Netflix Corporate Office & Headquarters

IT IS ALREADY 7/3/12 IN MOST OF THE WORLD AND PLL SEASON 2 IS NOT UP YET!!!!!! I UNDERSTAND THAT YOU ARE ON THE WEST COAST BUT COME ONE BE CONSIDERATE GET IT UP PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I just cancelled my Net Flix service after some 6 years as they are not only holding back DVDs and lying about it, but they also have too many customers for the amount of DVDs they have. I cannot get new arrivals even after having them at the top of the list. I went ahead and bought True Blood and Treme on Ebay since NF wouldn't send it to me. So, I think someone ought to sue their pants off again as I know damned well they are holding DVDs. Two minutes after I cancelled, my DVD was mysteriously recovered and sent. Really? Sayonara NetFlix, you are more trouble then you are worth and I sure hope this catches up with you, shameful way to run a business!

WOW.........Really!!!!!! I cant believe the Customer Service, Rude laughing like my problem was a joke. When I signed up for this service you have to give a creditcard or bank info with email in which I did. Later I try to access this service and the site says Im not a member and I need to sign up I cannot access movies so I signed up again using a different form of payment and email address. My services worked after that with the old email address so I though everything was ok at that point. Little did I know I was being charged for two accounts for almost a year!!! My payment was coming out of my bank account automatically monthly. Then I go to pay one of my creditcard bills which the statement was updated where when a purchase is made you can see it right away this is how I realized I was being charged on my creditcard too. I called the CC company in which they are investigating it and they told me to call Netflix also. I called CUSTOMER SERVICE yeah right Customer Service that's a joke. I explain to the rep. ANTHONY what had happened and there was some kind of glitch in their system yet he was unwilling to refund me 74.71 and told me he would refund me 8.55 laughing as he was telling me this! I asked to speak with a Manager which I was connected to THOMAS from Michigan. He was just as rude and uncaring then Anthony. Told me he could not refund me my money even though I didnt use that acct and it was my fault for signing up. What kind of company is this.....? I think everyone should watch their billing and I also think we should all come together again and not tolerate this treatment and just stop using this service because if they dont care about us they have NO ONE/////// PEEEE D in NE

Chairman of the Board Netflix Los Gatos, Ca Dear Chairman: As the grandfather of two wonderful children born with Albinism ,I take GREAT EXCEPTION to the horrible film being featured by Netflix. The crime being broadcast as the Albino Farm, is the poorest excuse imaginable to the wonderful people in this country who have been born with a pigment diffencency. Tomorrow I will advise the North American chapter of the National Organization Albinism (NOAH) of this terrible injustice, and will address this issue with the states and cities our children are graduating from including elementary, secondary,undergraduate and post graduate institutions. I expected better from Netflix and will alert ALL advertising agencies and their clients of our DEMAND that this horrible example be removed from North American viewing. Very truly yours Norman F. Diegnan Tewksbury NJ 908-832-7951 P.S. In all fairness, please allow us the opportunity to send photographs of our grandchildren born with albinism which can replace the slot provided to the perverted film.

My main problem with this company is grammar based. Their summaries for the movies/shows are just riddled with problems. Some things are spelled wrong, sometimes there will be extra words...for no reason, and some of them will just be wrong. I don't have any of these written down, but I'm officially starting a list. And I'm going to repost it. Get a spell-check! Or at least a reviewer that actually watched the darn movie. This is getting ridiculous.

Our brothers & sisters are overseas getting their arms and legs blown off and no way to download movies thru Netflex. They are paying for Netflex service they cant get. I have been told by a member of the Military that he/she has no way to cancel their sirvice from Afganistan. Whats up with that? I have picture evedence that this is happening. If you would like to see the message given regarding the unavalibility of Netflex to our "Real Life Heros," our "Troops," send me a request to: iknowican1207@gmail.com

cancelled on line after 1 month trial because i was not happy with their selection; nothing my family was interested in. discovered that my online cancellation did not work and they were double billing on two c.c. for one year. they refused to refund but for one month. disputed and blocked any further charges with both c.c. companies. netflix does not give information to the consumer that is needed to provide accurate facts regarding their customer service. they are rude and do not know what they are doing. this company should be shut down for its shady practices and THEFT of consumer monies. i will report to BBB and Consumer Affairs. NETFLIX OWES ME $191.00. i know i can can kiss it goodbye!

i changed my address and since then i have had nothing but problems w/this company. Today i did not receive a DVD i called and the First guy hung up on me, his name is Brady, very rude and could not understand what i was trying to say, b4 i went away it took the day I mailed it to 2 days later to receive it, and the way i worked it out, i was getting 2 DVD's a wk. NOW i am lucky if i get one Since I moved one DVD was lost, this was straightened out a while ago, well today the excuse was they never received it, after it said Lost on my Quene , then he hangs up on me, I called back and talk to Shawn, he finally gets me a supervisor, Jessica who is nasty as can be, so this week i got 1 DVD and she was still talking about the Lost one, and sending it to me, if you can believe this. No wonder i have read numerous times in the Business sections of 2 different states that Netflik is having problems, i wanted to tell all 3 of them to you know what. oh, Jessica the Supervisor says to write to california, headquarters, that is the only way I can connect w/them, if you can believe this, so good luck to everyone out there who has problems and try to resolve it !!!!!!

Most of the streaming movies/shows are second-rate, not much quality. By the way, you advertise on TV as charging $8.00 per month; in fact, it is $8.65 per month (much closer to $9.00) ---- kind of a dishonest, don't you think?

Netflix had a sign-up offer of 2500 Delta Skymiles for signing up with Netflix. Well, I have signed up but now they are only giving me 1500 miles. I read and reread the fine print before signing but a Netflix employee states that "in the fine print, the [unmentioned] 'affiliates' are only offering 1500 Delta skymiles and that is all I will give you". Despite attaching the original offer to my email, the employee refuses to credit my account with appropriate skymiles. Shame on Netflix for this bait and switch program.

5bXuIi Say, you got a nice blog.Much thanks again. Fantastic.

It is obvious why Netflix makes it impossible to provide feedback -they have no interest in their customer. The selection of movies has gotten so bad. I am very close to cancelling and going with another video streaming service. I already use Amazon 3 x more frequently than Netflix. They better get their act together or they will be as relevant as AOL.

Dear President of Netflix, Hello. I have been partaking of the wonders of Netflix for quite some time now and I have so far been rather pleased with it. Until I realized that you do not have Scott Pilgrim vs the World. This is one of my favorite movies so you can imagine my distress at finding out that I could not in fact enjoy my movie on the Netflix. I am very disappointed in you, Netflix. Scott Pilgrim is a very good movie and I would like to see it without having to rent it. Because then I have to leave my house and rent it. And this is not fun. So please, Mr President of Netflix, add Scott Pilgrim because it is an amazing movie. Please and thank you. Good day to you, sir. -Just a teenage girl who would like to watch Scott Pilgrim on the Netflix. Thank you for your consideration.

They billed my account to my debit card for over 3 years, the card is not expired and they cancelled my membership, in order to restart I have to pay a higher rate than I had. At least have the common courtesy to say you want to charge me more and I can opt in or out. Handling it like this is truly why Netflix should disappear from new age of movie rental business. First they pulled their stunt so I downgraded my service to the most basic and now they get no money from me, nice move genious CEO of the new age information cloud based services. I work in telecom/data cyber center BS, it is a scam and now you have one failure point for all customers out of these supersized data centers/hosting centers, they like to call cloud services, blah blah blah. Internet used to be cool until advertising/marketing ruined it.

These people are as bad as Google Inc. when it comes to privacy and holding hostage one's personal information. I recently contacted Netflix to ask them to remove my information from their database. This was in response to a cancellation of a trial membership wherein they stated they would keep my information on file for two years etc. I e-mailed them formerly requesting and Opt-Out, and that I did not want my information retained as I have no intention of ever becoming a customer. They replied and basically said No. They said that IF I reply to them about this that they will remove my PAYMENT information but that is all. My name, mailing address and e-mail will be retained for roper operation of their marketing systems. I am reviewing the Corporate Policy regarding holding private information. However, Opt-Out by definition means that the requester DOES NOT WANT TO BE MARKETED TO. I am not a lawyer yet I believe there are now laws in place that supersede any Private Companies policy specifically when it comes to a formal request to be removed from such databases. Laws on private company collection and retaining of personal information are vague and scattered and difficult to find, so many companies do not even consider this area as its not ever been challenged... yet.

I called Netflix today to tell them that they have sent me the same broken DVD for the 6th time. The last two times I asked them not to send it to me and they did anyways. I called to get this taken care of time and time again with no luck. They would promise that it would be taken care of the next time but it kept coming in again and again. I ended up getting mad enough that I told netflix could pay for my dvd part this month. Witch I dont think it was to much to ask for the mess ups I've had the last 3 months. I've had scrached dvd's and broken dvd's sent to me time after time and then they would send me volumes in all kinds of messed up orders. Well back at hand I talked to a lady today witch was acting kind of rude so I asked to speak to the supervisor. He told me we dont do those kinds of things and said sorry for the mess up but he never did anything to make it right. I must of talked to 10 people over the 3 months at netflix and all they wanted to do is give me a dvd in the messed up ones place. The supervisor told me because I had so many complement dvds witch they gave me every time I talked to them about something going wrong. If the problem was fixed the first time I would of received those dvd's in the mail instead of getting the same messed up dvd SIX TIMES. He then told me the same thing that all the other operators at netflix told me before. That they would look into this and thanks for calling in and telling them about it but this time they wouldnt send me a dvd to cover up the mess up. He then tried to joke a little bit with me so they could get a good reveiw at the end of the call but by then I was pretty upset so I gave them a 4 witch means I wasnt happy with the way the call was handled. I just feel like they dropped the ball on this one. I felt they could of handled time and time again but just made promises to get a good review at the end of the call. To get a dvd 6 times in a row and nothing being done about it makes them look really bad.

I have been a member of netflix for almost 4 years. I have seen their service go from excellent to horrible. I was recently double billed for my monthly charges. I called and asked why this happened; I was informed that because this was a new card, they had to run two charges to make sure that the payment would go through. First off, I have used the same card for sometime and it is not a new card. Second, if the first charge for 7.99 went through what is the point of making a second charge? This is stupid, kind of like the gas station making two charges to make sure that you can pay for your gas. I feel that netflix is doing this for as many interest free loans that they can get. The selection of movies and shows have greatly diminished and I do not see a better selection anytime soon. Customer service was rude, substandard and convinced me that I will be canceling my membership at the end of my monthly service. I will not be returning to netflix, ever. I have looked in to hulu plus and for the same fee of 7.99 a month you get a far greater selection. I was loyal at first, hanging in there hoping that netflix would return to it's former glory. I now see why this company is dying so quickly.

What a good company you have been. We chose streaming due to your raise in rates and have stayed loyal. We had both before and got better movies that way. But your movie and TV series selections on streaming is getting older with less and less entertainment value. I see 70% to 80 % being third class, poorly acted, uninteresting nonsense. You rate higher than ratings should be. We will stay with you a little longer but wonder whY we have to spend a half an hour just to find a decent movie if we find one at all. We then watch something that never makes it to the big screen. Every once in awhile we get lucky. By the way I like Rush, so keep on advertising with him. I hate the folks who believe they can destroy the two party system because the other side offends them. Please listen you have a great concept that is getting harder and harder to like.

SO FAR, DIDN'T GET MY FREE MONTH FOR THE 7.99 DEAL & HAVE BEEN DOUBLE CHARGED & PLAN TO GET SOME ANSWERS ON THIS. MY SON ALWAYS HAD NETFLIX & NEVER A PROBLEM, BUT SEEMS THEY ARE RIPPING PEOPLE OFF & I HOPE THEY PLAN TO EITHER RETURN MY MONEY OR HAVE A LAWSUIT. SO FAR, THAT IS MY OPINION ON MY DEAL & VERY DISAPPOINTED IN THE WAY THEY ARE TREATING SOME OF MY FRIENDS AS WELL. I HOPE THEY ARE THE GOOD COMPANY I REMEMBER THEM BEING & MAKE IT RIGHT.

GANGSTER CORPORATE CULTURE: As a "consumer" advocate I've had to contact MANY companies over the last 20 years but have rarely run into the same "type" of customer service representative such as I've found at Netflix. The last FOUR reps were similar in their style which was "curt" "rude" "our way or the highway" attitude...I found that alarming. Almost any legitimate company will listen to a customer's complaint and do what they can to resolve the problem. In this case, we called on behalf of a disabled gentleman whose netflix billing started on the 29th of each month. Because of a medical problem he needed to change (lower) his netflix billing IMMEDIATELY. I was SHOCKED to find that Netflix cared NOTHING of his situation and all FOUR separate representatives stated that the POLICY is to pay ahead and you do NOT get any refunds and REFUSED to work with us. I asked for the supervisor on two occassion and was disconnected on both counts. I recognize that Netflix has a policy and I understand requiring a customer to pay ahead. What I cannot grasp is how this corporation REFUSED to REFUND the customer if the customer wants to cancel. For instance, if you pay your car insurance in ADVANCE, and cancel 2 months ahead of time, you get a FULL REFUND for the period you did not WANT their insurance. The same holds for EVERY bill I've encountered including internet, magazines, etc. In fact, we canceled a magazine for this gentleman and the magazine firm CANCELLED EFFECTIVE THAT DAY and refunded the remaining of his money EVEN THOUGH they had just sent out that month's magazine. NOW THAT IS CUSTOMER SERVICE. Netflix, on the other hand said - well his billing date was yesterday (January 30) and because you called one day later you can't get a refund NOR can you change your plan until NEXT MONTH. That's a GANGSTER corporate culture in my opinion. We've filed a complaint with the Consumer Affairs Department in CA where Netflix corporate offices operate (1-800-952-5210) and hope you will do the same. At this time we're not certain if they can resolve this (considering that according to Netflix the customer SIGNED their terms) however, the point of the complaint is to let the state recognize how Netflix is operating in their state. With enough complaints the state often has the ability to HELP change the policy. We've also filed a credit card "dispute" with his credit card, in the hopes that they can HELP this gentleman receive a credit/refund. If you experience a similar problem PLEASE take the time to do the same. There are MANY, MANY fine corporations out there....Netflix is NOT however, one of them.