Netflix Corporate Office & Headquarters

I have been a customer of Netflix for about five years and my rating here reflects how I felt about Neflix two days ago. On the whole, I have been more than satisfied, and encouraged any number of people to stop renting DVDs at stores, etc., and move online to Netflix. Oh, I have endured some broken and scratched discs, a couple of wrongly shipped discs. I do so because as a blogger, plus reviewing movies for my friends on Facebook, getting the bonus material means everything to me. However, a couple of days ago, I received the DVD for THE KIDS ARE ALL RIGHT, but it would not let me access the bonus material. It told me to buy the DVD, which I shall not. I tried to report this and found no way on the Web. Called corporate and they steered me to the toll-free number. I tried that and it was busy, busy. Then, on the evening news I heard that Netflix was going to stop shipping DVD. They will be steering everyone to instant view. I like instant view but it takes weeks, or months, for the movie to jump into my instant view queue. If this is going to happen, and perhaps it already has hence the unavailability of the bonus material on my recent DVD rental, why haven't I received a least an e-mail explaining the new policy and how it will work? I think this policy will be the downfall of Netflix. Blockbuster, anyone? Perhaps if we all leave en masse, we can save Blockbuster from bankruptcy and put the shoe on the other foot. I see my mission. I must check Facebook, because there is probably already a page there, tweet, blog, post on My Space, send 300 e-mail, and ask all my Facebook friends to take similar actions, as well as asking all their friends..

Until today I would have given Netflix a 5 star rating. Then I read about doing away with dvds. There are many of us that have no intention of staying with Netflix if you change to streaming video only. I know that we will switch to Redbox or Blockbuster. Not everybody needs instant gratification. Thank you for listening to my rant.

When I signed up for Netflix, I signed up for $15.99 for a lifetime for three at a time, with never having a price increase. I've been with Netflix for over 7 years. They changed their plan to 16.99 and honored my 15.99 charge before. Now they tell me they don't have to honor what they said? Now they charged my account 19.99. I tried calling them and they said they don't have a supervisor. I advised them if they didn't have a supervisor that they would then be the owner of the company. I stated that they are refusing to give me information. So I had to look up the corporate number. I'll have to see how this goes tomorrw as it is Sunday today.

I loved Netflix.. Unfortunately they raised the price to bring me "more titles" and more instant streaming. There hasn't been a surplus of new titles. Instant streaming has been limited and now you have to send in and wait for DVD's to arrive. It will say available DVD only in the middle of the season! I watched "Clean House: Season 7". They never did get any of the other seasons (and no this isn't the first/only time, it's just the last off the top of my head). My BIGGEST COMPLAINT is customer service! There is no way to contact them online except for the links that say dvd didn't work/didn't arrive, streaming doesn't work, or how to set up streaming. What happened to the Netflix I loved? They grew into a big company and no longer care.

I deal in customer service daily and I can truly say Netflix has NO customer service!! They pass blame or deny receiving to basically get the upper hand. I have called four times to have my own personal blue ray disc returned, and have gotten nothing but a run around. The supervisor Matt just kept yelling and talking over me which was extremely unprofessional. I would much rather give my business to a company who gives their customers the benefit of the doubt and who will offer solutions rather than lame excuses!

I loved Netflix...and I've been with them for several years...The BIG problem that I have is that you can NOT watch any new movies unless you wait a month after they've been released. I specifically joined Netflix for this reason and now I have to wait forever just to see a recently released movie. Another issue that I have is that there is no one to contact in a corporate office. Is there even a corporate office to begin with that I can email?! no...there isn't. to the Netflix corporate office: make a place that we can email someone actually in charge that can make executive decisions. Taking money from people, but only offering older movies is a horrible deal and you need to stop being greedy with the production studios and making "deals" (they don't help your consumer) by releasing new movies a month after they've been out. I'm thinking blockbuster might be a better choice after all...sigh

DO NOT EVER PURCHASE A GIFT CARD for someone through NETFLIX, for that matter Don't ever due business with this shoddy corporation They make the gift holder put in a credit card number just to redeem their gift. So if you purchase for a child or someone with no credit card they keep the money of the purchase stating they do not give refunds. The customer service end sucks and they will not allow you to speak to anyone over a supervisor stating there is no one higher. This purchase was for online watching only and not to receive dvd's in the mail so there is absoulutly no reason for them to require a credit card number from the receiver. They can eat my gift given to me for the amount of $129.14 for a years subscription but I will continue to follow this through and get in touch with someone in corporate along with every blog I can make, not to mention, Twitter, Facebook, My Space, The News and every customer I come in contact with in the casinos.

DO NOT purchase gift cards from Netflix or for that matter do not do any business with this shoddy operation. When you purchase a gift card from this company the gift receiver has to use a credit card just to redeem their gift even when the receiver does not want any dvd's sent and just wants to watch the movies online. Asking the supervisor why they needed a credit card she stated for automatic renewal. I told her I did not want that and I would decide if and when I wanted to renew. When informing her I had no credit card she stated that I could not redeem my gift of a 1 year subscription costing my 77 year old mother $129.14 for a Christmas gift for me and they would not refund her money. You Reed Hastings CEO, are a thief. I will continue with this grievence for as long as it takes, bloggin, Twitter, My Space, Facebook, the news and the hundreds of customers I deal with on a weekly basis with my job. debratempleton@sbcglobal.net

I do not use credit cards since my identity was stolen. I do not give out my SSN. I called Netflix and asked how I could pay for service without a credit or debit card. They said there is no way. I offered cashiers check, money order, pre paid VISA or Master Card, etc, they said no. This is a form of blatant discrimination against people that do not use credit cards, it is like going into a store and they refuse cash. I hope to see this company go under hard with major financial collapse. I plan on going on line and letting everyone know what a poor company this is.

We have been customers of netflix for a while and thought it would be nice to give as a gift to my mother for Christmas. Well I went to their website, began the gift certificate process (filled in my account information). Next, it asked for payment. I provided my payment info. Immeadiately after this I was put into a webpage saying thank you for purchasing the gift of netflix. THEIR website never asked whom to give the GIFT to and where to send the gift certificate. I checked my email and nothing. I checked my bank account online, there was a pending charge from netflix. I called netflix customer disservice, the rep gave me some mumbo jumbo about website integrity and credit card validation. Then proceeded to blame my bank for the pending charge, because he said netflix NEVER charged me. but my bank said they did and the transaction was set aside to pay the pending charge. for 25 minutes this rep played "deflect the blame" with me. he repeatedly blamed my bank, and I drew the line when he blamed me because my bank account made the purchase stall. I spoke with his manager, Scott operator number 87712, who repeated the same mantra and said there was nothing they can do. nothing a multi-million dollar company with website glitches can do for charging me $127 and giving me NOTHING in return. For those who keep saying you don't understand why the rest of us are complaining, just hope you don't have any problems in the future with netflix. As for me I'm switching to blockbuster and telling everyone I know to do the same. From what I have read they don't have nearly as many complaints or problems

I'll be calling your corporate offices tomorrow so one of your senior executives can explain to me WTF you all's problem is. Worst customer service I've every experienced. Four phone calls to solve a simple problem, and as soon as you ask for a supervisor they hang up on you. Suspending my account until I get an apology and some answers. You behave like you don't need my money then you can do without it until you clean up your act.

Those whom the Gods wish to destroy . . . Netflix has made an enormous mistake in promoting "Instant-only". The Internet backbone and/or the servers simply cannot support the resulting demand for bandwidth. Calls to "customer service" produce: "our data show that your delivered bandwidth is inadequate; contact your ISP". What's being measured is the bandwidth being delivered by the video servers, not that available to customers.

Your movie selection is so OLD. Old, old, old and old. I'm a senior citizen and you have movies from when I was a child. I was a member a year ago then stopped because I did not want to watch movies that are black and white have no sound. I waited for awhile and rejoined a month ago. Terrible, still the same old worn out movies. You could offer a monthly fee of $1.50 with unlimited movies and that would still be too much. You might want to see how fast new releases come out with Red Box and the remaining video rental stores. I just can't see how you’re going to stay in business. I’ll stick with Red Box for now.

my rating; two-bit street hustler, 3-card monty rip-off. they emailed me repeatedly for their free trial, guaranteed my account was jusr for their records, i moved and! cancelled the trial, and they still continued to bill me for the year. i havent received a movie since january,early february.mandy, the supervisor said, "aah i'm sorry. i know, i know, we can't refund me for the subcription i didnt sign up for, or for the 10 months they charged for service i didnt used.

Be aware that if you are given a six month free gift of Netflix, they will charge your credit card after the gift if over. No mention of the continuation of the membership is listed at the beginning of the 6 month gift period. Beware!!!

I have had Netflix for over a year now and I love it. I do have two "complaints". One, they don't do anything for faithful customers that have been with them for a while. Why not offer a discount or a bonus disc for a month or something? Instead they constantly send you things to get your friends to sign up. Hey Netflix, remember me? The one that signed up for the awesome free trial and has been paying ever since. By the way, thanks for raising your prices that helps in this economy. Two, it would be nice if they updated their movies more often. I watch online often and am sometimes digging to find something I want to watch. Otherwise I really do like Netflix. I use it more for TV series than anything.

I believe Netflix corporate strategy for the upcoming increase from 15.95 to 19.95 is unacceptable. As a customer for 4 years now, why should I have to pay for an action by Netflix that is a pilot program for online streaming of all movies. That is routinely paid for out of R & D types of budgets. With this increase Netflix will offer about 10% of their movies to those paying 7.95 and slowly increase the % of movies availabe full time by using the 4.00 increase in unlimited DVD membership. Once all movies are online all members will use the 7.95 membership but this will be an even greater profit to Netflix because they do away with DVD storage and shipping. So long term members will pay for the development of this action with an increased and unfair membership plan where Netflix should pay for it and then realize the profit when DVD are gone. Great for stock holders and corporate big wigs but wrong for faithful members.

I agree with Dave. We live in the boonies and cannot download movies for watching instantly. So all we can do is rent the DVDs by mail. Like Dave, I wonder why I can't get a DVD by mail plan for a reasonable price. With the new increase, I'll be paying even more for both Instant Watch + DVD by mail--only half of which I can use. It's unfair. Offering the $7.99 to those who just want the Instant Watch half makes it obviously unfair. Please reconsider your pricing policies and offer a 3rd option for those of in rural areas without DSL or cable.

The reason I originally joined Netflix years ago was to receive DVD's by mail. That's all I wanted and that's all you offered. We were both satisfied and Netflix grew, a lot. Now you're saying that current members want this and that and to get DVD's by mail I now have to get this and that even if I don't want it and then pay a lot more than I've ever paid. But surprisingly, you now have a special plan, for a lot less money, for those who only want to instantly watch TV episodes and movies on a computer or TV and who apparently don't want to receive DVD's by mail, and you are accommodating them. What about the people who helped your business grow? What happened? Why can't I get the plan that I originally joined Netflix for, at a fair price? Don't you still have the ability to offer just DVD's by mail?

I love Netflix. I have very rarely had a problem, and If I DO have a problem I just report it and they immediately send me a fixed disc. If you are so unsatisfied, you are more than welcome to go back to paying $5 per rental and ridiculous late fees. Netflix has replaced cable and weekly rentals for me. Netflix... you rock.