Nissan Corporate Office & Headquarters

We'd like to drive a nissan up the collectives arses of the people who created the tv ad with the honking horn...as if there's not enough noise in the world...now you idiots have to have a horn honking in our living rooms? Things must be pretty bad at nissan if that's what you have to do to get our attention....we'll never buy one of your cars.

Nissan makes promises that does not keep. My 2010 Rogue was at the dealer for repair for 3 weeks - Nissan did not have the parts. I had to pay a rental car for 12 days until they gave me a loaner with the promise to reimburse me for the rental car expenses. I was given a case number and a fax number to submit the receipt for my rental with the promise to have a reimbursement within weeks of submittal. I just got a call from their Client "Care" Department 800-343-6913 - ext 458129 stating that Nissan will not reimburse me for the rental car - even if they did not have parts available for 3 weeks. Never buy or lease a Nissan - they should not be doing business in the USA or anywhere else for that matter!

I’ve recently purchased a Nissan Altima in 2011 at Nissan Passport 5000 Auth Way, Marlow Heights, MD and every time I go to get service for oil, I have to remind them to either change the decal for the my next service or the computer warning for the car to be serviced. On August 23, 2012, I went to the same dealer for an oil change again. I asked that they give me a courtesy car wash and vacuum and there was dirt still in the car and the car just had the appearance of water around it still with dirt on the front bumper and tire rims. Further I noticed that my back passenger light shield was cracked. I asked the service departments manager Dennis Windsor how it happened and he denied that it happened there. I further went inside to talk to the General Manager, Dave Gruner and he informed me that it "may have happened when my bumper had some scratches on it. He further told me that I should not bring my car to that dealer ever again and that he would never service my vehicle there as long as he is the GM at that location". I was so taken aback that I videoed his remarks previously denying it and informed him that I have never heard of anybody paying for a brand new car over $20,000 and the GM telling you not to come there for service anymore. I will report this to the Better Business Bureau along with pursuing an attorney for advice on how to move forward. Do not buy from them and by the way I am a black gentleman and they were both white men talking to me in a manner that is not appropriate. In other words there were racial undertones in our communication with each other.

I have a Nissan Altima 2010, 56k miles (highway miles, i commute 90 miles per day), and I cannot start my car one day, out of no where. Note that I did not get into ANY accident at all, and do maintenance and oil change on time. I brought my altima back to Nissan dealer where I bought my car, service manager gave me attitude about my visit BIG TIME! Some helper they had at the garage was trying to help, but someone inside the gagarge called his name and told him NOT to touch my car or try to help me. They quoted me $600 for repair of brake switch, and harness (something related to the brake switch). He insist that these two items will resolve the issue. He TOLD me they dont have parts in stock bc this is not an known issue, little does he know, I called the parts department (the service department i went to is in the same builing as part department, they are 10 steps away from each other) so im not sure why service manager told me it wasn't in stock.. Anyway, so i puchased a brake switch for $49.50 including tax, and it was SIMPLE!!! my dad who have no experience with fixing car, the switch is next to the padel and its EASY!!! after I replace the brake switch, my car was running fine. Guess my point is that this is a well known issue (can't start the car), but Nissan dealer is denying it (this issue is also on the technical service bulletin). I am very disapointed in Nissan's service period. They advertise how their car is reliable, thats bs! I bought my car NEW! and 2 years into it I have to change brake switch.. so does that mean my car will actually break down before it reaches 3 years? Nissan dont give a crap about you after you purchase the car! this is the last time I will own a nissan car, and I will pass the message to everyone who I have contact with and tell them NOT to purcahse Nissan cars because 1. you can't trust their words. 2. they dont give a crap about you, and 3. horrible service.

I bought my nissan truck brand new back in 2004. It has over 151,221 miles on it. The truck would drag on starting up one day, so I took it to the Griffin Nissan dealership here in Rockingham,nc to see what was wrong. They said I needed A battery, so I had it installed there on 6-20-12.. Then it started back dragging on starting up. So a few days later, I decided to take it back to Griffin Nissan Dealership to get them to check the starter. They checked it and said it was checking out good. Well I thought everything was going to be ok. Well, a few days later,the truck would not start at all, it would do nothing. I called Billy the manager to let him know what had happen. Had to pay a tow truck to take it there to check out what was wrong with it. Well, Billy said it was the starter was messed up. They put on A starter and I thought everything would be ok. WRONG!!! the starter they put on would start making a bad noise when starting it up. Like the flywheel gear was not meshing with the starter gear. Took it back, Billy said the started was bad. So they replaced it. Went a few days, and the started doing the same thing,but was not doing it at every start up when cranking. Took it back to Billy to get his people to see if the started needed any adjustment. He comes back out and tells me that Jimmy the mechanic who installed the started, said it was an after market starter, not an original started from the factory. He said one of them would cost about 350.00 to 400.00 hundred dollars. He said to me like, It's not the original started,now with the after market started on you will be having bad stert up's because the two gears don't align up together,because the size of the after market started is smaller than the original one from the factory. I hope it won't mess up my flywheel up, cause I don't have another 353.95 cent to put out to buy a flywheel with.. I think the company should get me the factory starter to put back on my truck. I would truly appreaciate it...thanks

Watching the commercial for the new summer saving event (the one with the "Grease" song) might possibly be the most annoying commercial I have ever had to watch. It is easily the worst 30 seconds of my day and I hear it 20 times a day. It not only makes me never want to buy a nissan in spite, but it also makes me want to throw my television out of the window. Please take this commercial off the air, or maybe limit the amount of times it runs. I cannot completely put into words how much I hate this commercial.

That is one of the worst ads i've ever seen. I had an '08 Infiniti g35 and it was great; i'm not bashing the nissan company. That is really a cringe-worthy ad(dancing and singing).

I bought a 2007 Nissan sentra from Fontana Nissan despite the price i was very happy with my purchase. I have just paid off the car loan and I had to pay for my own title to be sent to me this is suppose to come with your purchase. I called Nissan to advise them they would need to pay me for the 14.00 and they declined to pay me and said that I had to pay. I called and spoke with a lady manager at the corporate office and she was the worst manager. She was rude and did not care. Also, one of the other corporate managers were suppose to get back to me he didn't a week later that is why I had to call back and speak to his manager but again she didn't care. I also previously bought another Nissan but it's a rouge and the service center near me sucks. They are rude and dnt care. I will think twice before I purchase another Nissan.

I will never own another nissan product of any kind period.Dont make the same mistake i did.Buy a ford or chevy.

Just a comment - the commercial for Nissan now playing on TV (constantly) with the silly looking actors dancing and singing to "Grease" music has to be one of the most irritating commercials ever....might want to rethink it....just a suggestion.

Dear Nissan Corporate. My name is Gregory Scarazzini, I reside at 858 Abbott St. East Meadow N.Y. 11554, telephone number 516-292-4139. I have enjoyed being a long time customer at Atlantic Nissan which is located at 205 Sunrise Highway, West Islip N.Y. 11795, telephone number 631-587-0700. However, on March 19, 2012 I traded in my leased Nissan Murano for a new lease of a 2012 Nissan Altima.Everything seemed fine until we sat down with the Finance Manager, Frank Montero. He effectively fast talked me and my wife and added on costs which brought our total cost for the trade in to over $4,700.00. Once I returned home and carefully examined the invoice, I realized I mistakenly agreed to some of these costs which I certainly didnt need nor want. Additionally, Mr. Montero did state that I would be receiving a check from Nissan for the amount of $475.00 which is the return trade-in amount due. As of this writing I have not received the $475.00 as promised. We subsequently spoke with Atlantic Nissan Office Manager, Mike Larocca who after reviewing our file, ageeed to send us the $475.00. Again, we never received the check. After several more calls and e-mail correspondence we received a call from the Atlantic Nissan General Manager Craig Fina on August 01, 2012. He apologized for the delay of the check and promised we would receive it in the mail in two to three days. We never received the check. It is clear that these individuals are either lying or just don't care about their Nissan customers. I am left with no choice but to file a Civil Law suit against Atlantic Nissan, including Frank Montero, Mike Larocca, and Craig Fina. This isnt exactly life changing money, but I dont like being taken advantage of. I am a retired NYPD Detective and know a little soimething about the law. I have several memorialized e-mails from the aforementioned parties which you can view below. Thank you, Gregory Scarazzini Sent to Corporate office 8/01/2012 Dear Nissan Corporate: Please Help ..... We have been Nissan owners for many years, we returned a murano and leased a altima, we were due a refund of $475.00 in March 2012 and never received it. I have contacted Mike lorocca and Frank Montero Jr at Atlantic Nissan in West Islip, NY many times and just got the brush off. I do have an e-mail from Mike stating we will be getting the refund in the mail. We returned the Murano to save money on payments and gas. We feel that this dealership took full advantage of us. The charged us for a roadside service agreement that was never disclosed to us. I have AAA and do not need to spend X amount of dollars on a roadside asst contract on a new car ( scam) I called and complained many times and still no refund. I am starting a small claims action by August 15th if I do not hear from someone. I will be naming Frank Montero, Finance manager, Mike Laracca Office Manager and Atlantic Nissan. I will be waiting for your response. I will be contacting the local Newspapers, Help me Howard and a few others with our story. Michele Scarazzini NYS Lic Real Estate Broker Fairfield Realty Services NYS Lic Notary Public www.fairfieldproperties.com www.fairfieldrealtyservices.com www.perdiemattorneys.com O: 631-486-4000 X 330 C: 516-384-0846 Micheles@fairfieldrealtyservices.com mshells22@aol.com -----Original Message----- From: Michele Scarazzini <mshells22@aol.com> To: mlarocca <mlarocca@atlanticautogroup.net> Sent: Mon, Jul 16, 2012 4:44 pm Subject: Fwd: Issue with trade in refunds Mike, As you stated below in your e-mail we have not yet received out $475 trade in refund check. I have contacted Atlantic Nissan many times and left several messages and complaints, Amanda called to follow up with our deal and I also spoke to her about the issues. I am keeping a detailed log on this matter as my attorney advised. I would appreciate a quick response from you. Thank you Michele Scarazzini mshells22@aol.com -----Original Message----- From: Michele Scarazzini <mshells22@aol.com> To: mlarocca <mlarocca@atlanticautogroup.net> Sent: Wed, Mar 21, 2012 12:30 pm Subject: Re: Issue Mike, Thank you for your quick response, please cancel the " Towbusters 24 hour Roadside Assistance Program" for the term of our lease ... We deal another emergency company already. We would appreciate compensation for that as well, as you stated below. We have been loyal customers of Atlantic Nissan for many years and were always treated fair. We will continue to do business together and refer customers as we done in the past. Michele Scarazzini mshells22@aol.com -----Original Message----- From: mlarocca@atlanticautogroup.net Last <mlarocca@atlanticautogroup.net> To: mshells22 <mshells22@aol.com> Sent: Wed, Mar 21, 2012 12:00 pm Subject: Issue Dear Michelle, my name is mike larocca. I believe you had an appointment to discuss your issue last night and never showed. I understand your frustration. And would like to sit with you and explain the co tract and answer all your questions. In regards the the 475 or so, that money will be returning to you in the mail. The service agreement we can cancel if it is something you are not happy with. Please feel free to contact me at 631-587-0700. thank you Sent from my Windows Phone

I have a 2009 Nissan Altma with 40,000 miles and the steering mechanism went out. At Mtn. View Nissan this cost $927.00. After the fact I called Hunt Nissan and the cost was $550.00. My aunt also has the same car and is having trouble with the keyless entry. Nissan doesn't care that two different individuals are having issues with a three year old car. This family will not own another Nissan.

We purchased 2006 Saturn John Hooker finance manager talked us into purchasing extended warranty for $1799.00. When we had a problem with the car and brought it in to be checked they said yes its covered,however warranty company said no. We have been to dealership several times no help claims finance guy sold us wrong warranty he was fired because he screwed alot of people. Dealership faxed paper work to headquarters told us we will have a responce by end of the week if not perhaps before, guess what its been over a week and nothing, big surprise there, not!!!!!!!! gm didnt want to deal with me so he pawned me off to Wes finance guy, he said well maybe we can get you free oil changes, I want my car fixed, not oil changes!!! If nothing is done by end of this week I will get my attorney to help us get what we paid for.

bought 2008 Nissan rogue used in 2010. Gas gauge didn't Work for a year. Kept going back to Nissan. Then door handles broke. Now car has a low idle,i heard it needs an idle relearn. You really can't enjoy a car when it has so many problems. Should of bought American. I like the rogue too but its one problem after another.

I bought a 2009 Nissan Sentra November of 2010. It had 28,000 miles on it and had no issues up until July of 2012. it started sputtering and took it to my mechanic who said the engine was going to blow to junk the car. Well, I still owe Nissan 12,000 for it so I took it to the Nissan mechanic for a second opinion. They diagnosed it with having a bad PVC valve and wanted to change the plugs and oil as well. Quoted me 400.00. I finally got the car in Aug 8th (after waiting over 2 weeks to get in) to find out low and behold, the pistons are shot and so a are a few other parts and the engine needs replaced. I KNEW they would lie to get my car in there because they have me over a barrel. What can I do? I do not have 2,700 to replace an engine. The customer service there is TERRIBLE. They put NO rush on calling the customers back to inform them of anything. They act like they are annoyed and too busy to mess with you. I could not BEG to get a sooner appointment to get the work done. I just think that if I purchased an almost brand new car straight from them they should at least make me feel a little more appreciated and welcomed. I wait and wait to get a return phone call and do not get one until almost closing time, then to wait another day to figure anything else out. Spoke to the service manager there and he said he would look into the diagnosis because all he knows at this point is "hear say" So much for being a MANGER. Wouldn't you know what the deal was considering I have called there about 10 times to check on my car the past 2 weeks? I know that I am so screwed. They are not willing to lower the price of the repairs or take payments. I am SO mad and I will NEVER EVER purchase a Nissan again. Stuck with a piece of metal I am still paying 300 a month on and have to somehow come up with 2700 to repair it. I even threatened to throw it into Bankruptcy and the mechanic said, "ok what do you want me to do with this information? We have nothing to do with bankruptcy, I have no idea why you are telling met this." i am telling you this because the piece of crap will sit in your little bay and you are not getting a dime from me for the work you already did. So tell your service manager that." Worst customer service ever. Junk cars. Crappy salesman also. Oh yeah, that reminds me, Adam from Tom Naquin in Elkhart Indiana is where I purchased the car from. I called him to see about trading it in, he NEVER returned my phone call. Not once. Thanks Adam!

i have a 2009 nissan titan the rear end went out at 62,000 miles power train warranty was 60,000 i filed a complaint this is the 3rd titan i have owned and never had this problem well nissan wont cover it so corporate is getting a call from me or they lose me and my wife as nissan owners. i can understand like 15k over but 2k it is ridiculous

My son purchased a 2007 Nissan Sentra for his wife. Biggest mistake he ever made. When the car reached about 100,000 miles, motor blew with no warning. Left them stranded with a new born. My son called the corporate office and they told him to take it to one of their dealerships so they can "verify a blown motor". Oh, it gets better. Nissan failed to mention that it will cost $120 for one of their so-called, wanna be mechanics to look at it and say, yep...its blown. Oh, and they do charge $40 a day to store the vehicle until you can pay the money, that they failed to mention would cost you, just for their fruit loop of a mechanic to look at it. My son could have mailed some pieces of the motor and photos to the corporate office for "proof it is blown" for about a couple of bucks. Now the bill is up to $780 as they are a young couple struggling, as we all are in these difficult times, and yet still no motor and they are making payments on a vehicle that a junk yard doesn't want. And as always, Nissan couldn't care less. Talk about useless. Thanks Nissan, your name and products are as crappy as your reputation. Bet the big shots at Nissan don't drive their own products and I can bet neither does any of their family members!! Some advice to Nissan, when you screw your hard working customers over, use some gel to ease the pain, we at least deserve that!!! My son's next vehicle will be a Ford!

I was looking at purchasing a Nissan Juke; for my son who is going to college. As I was touring the car I noticed there was not an center arm-rest. I also seen that the leather seat does not match the silver center console. I think it would be great if you could make a version as of where the seat can also be threaded in grey and that you also add an arm-rest. Get it together NISSAN!!!!

I have a Pathfinder.Have taken good care of.I paid cash for this certified preowned Suv.I retired and did not want any car payments and hoped my choice would allow me to have dependable transportation for a few years.The next question is,does the corpoarte office even look at this?If you do,I contacted the Auto Safty Net to see if there was a recall on this issue.The rear hub on the Pathfidners.This hub and sway bar is defected and causes the cars to sway back and forth at certain speeds.The whheel is known as the death wheel to Pathfinder owners and those who work on them.There are thousands of complaints about this.The result with mine doing this caused a bent axle.So I went to have it replaced only to learn,Nissan no longer keeps spare parts or manufacters spare parts for the cars they sold,old and new!According to the consumer line,Bonnie who called me after I made the inquiry as to how to get my Pathfinder fixed,well besides being rude,giving me the run around and just acting outright stupid about Nissan cars,I have to ask why this person is employed who can not,will not,and does know how to assist the customers.The next issue,should I buy another Nissan product and would I recommend anyone to do so.We retired people have nothing to do but blog,,talk to AARP members and yes,we are voters too.So I ask,do you want our business or should we just post it that Nissan is not a good business to due anything with?Want to know how Bonnie handled your customers?Call her.This is the complaint #9103298.I will not waste my time calling them again.I was told in a around about way,my Nissan can not be repaired and there is nothing I can do about it!Why?Because they have no resources other than send you back to the dealer to get parts even after the dealer made it clear,there are none!Like I said,it is a run around.I have to junk this car out because it can not be repaired.So I have wasted my money?And most likely my time.Now I know.Buy a Chevy or Ford and stay away from these auto makers who could care less about the customers and have no ladder for customers when the employees they hire are useless.I will not use my paychecks to provide one for them.How does that sound for customer service.You get what you sow.Want this to stop here?Do something about fixing this car before I junk it and show the world where Nissan products end up!In the junk yards.Waste of money.

I had a very bad experience with Ganley Nissan, Mayfield Hts, Ohio on July 28th, 2012 took car in to be serviced and the Service Advisor by the name of Kiara Taylor took a picture of my daughter without her knowledge and put it on Instagram a form of a social newtwork and uploaded it to Facebook. These were her words: Her crispy ass pissed me off so bad this morning.....You can't be UGLY & have an ATTITUDE!! #BITCH....What kind of an dealership lets an employee get away with something like this and you want me to come and give you some business.I am just wondering how many other times have she done this has gotten away with it???? Something needs to be done about this employee!!!!A write up is not good enough!Ganley Nissan will not get anymore of my money and I am going to put them on blast about their service!