Netflix Corporate Office & Headquarters

Been with Netflix since Jan 2010. Few minor problems... have NEVER received any emails from them regarding anything. All 'news' I get from Yahoo or other sites.. never hear it from Netflix. Read today about limiting streams, so I call. I tell them I never hear it from netflix, they blame my email provider *(yahoo). Tell me to check my spam (I do it daily, NOTHING from netflix). Tell them what I am reading on Yahoo news, and they tell me.. you can't trust them. Tell them, I do not want to have to pay more for what I am currently doing (streaming programs in two rooms of my house), they tell me nothing will change, but if I want to continue streaming two programs, I need to accounts. Ask me.. well what would you like me to do with your account? I tell them at this point, I am inclined to CANCEL it, because of the agents attitude... tell her I am hanging up before I cuss her out. There is NOWHERE on their website to actually submit any emails or complaints. They even removed the links to ContactPR ( I suspect because too many customers were using it to submit complaints). Do they care about what their customers have to say? Apparently not.

Netflix raise their rental costs and the customer service is becomes worse.In a time of competitiveness one would think that Netflix would be concern with customer loyalty rather then their bottom line.If they would hire quality customer service agents that can really resolve issue with fairness to the customer that would be a step in the right direction.

I don't understand all the negative comments. I have had Netflix for four years and given 6 yearly gift certificates the last three. Have heard of no complaints from any of the 6. The only problem I have had was a lost disc and customer service couldn't have been more responsive, immediately sending a second. Later, the first one showed up. My only complaint is the planned rate increase of about 60%, which I consider to be way too much, so, much as I hate to do it, I won't renew the seven subscriptions and will either go to Blockbuster or to one of the many Redbox rentals nearby. So sorry, I could understand a 10 or 15% increase, 60 is just way too much.

There isn't a "0" rating?? I have complained to Netflix Customer Service on a limited basis due to their lack of availability. When a DVD is sent damaged, they offer a replacement DVD as a customary practice. Since the membership is charged monthly, sending an additional DVD does not eliminate the issue. Netflix continues to profit while customers simply get poor service. Only on a few occasions did a representative offer a partial discount. Recently, Netflix raised rates which included an increase with an existing plan. Internet viewing has been marginal at best, and we have 5MB internet service. I have no issues with YouTube, Hulu, or any other web streaming video. Only Netflix has been an issue. Despite these issues, reported issues, and limited movie selection, Netflix determined they should increase fees to customers for this service. On August 25th, I made an attempt to utilize our online service. I logged into Netflix at approximately 10:30PM. The site was unavailable, and reported this via an onscreen message. This lasted for 30 minutes. According to Kathleen # 87339, this was a 5 minute outage. She refused credit to my account. Due to recent increased fees and this transaction, I changed my account to eliminate the streaming instant service. I expressed my disappointment, and when the representative did not seem to care and was arguing, I decided to cancel while sending a message to corporate. She would not follow up or allow this message. I am still unable to cancel online.

My problem is non stop I watch instantly on my Pc and it only last a minute stops the movie and and Ive called report the problem and they dont know was going on. My internet provider is great I have other movie services Like Hulu it works perfectly is just them Im ver dissapointed.:(

We keep getting ask back,so we did. We bought a box for over $100 but the customer service was so bad trying to get the thing hooked up that we canceled and never got to use it. What a shame back when we got a DVD a week we had no problems. Customer service is a thing of the past.. My generation had their windows washed when we got gas! We were born in an era where customer service matters. What a shame that it is gone.

In the past 3 months, SIX scratched disks. Zero quality control. You realize that previous viewers probably also complained, but netflix just put them back in inventory. Cancelled account.

First Netflix increases the cost of my plan. So I change the plan and dump the DVD in the mail,even though I feel like I am getting hosed. Then Netflix informs me that the new plan will not go into effect for a month. That means they are still trying to hose me for more money than I am willing to spend to watch crap on my computer. My limit is ten dollars period. And not a penny more. And I'm in no mood to wait a month for anything that I feel like I am getting screwed on in the first place.... less service for more money. So I have terminated Netflix. I doubt I will return. Eric Luckett edlco2009@gmail.com

Just tried to watch a DVD sent by Netflix. What a scam. The DVD pause at least every 20 seconds after about an hour. Finally gave up though I would have liked to finish the movie-frustration set in. Don't imagine the CEO of Netflix is concerned, but understand that the lack of quality control is a means of maximizing profit in the short run. Plan on sending the DVD directly to the CEO-imagine the gate keepers will keep it away from him, but still would like for him to attempt to enjoy an evening attempting to watch a defective DVD with his wife. Recognize he is a strong supporter of Charter Schools. I understand the difficulty of teaching students from lower social and economic backgrounds and he wants to hold the teacher responsible regardless of what is happening in the home life of the student and I will guarantee that providing success with students who come from dis-functional families is more difficult to deal with than sending out a DVD that is free of faults, but don't think the CEO of Netflix can understand this.

First they double the price for a poorly delivered service and now they have started flashing pop-ups onscreen during their streaming services. Obscene business practices. I'll be cancelling after my current billing cycle. KWButler Allen, MD

I don't even have netfilx and was charged $8.99 I have no idea what this is about and look forward to visiting with someone about it!

I dont even have netflix, never subscribed and i have charges from them. I guess times are tough so they just charge any credit card to pay there bills.

It's a great service in concept and I do like it, but i have been a member for the past year and I have never once gotten a DVD that did not have problems which I guess it is kind of impossible for them to police that. I do have to say everything else does go pretty well though

Is this really the Netflix corporate office website? It looks more like a blog that someone created to get commission from Google Adsense. But anyway, I only use the Netflix service to watch movies instantly on my TV. I always like watching TV shows in sequence, or from one to another. But now I noticed that you guys are trying to limit all shows that have over 100 episods to be limited to 100. I understand that you may try to save resources, but could guys at least limit it to the first 100 episods so I will buy the remaining myself, instead of skipping many episods. That doesn't make sense at all. For example, you skip from episod 94 to 109, from 110 to 130, 131 to 152 on Charmed. That doesn't make sense at all. I tried to contact the top management using the Contact us on the netflix website, but I don't see any way to send an email. I don't like calling on the phone, because the message will not go to the corporate at all. No matter if this website belongs to the netflix corporate or not, I hope that they will receive the message.

Customer service is horrible .. the company is borderline criminal.. DONT EVER USE NETFLIX

I dont understand how they get away with charging for a month and only giving two weeks worth of service ...and when i ask for a supervisor at there so called help center , they tell me that they cant help me because she has the same access to the system as the employee that i was speaking with at the time ... i never spoke to a supervisor, to me, that makes me think that netflix does not value there customers ... and i will never...ever!!! say good things about netflix nor go back to them!!!

You are going to increase my rates by 50% on 9/1/11?! I've been a satisfied customer for almost 3 years. After speaking with customer service and discovering that there will be NO IMPROVEMENT IN SERVICE WITH THIS INCREASE, This is just another blatent example of the

You are going to increase my rates by 50% on 9/1/11?! I've been a satisfied customer for almost 3 years. After speaking with customer service I discovered that there will be NO IMPROVEMENT IN SERVICE WITH THIS INCREASE. This is just another blatant example of the CORPORATE GREED THAT GOT OUR ECONOMY TO THE STATE IT IS IN TODAY. We can do something about this one though! On 8/31 I will be suspending my Netflix account until you regain your sanity. I encourage all members to suspend or cancel until such a time. REMEMBER THE DATE: ON 8/31 SUSPEND OR CANCEL YOUR NETFLIX ACCOUNT!!!

Out of sync sound is a continuing problem with no solution. I report it when it happens but continue to get movies that are unwatchable. When are you going to fix this obvious prevelent problem?

Regarding the recently announced price increase; I signed up for Netflix just 5 months ago. I am now faced with an approximately 50% increase. Unles Netflix reconsiders this increase, they will lose customers like me who now feel taken advantage of by this type of increase. The explaination that discs will continue to be popular only confirms that Netflix is using predatory business practices. As an existing customer, I will cancel my membership if this price increase is implemented! Tom Cosgrove