Corporate Office & Headquarters

I am only sorry you can't give zero stars or even negative stars. The facility on Jefferson blvd in marina del rye is working with a robbery ring. Thousands of dollars were stolen from a space and the management were useless and even worse evasive about answering questions about previous robberies. There was at least one which they were very evasive about. They actually had an incident report but did not have the number of the space that was robbed if you believe that! There is no security system unlike EXTRA SPACE which has a sophisticated system of security. Your personal code disables the alarm @ EXTRA SPACE. I believe there is a robber ring that is being facilitated by management. Do not use this facility.

Excellent customer service which is important to me. Megan and Jeff at the Telegraph St. facility in Reno, NV know how to do their job, truly an asset to this company. It was refreshing to deal with employees that knew how to do their job while being professional and personable. I have rented from both the Telegraph St. and S. Virginia St. storages with no complaints. The District Manager, David Bristol sets a high standard that both facilities certainly meet. I highly recommend both locations if you need a clean and secure self storage with excellent customer service.

My rating is for Public Storage in Austin,TX at 8101 N. Lamar. Today, one of the employees called me to the office. He said my disable husband is barred for coming onto the property. I asked why, "Was he disruptive or call someone a name." The employee answered, "No, some customer are afraid." I told him he can't bar a handicapped person because people are afraid. He said he can if "customers are afraid." I said it sounds like they need to be educated. This same employee called the police when my husband's wheelchair broke down at that location.

In July of this year,I rented a unit using a credit card for automatic pay on-line.In September of this year, I lost my credit card & reported it to my credit card company who immediately cancelled the card & cancelled all on-line payments & they advised me to contact all with which I had on-line payments.I contacted the Public Storage facility that I deal with & they advised me that they could not take the new credit card info over the phone & that I would have to appear in person to provide the new number.I immediately went to the office 10 days prior to the due date and gave them my new card number.I was not told that I had to do anything to reinstate the pay on-line.I received a late notice 10 days after the due date & when I called the office to question this, I was told that I had to re-register on line for the automatic payment & when I went on-line to re-register there was my new credit card info and a late charge. When I called the office about the late charge I was told that only the district manager could waive the late charge. I called the district manager & described the situation & he said it was company policy not to waive late charges until after I had rented one year.In my opinion, this is a bad policy as how do you expect customer loyalty if you can't accomodate them on what was an obvious misunderstanding.In addition, he said that this situation was my fault not theirs so he would not waive the late charge.When I said that I felt that this was their fault not mine as someone should have told me when I brought the new credit card info in that I needed to re-register for pay on line & that I could do that right there & then. This guy was not only unsympathetic,but rude. Basically, he said tough luck. P.S.This guy called me from either his home where he had me on a speaker phone with screaming kids nearby or an amusement park with children running around him-when questioned, he wouldn't say which!

I rated this storage experince a 4 because overall it was good. There were a couple of things I didn`t understand, such as why the public storage here in Columbus , OH does not give the option of buying or renting the special lock for the units.I was told that the lock had to be purchased from them and insurance was mandatory. I might add that I will probadly never use this type lock of again.The first month free it came with a lot " must buy extras " my total first month cost was 57.00, this was August 2011. In September 6, 2011, I received a call from a clerk, reminding me that a payment was due by the 7th. 69.00 payment was made on the 6th of September. On Octocber 5,I my removed all of my items. After,I left she (the clerk) called the say, that I owned 18.00 to cover the 1-5 October. I told her I didn`t think so, because my payment are from the 7th of the month to the 7th of the next month. It sounds as if she is trying to nickle and dime me. I say that because there was no mentioning of this kind of payment in the paperwork,pleas help me understand. My unit #3004 at the Public Storage on 4600 Hamliton Rd. Columbus, OH. Thanks

Public Storage has a United States pattern of juggling numbers both finanical and dates to make it appear consumers are late on payments; changing locks alleging break-ins that they never report to the police, nor advise consumers; turning off auto pay, ignoring complaints and selling off personal property without legal notice required in all states. Identity theft is the fastest growing crime according to the FBI and Public Storage sold my paralegal office that was already filed in a divorce action. I think a class action suit is in order to stop Public Storage from its continued fraud and monopoly against consumers. If each person in each state could look up the BBB number of complaints and send that number to me, I will file a complaint and ask for an injunction to stop and close down Public Storage. My email address is: Nowletsbehonest@Yahoo.com. I have evidence that Public Storage picks the units that want and others they allow to move. Unfair business practices!!! All these complaints do nothing....LETS DO SOMETHING NOW.......

My unit is in very poor condition. Rent was due on the 1st of September, I get a social security check on the 2nd wednesday of every month. So on August 27, BEFORE my rent was due, I paid 1/2 a month's rent to bring it up to September 15 as the due date, when I had plan to pay a full month's rent keeping it at 2 weeks in advance all the time. Today, September 7, I went to the facility and found that I was locked out. My attorney is not happy about this as I had paid the 1/2 month's rent PRIOR to the due date, which by law should EXTEND the due date to the 15th.

Public Storage is very unprofessional.The managers are ridiculously ignorant and don't know how to uphold business ethics. I was charged a 150 dollar late fee as they changed owners from american storage to public storage when I owed only 2 months.They would not itemize the charges, I don't think the idiot manager knew what itemize meant. When I questioned the charges he screamed,yelled and walked away from me. They sent me a postcard charging me in one way and when I got there they increased the price by $89.00. He acted as if dare I question where my own money is going. This happened at 367 Southern Blvd. in the Bronx. BBB Shut them down RIGHT NOW. Until they do nobody put their stuff there. In this economy making so much money and being so devilish. There has not been one business to give the working class a break in this depression, not recession that they want you to think it is. The USA is becoming money grubbers who are destroying the core values of humanity!!!!!!!!!!!!!!!!!!!

I just discovered after renting a unit for 7 years that my belongings have been sold for 80.00. I received no notice prior and supposedly it occurred July 20. Is that even legal im in Pennsylvania where can I find out the law and is there any way to get anything back? I just want my pictures and my deceased grandmothers things im so devastated

Dear recruiter, I think that you are 100% wrong for my level of supervision is high and my education and skills are at master lever graduate, why would you sent the same letter 8 times? Is there a specif reason why? I do qualify for you promise 6 months training, I my not qualify for immediately supervision that i do qualify even without training. For sure, after 6 months training I can do the job with excellence. I just finis MBA master in business administration and I am looking for a career. More important that those things are that I am like that one this very side, I am the only one historical on this very site, so, what you need to do is just to give me that one, place all the things that need to be done to me, and that's is all, I can do any job ever exist in this universe. I apply in more then one region, in all those I am not qualify?? Irina P.

714 524 7855 ipalincas@gmail.com Dear recruiter, I think that you are 100% wrong for my level of supervision is high and my education and skills are at master lever graduate, why would you sent the same letter 8 times? Is there a specif reason why? I do qualify for you promise 6 months training, I my not qualify for immediately supervision that i do qualify even without training. For sure, after 6 months training I can do the job with excellence. I just finis MBA master in business administration and I am looking for a career. More important that those things are that I am like that one this very side, I am the only one historical on this very site, so, what you need to do is just to give me that one, place all the things that need to be done to me, and that's is all, I can do any job ever exist in this universe. I apply in more then one region, in all those I am not qualify?? Irina P.

Never go to 2345 Lansing Illinois public storage ... They made me drive 65 miles one way to pay at the facility to retain a unit .. why couldn't I do it over the phone? Then I requested a 48 hour pass and they said no problem.. I called 3 times just to confirm because I rented 2 hauls back to back and had people follow me to help me unload.. Needless to say, it's 2:30am and now we are all camping in their parking lot because I can't get in.. There is no 24 hour emergency contact to get ahold of anyone... Just a heads up, don't deal with Ashley, she rather play on her cell phone when your signing papers and asking questions.. Better yet, she may not be an employee here after I get done ... I'm going to call corporate in the morning.. This is down right unacceptable...

I have rent a storage unit in Elgin Il. and I'm not happy about the lack of light and people living in the storage units on the upper floors. Now I notice that I have been billed through my checking accout twice in one month, this month August 2011. I also found out to contact the corporate offices is next to impossible other than to call them and get the usual corporate runaround. The units I talk about is on Bigtimber Rd.

Your facility at 471 C Street,Chula Vista, CA 91910-1604 is staffed by the most careless and incompetent of people. Daniel(the Assistant Manager) was attempted to write up a contract for us. Anytime anyone else entered the office, he would drop what he was doing and regardless of how long it took, he made us wait. He did this for five different parties and just made excused when it came to completing our contract. When Daniel was confronted by what he was doing, he just made one lame excuse after another. I don't know about anyone else, but I am sure most of us understand that anyone ahead of you in line has priority and should be taken care of first. We left completely perplexed and angered by his apparent indifference. We will never return or recommend this facility or any other Security Public Storage site to anyone else we know.

We stored some belongings in a Public's storage unit for two months in Chanhassen, Minnesota. Our moving company went today to load our belongings onto the moving van and there was noticeable mold on our white couch. I'm sure there must be mold on other things but maybe can't see it due to the darker colors on other stuff. We didn't have insurance on our belongings so Public's say they are not responsible. They did say that they have had multiple other complaints about this same problem and that it has been an "unusual" year weather-wise and there is nothing they can do about it. They said the climate controlled units are worse. We just had a regular unit. Just wondering if anyone else has experienced this problem and if there is any recourse we can take? I would think that if they have had multiple other complaints, wouldn't there have been an obligation to notify the other renters that this is a problem? I had been by there twice over a two month period to pay the rent and nobody ever said anything about this problem. They had my email address as well. If they would have notified us, I would have our stuff out of there immediately. My worry now is that they said they would charge us if we left anything in the unit and the moving truck was leaving today and we had to load it onto the truck with our other belongings to get it out of there. I hope the mold doesn't spread. If anyone has any legal advice on this issue, please email me. tracysauv@yahoo.com

Never rent from Public Storage!!!! My husband lost his job in Febuary we have run through all our savings just to keep a roof over my childrens head and food on the table we had to down size to a smaller place to live and unfortunately had to get a storage it was suppose to be temporary until he found a job.We fell behind on storage payments,we had to choose food for children or storage, when late fees kept piling up it only got worse we called and stopped by to let Denise know MANY TIMES THAT we need our things that we will catch up ASAP. She kept saying no problem. Finally had money to pay and remove our property THEY I DON'T KNOW WHEN (I WAS NOT NOTIFIED) HAD GONE IN STOLE ALL OUR THINGS WITHOUT NOTICE INCLUDING MEDICAL PAPER WORK I NEED FOR THE CHILDREN (OUR OLDEST IS VERY ILL) PAYSTUBS WITH MY SS NUMBER ON THEM BOXES OF PAPER WORK WITH MINE AND MY CHILDREN PERSONAL INFORMATION NOW WE ARE wide open TO IDENITY THEFT MY PARENTS THAT HAVE PASSED ALL THEIR PAPERWORK AND SOME VALUABLE THINGS THAT WE CAN'T REPLACE SOMEONE HAS ALL MY PERSONAL PAPERS AND NOW MY PERSONAL INFORMATION THIS IS WRONG TO TREAT PEOPLE THIS WAY I RECEIVED A NOTICE AT THE FIRST OF THE MONTH STATING THEY WERE GOING TO PAINT THE DOORS TO STORAGE THIS MONTH! THEY HAD OUR ADDRESS AND E-MAIL TO ATLEAST GIVE A 24 HOUR NOTICE OR SOME COMMUNICATION THEY WRE GOING TO STEAL ALL OUR THINGS WITHOUT NOTICE THERE HAS TO BE A LAW TO PROTECT US FROM THIS WRONG Strangers going through our personal things NOW I KNOW HOW IT FEELS TO BE RAPED YOU REAP WHAT YOU SOW IN THIS WORLD!!! I am seeking a lawyer to stop this from happening to someone else.

Will never use them again. Rats in both storage including climate controlled. Climate controlled units are too warm. Roof leaked in large storage - New mattress destroyed, furniture warped and swelled They do not prorate monthly rent.

My whole gripe is about an employee of Public Storage (1401 N. Greenbay Rd. Waukegan, IL) and the manner in which he spoke to me. I came into the facility to pay my balance which was very deliquent. Mark (the employee at the front desk) said I needed to buy a lock because mine was cut off---which I had no problem doing. He explains about the type of lock I was purchasing and said it was the best---which was not a problem either. Then as I was paying for my transaction, I realized I did not have enough money in my account to warrant the use of my debit card so in the midst of the transaction being performed I said, "Wait..." and he said, "What, you don't have enough money now???" I said can I change my payment method?" And he says, "Great, now I gotta reverse the payment, which involves a lot of bullshit and paperwork---this is rediculous!" Then I say, "What is this a problem for you? Isn't this your job???" And he says, "After I explained all this to you now you wanna change your mind and now I gotta contact the manager so they can reverse the payemtn and all this other bullshit!' I was HIGHLY OFFENDED that he used the profane language in my presence!!! My voice is a little high pitched when I get "riled up" so I said "Isn't this your job?" And he says if you keep talking to me in that high pitch squeal of yours, I'm gonna call the cops." I said, "You know what? I'll call the cops!" And he said 9I KID YOU NOT) "AND WHILE YOU'RE AT IT, CALL THE CORPORATE OFFICE, THEY WON'T DO ANYTHING ANYWAY!!!" I was so pissed off at the man and said,"Just because YOU'RE having a bad day, does not give you the RIGHT to use profanity and/or talk to me any kind of way!" So I called the police and two officers showed up. I also called my boyfirend who is a Petty Officer in the Navy. They all explained to me that he could not be arrested and that this was a CIVIL matter---which I was quite aware of anyway. I just wanted them to be around so they can see first-hand, how this man talks and just how UNPROFESSIONAL he handles himself! One of the officers said, "He's rough around the edges---and that is putting it mildly!" I did not crack a smile---in fact, I was in tears, totally taken aback of his language and how he treated me---all because he had to do something that HE didn't want to do---and was having a BAD DAY!!! What really gets my goat is the fact that he states, "CALL CORPORATE. THEY WON'T DO ANYTHING TO ME ANYWAY." The nerve!!! I will be mailing a hand-written letter and I hope someone addresses this situation because MARK does not deserve to hold that position being that he knows NOTHING about customer service and even LESS THAN NOTHING about how to talk to people!!!

I just sent a long and wordy complaint about Public Storage (1401 N. Greenbay Rd Waukegan, IL) and the OFFENSIVE way Mark (the clerk at the front desk) spoke to me. Per his words, "Call Corporate. They won't do anything, anyway." I hope you prove me wrong. I will not only send this email today, I will send it EVERY DAY until my concern is addressed and that employee gets some sort of reprimand for his mistreatment of me and POOR CUSTOMER SERVICE SKILLS. Btw, thank you to the two police officers who came to see and hear first-hand how this man deals with customers---and spoke to me. Doreen Moore (224) 639-2221 duty68@msn.com

NEVER AGAIN. I have never experienced anything like this! I had a unit here for 3 years (paid over 5k in rent) only to find my stuff ruined. I am sick to my stomach that antiques with sentimental value have been chewed up, peed and crapped on by rats!! These things have been handed down 2-5 generations and are priceless to me. Oh let's not forget that we found 2 dead rats one wrapped up in the moving blanket around my head board and one dead inside one of the posts for my bed where it appeared they had made a nest. After spending 2 days breathing in dead rats and their dropping the office offers me a mask saying,"that's really bad to breathe, you could get sick" I am then told that all of the staff (even the new girl who has been working there for 2 months) are aware of this rat problem. NO ONE EVER BOTHERED TO CALL ME???? They told me that they spray in the empty units, but aren't allowed to spray in the occupied ones without permission. I WOULD HAVE GLADLY GIVEN PERMISSION HAD I BEEN NOTIFIED OF THE PROBLEM!!! So when you guys spray all the rats are running to the occupied units (and some dying there). If you knew there was a problem WHY would you not notify me???? You describe your facility as "CLEAN AND TRUSTED" What a joke!!! My boyfriend had to go to the emergency room less than a week after being exposed to this filth, the doctor confirmed that he likely had a virus from either the dead rat or rat droppings. Check your yelp for my review along with 55 photos. Don't think I am stopping there either. I want something done!! I am considering contacting a lawyer if I do not hear something from you guys soon.