Payless Shoes Corporate Office & Headquarters

I find it largly frustrating that many of these posters have negative remarks, I understand there is technical error, this is life folks, get used to it, we are all in this together, Payless supports a very large population that look to organizations like payless to make there lives more comfortable financially, how could some of you complain based on the price of the product, this kind of service is acceptable for what they've done and as well as what they do. I don't come from a rich family, payless,and many other similar stores have assited me tremendously in times of need. Sorry about the novle but we should'nt always look at the bad things in life or be a victom of everything that happens to them, some of you are in much better situations than others, payless has always come through for me.

I think it is horrible when payless lets someone go or they quit, the gossip starts I work at a mall and it is horrible how peoples mouths start going and Managers are the worse, There is one Manager that goes from store to store gossiping. She really needs a roll of duct tape. The managers sit on the phone and bad mouth employees. You can't talk to the dm they are just as bad. Payless has bad customer service shoving shoes and product on customers who can't afford it. The managers smile to your face and stab you in the back.

payless is a horrible place to word for they treat the associates like crap

I recently went into the outer portland area Payless shoe source store, I was appalled by two older women who I'm assuming worked there in a small back room I could overhear gossiping about employees. The lady with the short hair didn't seem to mind that I over heard their conversation. I am shocked that managers gossip behind their staff, The two older women seemed to have a we are better than the idiots we have working for us. During the conversation I heard how they both didn't like other employees from another stores. Both women were at least in their late 60's. I won't be shopping there again.

I was in a payless store in the portland oregon area browsing for shoes.... A female employee with dark hair , glasses, on the heavy side was talking down to an older woman who also was working I got fed up with her attitude put the shoes down and walked out...I was in the store 10/13/2011 I won't be going back to that location if the young women is there I feel she doesn't have good customer service. That kind of behavior does not belong on the sales floor. I was at the ross location.

I was not happy with payless yesterday a young woman was working and seemed bothered that I needed help ... I don't like the shoving of shoes on me but if I ask a question I don't except to be treated bad. portland wake up

I would like to know where can i file a complain again some district supervisor. Today a supervisor here in the Bay area, humiliated one of his store managers on a conference call. The Lady was asked a question from his supuervisor about a email, the lady told him that she was busy and didnt got a chance to open it. The Guy told her that if she didnt know the answer to call someone else from the same district to help her. Once again the Lady reply "i was busy i haven't got a chance to open it". The guy got irritated and told her once again that "if she didnt know the answer to call someone else from the same district for help" he even went foward humiliating her in from of her co-workers... and that's just the tip of the iceberg. This same guy has been "abusing his managers" makin them run two-stores for more than 4 months i mean how long would it take for a district or a store to find a replacement manager? This guy is a smart guy and is trying to save some payroll but making some managers run double duties. Another thing i notice is that he's always pushing them to get sales up, rpt, ups, etc but then again how can you expect a manager that is running two stores, have higher sales and save some payroll at the same time??? can someone let me know the phone or email from corporate so i can tell them what i think....????

Copy of a letter being sent to the home office: I felt it necessary to report an appalling experience I had on Monday, Sept. 26, at the Payless shoe store located in the Jefferson Valley Mall in Yorktown Heights, NY. I work elsewhere in the same mall. I purchased a pair of flats at Payless on Saturday, Sept. 24 while on my 30 minute break. I wore the shoes for about 3 hours at work on Sept. 26 and developed blisters and swollen feet. I had to call a family member to come out of their way to the mall to bring me a change of shoes with socks because I couldn’t even walk in the flats. I couldn’t locate my receipt from Saturday. So I spent most of my 30 minute break on Monday at Payless, trying to ascertain the details of the return policy, and to determine whether I’d be able to return or exchange the shoes if I did find the receipt. I spoke with an employee – who seemed to be the manager or assistant manager – and explained what had happened and asked if I’d be able to return the shoes if I found the receipt. She looked at the shoes, simply said “No” and threw them back in the bag. I explained to her that working in the mall on my feet for 8 hours, it's hard for me to return something with just a 30 minute break. Her response: “It doesn't matter where you work.” She proceeded to disregard me completely, answering the phone and chatting with another employee. I had to go find another employee down an aisle and explain the situation to her all over again. All I wanted to know was, “If I do find my receipt, can I return these?” She sent me back to the first woman I talked with (who had short blonde hair and glasses). Once AGAIN, I explained to the first woman that the shoes had given me swollen feet and blisters, and asked what my options were if I found the receipt. She said, “let me see.” I was startled. “You want to see my feet?” I asked. She obviously refused to believe that I could have swollen feet and blisters from wearing a pair of shoes for less than 3 hours. So, in front of other customers, I took my shoes and socks off, went next to the counter and showed her my feet. Funny how she got very quiet after that. I was very humiliated and embarrassed that someone would actually make me take off my socks and shoes just to see the damage these flats did to my feet, especially in front of a line of customers, and I’m guessing the other customers weren’t too pleased, either by the sight of my feet or by having to witness such insensitive and unprofessional treatment of a fellow customer. So when she saw how bad off my feet were, she still said I’d need the receipt. I had already understood that, and said so. All I wanted was a clarification of the return policy and if it would be possible to return the shoes with a receipt. As a retail employee in the same mall, I understand customer service and customer engagement. I may be only 19 years old, but I’ve been in retail for two years. I can’t imagine a circumstance where it would be acceptable to imply that a customer was lying, in front of customers, or to make someone take off their socks and shoes just to prove the injuries caused by the shoes. I fully understand that returns cannot be made without the receipt (which I still have not found), but the customer service in that store was inexcusable. I may not have had my receipt, but that did not mean that I didn’t deserve to be treated with the same respect that should be shown any other customer. I write this in hopes that someone can educate this woman about how to treat customers without humiliating them or treating them like liars or criminals.

I work for payless, I've worked there for about a year and a half and am a full time employee. What people need to understand is that we are over worked and under paid. But we can't just magically pull a shoe out of our butts for you. And I understand some of these complaints, but some are ridiculous, complaining about a coupon no longer being on the bottom of a receipt. Seriously? that's so stupid, we have certain times that they are printed off and certain times they are not. But when we have a list of tasks to do in the store, it is very hard for us to perform any type of customer service when most of us are by ourselves for most of the day. Most of the managers rely too much on one other employee and that does affect our attitude. When you aren't getting paid what you deserve to do a job that takes up all of your personal life and energy, but have no choice but to work there because of bills, and lets face it no one else is REALLY hiring, it does make us not want to work, but we have to, so we do have our bad days. Just like you. And as for last minute customers, we do all get impatient about that, because when you're at work and you've been there all day and that time comes, you leave, you don't stay later, and if you do, you aren't happy about it I'm sure. But everything isn't the associates fault, we can't control the inventory that comes in and out of our stores, and we also can't control what kind of tasks we have to do along with stalking all customers. The job will take a serious toll on your personal spirit, but if you have no where else to go, you have to do what you have to do. You guys should calm down with the petty complaints. Is it going to matter tomorrow? Is it the worst thing that could have happened to you? Probably not. So jeopardizing someones job for something that won't matter in five years, is stupid just because you think you're over us. Some people seriously need a reality check.

I am thoroughly disatisfied with the service and treatment that I recieved at Payless, South Shore Plaza Braintree MA. I saw a pair of boots in a magazine, turns out they were sold at Payless (a store that I never shop in). I went on line, found the boots which where on sale for $28.00 from $49.99. I decided to call the store in the Plaza to see if they would honor the online price, and I was told by a sales associate that they would. I went to the store after work explained my situation, and conversation with the sales person earlier in the day. Bottom line...they would not honor the online price. The sales person was short/rude and not willing to hear my position. She said "you should have ordered them online!" I asked for a manager, there was no manager on duty, she was on vacation for 2 weeks. Horrible, horrible, horrible customer service....made me wonder what kind of people they are hiring, and what kind of training that they are offering. Clearly, they need to incorporate Customer Service requirements into their format! Footnote....I did go home and order the boots online, but that will be my last shopping experience with Payless Shoes!!!

i find your survey to be the most foolish way of judging employees. it is a yes or no. there is no room for the reasons "you didn't get measured" . well i only wanted a purse? what you gonna measure? my shoulder? i think you need to measure the stupidity of that survey and either drop it or revamp it BIG TIME. its no wonder i go in a payless and always see new employees. i think the turnover should be in the corporate office, they are the ones dropping the ball

I've worked at Payless for about a month now. My first impression was good. My manager seemed to care and all the other associates got along. A couple weeks in, I noticed our manager leaves the store and doesn't clock out. In fact he'll return to the store just so that he can clock out. He also tells his associates, all whom are women (He doesn't hire men) not to fall for any guys. He's never said that to me, but I've heard him tell other girls that. There are three girls that work there, that only work three hours a week. This other girl and I work all the other shifts. So when we get sick or have an emergency there is no one to cover. Our manager tells us about cutting down the theft, but in reality he's the one stealing time every week! I've about had it with Payless and have been looking for other employment. In fact, i'm going to report his behavior to our DM. I won't give out my store number on this forum, for fear I may lose my job.

I am currently a Payless employee and I must say I am disgusted with the leadership in store #4326(Payless in Georgetown Shopping Center).The manager is lacking in every aspect. Instead of encouraging us to do better, he curses at us telling us about his "piece of shit of a store", and how we should "act like we have some god fucking sense". Does this sound like a manager that should be on anyones payroll? He's regularly comepletely out of bounds the way he comunicates with his associates.The manager is constantly belittling eveyone. Four of his employees quit already, because his disrespect and lack of boundaries. Unfourtunately, I will be a fifth if he does not act like a boss that knows how to conduct himself in a proper manor. If this is how your company runs all of your stores then I want absolutely no part of it, I refuse to do so. Also I will take my money and shop elsewhere, and I will not recommend anyone to show there eiither.

Internet frad some used my mastercard. And the jerk I talked to at there corporate headquaters blew me. He refused to tell me were the shoes were shipped. To the tune of almost 600.00 us dollars. Maybe thats why stores are closing. The the headquaters has a bunch of liers working the switch board there. I am sending the local police over there tomorrow. Then I wonder what story they will come up with then. KARMA IT IS A BITCH!

Hello, I just went into one of your store and made a purchase, I bought my daughter a pair of shoes and a belt. After walking back to my car I forgot one of the main reasons that I even went to your store. I went to get the $10.00 off Office Max coupon with purchase. I went all the way back in and talked the to girl behind the counter and she advised that the coupons had stopped printing a few days ago. I asked who I could speak to and she gave me the corporate number, that I asked for. When I called the 800 number the gentleman advised that there was nothing he could do so I asked to speak to a manager. HE came back to the line advised that his supervisor was bust but said that she said I could file a complaint against the store. I declined that option because I felt that the store had done nothing wrong and the manager was just trying to get our speak to me! Finally was transferred to Katherine Davis, I think a customer service supervisor. I explained to her the situation and she advised that she would forward the information internally. I asked if once this was completed if she called me back and she said no. When I inquired as to why she said that wasn’t part of her job. I was so disappointed. I advised that I was going to call the presidents office but she said that she worked for him and she made it seem like that wouldn’t make a difference. She did offer me a $10.00 gift certificate for Payless but I advised that I had already made my purchase and needed to make a purchase at Office Max now so that wouldn’t help! I would just like for your company to stand behind your offer. Please make this right for my!

I think that everyone who complaints about payless employees are justified to a certain degree. I think that people need to understand that customer attitudes make the situation worse. If a customer is yelling or being extremely rude how much do you expect a person to take. Yelling at an associate about a shoe is extremely riduculous. Get over yourselfs. Would you want someone to be rude to you. It not the employees fault they must continually bother you they want us to provide service. Do you want to be treated like your money matters or like your nothing?

I was shopping in the Waltham MA store River City Shopping Center, 104 River Street, Waltham, MA 02453... I had the WORSE shopping experience ever. My daughter who is 7 years old has ODD, ADHD, and borderline bi-polar needed sneakers for school. We went into the store where my daughter got a little upset and used the f word one time. While I was explaining to my daughter that you cannot use that word, this sales woman came over flipping out on my daughter. I said excuse me I am disciplining my daughter and to be honest with you, you have no right saying anything to her. The woman started screaming at me in front of my daughter. My daughter at this point was just sitting there trying on shoes. About 10 minutes after all that happened that woman called the police. God only knows what she said to the police because three policemen showed up. They took my name, address, phone #, ss#, and my daughter’s info. They stood there while I paid for the shoes, and walked us out of the store. When trying to file a complaint with the district office they just said we will let someone know about it. I will NEVER be returning to that store ever again. SALES PEOPLE HAVE NO RIGHT SPEAKING TO MY CHILD IN ANYWAY THEY THINK THEY WANT TO.

Spoke with a rude supervisor in Topeka, KS online payless name Cathryn Davis. I made a purchase online to pick up at the store and I never picked the items up because the store was giving my daughter a hard time when she tried to pick up the items. The supervisor advised me she can not refund my money because it's been too long. I've never spoke with a supervisor so rude, her words exactly "So why didn't you pick up the shoe's" "and how much was this order for" in a rude tone. Then I contacted the corporate office and the switchboard lady that answered the phone told me she was advised to transfer me back to the same supervisor. Apparently the supervisor called corporate and told them to transfer me back to customer service. THE WORST SERVICE AND I WILL TELL MY FAMILY AND FRIENDS TO NEVER SHOP AT PAYLESS. I WILL CONTACT CORPORATE AND WRITE A LETTER TO THE CORPORATE OFFICE AND I HOPE THE CALLS WERE RECORDED WHEN I SPOKE WITH THE SUPERVISOR AND THE SWITCHBOARD BECAUSE I AM REPORTING THEM BOTH.

I have a PT test coming up next week, so I went in to buy a pair of running shoes earlier today. When I went to check out, I saw a sign that said 10% off for military. I mistakenly grabbed my civil service one, but then got out my Guard ID. The clerk (manager - ?) said something along the lines of its not the right kind of card & I'm not military, I just work for them, but I'm not really IN the military. So my boyfriend got out his retired ID card & she told me I should go get a dependent ID card & that way I can get the discount myself. I'd like to see any Payless employee from corporate or any store tell the Guard & Reserve troops, especially those who have served or who are currently serving alongside active duty from all branches, that they aren't really IN the military.

Hi Payless. For years I bought only one very comfortable pair of running shoes sold at your stores averaging $24.99 + tax. To my great horror I went to replace the last one and it was $49.99. It forced me to look for other shoes as that was now above my budget. I discovered that you are no longer a low priced store. I wouldn't be cynical and say Paymore is a more suitable name. Folks I am VERY disappointed that you are no longer a cheaper store. I left your store really hurt as I have for the past 20 yrs bought shoes ONLY AT PAYLESS SHOE STORES. I left your stores (checked more than one) disappointed and moved to Wall Mart where I got a running shoe just as good for $7.00 +tax. I am liking my new brand a lot BUT MISSING PAYLESS SHOE STORES really badly. Please do no let the fact that you might have seemed attractive to shoppers because of the recession be the reason you feel it is okay to start sending up your prices and becoming expensive.