Nissan Corporate Office & Headquarters

To Whom It May Concern: Hello. My name is Dalsung Song. I write to you today to asking for assistance in resolving an important issue involving a car I purchased from Nissan. The following six paragraphs detail the facts leading up to the problem. In January 2011, I purchased a new Nissan Juke. I could have tried to save money on this purchase buy a used car. However, because I live in Torrington, Connecticut, and have a two-hour round-trip commute* to Danbury, Connecticut, six times per week, I decided for my safety and peace of mind to purchase a new car. I felt that despite the much higher price tag, having a new car would keep me from worrying that the car might break down – as I would if I had bought a used car. (*In bad weather, the one-way trip has taken up to three hours on several occasions.) In March 2011, I noticed that my Nissan Juke was making funny noises. Whenever the car began making noises, I would hear them on and off for a few minutes, followed by no noise for several minutes, after which, I would the noises on and off for a few minutes again. Originally, I thought that the noise I was hearing was coming from the fan, and I thought that the noise would stop on its own. However, after two days of hearing this noise, which did not resolve itself, I took my car to the Nissan Service Center. The mechanics diagnosed the sound as coming from a mouse. The mechanics explained to me that sometimes a mouse gets into the engine of a car and make noises. Because my car was so new, I didn’t think that anything else should be wrong with it; so, I believed the mechanics and their theory about a mouse causing the noise in my car. The noises stopped after week, but a few weeks later, the noises started up again. I took the car back to the Nissan dealer where they told me again that it sounded like mouse was making the noise. They made me an offer: they could take another look at the car, which would cost me $75 just to get them to look at the car, and $75 for each additional hour. (I thought to myself that my car was brand new car, and as a result, should not have any serious problems; plus, they seemed so confident that the noise was caused by a mouse. It didn’t make sense to spend almost $200 to find out that it was just as the mechanics had suspected: that a mouse was causing the noise in my new car. In addition, the mechanics assured me that the noise would stop after a few days. So, I did not have Nissan look at the car again. However, the noise continued to come and go. The noise wasn’t really loud; in fact, if I turned on the radio or the CD player, I could not hear the noise. A few months later, I received a letter from Nissan about a recall. The letter stated, “The fuel rail pressure sensor connection may loosen gradually. A small amount of the fuel may leak from the fuel pressure sensor connection which increases the risk of a fire in the presence of an ignition source.” So, on Jan 19, 2012, I took my car into the Nissan dealer, and I picked it up on Jan 25, 2012. A few months, later I heard the same noise at the same time that the “Check Engine” light turned on. So, I went back to Nissan for a second time on April 27, 2012. I left with my car that same day. This time, only few hours after leaving my service appointment at the Nissan dealership, I heard the very same noise at the same time that the “Check Engine” light turned on. I went back to Nissan for third time on April 27, 2012; I was able to pick my car up on May 4, 2012. (Each of these three visit, the cause of the problem was with same: a fuel leak). A few days later, I once again had the very same issue: hearing a noise while the “Check Engine” light turned on. For a fourth time, on May 7, 2012, I took my car back to the Nissan dealership for service. As of today, the car remains in the shop. This time, the mechanics discovered that there was a 60% leak of fuel from my valves. I was told that they will have to replace entire engine. The fact the matter is this: I gave them multiple chances to repair this problem – in fact, three times. And, each of the three times, Nissan failed to fix the problem. Because the problem was incorrectly diagnosed – at no fault of my own – my car now has a 60% fuel leak from the car’s engine. I now know that my car could actually catch fire – the result of which makes me shudder! At this point I do not trust the capabilities of the mechanics at Nissan to fix my car, and in reality, I do not trust the car itself. · I do not believe anyone – myself included – should drive this car that has had the very same problem (a fuel leak) four (4) times. · A brand new car should not be in the dealer’s service center for same issue (a fuel leak) repeatedly. · This major and, as it turns out, extremely dangerous problem of a fuel leak was caused due to a mistake in Nissan’s manufacturing procedure. · A brand new car that would need to have the entire engine replaced is outrageous. At this point, I do not feel safe in the car I purchased less than two years ago. Nor do I trust Nissan. I am requesting full refund at this time. I am not willing to take any chances with my car or my life driving the car that had a 60% fuel leak from the engine which was a result of a Nissan manufacturing defect, yet, was inspected by Nissan mechanics – the company’s very own employees – in a Nissan service center numerous times because no Nissan mechanic was able to determine the cause of the problem of one of their very own vehicles. I strongly believe, at this point, Nissan should abandon this car, so that no one will get his/her on hand on this vehicle, which I deem to be problematic and extremely dangerous. This is only morally right thing to do. I truly hope that someone will be able to help me settle this matter with Nissan. I can be reached by phone at (203) 241-5471, or by email: jinahdelucia@gmail.com. Thank you for your time and help. Sincerely, Dalsung Song

I purchased a nissan 2010 cube from BoB Wondries Nissan in Alhambra, California, dont every buy a vehicle from this dealer. The service is customer service terrible. you will be waiting and waiting, and if they break something on your vehicle they will not tell you and let you drive away.

I had my 1999 Pathfinder taken off the road due to poor construction and rust in the left front wheel. I was give a small SUV. I am disabled, I need my scooter that is in the car. I have a electric left in it. I have asked several people from Nissan and Morley Services (3rd) party for the recall. To change cars for me, I need a small van so that I can used a borrowed ramp to get my electric scooter in and out. Without this scooter my life style is greatly crimped. I can walk limited distances, but for a normal life style, I need my scooter. I have not received any help. Why should I or anyone else ever want to purchase a Nissan product at all.

I bought a Nissan caravan ZD 3.0 L .I just need to state here and now that this was one of the greatest manufacturing errors that Nissan Company ever made.Over 95% of Kenyans who have bought this vehicle are all crying foul.They are all in tears.In fact,various buyers in kenya want to come together and petition the government for allowing this model into kenyan market.It is not made for the Kenyan Market.I am leading them and I am collecting signatures.In fact I am advising the importers that I have visited not to import the model.The vehicles' engines have a fault that we all think is a manufacturing error.Whether new or old the vehicles litter the Grogan Garage in Nairobi.In fact buyers are shying away from this model that has made all its buyers poor.It only functions well for a few months before the engine problems come in and distorts everything.I am now looking for funds to replace the engine with a QD 32 WHICH IS THOUGHT TO FUNCTION BETTER. I am a bitter man.This model is draining the kenyan people.It has exhausted all my resources with its unending problems.Kindly recall this model and refund our money and all the money we have spent in correcting it.Its Spare Parts are also VERY EXPENSIVE.If anyone cares to reach me,I am in Kenya,Nairobi.My email is: samsonmburu@yahoo.com and my CELLPHONE is 0733 245 209. I really need an explanation to this GLOBAL FRAUD.

Beware. In all the years of purchasing vehicles, the people at Nissan of South Holland (Sales manager, sales consultants, and the service consultants)are the most dishonest, deceitful, belittling people I have ever had to deal with. Avoid buying a used car from this dealership. They fail to disclose problems with the used cars, but they will tell you that every used car is checked by a ASC certified mechanic. My sister took delivery of a used car which had several problems, but was promised by the sales manager that those problems would be corrected. Once the paperwork was done, the ASC mechanics could NOT find any problems. She had to come out of pocket to have the repairs done elsewhere. Two thumbs down for this dealership and the Nissan of North America Corporation.

To Whom It May Concern: I am writing about my recent experience with Nissan regarding a recall on my 2006 Nissan Pathfinder, which I purchased in May of 2008 as a pre-owned vehicle. The recall with the NHTSA Campaign ID Number of 10V075000 involves a flaw with the fuel sending unit. I never received a notice from Nissan regarding this recall, which Nissan states is an extended warranty. I noticed that there was a problem with the fuel gauge sometime ago. Three weeks ago I was doing research online to try and find a solution to the problem. That is when I discovered the recall. I immediately contacted Orr Nissan in Bossier City, Lousiana at 318-752-3000, since that is the dealer that I purcashed the Pathfinder from. I spoke to Mike in the service department who told me that I would have to pay to have the problem fixed, because the mileage was over 72,000 miles and that it would cost me around $600.00. Had I known about the recall, it would have been within the mileage specified when I contacted them. I took the next step and called Nissan USA at 1-800-647-7261 and spoke to Rita at ext# 457220. Rita told me that the reason I was never notified was due to an error on Nissan's part, since they never entered my information into their computer system designating me as the new owner of the vehicle. So, the notice was sent out to the prior owners whom live in another state. At that point she opened a case for me with the case # 7881103. I was contacted by Tim from 1-800-343-6913 ext# 458114, who told me that they were not going to honor the recall and make the repair, because I did not have my Pathfinder serviced at Nissan. He then went on to say that if I had brought it in to them to perform regular maintenance on it, that they would have found the problem and corrected it. He then said that I would have to pay for it myself. Well, I have taken it in on numerous occasions for an oil change and regular maintenance, they did not spot it on either occasion. My husband now handles the regular maintenance on my Pathfinder and our other Nissans, because we cannot always afford to have a dealer perform the maintenance. But, even if I had never taken it to them for maintenance, I should not be punished for servicing my own vehicle. That is unconstitutional, nor should I have to pay for something that was recalled in the first place, especially since Nissan failed to notify me of that recall. I think that Nissan should fix this problem, especially when you take into account all of the errors they have made concerning this circumstance. Clearly nothing here can be found to be my fault! I am hoping that this email will do some good, however if not so, my attorney will be contacting Nissan USA. I have also contacted the NHTSA, as well as Nissan Global. This is really sad, because all of the vehicles that my family and I buy and own are Nissans. However, after seeing how Nissan treats their loyal customers, I nor my family will ever buy another one. I just want to ask, Is this how Nissan treats all of their customers? Sincerely, Bobbie L. Davis (318) 525-4789

I WAS SOLD A NISSAN KING CAB FRONTIER BY FIVE STAR NISSAN OF ALBANY, GA AND WAS MADE TO THINK IT WAS A 6 CYLINDER VEHICLE. MY CONTRACT EVEN SAYS 6 CYLINDER. COME TO FIND OUT AFTER HAVING THE TRUCK FOR OVER A YEAR I HAVE RECENTLY FOUND OUT IT IS A 4 CYLINDER..AM TRYING TO GET IN TOUCH WITH SOMEONE AT NISSAN HEADQUARTERS TO SEE WHAT CAN BE DONE ABOUT THIS

Ditto Ditto Ditto!!! on the posting "Will Never Go There Again" for Conyers Nissan. Couldn't of said it better myself. What a lousy bunch of Representatives for Nissan. They really don't care about their customers after the sale.

so my girlfriend has an 06 frontier. she's had several issues with it since i've known her. this last one involved the relay for the ipdm. well, in diagnosing the issue i found several recalls. i had her call nissan customer service and even though these are manufacturer defects they refuse to honor their recalls because the vehicle is over the mileage they list. the relay for the ipdm can cause the vehicle to stall randomly. so, if she is driving in rush hour traffic and trying to get through a busy intersection, the truck could stall. if this happens a serious even up to fatal collision could occur. i think this is terrible customer service on nissan's part. i've never owned a nissan and after this i will not and will do my best to convince others not to as well. despicable nissan....just very poor customer service levels. while researching these issues i've noticed so many complaints to this end.

went to conyers nissan on april 12 2012 about a clicking noise in my 2006 Titan Tech told me it was my drive shaft.$1258.95 to replace .got 2nd 3rd &4th oppion not the drive shaft at all it the Transmission !!! charge me $95.00 dollars to give me the wrong information .how can you not no your own product the sales rep was ready to order the Drive shaft asif they were so sure that,s what it was i wonder if i had let them replace it .then were they going to to give me the shaft .about i need a transmission. i will be BUYING A FORD CONYERS NISSAN IS JUST A RIP OFF DON<T GET CAUGHT BY ALL THE SMOVE TALKING>THEY ARE OUT TO COST YOU MONEY!!!!!!!!!!!!!!!

We have a 2007 Nissan Titan and we are in the process of having to replace our left and right exhaust manifold. This will make a total of 5 exhaust manifolds replaced in 5 years. Nissan has a quote " We will offer only products and services that meet your needs" SERIOUSLY. Our last exhaust manifold was replace only 7 MONTHS AGO. The question is *did they replace it with a new one or are their exhaust manifolds not any good to begin with? We are good drivers in our 50's. We don't go 4 wheeling. What is causing the problem? We are out of warranty. I took this to their Customer Support. First of all they could NOT get my last name correct after 2 months of looking into this. Then they finally gave me the answer I knew they would give. We will not be able to help you. Thank you for taking so long to let me know. Exhaust manifolds for Nissan Titans now reported to NHTSA 1-888-327-4236. I will be following up in Facebook, emails, newspapers, etc. 5 exhaust manifolds in 5 years on a brand new truck - they do not care. I would Nissan.

DO NOT TAKE YOUR CAR TO PASSPORT NISSAN LOCATED IN MARLOW HEIGHTS/SUITLAND MARYLAND, NOT A GOOD SERVICE Took my 2005 Nissan to Passport Nissan, back on September 2011, because I was having problems with it not starting sometimes, it would start, and then at times the lights would not turn off, or the windshield wipers would not turn off, so anyway, finally I took my truck to Passport Nissan, I was told by Brian Sturman, that I needed a new transmission, because the senor located in the transmission was not sending the signal for the engine to start, and that it would cost me $5000.00, and that I should think about trading it in, after thinking it over I decided not to trade it in, because they wanted me to trade it in and also pay for the transmission, which made Mr. Sturman very angry, to make a long story short, after getting my truck back, my daughter drove it for a couple of days and then all of a sudden the transmission oil started leaking from the truck, I did not think to take it back to them because I was to bend on what they had told me as to me needing a new transmission, which I was going to have it fix by some other company, like AAMCO, when I got my taxes back, because yes I was short on cash, I had my truck towed to AAMCO, and was told that it did not have any transmission fluid in it. I call Passport Nissan to let them know that they did not place the cap on tight after they had but my truck back together after I had told the I was not going to let them repair it, and that they was the reason for the fluid to have leaked out and that no I was not asking them to pay for the repair because yes it was six months and it was my fault for not taking the truck back to them when it happen, but to take the responsibility of not placing the drain cap back on securely. Mike Whelan the Service Manager told me I was a lair and they their mechanic was a very trained mechanic and that could not have happen. I know that Passport Nissan was the ones who did it because my transmission had never had a leak nor had anyone every mess with it until I had taken it to Passport Nissan. SO IF YOU LIVE IN THE WASHINGTON, DC/METRO AREA, DO NOT TAKE YOUR CARS TO PASSPORT NISSAN, MIKE WHELAN HAS VERY POOR TASTE AS A SERVICE MANAGER THEY DO NOT KNOW WHAT THEY ARE DOING AT THAT DEALERSHIP, ALSO ONE OF MY GIRLFRIENDS, WAS GOING TO PURCHASE A CAR FROM THE PASSPORT NISSAN DEALER LOCATED IN MARLOW HEIGHTS/SUITLAND AND WAS TOLD BY HER CREDIT UNION THAT THEY WOULD NOT FINANCE A CAR FROM THEM, THEY WERE OVER PRICED AND THEY DID NOT HONOR THEIR WORK, SO BEWARE OF THIS DEALERSHIP

I have a 2006 Nissan Quest and I have taken very good care of my van. The problem I have had is that the odometor numbers began to disappear. I kept up with my mileage and changed the oil on the recommended maintainance. I called Castrucci Nissan to get this fixed. It took SIX MONTHS to get the part, told it was on back order, then I was told the van had to sit in order to get the correct reading. Fine, no problem as long as it got fixed! I dropped the van off on 3/7/2012. I picked up the van on the next day to ONLY find out the tech ADDED 2739 MILES ONTO THE ODOMETOR AND THE CORRECT MILES WERE ON THE PAPER! WTF!!!!!! I was told the the tech ESTIMATED the miles. How and WHO in the hell is he to estimate a damn' thing! Then what really gets me is that he tried to play me as some dumb a-- woman that don't know nothing. It's okay for me to pay for the damn thing, but it's NOT okay for me to know anything about my vehicle when I drive the damn' thing and take care of it? Get it together Nissan and your damn' people that's working for you! Don't make a product if you won't stand by it!!!!!!!!!!

I bought my 2003 Altima new from Nissan Garden City, NY, it has only 44K miles on it and has been well taken care of with oil changes, etc., but I've had more trouble and costly repairs w/this car than with any other car I've owned. It's been towed 3 times in the last 18 months to Nissan Garden City and they rake me over the coals with needless services and very costy repairs every time. Then last week I contacted Nissan customer service to ask for help only to be told that each dealership is owned and operated independently and Nissan won't help me at all. How can that be that a large company like Nissan doesn't stand behind their product or the people who sell them? They did tell me, however, that Nissan does NOT recommend transmission or coolant flushes yet I've been told in Garden City that the flushes are necessary if I want the car to run smoothly and go for over 100K miles. I've had 2 transmission flushes in 18 months at Garden City's suggestion and I now have an $1880 charge on my credit card for services and repairs that could actually damage my transmission. I'm ready to junk this car before it cost me anymore money and buy a Toyota or Honda. I'm trying to find the email address for the CEO, Carlos Ghosn. Can anyone tell me what that email address is? I intend to write them, and the Better Business Bureau, until someone helps me.

In 2006 I bought a new Nissan X Terra from SLOAN NISSAN IN GLENSIDE, PA? I paid it off early and my title never came. I called sloan and they said they would correct it. Come to find out the car I purchased had a diKfferent VIN number than the one i bought. I PAID FOR CARFAX AND THEY TOLD ME THIS CAR WAS PERVIOUSLY OWNER! The numbers weren't even close. I was told to come to SLOAN TOYOTA to get the title corrected. sloan told me that was an error. Iget the title back and it says LEMON! I call Sloan and they say it was another error and they will correct it. So now I think all is rightand i go to trade my truck and the dealer want take it because it is listedas a lemon and it said milage was turned back.I bought a new car. This is fraud. The salesmans name was LEE GOLDBERG? I will be calling corporate and plan to go to the news media unless this is resolved immediately. NO STARS FOR NISSAN! SLOAN OR LEE GOLDBERG?

I am very unhappy with Dutro Nissan. We purchased a brand new vehicle from this dealership a few days before Christmas 2011. Just a few weeks later, I hit a small pot hole in the road and my hub cab came completely off. I don't feel the hub cap was put on right if that's all it took for it to pop off. When I pick it up, it was broken at the bottom. It looks terrible. I contacted Dutro Nissan and they would not help at all. I have a brand new car with an ugly hub cap. We have bought Honda's in the past, not sure now if I will ever buy another Nissan. Keri Hollifield

I brought a 2012 Nissan Sentra from Capital Nissan of Wilmington NC. I met with some of the most unprofessional people that I have ever met in my life. I have never met so many liars in one place. My Sentra as something under it that sounds like it is closing every time I take off, when asked what this was, brace yourself for this one"I don't know you will have to get a master machanic to look at it." My thought "Really you think." It took me about 15 mins. to talk with someone from the Corporate Office and then I could not understand them. I am not happy with the service nor with the car. Thinking about trading it in. Wish I would have went to another dealership.

O October 15th 2011, I purchased a 2012 Nissan Rogue SL from Regal Nissan in Roswell. I have a clicking noise in my upper left Wheel and my radiator shakes so much it sounds like my valves are rattleing...I paid cash for the Rogue..I have since taken it into the Regal Service Dept twice (2) Times and it is still not repaired...the sales manager states that the radiator is normal like that because that is the way they are making them now.....I want my vehicle repaired or I will have an attorney proceed with this. Please respond Edna Dumas

Conyers Nissan Sucks! Their sales people are liars and will say and do anything to get you to buy a car. Once Carl Whipple (#1 sales guy there) gets the sale with you he could care less about any issues that you may have with your vehicle after the sale. The service manager Serge sucks as well. He talks to you like your an idiot and never addresses the issues that you have with your car. I have never met a more incompetent bunch of individuals in my life. These people could care less about their customers. All they care about is making the sale. I have sent several emails about my complaints and still have NOT back at all. Companies like this will only last for so long. They need to understand that in order to have a long lasting business you MUST treat your customers well. I had several people that were in the market to buy a car and I told them to stay as far away from Conyers Nissan as they could. Plus they have witnessed how I have been treated and said that they will spread the word quickly about this companies reputation.

I purchased a 2002 nissan altima on 1/30/2012 paid cash 7,500 cash i was told this was a great car that would last for some years without problems. on 2/2/12 noticed it did not have any oil in it put a quart in it didn't drive because didn't have insurance on it at couple days late got insurance and drove it to work the decided to check oil again noticed no oil looked under car noticed a bad leak call nissan of athens and was told to bring it in, could not go until my off day took it in on a friday there were so many things wrong with this car over 1,200.00 needed repairs that was serious i was so mad the only thing i could do was trade it back in which they i got nothing for because they overpriced a vehicle which i questioned before signing the papers they said it was correct then looked it up on the internet and then questioned them the said someone intered the wrong prices on some of their cars so i got screwed twice and don't like and trying to find out who i can talk with.