Netflix Corporate Office & Headquarters

I am a Netflix charter member. Streaming was not added until 2007. Yesterday, Netflix announced a major change to their membership plan. Customers will be charged $7.99 for a streaming only service OR $7.99 for unlimited DVDs (one DVD at a time) OR $15.98 to continue both services. Most of the movies that Netflix streams are OLD and available for FREE viewing on the internet, Crackle, Flixster, YouTube, and so forth. I might also add that if you are a Comcast customer, you can stream the same movies being shown on Netflix as part of your bundled package. In fact, Amazon announced yesterday that it will be introducing a free movie streaming to those customers who purchase their tablet. For those who already have an Android based tablet, Amazon will be charging $5.00 per month for their streaming service. I refuse to pay MORE for a streaming only service that features old movies. I refuse to pay Netflix $15.98 to keep both services because I only pay $10.59 ($9.99 + .60 <for tax>) right now to receive those services. NETFLIX IS PRICE GOUGING. If Netflix wants to move toward a completely streamed service, than it should be offereing its members the same qaulity movies available on HBO, STARZ, and so forth. Consumer beware!

Tried to sign up wouldn't take my membership because I have a prepaid debt card. when I phoned them they were rude snotty and arrogant. This is discrimination and i will be filing papers to that effect tomorrow.

So now Netflix tries to rape us with a 50% rate increase for the privileged of having a "choice" of DVDs by mail and/or streaming. Streaming is still FREE with Blockbuster. What a crock of $hit!!! Think I'll be changing back soon.

I cannot wait to cancel my netflix! I have had the same problems in the past with Netflix shipping. They have not logged in a returned dvd--even though it was sent back in the same envelope as another, sent me scratched dvd's and shut off my netflix service for their error! Even when I did get it resolved, I still had to wait over an hour for it to reactivate. As if the constant interruptions in service arent bad enough, their customer service reps take the cake. I have never had a company with reps that are so rude and indifferent. Even trying to make a complaint is impossible because of refusal to let me speak to a supervisor and no corporate email to contact. I tried the corp phone number and all you get is a machine, which of course if it is cusotmer service related has another rep return your call. Netflix doesnt want to hear about their customer satisfaction?? Heres my review...other companies are popping up providing the same service and I am more than happy to take my business there. Maybe losing customers will make the corporate office give a damn about their customer service---which by the way, is the bottom line.

I HAVE BEEN USING NETFLIX SINCE NOV 07. DESPITE SOME PROBLEMS WITH DVDS, I HAVE FOUND PROBLEMS WITH CUSTOMER SERVICE NOT FOLLOWING THRU WITH WHAT THEY SAY AND AGENTS TREATING ME LIKE A IDIOT. I HAVE TRIED BLOCKBUSTER TO SEE HOW THEY COMPARED AND THEY DONT. BLOCKBUSTER IS SLOWER WHEN SENDING OUT DVDS AND MOST TIMES THE TRAVEL TO AND FROM ARE LONGER. IT SAYS IN THEIR POLICIES THAT DVDS WILL SHIP 24-48 HRS AFTER RECEIVING DVDS BACK AND I WOULD HAVE TO WAIT FOR A 2 DAY TRAVEL. NETFLIX NEEDS BETTER CUSTOMER SERVICE.

Your company has been selling our award winning motion picture Chekhov & Maria for sometime. It is currently airing on Super Channel Canada and coming up on Russian TV and other European networks. PBS TV have agreed to air the feature film but we require a corporate sponsor. Please get in touch with our company if you have any interest in sponsoring the broadcasts over a two year period for a nominal fee. John Stark. 818 222 6031 www.JohnStarkProductions.com

I'm having the same issue. Defective disc and they refuse to acknowledge the importance of my time. I got so upset with the supervisor on the phone that I cancelled my account then and there. I refuse to put money in this person's paycheck. Netflix is going down hill and this is the last straw. AVOID NETFLIX AND IF YOU'VE MADE THE MISTAKE OF SIGNING UP.... CANCEL BEFORE YOU REGRET IT.

Please get a new picture for the webpage. I am sick of looking at that couple. How about representing the people who rent your movies the most?

Spoke last night with a fine example of poor customer service. When I asked to speak with a supervisor, I was put on hold and outlasted the agent whom I believed just wanted me to hang up. She returned to say that no supervisor was available but one would call me back in one hour. Obviously, that never happened. I'll be canceling my membership today.

To the cio of Netflix I am sure by now u have learned what is so clear in a 5 min review of your new interface that it is awful. 1. You clearly overlooked all data on the subject of user interface. 2. Always provide the user with options to manipulate the data do not remove them. 3. You have a huge list of movies and no sort options anymore. How did that one get by u. 4. A scroll bar of films that the user has no controll of has been tested and proven to fail and u added it to your interface. Who did u pay to make that call they clearly have no idea what they are doing. 5. The reviews are still there but u have to click the title which is no longer clear. The reviews are critical to the viewers choice. 6. Apple has done all the research for u and u ignored it . Why is a company providing movies trying to create an interface without using data already known and tested. Netflix u are 100 years behind on user interface but u have a good product . Let people who know what they are doing help you. I am cirten I could have saved u a lot of time money and useless tests that I am sure were performed with users to provide poor misleading data. If u want my help I will fix the mess and help u improve you interface. email me at yourmatt33@gmail.com

I called Netflix today and gave them some feedback about the new site. 1.) There are not titles and the titles on the cover art is always in different fonts, locations and occasionally not on the cover. 2.) The scrolling is jerky and there is no way to slow it down or speed it up. 3.) Star ratings are only visible with mouse over cover art. 4.) It is now harder to add an item to my queue to watch later or on a different device. 5.) Sortable search is missing, there is no way to organize titles by ratings, year released or alphabetically. 6.) The changes were made without any instructions on how to use the new lay.out. The help feature still features the old layout for instructions. No notice was given to customers that the feature were changing. 7.) For an internet company, Neflix does not have an online feature for leaving feedback. 8.) The blog is full at 5000 comments with people putting additional comments on the MTV announcement blog. 9.) There has been no public statement from Netflix acknowledging the customer unrest. 10.) My previously viewed titles are no longer present. I like watching tv and it was easy to pick back up on the next episode by the previously viewed titles 11.) When I place my account on hold or choose to cancel Netflix does not ask me for a reason to improve there customer service. i.e. I am going on vacation, I am unhappy with selection, I am unhappy with features, I will not have time for viewing. etc... Instead there is no option to gain insight from their customers unless they choose to call a 18-- number which is not required when you have a web presence with the ability to collect the data. 12.) At the end of my phone call I am asked to take a survey of 1 question. Are you satisfied with Netflix? Press 3 for yes and Press 4 for no. This does not give any useful information. It does not collect why I am dissatisfied or what features I do like. So to sum things up, if after my account has been on hold the maximum and the website is not given the functionality back that the old site has I will be cancelling my service and trying Hulu Plus.

Reading these reviews, I can't recognize the company that I've dealt with for the past five years. I became a Netflix member in 2006, and I've NEVER had a bad customer service experience with them. Perhaps the other posters here have unrealistically high expectations, but I've been amazed at how friendly, courteous, and accommodating the CS staff at Netflix are. Besides taking care of my concerns quickly (and OFTEN offering freebies or reducing/eliminating that month's fee in exchange for my problem), the phone staff are all movie fans, and I've some great conversations with them about films, what I like, and what I ought to watch next. (Netflix apparently has a very broad policy about phone time with customers, as I've had convos that lasted 20 minutes or more, chatting with the CS person on the line about movies.) Netflix has been a godsend for me, though I'm sad that the company seems to be focused on eventually phasing out DVD's. I can't afford the really high bandwidth necessary to get the streaming comparable to DVD quality, so if they ever close out the discs, it'll be bye-bye for my membership. (*sigh*) P.S. All the complaints about the bad condition of the discs? Please turn those complaints around - the vast majority of the damage comes not from the company or the mail. It comes from the MEMBERS, who treat the discs abominably. Having worked at a video store myself, I know quite well how cavalier people are with things that are not theirs.

June 9th 2011 After speaking with a Netflix Customer Service Agent-Supervisor, I am not surprised at the number of disatisfied cutomers. However, I do not blame the agents and supervisors; this issue is a lack of good management. Consumers can not simply separate lower provision from corporate; as if the corporate entity is not to blame. Customer service on any level is a corporate matter! Netflix Corporate leaders, stand up!!! Do your job and restructure your technology and policy to please your customers. Empathy is a good action for any organization to adapt and meet the needs of its customers. Netflix has great potential; don't get caught of in the loop and miss the boat.

hello i started using netflix about two months ago (april 2011). have the basic $8.99 one movie plan and things started out pretty good. would watch a movie/tv-show, put it in the mail and get another movie about 3-4 days later. well after about a month of being a customer, the returns began dropping from 3-4 days to 4-6 days. have rented probally about nine movies from them and about 2 of those nine did not work. to make matters worse they have recently just shipped me a damaged dvd for the same title i was requesting two times in a row! think i might be trying out blockbuster pretty soon this is ridiculous....

It finally dawned on me that Netflix makes the same money whether they ship damaged discs or good discs. Sure, you can return a damaged disc and get a replacement shipped immediately, but meanwhile you've paid for that time because that's how their business model works. "Despite our best efforts ..." is BS. They have no incentive to inspect discs before shipping them, and it is clear to me that they don't. I've received several now that the most casual inspection shows to be damaged. So I was thinking about complaining - but you can't do that in any way using their web site: no place to enter complaints, no way to find a postal address for corporate offices. I thought about calling the customer service number listed, but I can see from the dozens of notes above that it would be a waste of my time. It is true, as many above have said, that companies can die from competitive pressure due to bad customer service. I would hate to see that happen to Netflix - the concept is (or was) a great one. But bad service, and a shifting focus to streaming video could do it. Streaming doesn't work in an airplane at 30,000 feet, nor in remote locations where there is no broadband. Sad, very sad.

I am sad to say that lately your quality control is lacking in performance. I had a movie which was broken, I sent it back and I got a replacement immediately. Same broken movie. This time I spoke to a representative who advised me to hold onto the movie until he sends a new replacement for it. Today I get this: Doctor Who: The Pirate Planet got held up Dear Marion, We had to move Doctor Who: The Pirate Planet back into your Queue from the "At Home" section. It's not available for shipment yet, but you can be sure we'll get it to you as soon as possible. Thanks for your patience. –The Netflix Team Yeah, they are waiting for me to send the broken one back. Uh -unh Not til the new one arrives and I had better not be charged.

I have been a customer of Netflicks for the past 5 years. the service I receive in Naples Florida 34113 is extremely poor. Once the snowbirds leave florida, I wait forever to receive a movie from my Que. when I call to complain the serice I receive is poor, no one can help, they yes to death. Its actually cheaper for me to rent movies from my apple tv or comcast than wait for a movie to be sent to me in florida vito

Netfix has been charging my credit card twice every month for the past 13 months. When I called they told me that they could only give me my money back for the last month. I've since cancelled the account and have contacted the head office to see if I can get some of my money back.

I have been a netflix customer for 6 months now. Well for the month of April i was not able to provide funds for my account so they put my account on hold. Well on May 13th i was able to provide funds and get my account back to active. Then one week later they put my account on hold again. So i contacted customer service and they told me even though i just made a payment a week ago that if i want to watch movies i would have to make another payment. They pretty much are telling me that im still getting charge for a time that they had my account on hold and i wasnt not allowed towatch movies. I believe this is called double billing and wrong. The customer service agent was very rude and arguementative and told me that he didnt care who i made a complaint to he wasnt going to do anything. No where on their page does it say you would still get billed even if they put a hold on your account. And not able to watch movies. I ask to speak to a Supervisor or Manager and he refused. I am so irate that a big company like this would treat their customers so wrongly. Now i am out of the money that i paid and out of movies i could be watching. I dont feel that i should have to pay for a month that i was not able to access to watch movies.

First time I have had a problem but am very suspect of the non-service abilities of the pre-fab reporting of problems the web sit offers. Have not tried calling as my experience with most all so called service calls is not only a waste of time but money. Anyway, my recent experience: Returned a movie on 5/15/2011, usually get an email saying they received it the next day, this time nothing. Three days passed, still nothing. went online to report it; found I could not report it until 5/19/2011, the movie was shipped to me on 5/12/2011. So reporting a movie problem was locked out for a week. Surprisingly (oddly), the day the reporting was allowed on by the website, today 5/19/2011, I received the email saying they had received the CD and were shipping out the next in my Que. I usually can get two a week, this past week I will not get any because of this "screw up" (Could be postal but strange how the reporting a problem date and arrival date are the same.) This is the first time this has happened, I hope it is the last. Movie selection is also getting much worse but this also could be due to the really bad movies being produced these days, not really much worth watching available. Wonder what Netflex plans to do when the USPS goes out of business if the bankrupt US stops subsidizing them with borrowed or printed out of the air money.