Netflix Corporate Office & Headquarters

I have been a loyal customer of Netflix for over a year now, and just cancelled my subscription today after several weeks of calls to them and several hours of being on the phone with Netflix tech support. I am now very dissapointed with the Netflix support, because over this time, I talked with 7 different support people, including 2 supervisors there (Neil C. and Scan R.). Every person I talked with had a different story about my netflix not updating properly. I followed through their uninstall/reinstall steps several times, and even went as far as to follow their 8 hour process to deactivate the account, and reinstall it after new DNS propagation, but nothing we ever did solved the issues. Finally today i reached a point while talking with Scan R., where I said I wanted a solution NOW because everyone I talked with kept giving me a different story, and wanted to know what they would do to insure some quality control in the future with tech support. He basically told me there was no tier higher than him that we could talk with, there was no way to get in touch with anyone else, and there was nothing they would do about my issue at that point. So instead of paying for an outdated product, we cancelled our service and are very dissapointed in Netflix.

I am very disappointed with the customer service. I used netflix streaming in Canada for a few months, until my credit card got maxed out due to job loss. We relied on this site for our kids to watch TV. We called netflix and asked them if we bought a pre paid Visa if they would accept it. The rep said yes they would. So I went out, made a special trip to buy a prepaid Visa. I went to the option to update my payment method and put in my card information. It worked (my 10yr old was so happy only to be let down as a half hour later a message kept coming up saying that their was a problem with your payment method. So we called the Visa to make sure everything was ok and that they honored this kind of thing and they did. We then called netflix and the rep we spoke to said that he would fix the problem and it would be up and running within an hour. It didn't and my daughter was very upset as was I. We called again only to get another rep who over talked me during the entire conversation and even when we asked for his supervisor, he kept saying that he's only going to tell you the same thing.After arguing with this rep for a half hour he finally put his supervisor on the phone. We explained and he did listen but would not do anything about it. We questioned him as to why there was a change payment method on netflix. His response wasn't very professional. We explained that we bought this card specifically for netflix and he didn't seem to care, also about how this was how our daughter watched Tv now because both mom and dad were out of work due to the recession and the credit cards were put on hold for awhile. He didn't offer to help in anyway. We also didn't get our free month trial when we first started a few months ago.I believe that the price is right for what you get which is a bunch of already seen movies and tv episodes but i can't believe that you expect people to have a credit card to be involved in this when it isn't a contract. We have the right to cancel at any time and it seems netflix just wants to get their hands on my credit card information and after listening to your reps I wouldn't want to give out any information to them. They are horrible and I have found a site that is so similar to netflix that we can go there now. It's free and the quality is great and the quantity is better. So I guess you lost a good customer and my reviews will not be good and I will not be spreading the word about netflix being a good service as it wasn't to us. The least the reps could have done was to set up our account and take our payment monthly as we explained to him that we would have to change our payment method every month or two. Why when we are not bound by contract would you be so sticky on your payment plans. It's ridiculous and very poor way of doing business. We do have a great solution to your credit card problem but I sure am not going to give it to you for free. It would get you more customers and it would be much easier for persons without credit cards to get your service. I would be happy to give you the idea in exchange for some service. If not I will continue to go to our new site which we would have anyway but it's nice to have a bigger selection and I am sure that we will find more websites that offer this as well. It's up to you, if you want happy customers or unhappy customers as bad news travels a lot faster than good news!

Every year I get a year of Netflix for my Birthday from my Parents. This year nothing because you doubled your prices. Is there anthything you can do to do to rectify this. My parents said that if you go back to you regular prices, that they will buy again. Valerie Ramirez

Okay, I understood they needed to up their prices late summer, so we cancelled DVDs and went to just streaming. However, their streaming stinks now! I called and complained that a National Geographic movie we were trying to stream wouldn't work, and they said that if it gets damaged and not enough people complain, they don't bother repairing it. Then, a few kids programs quit working. They would show the item to click on, but it wouldn't come through onto our TV. I mentioned to Netflix that suddenly we are having all sorts of problems, and it didn't start until they changed their billing, but they denied that, blaming my internet connection--until they walked me through my computer connection and figured out it was fine! Now, they show new seasons of shows we like, but nearly half won't even stream. If I could find a better service (don't want to pay for cable!), I'd take it. I'd even pay a tad more for Netflix if it actually worked!

The firsrt time I attempted to use this, the number was "invaled" and I coulod not get through. Why should anyone subscribe to a service that cannot keep phone number up-to-date? Pay money for what?

In the past year due to the recession and job loss, selling my home, moving, etc. I have had to consolidate debt and close out credit cards. Without a credit card in our society you find a lot of closed doors. I began using Visa gift cards (prepaid) which has helped some. When I went to re-register with Netflix after several years as a customer, I discovered they would accept a prepaid gift card. So I set up a PayPal account, went through all that only to discover they declined me after making 2 small deposits in my checking acct. saying they needed a credit card. I was told by a Netflix customer service person to set up the PayPal after telling her I didn't own a credit card. Do they not know PayPal will require a credit card? Guess I'll continue using my library for movies and books.

I have been really dissatisfied with Netflix, I was paying $7.99 up on till 05/27/11 they we’re raising their fees up to $9.99 a month, which they did inform me by email. I was still ok with $9.99 a month, but then they raise my fees up again, now I was paying $11.99 by 08/01/2011 within 3months their saying that because you have chosen blu-ray, then I was ok makes sense, I was paying $11.99 using regular cd’s, blu-ray, mail/stream. I just check my account again on 11/28/11 and now there were charging me $17.98 a month since 10/03/2011 not even 2 months they went from 11.99 to $17.98 now there saying because I’m using stream and mail, wtf I was already paying $11.98 for both plus bluy-ray and cd’s, I cancelled my account that is a rip off, what’s next $19.99 because I didn’t return my movie on time, hell with Netflix. I don’t recommend it to anyone, they’re getting greedy.

If anyone takes your money without your authorization then instruct your bank to take your money back and cancel that card. Without that card number they have no legal way to reach your money. So if they go around this it is Banking Fraud. State, Federal, and Congressional authorities have the power to remove their license to operate! So start contacting all your elected officials from the top down! Don't let them get away with your hard earned money.

While the free trial was Ok I decided not to continue and cancelled my account. the problem is Netflix WONT delete my personal info or credit card info. Iam seeking help in how to get them to delete everything as I cancelled my credit card but was told on a monthly contract like Netflix if they put charges through, the credit card bank still has to pay them and charge me, even on a cancelled credit card? Beware giving out your credir card info on any co. or site that charges a monthly fee> Iam seeking other options like consumer or bank fraud agencys etc but so far no luck.

I was a Netflix customer for years and years. I just quit. Life is great without them. There are tons of ways to watch free films. I got tons from the library which gives me three weeks to watch at no cost. If you are near a University library, which I am, the number of foreign films is outstanding. The company sucks. They should be "occupied" for their corporate greed. Since I quit November 11, I have found seven, count them, seven films at the library to watch for free that have sat in my Netflix back order list for years. Netflix still does not have them available. Did you know that there was a lawsuit a number of years ago that was won, yep, we won, because Netflix was found quilty of "throttling down." That means they deliberately failed to send out your next movie even through they had the returned film so that you were not receiving the number of discs to which you were entitled. I was on the two at one time plan. They were cheating the customers even after that lawsuit and were still throttlig down. When I would call and threaten them with another lawsuit, they would make nice for two or three months and then start withholding films again which led to me calling again and back and forth we went. I just signed up for the class action lawsuit against them - the one that involves WalMart. I encourage everyone to join the class action and also to DROP THEM. DROP THEM. and why is the lowest rating available a 1. It should be xero. Or minues 10. Netflix = corporate greed.

Trying to get someone to help get us with a connection problem has been more than frustrating. When the person who answered the phone from 24 hour customer service had no solution, he told us he would send an e-mail for a simple solution and that was the end of our phone help. The "form letter" he sent for trouble shooting was laughable. None of the suggestions helped at all. We are paying for Netflix but when we try to connect, we are told "Not connected to the Internet. Please check connection and try again. " When I tried to reply to the e-mail Netflix sent, to tell them that we were still without connection, I was told that Netflix does not reply to email questions. So.......no connection. No help. No one with answers. Just an e-mail with trouble shooting suggestions but no opportunity to respond.

I was pleased at paying the $7.99 a month for the online streaming, then out of no where this month I was charged $8.62 from the bastards!!! Then I called the 800 number to see what the problem was, and the rep told me the governmnent passed a law for them to charge taxes. COOL!! I'm fine with that, but if you're gonna charge someone something at least charge them what they suppose to be charged not what you figure they suppose to be charged. I was told I'm being charged the taxes of where my credit card was issued. I called 3 days later and inquired about the pricing and taxes, and the rep had no clue what he was talking about...not to mention he put me on hold several times to try and figure things out then he tells me oh in FLorida the are subjected to a telecomm tax... I mean WTF is that How can you treat people this way without no notification or anything!!!!

Wow! Where do I begin?? I can not recall a time where I have received horrible customer service like I just received from Netflix. The "gentleman" (and I use that term loosely!)was speaking "at me" like I was a child incapable of understanding his rude and disrespectful explaination of why my FREE 30 day trial was reactivacted. I tried to explain the piece of equiptment it was "reactivated" with was stolen from my house 6 months prior, aparently this information did not matter. I tried to further explain I had police reports, pictures and insurance information showing the theft took place in July of 2010 so it was impossible for this account to have been activated from my home in Jan. 2011...! Long story short, they have charged me since January 2011, with never any correspondence as to when and how much these charges would be and/or take place. They now have said they will refund me $7.99 total. Thanks Netflix for making a situation I never wanted to think about again into another nightmare. I truly hope no one ever needs to speak to customer service or try and explain a situation...THEY DO NOT CARE!! Sad sad way to do business!!

I have been a customer of Netflix for 1 year and4 months now. They have went up on my pricing 3 times. I am seeing the commercials for the same price of $8.99+tax. I started of paying $7.99+tax(this was with one DVD out ay a time) in six months my pricing went up again. At that time I was paying $9.99+tax. Okay, I thought I can live with that. So now six more months has come and they ended up charging me $17.10 for the same service I've been getting the whole time. Customer service said they sent emails to all of there customers. I check my email at least every hour, I have to due to my line of work and I have never received anything from about the pricing changing. This made me one Dissatisfied customer. Customer Service was very rude and didn't offer any assistance. So now I pay $7.99 for streaming. Wow Netflix, this is what you do- Turn Satisfied customers into Dissatisfied customers?

Until recently (mid 2011) I would have given Netflix 5 stars. I live in North Central Fl and my disks used to turn around fast from Daytona Beach. Now they go to Orlando which means an extra day turnaround time. Also, over the past couple of months I have been getting more and more damaged disks. This ticks me off. Let's say it's Thursday, and I settle down looking forward to a movie and there's a big crack in the disk. I register this on the Netflix website and pop the disk in the mail. It goes out Friday, they get it Saturday but I don't get the replacement until Monday, Tuesday, if it was a holiday. Used to be if I had a damaged disk, I noted it on the website and they'd send one out immediately and I'd have it the next day. I'm paying $4 more a month for about half what I had before. Are they cracking the disks deliberately to force me into streaming? Forget it. If Netflix cannot handle stuff at the lower level, I'm not upgrading.

I have been a customer since Dec 2004. I mailed 2 dvd's back on Friday and realized today I hadn't received any new dvd's. Went to their website and seen that my account was put on hold, no notification from them or anything. I called and ended up having to talk to a supervisor who informed me that my account was put on hold October 21 because they were investigating that out of last 3 months I reported not receiving 2 of the dvd's they said they mailed BUT THEY WENT AHEAD & CHARGED MY CREDIT CARD ON OCTOBER 22 FOR OCTOBER 22-NOVEMBER 22. I asked him why am I being punished for the US Mail he said I wasn't then why am I being charged for a service I am not receiving and he replied I'm not. I then said then why did you charge my credit card? Couldn't get straight answer out of them. I canceled my membership and told him they need to credit my card back. We will see what happens. Ever since they changed their pricing, etc they have gone down hill. You would think now that we are paying more we would have better service. GOOD RIDDANCE!! FURIOUS EX-CUSTOMER

Netflix stock plunges on brutal 3Q, somber outlook. Remember that if you mess with the customer, you will pay the price (stock).

Network has sent me 2 broken discs and 1 that didn't play. I called and asked for 1/2 month credit ($4.00) and after 2 supervisors, they wouldn't budge above $3.00. I canceled my membership and strongly advise others not to join this poorly run company. The customer service department is the worst.

I have been with netflix for about 1 year, 3 times my bill was wrong. The last time I paid for 2 months in 1, when I called netflix they blame the credit card co. saying netflix only collected once so call them. I did the credit card said they paid twice,I called netflix lady said call credit card, their fault and since I called them to complain netflix placed account on hold. Lady on phone had no interest in helping just blaming others. Kept being told o call credit card,why? then she said if you do not like she will hang up. Go ahead cancel account.It is cancelled please do not send auto thank you which you do not mean. Your company very hard to deal with, and just charge without knowing what you doing going to another service.

Netflix billed my account a week before the billing date therefore causing an overdraft fee on bank. First phone call to netflix i was told yes it was an error on their part and the money would be credited back to my bank. Credit was never received and when i called netflix back i was told they had no idea why I was told that and I would eventually get my money back but they had no idea when. I explained to the lady "Ashley" that in order for the bank to reverse my overdraft fee i needed the credit back asap. She then proceeded to tell me she was done with the conversation and there was nothing i could do about it.