Nissan Corporate Office & Headquarters

I have a 2008 Nissan Sentra that I hate, when I perched my Sentra back in 2008 they told me that it had no miles on it which was a lie it was used a demo car and it had 14 miles on it. shortly after having the car for about 6 months the breaks needed to be replace, which it covered under my warranty however I had to go back for the same reason 8 ( yes EIGHT !!!!) more times. which 3 out of those 8 were not covered I had to pay out of pocket. On my last visit they told me that my air bag was on recall and that they would make sure that everything was okay, so after waiting for 3 hours they said at it wasn't on recall and that my car was ready well shortly after that my airbag light started flashing so I did what anyone would do I too it back to Nissan so that they could tell what was wrong and they told me that the Spiral Cable needs to be replaced and that it would cost me $546.83 to replace it and they charged me $98.00 just to look at to tell me what was wrong.Every year since I got the car I have spent over $380 on different things that need to be replaced. I told them that they were the only ones who touched my airbag and that I shouldn't have to pay for it to be fix. they basically told me that It wasn't there fault because they didn't check the drivers airbag they only checked the passengers airbags. I must say every time I go to get something fixed its been a horrible experience and I have been VERY dis-satisfied I will never buy or suggest to anyone to buy a Nissan Sentra. I started thinking that maybe I had a lemon car.

I puchased 2012, Nissan Altima on 31 Jan 2012. Ferman Nissan of North Tampa 11001 North Florida Ave., Tampa Florida 33612. The vehicle was not at the dealership and was to be deliver on the next day 1Feb 2012. The dealership salesmen Ali calls and says your vehicle has been delivered but it is damage goods with a dent in paasenger door on drivers side. My salesman, sales manager, and general manager, tells me to bring vehicle back 7 Feb 2012, and their dent and touch-up paint will make it look new. It look bad unacceptable. I ask general manager for corporate office phone number. He told me to wait until 3000 miles service they would detail the vehicle and touch-up paint. My daughther is upset her first new vehicle with 72 months to payoff. We have spent $700.00 in window tint, am/fm/cd player to include installation kit and rear deck speakers. We want a brand new 2012 black Altima with no dents. I am a retired and disabled military Army veteran. We only want fairness. I am sure no one from the dealership or Nissan Corp would want to buy a new car dented! Thank you God bless.

I leased a 2012 Altima Nissan (Vin 1n4al2ap4cc159468 )at Nissan of Garden City Hempstead, NY11550 I picked up the car at11/ 15/2011.Could you please tell me if your office send me a survey through the mail?If not, please send me one.I am not talking about the strategic Vision.But the survey,I full out and mail it back to you. Thanking you in advance.Yours Truly,Ezekiel C Williams

This year I got a recall letter from Nissan for a 1998 Pathfinder,so in good faith I let my husband take it to Mike Shad here in Jacksonville,Fl. The service Mgr. told my husband that they deem my truck unsafe he really said that the truck was a death trap so, they put me in a rental for a month they had three inspectors to also say undriveable all of a sudden a fourth inspector comes in and says it can be fixed so,they are taking this one mans word for it. I am very afraid of driving it like I use to. They wouldn't even give me my money back for my tag and insurance. To methe truck is still not fixed.

im writing to state how much i LOVE my nissan murano. the only problem ive had is the front seat came unwelded from the base and is loose. i checked the price to replace and costs around 1300.00. im a single mom and can not afford to replace unfortunatly. wondering about recall on this issue since (from what i was told by dealership)this seems to be a frequent problem with the murano. have put a call in to headquarter on 1-27-12. hoping they will help resolve this problem. will keep u posted on results.

conyers nissan in conyers ga Wow Jerry Pike the worst soleman ever, ever. After i spent $33000.00 on 2 cars at the same time i was insluter in frount of all is sails buddies and he ( JERRY PIKE ) Called the police on me. All i sak him to fix a ploblem i dident notice when i bought the car the night before WOW WOW. How can a conpany have people like him representing they in these days and times. Never again will i go back there for any thing. I wont even drive down that street again Shame on you conyers nissan georga and shame on you Jerry Pike.

Wow I have seen many bad reviews about Nissan's customer service but that doesn't surprise me. I purchased my certified 2009 Altima through ABC Nissan in Phoenix with 67k miles for $16,670 found out a few weeks later I could have bought the same year and model with 30k miles for the same price. This car probably didn't have hail damage like mine. I also fogot to mention I was screamed at by the salesman and began crying in the finace office. A week later I sent a letter to the owner of the dealership to tell him about my horrible car buying experience, he did respond and attempted to up sell me but I told him where I had to be financially. It's been six months now and after trying to make one last attempt for ABC Nissan to make it right I was told the general manager is no longer with the company!! Then last week I attempted to call the assistant to the new general manager Travis Holt but never received a response from my voicemail. Regardless to say I am not happy with the situation and promised an option that was never presented to me. I work in customer service and I would never ignore my client if they felt upset I would resolve the situation!!

I set out to purchase a vehicle and had my choices narrowed to 3 cars, one of which being a Nissan Rogue. I visited a Nissan dealer in Mechanicsburg, PA. It was the worst dealer experience I've ever had. I looked at new and pre-owned cars. I expressed interest in one pre-owned Rogue only to find that the advertised mileage was 10k less than the true mileage (I found the error, not the dealer). The salesman were patronizing, which I find extremely unprofessional. They attempted to keep me there while doing the "back and forth talk with the manager" routine despite me informing them that I was in a hurry. They helped me decide not to buy a Rogue. Even if I had previously decided that that was the car of my choice, they would have either changed my mind or sent me to another Nissan dealer. When I left the dealership, I told them that I would contact them if I decided I was interested in purchasing a car. The dealer called me once to twice a day for 2 1/2 weeks. I BOUGHT A NEW HYUNDAI TUCSON AND COULDN'T BE HAPPIER WITH MY CHOICE...great car, great customer service!

I leased a 2011 nissan sentra (my third lease from Red Bank Nissan). My wife has gotten stuck with the car 4 times in the last couple of months and when I call Red Bank Nissan they tow it in and tell me it is fixed. It is not fixed and it has broken down from our 4th visit to the service department. It is now sitting at the dealership and at this time I told Nissan, I do not want the car and the sales manager does not answer his voice mails. I am going to the higher authorities and have this problem rectified. No more Nissans for me

I have taken Nissan Altima 2010 from AlHamrani in jeddah, saudi arabia. here i want to share my views about the Nissan as a whole. your only point is to manaufacture the car and sell it, and what about the service part which is very important. till some months everything was right with the car. suddenly one fine day when i was about to leave for my office, as usally i came near the car n try to start the car, but it was not starting, then i call this guy but for the repair. anyhow i took my car there. but believe me this guys they took almost 20days but still not able to find out what was the problem with it. it is so phatetic situation this guy will not lift the phone also. pl try to help me in getting my car done ;from Alhamrani dealer in jeddah.

DEAR NISSAN I HOPE YOU TAKE NOTICE OF YOUR CUSTOMERS WHO NEED YOUR UNDERSTANDING AND HELP. YES IT MAYBE A FEW OF US ASKING FOR YOUR HELP RIGHT NOW. SURE YOU CAN TURN YOUR HEAD ON THE FEW THAT ARE ASKING FOR YOUR HELP AND JUST WATCH AND SEE AS IT IS THE TRUTH CUSTOMERS ARE ALWAYS RIGHT AS WALMART HAVE SAID. KEEP REFUSING AS IT APPEARS TO HELP YOUR CUSTOMERS MAKING THEM WRONG. YOUR COMPANY AS IT APPEARS BECAUSE OF POOR SERVICES WILL LOOSE MORE MONEY THAN EVER IN THE YEARS TO COME, BECAUSE OF POOR CUSTOMER SERVICES NOT CARING ABOUT PEOPLE WHO SPEND THEIR MONEY WITH YOU. I ASSURE YOU THERE MAYNOT BE A NEED RIGHT NOW FOR YOUR COMAPNY TO CARE ABOUT PEOPLE WHO ARE ASKING YOU FOR HELP BUT I AM SURE GOD DOES NOT SLEEP AND HE SEES AND KNOWS ALL. SURELY EVERY MAN WILL REAP WHAT HE HAS SOWN AS THE WORD OF GOD SAYS.AND THAT IS TO SAY YOU WILL REAP AS IT APPEARS THE BAD SEED YOU ARE SOWING TURNING YOUR HEAD ON FOLKS WHO REALLY NEED YOUR HELP. ONE DAY YOUR COMAPNY WILL NEED FOLKS TO SPEND THEIR MONEY WITH YOU AND MANY WHO DO NOT EVEN KNOW YOU WILL HAVE NO INTREST IN GETTING TO KNOW YOU. AND THOSE OF US WHO DO KNOW NISSAN AND HOW YOU HANDLE BUSINESS WE ALREADY KNOW NOT TO SPEND MONEY WITH YOU ANY MORE. WHICH MEANS AS IT APPEARS YOUR OWN SEED YOU HAVE SOWN SHALL RUN YOU OUT OF BUSINESS. PEOPLE WHO HAVE SPENT THEIR MONEY AND THEIR LIFE SAVINGS WITH YOUR COMPANY ,BECAUSE THEY BELEIVED IN YOUR COMPANY NISSAN AS I DID TO BE THE GREATEST. I AM A NISSAN OWNER AND A SINGLE MOM AND I HAVE SPENT MORE MONEY ON THIS CAR I HAVE PURCHASED NEW.I HAVE TOO CHOOSE SOMETIMES BETWEEN THE NOTE AND THE REPAIRS. SORRY TO SAY I AM A OWNER OF 2008 NISSAN SENTRA.THE MAIN PROBLEM WITH MY CAR WHEN I HAD IT FOR TWO WEEKS NEW OF THE LOT. IT WOULD TAKE OFF LIKE A JET THAN SLOW ITS SELF DOWN SOMETIMES KILLING ON ME.I WAS TOLD BY NISSAN IT WAS THE BRAKES. BUT EVERY TIME I TOOK THE CAR TO THE DEALER SHIP THEY SAID IT RUNS LIKE NEW. THEY SAID THERE WAS NOTHING WRONG WITH IT. SO I CALLED THE 1-800 NUMBER AND HAD THEM TO KEEP NOTES ON MY CALLS SO I CAN HAVE PROOF OF HOW LONG THIS PROBLEM HAS BEEN GOING ON WITH MY 2008 NISSAN SENTRA. EVEN THOUGH I FELT IT WAS UNSAFE FOR ME AND MY CHILDREN TO RIDE IN. I CONTINUED TO DRIVE THE CAR WHAT WAS I SUPPOSE TO DO WHEN I HAD NO MONEY LEFT TO PURCHASE ANOTHER CAR BECAUSE I SPENT MY LIFE SAVINGS BELIEVING THIS WOULD BE THE BEST CAR AND WOULD LAST ME ALMOST A LIFE TIME. MY FAITH IN GOD KEPT ME AND MY CHILDREN SAFE ALL THIS TIME IT WAS GOD KEEPING US SAFE AND ALIVE BECAUSE THE PROBLEM WAS FOUND ON 1/12/12 AND I WAS TOLD BY A DEALERSHIP THEY CANNOT UNDERSTAND HOW I WAS DRIVING THE CAR LIKE THAT. THEY SAID IT SHOULD NOT HAVE STARTED UP AT ALL BUT MY DID. AND I WAS TOLD THE PART HAD STRANGE CUTS IN IT THEY HAVE NO CLUE HOW THAT COULD HAVE HAPPENED THEY NEVER SAW THIS HAPPEND BEFORE.TO GET TO THE PART YOU HAD TO ALMOST TAKE THE MOTOR OUT AND NO ONE HAS EVER WORKED ON MY CAR OTHER NISSAN. I ASKED TO KEEP THE PART AS MY PROOF INCASE HOPEFULLY NOT BUT IF SADLY SOME ONE ELSE HAVE AN ACCIDENT BECAUSE OF THIS SAME PROBLEM AND DIE IN AN ACCIDENT BECAUSE OF IT. I WILL HAVE MY PROOF TO GIVE TO THE BOARD OF INVESTIGATORS THAT I REPORTED THIS TO NISSAN AND NO ONE AT THIS POINT CAME TO HELP ME OR TOOK TIME TO CORRECT THIS DANGEROUS PROBLEM.THIS DEALER SHIP COULD NOT BELEIVE NO ONE AT NISSAN TOOK THEIR TIME TO FIND THIS PROBLEM WHICH WAS A VERY SEROIUS PROBLEM AND DANGEROUS PROBLEM. AND I WAS TOLD THIS PART DOES CAUSES THE CAR TO GO FAST AND KILLS.IT SADDENS ME TO SEE AS IT APPEARS NISSAN DO NOT CARE ABOUT THEIR CUSTOMERS. IT IS NO WAY ON EARTH PEOPLE SHOULD BE WRITING ANYTHING NEGATIVE ABOUT A COMPANY I ONCE LOOKED UP TO NISSAN BELEIVING YOU WERE THE BEST.BUT NOW I UNDERSTAND PEOPLE ARE STILL TRYING TO GET YOUR ATTENTION SO THAT YOU WILL UNDERSTAND MR. NISSAN WE YOUR CUSTOMERS ARE HURTING AND WE REALLY DO NEED YOUR HELP.YOU MAY NOT UNDERSTAND THIS TRUTH MANY TIMES THE LITTLE GUY IS OVER LOOKED AND BIG COMPANIES FEEL THEY ARE TOO BIG TO FALL BUT IN MY LIFE TIME I HAVE SEEN BIG COMPAINES LIKE NISSAN FALL AND GO UNDER NEVER TO SURFACE AGAIN. NO COMPANY IS TO BIG NOT TO FALL.AND IF THIS SHOULD HAPPEN TO NISSAN UNDERSTAND THIS GOD DOES NOT SLEEP HE KNOWS EVERYTHING THE GOOD AND THE BAD. I BRING GOD INTO THIS MATTER BECAUSE I DEPEND ON HIM TO PROTECT ME FROM FALLING INTO UNFAIR PLACES.AND SINCE IT APPEARS AS THOUGH I HAVE FALLEN SADDLY INTO NISSAN'S HAND GOD WILL HAVE TO TAKE NOTICE OF MY TROUBLES WITH NISSAN.I HOPE NISSAN TAKE NOTICE OF PEOPLE WHO REALLY LOVE THEIR CARS LIKE ME BUT HAVE PURCAHSED BAD CARS WHAT IS IT GOING TO CAUSE OR HURT NISSAN TO CORRECT THEIR CUSTOMERS PROBLEMS AND HELP US. WHY LET YOUR CUSTOMERS LEAVE YOU SAD AND BROKEN OVER SOMETHING YOU ARE BIG ENGOUH TO FIX THAT WANT REALLY CAUSE YOU A DOLLAR MISSED LIKE IT IS CAUSING OUR LIVES TO FIX THE PROBLEM. MOST PEOPLE IN OUR DAYS BUY CARS TO LAST .IF I HAD MY CHOICE I WOULD HAVE PURCAHSED A GOOD LOOKER BUT INSTEAD I WANTED CAR THAT I KNEW WOULD BE THE BEST AND SAFE AND GOOD FOR ME AND MY CHILDREN SO I PURCHASED A NISSAN OVER EVERY OTHER CAR. NOW IT APPEARS THAT NISSAN DO NOT CARE ABOUT ME AS THEIR CUSTOMER. I HOPE I AM WORNG BUT THIS IS WHAT IT APPEARS LIKE TO ME AND MANY OTHERS.MR. NISSAN I HOPE YOU WILL UNDERSTAND MY HEART WRITTEN LETTER BECAUSE WE YOUR CUSTOMERS REALLY DO NEED YOU AND WE RATHER NOT LEAVE NISSAN . I RATHER PURCHASE ANOTHER CAR FROM YOU IF YOU CAN SHOW ME YOU DO LOVE YOUR CUSTMOERS AND WE ARE IMPORTANT TO YOU MR. NISSAN. PLEASE UNDERSTAND MR. NISSAN IN LIFE WE ALL NEED ONE ANOTHER. TODAY I NEED YOU AND TOMMORROW YOU WILL NEED SOME ONE ELSE YOURSELF THAT IS THE ORDER OF LIFE WE ALL NEED EACH OTHER FOR ONE THING OR ANOTHER.WHAT DOES IT HURT TO BE KIND AND HELP ALL THE PEOPLE WHO HAVE EMAILED YOU POURING OUR HEARTS OUT TO YOU. SURE YOU KNOW WHO WE ARE BECAUSE ONCE WE PRESS THE SEND BUTTON IT GIVES YOU OUR EMAIL ADDRESS SO SURE YOU KNOW WHO I AM BY MY EMAIL AND IF YOU LOOK ME UP YOU WILL KNOW ME AS YOUR CUSTOMER. SO WHY NOT TAKE INTRESTED IN HELPING YOUR CUSTOMERS.MR. NISSAN PLEASE LET ME KNOW AS YOUR CUSTORMER YOU CARE ABOUT US BY HELPING RESLOVE OUR TROUBLES. THANK YOU FOR TAKING TIME TO READ OUR COMPLAINTS.THIS IS NOT A PERSONAL COMPLAINT AGAINST A PERSON THIS IS A COMPANY COMPLAINT AGAINST A COMPANY CALL NISSAN CONCERNING MY CAR 2008 NISSAN SENTRA.

I have 2009 Nissan Murano LE. I had to replace tilt motor on the stering column. I also bought extended waranty, but dealer told me that this is not covered, because this is a luxury item. Sadly Nissan knew about this problem but they didnt issue recall on that item. To top it all,Nissan did send the bulletin to all dealers about the problem,but custumers got didnt get to be taken care of. One think I know for sure, this a first and last Nissan that I ewer bought. Very unhapy customer

To whom it may, or may not concern, *April 20, 2010: I was sitting at my computer, mouse in hand, anxiously awaiting the Nissan 1:00PM sign up page to appear, and to be one of the first to reserve a Nissan Leaf for a fee. Voila! I was in, with a low reservation number, 48C2**** and all I had to do was wait for Nissan to start shipping the cars to the Nevada, dealers. *September 17, 2010: I received a e-mail from Nissan, telling me that the 2011 Leafs were sold out, and only 2012 models would beavailable at an increased price, as the “Cold Weather Options” are now standard equipment. I was part of the Leaf, Research Panel. They did not ask any questions regarding this matter. Why was it decided that the Leafs shipped for the South/Western market, would have “Cold Weather Options” installed as Standard Equipment for owners that would not have the need for, or ever use these items? Heated steering wheel? ( I have gloves) Heated seats? (Use a pad) Heated mirrors? (No need) Heated Battery? (I can understand Nissan wanting to protect this expensive item, but, what about the 115 degree summer temperatures in the desert?) I burn my hands on the steering wheel...when leaving the mall. The winter temperatures rarely drop lower than 36 degrees, and they rise to almost 50 by midday—plus, I have a garage. If I lived in Minnesota, I would probably welcome these options, but, Las Vegas, Phoenix, San Diego, Miami, Hawaii??? There are buttons on this car that would never be pressed. These forced installed “Options” caused the MSRP to increase $2,420. since the price announcement for the, “First Affordable Electric Car!” Hey Nissan, did you ask anyone along the Southern Belt? Consumers would like to see, Longer Range, & Shorter ChargingTimes. *December 1, 2011: I just received the OK to contact a local Nissan dealer to get a quote. I intend to lease. The quote came back 2 days later, at $36,050. With $2,499. ICP and $461. per mo/36 mos. No $7,500. Federal tax credit? Now, some of you reading this might think this is a good deal, but, I’m an old guy living on SS & a small pension. When the price was announced for the lease for the Leaf SV, $1,999. down, and $349. a month for 36 months. I thought, HEY, I can do this. My current car payment is $350. mo, and I can get the $1,999. for the DP, and maybe another grand for extras, like destination charge, tax, reg, ins, but that was not to be. The upgraded Leaf, SV, was jumped up $500. DP & $112. mo!!! WHAT HAPPENED HERE? All I wanted was a chance to beat the “Oil System” before I check out. Thanks NISSAN, for leading me on for TWO YEARS!

my nissan titan use to be the best truck i ever owned until the engine light came on and it was spitting and sputtering when you hit the gas to pass or after the light turned green you would press the gas and it spit, spuddered, and almost died when you took off from a stop! the real kicker is i took it in for the recall on the gas gauge, after they fixed it thats when it started runnin bad so i got it back from the recall rode down the road and made a U-turn took it right back in and the hooked it up to the computer and said it was my catalytic converters so i spent 4000 dolars on that and it did the same thing! they hooked it up again to the computer and they said it was my O2 senser and you would never guess what happened..... THE SAME THING!!!! so i wads mad i brought it to a mechanic NOT a part changer because thats all the dealership is a part changer!!! the mechanic finally said that it was the recall part that they changed since the sendin unit, filter, fuel pump, and what ever else is on that part that is sold all together because you can't buy all that seperate but when i brought the proof to the dealer they said that it would cost another 1000 dollars to put a fuel pump on!!!!! for the life of me i can't figure out how they changed the recall part but the pump wasn't changed if its all one part!!!! so it still spits and sputters!!!! all the dealerships mech. are part changers there are just a hand full of real true mechs. in the world and i suggest everyone finds a mech. that uses the computer but they don't let it dictate what the do but just get a starting point like a REAL mech. don't rely on the dealer they suck!!!!!!!!!

I made the huge mistake of purchasing a 2005 Nissan (used) from a local used car dealer. The vehicle had 34,447 miles on it when I purchased it in September 2007. I had the car back to the dealer I purchasd it from and then to the local Nissan dealer MANY times because the service engine light kept coming on. On 11/15/07 they said the problem was resolved and at the same time they changed the fuel tank which was a recall item. On 11/27/07 I had it back because the service engine light was on again. This time they replaced the thermostat at a cost of $78.30 which was supposed to remedy the problem. It didn't. There have been three ongoing issues with this horrible car since I purchased it: Service engine light keeps coming on Cooling system - leak in head gasket - causing the car to overheat Vehicle very difficult to start (this issue was finally resolved when the fuel pump was replaced) So far, over and above normal maintenance costs, I have spent the following on this horrible car: $ 78.30 Replace thermostat $554.25 Brakes $526.47 Replace faulty fuel pump $ 21.46 Spark plugs (no labor costs; my son replaced them for me) $273.10 Replaced fuel injector $154.61 Thermostat (including radiator flush) $ 99.99 Battery $366.44 Replace exhaust system $155.87 Thermostat (second one - including radiator flush) $ 32.64 Thermostat (third one - no labor - my son installed it) That is almost $1300. And we are not done yet.....today, my car just stopped...no warning of any kind. I had to have it towed ($100) and the mechanic is fairly certain it is the timing belt...no clue how much this little job is going to cost but I'm sure I will be close to $2000 in repairs after today. For years I drove Toyotas and my last one had 230,000 miles on it and was still running when I gave it to my grandson. I had the car for 10 years and spent less than $2500 in repairs on that car. This Nissan is such a piece of excrement. I will NEVER buy another Nissan again, EVER. I hate the car. It has been nothing but trouble since the day I bought it. Marilyn Crowley

I purchased my Nissan about a year ago. It was not a good experience. It's true what they say about car salesman's and care dealerships. I had to replace both head lights within a few months at $179.00 EACH. Eleven months later, when the warranty expired, I had to replace one of the lights again. I thought Nissan was quality, but I guess I was wrong. I have also had to replace the car battery and the key battery, and now my AC is broke. WTF! I think I'm going back to Honda. My Honda was truly a quality car.

I own a 2004 altima that has 65,000 miles on it. While I was driving the car started shaking then the check engine light came on and off.I had a tune-up to see if that would help.The car started to shake as I drive so I took it to the dealer .They told me that I needed a new engine. Ihave extended warranty so I felt alittle better until the insurance company denied the claim. I now have to make a repair which cost $3400 I am pissed off.

I recently purchased a nissan and two months after purchasing the low tire pressue light" came on. I took the car to NISSAN SOUTH IN MORROW GA only to be told we had to pay $170 because of low air pressure. We paid $170 and the very next day the light came on again. We took it back and was told this time it was a different tire with low pressure..can you believe that. So they fixed it and the next day..you guessed it ..the light on again. So are they going to tell me its another tire or the truth...they never fixed the problem in the first place. I have contacted corporate requesting my car be fixed correctly.

I visited your dealership earlier this month in search of purchasing a new vehicle. I was browsing the lot, looking at certain vehciles that caught my eye. A sales associate approched me and just as an ordinary interested customer i asked questions regarding the vehicle. The sales associate was very rude, had no manners and was poorly eduacated. Negletic to assist us without first answering if we where serious about purchasing a vehicle and if we have previously finance a vehicle. I can understand that under a bad economy many peope are not interested in purchasing a car, but for those that are as myself it is sad that your sales associates would push away a sale. Your sales associates are by far the worst customer service I have received and I would never purchased a vehicle from your dealership now.

I wish I had seen this site before I purchased my Nissan Quest a year ago. I bought a used 2008 Quest with very low mileage thinking I was getting a great deal. Oh, how very wrong I was...the very next day, I began the nightmare. The van began it's battle with me of choosing when to start and when not to start. After many returns to the dealer and their repair shop (only to continuously hear..."could not duplicate problem", I took it up right after the van failed to start again. This time, they were able to figure out that the key (and only key) I was given was not the valid Nissan key but a duplicate that wasn't consistently being read by the van's computer board. Each time I went to the repair shop, I was treated like a second class citizen with little to no brains. Other issues were going on with the vehicle as well: wind noise (driver door not aligned properly), car constantly pulling to right (could not be duplicated), car shakes at speeds over 60, wipers didn't work right, AC unit produces heat when AC on, and the list goes on...When one thing was repaired, something else would go wrong. About six months afer I was re-issued a new key, my car wouldn't start again. I had it jumped and took it straight to another Nissan dealer to be checked. Once there, I was informed that I needed a new battery, new brakes, and new tires...hmmm, these items were all supposed to be new when I purchased the vehicle. $1500 later, my van was fixed but I still continue to have shaking problems at speeds greater than 60 on the highway. My wipers were replaced but they still don't work properly...not good on rainy days. These are the highlights of my experience with the nissan dealer...then, I began working with Nissan Consumer affairs. Talk about red tape and bureaucracy. They just give you the run around and do not care about the customer at all. There is no customer service. I will never ever buy a Nissan car again. How is this company surviving?