Netflix Corporate Office & Headquarters

Customer service is not only poor it is misleading. Paid for subscription in full for a year with a American Express gift card ($95.88), they debited the credit card then I had an email notice that I had to provide a credit card attached to a bank account and had my service put on hold. So I have neither the service nor the refund on my card. Netflix will not refund. American Express says contact Netflix, Netflix says American Express must dispute the charge. Meanwhile the customer is screwed by both.

Netflix - I HATE YOUR POPUPS!!! EVEN WITH POPUP BLOCKERS, THEY POP UP AND FREEZE THE COMPUTER!!! I ABSOLUTE H A T E IT!!! JUST FOR THAT, I WON'T EVER USE YOUR SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This company is crazy and I will be contacting CEO REED HASTINGS. YOU TOOK MONEY OUT OF MY ACCOUNT WHEN IN FACT THE ACCOUNT WAS CLOSED. YOU WILL NOT REFUND MY MONEY AND SO I WILL BE CALLING BBB, ATTORNEY GENERAL, AND MY LAWYER. WARNING IF YOU DONT WANT TO HAVE TO GO THREW THIS HEADACHE DON'T DEAL WITH THIS COMPANY. BUY YOUR MOVIES OR GO TO YOUR LOCAL MOVIE RENTAL PLACE, THEY ARE THE BEST NOT NETFLIX.

Please consider changing the picture on your web page.

Dear Mr. Hastings: I have been a loyal customer for 6 years and have enjoyed Netflix convenience. However after many broken, cracked and scratched discs I have canceled my subscription to Netflix. I read the article Kevin Spacey wrote in Time Magazine. You seem like a nice guy who wants to please his customers, it is ashamed that your customer service dept. doesn't feel the same way. I found the the first person I told about the problem, to be condescending and rude. He blamed me for "not complaining more"....are you kidding me! The second person told me the fist person was right and that there was nothing he could do. I wasn't looking for money back or anything, all I want is to have good discs sent when I order. I can't tell you how many nights my husband and I settled in for a nice night at the "movies", just to be disappointed. So yes indeed, I am going to miss having my movies at hand, but at least I won't be upset one more time. I do think you should look into your customer service dept. and offer better service to your loyal customers. Lois Concra

I'm sure you guys think you're cool because your pop up ads defeat regular pop up blockers, but all it really does is make us hate you for your arrogance. So glad we stopped using you clowns!

I had an account with Netfix that I was paying for, apparently another account was entered in a different name and they used my c.c. Not knowing I was paying for someone Else's account (because I had an account). When I went to use my netflix I found out my account had been canceled since Sept of 2010, when I spoke to the rep. he advised me this false account had been active since May of 2010. He filed a fraud complaint and the next morning I received an e-mail stating that I would only be reimbursed for 3 months. Netflix has the information of who has created the fraud but is unwilling to follow thru to pay me back the money that was taken out of my account to pay for someone Else's netflix account. When I tried to talk to a corp employee I was told that I could write a letter and complain! Yeah ok a letter to get lost in all the other letter that Netflix receives. How do I know that Netflix didn't create this account to continue to receive monies from me. I am a single mother and cannot afford to pay for someone Else's account. I spoke with Andrew empl. # 89073 and he advised me again that there is nothing Netflix will do.

Service ok, dvds a little scratched, worked ok.Problem I have is they can't seem to get the zip code right on the address and it kicks back the debit card.Oh well, tough s..t for you Netflix.Tried to fix it 3 times.Just kept getting this wet behind the ears twenty something twitter that will accept $8.75 an hour for a wage.Ever wonder why you get poor Customer Service? It's because someone over 40 knows how to handle aholes and will give the customer the service they need.You killem with kindness instead of talking over the client.Netflix..your going down in less than 2 years...guranteed.

I had been a member of Netflix for a long time when it became necessary for me to place my account on "hold"...meaning that no movies would be sent to me until I reactivated. This past January the credit card I used to pay for my movies was changed as a preventive measure because of possible tampering. So my old number was canceled and a new one issued. In the meantime there was a death in the family and my first thought was not that I need to update my credit card information on an account that is on "hold" so I didn't. A few weeks ago I received an email from Netflix informing me that my credit card info was incorrect and I needed to update it. I wrote back that my account was on "hold" and if/when I reactivated my account, THEN I would update my credit card info and not before. I received two more similar notices and I replied the same way. The last time was on March 29, 2011. This morning in my email I find one from Netflix saying that my account is about to be canceled...again, because my credit card info cannot be verified...again on an account that is not currently active. So I beat them to it. I canceled my account. I have printed out all correspondence and I'm going to send it, along with a letter, to the corporate office. I had never had a problem with Netflix before, and probably should give them more than one star, but this last incident with wanting my credit card information when it was not necessary really left me with a bad impression of their customer service.

Seems to be a lot of unhappy customers here; for those of you who claim to not like the service, why are you giving them 5 stars? Doesn't make sense...

I haven't had too many problems with Netfix but I must say I am disapointed at the very few newer releases they provide on streaming. Just about everything is 1990's and older, I guess I need to rethink the whole streaming movies. I didn't realize the choices were so limited and your stuck with a bunch of oldies, movies you have seen and don't care to watch again.

Really like Netflix's concept. Since I am home bound most of the time due to medical issues, having movies delivered to my home is fabulous! And the turnaround time is lickey-split! Yay, Netflix! I've been a customer for many years and have only had an issue with a DVD 3-4 times; no big deal at all considering how many hundreds of DVD's I've received from Netflix. Whenever I've contacted customer care, my issue has been resolved in a heart beat and the representatives are ultra friendly. The only issue I feel needs improvement is the quality of some of the "watch instantly" movies. Yet, no stars lost due to that issue.

I don't wan't to rate Netflex poorly, I enjoy the service but when I wanted to make a suggestion or a complaint the only way to do that was by creating a blog. I don't understand blogs and I don't know why I can't just send an e-mail and hope for a response. They should have a suggestion box or complaint box. Instead you are forced to call them. I did that eventually but just to follow this thing thru. I talked to a very pleasant person, my complaint is that more then not there isn't a trailer to view part of the movie or film. The person I talked to acted like she never heard of such a complaint but what a great idea. Then she explained that some things are not available or the cost is too great. She was very pleasant but it was like the saying goes "dont' piss in the wind and call it rain". I think Netflex purposely avoids the oppurtunity for its users to feed back. In this day with everything digital and being able to talk to someone in real time on the phone being a 7 minute wait you would think I would be greatful for that kind of service but it doesn't feel like that at all. It feels like if you have a complaint no one else knows about it and no one else can see that someone else thinks the same way you do that there should be trailers for all the movies. Every movie has trailers. The way I see it the movie makers would wan't to make that available to all viewers in order to convince them they wanted to see that movie, I don't believe it is an extra cost to Netflex. If I made a movie I would provide a trailer to then free. What ever the truth is I found that Netflex has a sneaky way of keeping you from complaining or making suggestions. Try for your self. There isn't a way of documenting a contact with them, unless I guess its with a blog. I'm in my 50's and I have no desire to make a blog about my very boring life just to complain about Netflex. Tim

Although Netflix has an impressive library of titles, their service is woefully inadequate. One quarter (25%) of my DVDs arrived damaged. Imagine, 25% of the time, to be sitting down with friends or family, watching a great movie, and then the DVD crashes at an important moment. Not only does that ruin the viewing experience, but it results in wasted time. If you're a busy person who values time, AVOID NETFLIX. The aggravation is not worth it. Furthermore, their customer service offers only paltry concessions, such as "we'll rush a replacement DVD out to you." Who wants that? The viewing experience has already been ruined, and one's precious time has been spent. And, there's a 25% chance the "replacement DVD" will be bad, too. Do you want to waste another two hours, only to have the DVD again crash at the climax? Netflix is a great idea, but poorly executed. I'd suggest that you consider other options until Netflix can perform like a company from a first-world nation. I sometimes think that a Soviet version of Netflix might actually perform better than America's current model--which is a shame and disgrace to the United States and to the Netflix executives.

We tried your service for a month or so and we understand that we would not see just released movies but it is ridiculous that the "POSTMAN" 1997 released over 14 years ago in not part of your web service. We thought that you might be behind a month or so but 14 yrs. I notice that it can be mailed out. Why would I when it was on Local channel last night!!! We are not sure about your service!! We are going to take a look at Amazon see if they are any better! Even your Customer service is not very accessible. The generic web site does not allow you to ask a question nor E:mail a question. You must call to tell anyone about a problem. I travel a lot and E:Mail is the best solution for me.

Called Netflix for clarification on what a "note" next to a dvd title meant. The phone rep took over 8 minutes to figure it out. When I asked for a supervisor, had to wait 22 minutes, and he never apologized for the rep's lack of training, or wasting my time. When I told him I would now consider canceling my service, he did not offer any incentives to keep me as a customer. NOTHING. This is NOT Fed-Ex. Giving up on Netflix. I have better uses for my time.

NetFlix rocks! We dumped our cable a couple of years ago, and haven't looked back. We have used NetFlix for five years, and although we occasionally get a damaged disk, we report it and receive a new one in the next day or two. If people don't report damaged disks, they stay in the system and go on to the next person. NetFlix can't magically know a disk is bad! I have contacted Customer Service once or twice for various things, but had no problems with them. I am very happy about the increased streaming selections, and hope they keep adding! We always have something to watch. Happy customer!

day after i signed up for my free 30 day trial.............they billed my account for the first thirty days and charged my credit card for three months. I called them angryily over it , demanding the charges be taken off and my credit card credited...............WHAM-BAM.........NETFLIX WOULDNT WORK ALL OF A SUDDEN..HAD TO CALL IN TWICE TO GET IT "RESTARTED".............HELLO CORPORATE PUBLIC RELATIONS....HERE I COME!!!!!!!!!!!!

Netflix are thieves. Recently I applied for a 30 day free trial. It asked for my credot card info. It said there would be no charge if canceled in 30 day trial period. I had the service 10 days. After I canceled I found netflix had CHARGED my credit card. When I called they denied charging my credit card. Then they told me it was charged to paypal account. While arguing with "megan", she found they had charged my paypal account through s different account I had previously. I checked paypal and nothing was charged. After arguing with "megan" she finally tells me it was charged to my credit card and she was issuing a refund. This refund will appear within "3 to 7 days" I told her I wanted my money back on my card TODAY. They stole the money to begin with then tell me its not going to be refunded right away. This is all bs... netflix are thieves. I'm passing the word to all I know and now I'm posting here. I'm pissed.

These reviews are interesting. I find the customer service reps. to be very friendly. However, I've had a lot of problems lately with getting the movies sent in order from the Queue. When I remove movies (and yes, I am updating), they aren't always removed. And, Today, I actually had two issues and didn't realize it until after hanging up with netflix to complain that I was being shipped movies out of order from my queue. First, the series disk 2 was on a "short" hold and instead of them shipping the next one, they skipped all of the series and went to a movie listed underneath. Then, the Disk 1 that did arrive today was broken in half! And, when I called last Wednesday evening to explain what was happening was told that they would ship out another movie the next day. But, I don't believe that it takes 4 days to get a movie to me in transit.(called on Wed. received it on Monday). And, this was the broken one that I received today! Thinking of looking elsewhere unless things improve. Also, has anyone noticed that you have two options on the surveys? Did you have a positve experience with customer service yes or no. Well, that's Bull. Just because Customer service is nice, doesn't mean that I'm in any way satisfied with Netflix.