Netflix Corporate Office & Headquarters

Dear Mr.Hastings, I really hope that you take a look into your hiring process because with your high turnover at 80 percent it is sending the wrong message. Your sink or swim environment needs to change. If you are going to bother hiring take somemore time in building skills and retaining individuals. People can be great if given the chance the problem is your not really given much of a chance. I hope you will look into applying some retention tactics into your practice as well as training classes that are more than two weeks long. I am sure it cost a lot less a 1000 dollars for every hire you put on your team. It looks like the Company looks for the best and throws away the rest. I don't think you are looking at the big picture though. This is your business and word of mouth goes around you don't want to be another kurby vacum company. Plus your Company is not very proffesional the new CO for quickster come on man, he using verbage like pissed off customer's in his video on how dvd are shipped.It was just not professional at all. I really hope you change your hiring process because it is by far the worst I have seen. Everyone needs to be on the same page. I would look into HSBC hiring process it is really informative and a great hiring process.

Discriminatory Practices II. What Discriminatory Practices Are Prohibited by These Laws? Under Title VII, the ADA, GINA, and the ADEA, it is illegal to discriminate in any aspect of employment, including: hiring and firing; compensation, assignment, or classification of employees; transfer, promotion, layoff, or recall; job advertisements; recruitment; testing; use of company facilities; training and apprenticeship programs; fringe benefits; pay, retirement plans, and disability leave; or other terms and conditions of employment. Discriminatory practices under these laws also include: harassment on the basis of race, color, religion, sex, national origin, disability, genetic information, or age; retaliation against an individual for filing a charge of discrimination, participating in an investigation, or opposing discriminatory practices; employment decisions based on stereotypes or assumptions about the abilities, traits, or performance of individuals of a certain sex, race, age, religion, or ethnic group, or individuals with disabilities, or based on myths or assumptions about an individual's genetic information; and You might want to really think about how you treat your employee's before you get a CLASS ACTION LAWSUIT.

Netflix doesnt deserve any stars!!!! Customer service sucks....and like someone else on here stated. when you ask to speak to someone higher up, they deny that anyone even exists. It took me all of two seconds to look up their corporate headquarters....so lets see if their customer service is any better. Netflix has been taking money out of my bank account AFTER my netflix account had been cancelled. (first it was unknowingly by me) cancelled by them, stating that I requested this. I decided to let it be....since i was unhappy with their price increase. They then continued to take money out of my bank account. When I called them, they said they would send this info to their research team. But they couldnt help me. This is CREDIT CARD FRAUD!!!! I am not sure if Netflix or anyone working for them have ever heard of this thing called CREDIT CARD FRAUD....but it is illegal and I believe that people do jail time for such a thing!!!!

Dear Mr. Reed Hastings, Barry McCarthy, and David Wells Before I begin with what I have to say. I would like you to know I rate your company a 0<(zero). As you can tell I am also a very dissatisfied customer. I have been with your service since July 2011. ("4 months now") It has been the worst experience I have ever had. Your customer service representative's are very unprofessional and rude. Even the Supervisor are non caring and just as rude as the reps. For the first 2 months July 2011 and August 2011, I was charge $10.81 and this was correct. For the next 2 months September 2011 and October 2011, I was charged $17.30 which was incorrect causing my bank account to go into overdraft. I was charged $35.00 for both months and also a $10.00 transfer fee to move money from one account to another to cover the overdraft caused by your company. I was only suppose to be charge $8.65 for both months. I spoke with one of your representative and was credited back $8.65 for both months, but was not refunded anything back on the fees my bank charge for the overdrafts. After reading all these reviews about your company, I see I'm not the only one that has a problem in how you do business. Had I read the reviews before I would never had done business with your company. The fees that has been charge to my bank account is $80.00 for 2 months in total. I was deny the name of the customer service representative that handle my call last month which was September 2011. I had to repeatedly ask to speak to someone a little higher up then a representative or supervisor and was deny that as well. I have never in my life dealt with a company that know there at fault in the way they handle people accounts and do nothing to correct it. I was told by Kimberly a supervisor, that the Customer Service Representative gave me a credit of $8.65 but had not change the plan like she said she would. I was also told by Kimberly I would not be compensated for the overdraft fees either, because the representative did not change my plan like she said she would it caused my account to be overcharged again, causing another overdraft to my bank account. I asked Kimberly for the representative name so I could write a formal complaint on her but she refuse to give that information to me. This have been a nightmare for me. I am disable and don't have money to just give away. I did not cause my account to go into overdraft, your company did and should issue a refund for my $80.00. I will be canceling my service with your company and will never ever do business with it again. I will also tell as many people as I can never to do business with this company. I feel my money was stolen and "NO" one cares. I would appreciate a response from you !!!

I have been your # 1 fan until I tried to get Closed Captioning of streamed material from Netflix on my Vizio Tv. Vizio told me that you have no allowed them to CC your streaming. Could that be true? I am hearing impaired and bought the Vizio because it had the Netflix App. I am so disappointed with Netflix. Why would you NOT allow some of your hearing impaired members to have captioning? Do you not realize how important CC is for the hearing impaired. Janey Pauley 257 N Main St Wilkes Barre,PA 18702 japauley2@verizon.net

The worst. Not only scratched discs but try and stream a movie from your home network...it's like watching a Web Page poulate using 28.8K dial up access...or watching paint dry....terrible...all around terrible!!!

I made a mistake by sending one of my own CD's, "Revolver by The Beatles", instead of Netflixs DVD "Resident Evil: Extinction". Netflix notified me via email, the contents of the email was very friendly and funny and was told that Nexflix would return my CD and that I should return their DVD with my next return. First, I did receive my CD and it was broken into three (3) pieces, why would they damage my CD, I made a mistake in sending back the wrong item. Prior to this, I never received a broken DVD from Netflix, which leads me to believe they were upset with what happened and that to teach me a lesson so that I would never make this mistake in the future. As I wrote above, their email suggested that I return "Resident Evil: Extinction" next return, but guess what, they have not send me anything, which I understand, so why say this. Their attitude towards the public lacks a lot to be desired, especially with how they announced the changes in their company, in my option, Netflix is more interested in the money then in its customers. One more thing, where do I find the address I must return their DVD to, or better still, can someone please provide me with the return address for Bedford, Texas. regards, Patrick Perea

Dear Mr. Hastings, Most people who make mistakes that they recognize and regret make ammends. Netflix made a handsome profit and you made a handsome bonus by billing customers for services they did not request, did not authorize, did not want, and in many parts of the country still cannot use due to lack of infrastructure. Knowing this, you still pushed ahead. Apologies from you are hollow, sir. If you truly recognize this as a mistake you should refund the month of upcharges your customers were unwittingly billed for. I am one of those customers without the ability to reliably stream movies due to inadequate internet capacity. That is why I never opted for streaming video and why millions of others didn't either. And then there are the elderly you probably preyed upon as well who are not likely to embrace a streaming service, yet you charged them for something they didn't want and couldn't use as well. This was not a "mistake" on your part but a calculated manuever to boost profits during hard economic times. If it was thousands that left your service you would have ignored the complaints entirely, but that it was a very newsworthy 1 million people that severed ties with Netflix the negative publicity made you contrite. If you stand behind your apology, return the money you stole. Your customers deserve a credit for the charges for services they did not authorize. Make proper ammends for your mistake. This is the only correct action that speaks louder than your hollow and forced words. LJ Lesterud

Dear Mr. Hastings I was not upset at your pricing changes, and was willing to pay for the use of streaming media. However, reading these comments you seem to have misjudged your market, and your customers. I will probably not use streaming if it means I have to get to an additional web site. What's the incentive for your customers- video transmission defects, a catalog that is sadly lacking in titles - and those titles disappear without notice while in my queue? (Why do you do that? It's just plain annoying.) So, unless you offer more titles in streaming, it seems to me that living without is easier than managing two products. Pandora is looking better all the time, and I will certainly investigate other streaming services- why not? Finally, if you ever do have a streaming catalog that is worth my time, I will for sure dump mailing. So, what have you gained? Too bad for you - not a great marketing strategy. Losing an embedded revenue stream from the well known Netflix brand, generated with products that need minimal investment, and driving away existing customer base by making using product more difficult..........- seems frankly stupid. Did you never consider grandfathering existing customers? It might make it difficult now that you have two companies, but if ATT could do it, who are you? If I owned stock in Netflix I would surely sell before you split into two companies making less than the one does now.

My response to Hasting email regarding price increase: Dear Mr Hastings When you say the cost for both services will be the same, what you really mean is that you are standing by the increased rates which lead to my dissatisfaction and the dissatisfaction of so many other customers. Without your rolling back the price your letter is nothing more than meaningless public relations nonsense. In addition, the fact that you have no email address listed on your home page or available though customer services means that you do not care about what you customers think. You obviously are too busy with your bottom line to care. I am continuing to look for another provider. It appears that your losing customers is the only thing which gets your attention in any way. Sincerely David Schott kilkea@gmail.com David Schott On Sun, Sep 18, 2011 at 11:57 PM, Reed Hastings, Co-Founder and CEO of Netflix <info@netflix.com> wrote: Dear David, I messed up. I owe you an explanation. It is clear from the feedback over the past two months that many members felt we lacked respect and humility in the way we announced the separation of DVD and streaming and the price changes. That was certainly not our intent, and I offer my sincere apology. Let me explain what we are doing. For the past five years, my greatest fear at Netflix has been that we wouldn't make the leap from success in DVDs to success in streaming. Most companies that are great at something – like AOL dialup or Borders bookstores – do not become great at new things people want (streaming for us). So we moved quickly into streaming, but I should have personally given you a full explanation of why we are splitting the services and thereby increasing prices. It wouldn’t have changed the price increase, but it would have been the right thing to do. So here is what we are doing and why. Many members love our DVD service, as I do, because nearly every movie ever made is published on DVD. DVD is a great option for those who want the huge and comprehensive selection of movies. I also love our streaming service because it is integrated into my TV, and I can watch anytime I want. The benefits of our streaming service are really quite different from the benefits of DVD by mail. We need to focus on rapid improvement as streaming technology and the market evolves, without maintaining compatibility with our DVD by mail service. So we realized that streaming and DVD by mail are really becoming two different businesses, with very different cost structures, that need to be marketed differently, and we need to let each grow and operate independently. It’s hard to write this after over 10 years of mailing DVDs with pride, but we think it is necessary: In a few weeks, we will rename our DVD by mail service to “Qwikster”. We chose the name Qwikster because it refers to quick delivery. We will keep the name “Netflix” for streaming. Qwikster will be the same website and DVD service that everyone is used to. It is just a new name, and DVD members will go to qwikster.com to access their DVD queues and choose movies. One improvement we will make at launch is to add a video games upgrade option, similar to our upgrade option for Blu-ray, for those who want to rent Wii, PS3 and Xbox 360 games. Members have been asking for video games for many years, but now that DVD by mail has its own team, we are finally getting it done. Other improvements will follow. A negative of the renaming and separation is that the Qwikster.com and Netflix.com websites will not be integrated. There are no pricing changes (we’re done with that!). If you subscribe to both services you will have two entries on your credit card statement, one for Qwikster and one for Netflix. The total will be the same as your current charges. We will let you know in a few weeks when the Qwikster.com website is up and ready. For me the Netflix red envelope has always been a source of joy. The new envelope is still that lovely red, but now it will have a Qwikster logo. I know that logo will grow on me over time, but still, it is hard. I imagine it will be similar for many of you. I want to acknowledge and thank you for sticking with us, and to apologize again to those members, both current and former, who felt we treated them thoughtlessly. Both the Qwikster and Netflix teams will work hard to regain your trust. We know it will not be overnight. Actions speak louder than words. But words help people to understand actions. Respectfully yours, -Reed Hastings, Co-Founder and CEO, Netflix p.s. I have a slightly longer explanation along with a video posted on our blog, where you can also post comments.

Mr. Hastings, There are some problems with your damage control letter. Firstly, the main issue isn't lack of humility and respect. In fact, it's rather arrogant to say that. The issue is that if you want to separate the services, fine. Just don't drop a 60% price increase onto current customers who prefer to keep both services. $7.99 each separately? Ok. But if we prefer to keep both a small price increase would seem to be in order, although at $9.99 per month for both that's already $2 more than the new price for just one service. Netflix already raised prices last January 1st by almost 10%, and now 8 months later another 60%? I use the Netflix DVD service because while I have a DVD service with Blockbuster also the two movie libraries are not identical. There are DVDs I can't get with Blockbuster, and the same is true of Netflix. A 60% increase in cost is a slap in the face of your customers. I don't mean a lack of respect and humility slap in the face. I mean a financial slap in the face since we know that a 60% increase isn't necessary. If Netflix wants to get out of the DVD business, then just be honest and say you'll no longer provide the service as of whatever date. If we want to continue both services there should be a bundled price instead of Netflix telling us you're going to now charge us full price for each service. That's usury.

Why on earth would you raise your prices for service during a nation wide depression. Doesn't customer loyalty mean anything to you people? I've been a customer for nearly 10 years, a senior citizen on a fixed income... raising prices more than 25 percent is just outrageous.

The "watch instantly" menu sucks, it's all old junk. I really hate the way they've deleted the musical guest segments from all of the SNL episodes. Their customer support is a joke, talk about people who couldn't care less. The fact that I had to visit this page to get their phone number and address speaks volumes about how crappy Netflix is.

I would love to see netflix add more AA movies on internet streaming all the movies I like are not on instant play.... I just wish more were available

Wow, where to start? Netflix used to be a great service but have turned that service into an EPIC FAIL!! I guess Netflix thinks it is good policy to increase pricing for those that want both DVD (Blurays) and streaming movies. That might be fine if the selection of streaming movies wasn't HORRIBLE!! How about giving some selection on new releases? Netflix has the worst selections in the streaming world that I have seen. I would stick to Blurays only but the streaming is nice for my daughters to watch their shows. Well so be it, I guess it has been a good run but now it is time to switch my service over to Blockbuster (whom I used to despise)! I guess they can probably send Netflix a thank-you note for converting customers to Blockbuster customers due to Netflix's idiocy! It's kind of sad to see that this will probably bring another company to demise due to their idiotic policies.

Totally sick of your pop up ads on websites. Makes me not to ever want to use you. Your add are annyoing and distracting from what i am really trying to do. will complain to the websites these ads are coming from. I feel that this is an invasion of my privacy. If I want to go to your website I know how to do that11

I think that it is a shame that they are changing the price. I have been a member since 2006. I am waiting for another company to come along an do what Netflix started out doing.

I had bee a happy Netflix customer for the past 5 years until today. A few weeks ago a made an airhead mistake and sent back MY movie instead of theirs. I have a had a few problems before and have been successful when calling customer service, so i though "no big deal I'll just call them to see what I need to do". As I thought, I called and spoke to a customer service rep. He assured me that these things happen and it's no big deal. He said it takes approx. 2 weeks to be sent back once it's received. It has been 3 weeks and when I called today I was informed that they "have a terrific system that works great 97-99% of the time, but I am that small percent that falls through and gets re-absorbed into the system." After many circles of describing the process that failed me and explaining to the Supervisor Will x87590 that I was assured it would be returned no problem, I was told there is nothing they can do. When I further asked to speak with someone higher or for the Corporate # I was told that anyone higher "does NOT take phone calls and the customer service # is the only one customers are allowed to have". I googled it and first thing I got was the corporate address and phone #408-540-3700. I called that number and was given the Escalation department. Funny that it should be so easy to find. When I specifically asked for a higher manager or escalation department Will assured me that there was no such thing. All I asked for was a credit of some sort, a compensation of any kind, or just plain anyone who was actually willing to do something for the hassle. I take full responsibility in sending back the wrong movie but if customer service agents tell you that it's not a problem and will be mailed back and it isn't then THAT is their mistake and should be reconciled. Eventually I was even able to get Will to admit that there are things he can do for a customer but he informed me that "in this case we will not offer you anything". I never became irate or used foul language but was persistent in my desire to get some resolution and nothing came. Now I am waiting for the escalation department to call back. I will also be writing to the corporate office by mail and or fax and leaving this review anywhere I can find space. Netflix- if this is really how you treat your customers and continue to make no effort to improve your service I'm sure we will all get the satisfaction of watching you crumble as some other competitor comes in and does it better. All giants think they will never fall, until they look up from the ground to see the masses trample over them for the latest and greatest. We are in a time that will crumble corporations that don't appreciate who their business REALLY depends on... US (the customers).

I haven't the SLIGHTEST idea what you people with complaints are talking about. I have had wonderful experiences with Netflix...ESPECIALLY their customer service reps. Maybe it's because you haven't had any real experiences in customer service. Try getting good service from a cable or satellite company. Try contacting a "pulse" for your insurance questions. Netflix has ALWAYS been good to me. I have had some bad discs but Netflix rapidly replaced them AND sent another with them that was on my list. I've ALWAYS and easily reached a service rep WITHOUT going through all the stupid prompts...press this, press that. There reps come RIGHT ON THE LINE! Get a life people and enjoy good people for a change or are you one of those people who can't be pleased no matter what? Bravo Netflix for not only keeping prices reasonable but for great service.

Your player does not enter full screen for me for the past month my computer cost more than my car so I know its not a computer problem and I work in media and electronics for a living (not at a department store either) so I am well aware how to fix such a problem! The player always jumps back to episodes I have seen before when I start it and then skips ahead episodes when I try and hit next episode and some of the seasons were not uploaded under the right episode!