La-Z-Boy Corporate Office & Headquarters

Still waiting for our furniture that we ordered on 6/24. I had to call our local LaZBoy showroom (5300 Virginia Beach Blvd. Virginia Beach, VA) THREE TIMES to see where our couch and chair were. Was told by the customer service agent that on occasion the manufacturer runs out of material and has to reorder it from their supplier. It would be a nice gesture to the customer if you would call and let us know that this is the case so we are not left wondering where our purchase is. All 3 times that I called the showroom the people that I talked to either sounded as if they could have cared less and were in a hurry to get off the phone or they had the most insincere concern for my issue (fake fake FAKE positive attitude and laughter from the rep). The only small glimmer of light in this whole thing so far is the customer service rep (Karen H.) who I spoke to at corporate and is looking into this issue. I have other LaZBoy products that have been in our house for 15 years and look great, I just hope it is the same for our newer pieces. Lots of negative comments from other customers, you'd think a company in this day and age would be concerned about that.

We purchased a recliner from your Glenwood Ave store in Raleigh NC. The salesperson was great, but the store manager not so much. We received a call stating the chair would be delivered on Friday between 5:30 and 8:30 pm. This was not convenient for us. We called the store and spoke to a salesperson (our salesperson was not in) and he said he would advise the manager. We did not get a return call. We called back and this time spoke with the manager who said she would reschedule but their would be a re-delivery charge, so we would have to pay $79 delivery charge plus an additional $79 for a re-delivery charge. This is absurd. The manager would not budge....so much for customer satisfaction. This is the first time we purchased from La-Z-Boy and believe me this will be the last. I will advise family and friends not to buy for your company. This is disgraceful and not the American way.

I purchased a room full of furniture and have been told lots of different things. I was told the items werent in, then they were in but the trucks are all full so I have to wait for delivery. The manager at the store did not impress me at all - has a bad attitude and I don't think he is being truthful. I paid for my furniture and didnt know the main piece the sofa was on backorder. The manager never told me that that piece was not coming. If I could send it all back now I would - the service has been horrible! I am not happy and their furntiure it not any better than Rooms to Go but cost much more. Think hard before you order anything from this store. They promised a delivery date and they fell through on that too! I am spreading the word to taek La -Z-Boy off your list, especially the Fort Myers Florida Store!@

We just purchased a rug and a sectional from the La-Z-Boy store on Central Avenue in Scarsdale, NY. The sectional is fine, but the rug was not the same color as the sample that is hanging up in their showroom. They said we cannot return it unless we pay a 30% restocking fee. How is it my fault that the rug sample they showed us is not the same color as the rug that was delivered?? I shouldn't have to pay anything for the rug vendor's mistake. Lazy Boy should take the rug back and refund our money and take it up with their rug vendor. The customer should not have to pay for their mistakes! I would advise everyone to never order anything from La-Z-Boy.

We have had Lazy Boy rocker recliners for 42 years. We always kept them 8-10 years. The last one we purchased less than a year ago already has annoying squeaks(I can't be in the same room when my husband is leaning back in it.) The service tech came and squirted some Silicon spray from ACE hardware. That was 2 weeks ago and the noise is coming back. I was told it is the way the chairs are made. Also we were told the red leather would not fade or change color. It is now many shades from white to black. It looks 50 years old and ugly. I was told they would send someone to repair the leather at my expense as they would never make such a guarantee. They are claiming the discoloration came from dirt. It is my husband and I living in a retirement community in Arizona who use this chair. I am warning people to diascontinue purchasing any products from this company. I know it will be my last!!!!!

Have loved lazy boy for over 20 years. We recently purhashed a rocker recliner. Ordered on Jan 14, 2012. Picked up on March 1. Called in to report fabric concerns April 24th. Service was out on May 1. Informed us he was ordering all new cushions with extra pad. Said he would be back in a couple of weeks with new cushions. June 28, 2012 still nothing. Called to inquire, factory made them incorrect and were to be re-done. Finally, mid August, after calling to inquire many times, service finally installed new cushions with a big flaw in fabric and NO extra padding, flat and uncomfortable...we are still waiting for a response !! We purchased in Jan and now it is September. Lazy Boy, what is the problem with your service ?? This is leaving a very bad footprint !

We purchased a sectional sofa 4 yrs ago from La-Z-Boy. After less than 3 yrs. I put in an order for service, the triangular cushion was collapsing in the front of the seat. We were told to bring it in, as they don't send someone out to repair it. We purchased the Guardsmen warranty thinking all this would be covered. We cannot bring this heavy section in ourselves. We want no freebies, just service to put more fill in the cushion, not a huge project. Now, after 4 1/2 yrs., it is worse. I wrote to complain to customer service again, only to be told it is handled by outside service and would be charged a trip charge, service charge and repair charge. I thought I was purchasing a quality product, but, it is not. One of the seats has a big wrinkle, which I can live with, but, not the cusion that is sagging. Never will I purchase from them again. We paid $3200 for a piece of junk. What can we do to get action, I do not know. Bad product!

In March of 2012 I special order of two swivel rockers. After six weeks they finally arrived.I was totally disappointed in there quailty. The covers over the foam seat cushions did not fit properly.They were loose and baggy.The skirts all around the bottom of the chair were all puckered. I have owned lazy boy chairs in the past and was very happy with them but I will never purches any of their products again.I really try to buy USA made products now I may change my mind.I really wonder what happened to lazy boy quality It used to be outstanding years ago.

We purchased a sofa and love-seat back around July 3 2012 and they said it would be 2 weeks for delivery. When it was delivered it was two sofa's and no love-seat at all. So I called back the Overland Park, Kansas Store and told them. They said they would take care of it. The delivery drivers came back to pick up the extra sofa. Now after a ton of phone calls from then until now and its Aug. 23 ,I'm still waiting on my love-seat. This is unacceptable.

JOHN AND EILEEN SCHILLIG 188 BERGEN AVE THOROFARE, NJ 08086 August 18, 2012 On April 15, 2012 we went into the Lazy Boy Furniture store on 340 Haddonfield Road, Cherry Hill, NJ 08002 Phone 856-910-1781. We found the perfect recliner. We needed to pick out a color out of their book of materials that they use very often because the book was not brand new. We picked out model number GL938108 FN007 high leg lounger/LZB. The sales associate, Robert Parker handed us the book of leather samples that would match the chair. When we picked out the color, Robert said it would take four to six weeks for delivery. We first frowned that it would take so long, and another frown that a $1556.00 chair, has a delivery charge. Robert explained to us that the delivery charge was put in the invoice, taxed and then taken out. We all agreed and we paid in full with our credit card. We have called at least six different times to see where this chair is. They would tell us over and over again it is in route, and when it comes in, they will call us. Four months later we now are finally mad……………really mad……….They are now saying that the leather is still in Italy, and the boat will not move until it is all filled up with merchandise. Then it has to go to china for the chair to be constructed. We rode to the store to simply get a refund, store credit, or a check in the mail. The manager, Anthony D’Amore, who was so unprofessional, and in a tee shirt (when all the other sales associates are in suits) told me that there would be a 30% restock fee. We were shocked because there is NO CHAIR, NO STOCK, SO NO FEE……………….We explained that to him, and he told me he cannot take off the restock fee. We kind of laughed because there is no chair. We suggested that he should call his boss. He smirked at us and said no one is around after five on Friday. We are now shocked again, and we said if the store is opened than he should again be able to talk to someone and solve this problem. He said he is the only one and that he was stuck there. Well we own a business, and we were appalled to even hear this when we were so upset. I told him that I am bringing channel CBS, ABC, FOX 29 to this store, and he might even have to bring the police here tonight because I was not going to move until I got a complete refund. A complete refund policy is on page two. He just started rolling up his sleeves on his tee shirt…………. He said that there is no one around, but he did not even suggest that he would get back to me on Monday morning, when the corporate office would be open. He did not even to try to calm us down. He told us there is nothing he can do, call the TV channels. So we simply did the most intelligent, mature thing to do……………….LEAVE It is now Monday and this letter is going to all the TV channels, LAZBOY corporate, and Better Business Bureau I really hope that we get the proper FULL credit mailed to us so we can post all the results to all the corporate personnel that we are complaining to. Eileen and John Schillig

Lazy boy. There not the same company they were years ago. No I mean not the same owner. Ever since they sold the name the new owners are just using that name to fool people into buying there product base off the way they were made in the past. Don't be fooled they are a NAME BRAND DRIVEN COMPANY NOW, THEY WILL NEVER BE A PRODUCT DRIVE COMPANY AGIAN. PROFIT PROFIT PROFIT THAT'S ALL THE TALK ABOUT MAKING NOT A RECLINER.

In 2006 I bought a couch, love seat, arm chair, and another chair. Everything fell apart except 1 arm chair. We had no little kids to ruin the furniture yet it still fell apart. The one arm chair had springs fall from the bottom when a friend sat down one day last year. The love seat has caved in. The arm rest has also fallen apart. Both corners of the couch feel like a big hole when you sit down. I realize it has been 6 years, but if I wanted junk like this, I could have saved a lot of money and bought from K Mart. I was fooled thinking Lazy Boy sold quality furniture. Wrong.

I believe I sent this before if we could give your Saugus MA. Store a minus 5 STARS. We have been more than patient with them and we still DO NOT have our sofa table that we ordered back in February of this year It seems to get lost and damaged in shipping and then we don't hear from them at all. If they do call they never leave a message, can someone please tell me if the table is ever going to be delivered and when. Yours Truly and very dissatisfied CUSTOMERS Edward and Deborah Barber 1-781-353-1563 cell Please call as soon as you can and let me know if we're ever going to get our table,if not please send us our money plus interest at the rate you would charge if the furniture were bought with financing. THANK YOU VERY MUCH. HOPE TO HEAR FROM YOU REAL SOON.

I was so happy with the chair the first few days of owning it. Then today, when I applied my first "gaurdsman" whipes on it to protect it I noticed 5 loose stitches on the right arm, a hole in the right arm (By the stitches on the side of the armrest) Also, the very first day I noticed the left arm sits higher than the right arm, and the legrest also sags to the right side more than the left. The floor is even. Even checked witha level. Also the chair (It may be normal for leather, I don't know this is my first leather chair but the leather has a huge line of odd color going down the middle of the seat followed by a big "Blob" where it looks like some nimrob over stained it. I will be contacting Nebraska furniture mart and getting a refund for this, or a replacement. Sad I paid $70 for the 5 year warrnty or rips, and repairs to already find it failing after a week. Maybe I got a stinker of the bunch. Just sad to Pay $700 for a chair when I could of got 3 $200 recliners mind you they where not as comfortable, but I fell for the hook, line and sinker to buy a lazy boy chair so the sales person got a quota for selling the item. After this problem, I honestly though think i'll stick to LANE. Lazy boy says it all, they are lazy boys, making lazy chairs, with lazy cares, and lazy workers, that make a LAZY product.

After looking for a new coffee table I thought I had found the perfect one at your store in Oakbrook Terrace,Il. The delivery was on time but the marble top was broken so I refused the delivery. When the second table arrived the frame was badly scratched and once agin I refused delivery. I called the store to cancel the order but was informed of a 30% restocking fee. How can 2 damaged tables be restocked ??? Thank goodness I charged it on my American Express card and now the dispute is on. We will NEVER step foot in any of your stores again and what a shame because we are refinishing our basement and need all new furniture. I'm spreading the word to all that will listen---Cross Lazy Boy off your list !!!!!!

We had a good experience in the N Charleston store with our salesperson Larry. After delivery everything went down hill. The 2 swivel back chairs that we ordered were not padded enough causing several wrinkles in the i/s back and arms. The delivery team noted it and stated i would hear form Lazy Boy. I had to place the phone call to them asking the status because i didn't recieve a call from them. The delivery was on June 15 2012. I finally received a phone call from the technician. We set up an appointment Once he arrived he inspected the furniture and stated i would hear back from LazyBoy. Once again i waited another few weeks to be contacted. I received a phone call from a woman who stated a part was on order.When i asked what part she stated I dont know i just make phone calls. After i insisted on an answer she stated that the technician ordered a tacking strip. Being in the furniture industry for years i was shocked to hear that the technician had to ORDER tacking strip , which should be a standard supply the technician should carry with him. I asked to speak to a supervisor since the parts would take 4-6 weeks. Have they not heard of a supply warehouse?? I spoke to the Customer service manager and she stated that this was corp policy that all parts including SCREWS had to be placed on order. Once the PARTS arrived an appointment was set up for a 9 AM. I waited until 11 AM when i recieved a phone call that the tech was out sick. So at 8 AM or 9AM i couldn't receive a phone call? I called the store to lodge a complaint and was told the store manager was in a meeting and would call me back Still waiting for that phone call. Today topped it all. I was having work done on my home and had all the furniture in the garage, i told the tech i would move the chairs into the house for him to work on. He stated it was fine and he would work on it in the garage. When i was called in to inspect the Chair i found the technician totally soaked thru with sweat. When i felt the chair back it was also totally covered in sweat. The chair seat decking had a very large puddle of sweat on it. Disgusting! I insisted that the technician work in the house with the other chair. I sent my husband downstair with a towel and a glass of water for the technician. I called LazyBoy and spoke to the manager who appologized and stated that the customer service manager would call me back It has been several hours and i have not hear anything. THe thought of sitting on a brand new chair with someones sweat all over it is gross. If lazy boy is taking the stance of not having their technician carry proper supplies why would anyone shop at Lazy Boy. The technician is not a direct employee of lazy boy but stated he was just a delivery guy 6 weeks ago and they threw him into this. The professionalism of Lazy Boy is deployable or should i say lack of.

Purchased couch and 2 recliners on July 21(leather) and have not received them yet. The TV ad says they have fast delivery, but I think they are walking mine. I have been told so many lies, it is unbelievable. Tuesday is the now delivery date which will be 10 days. I purchased the furniture 23 miles from my house, paid almost $200 for delivey. I am finished with La-z-Boy Galleries in Charlotte, NC.

We ordered two leather sofas Feb 17,2012 & made downpayment of $458. Was told sofas were usually delivered in 6 weeks but could be 12. In mid May I called to see if they were about to arrive. Was told they were being made in China (1st I'd heard of that)and that they were aboard ship somewhere in mid-ocean. I had been under the assumption that they were being manufactured in America & told the salesman I was not happy with the China connection. He then called back to reassure me that the frame was made in the US and the leather tanned here also. It was just assembled over there. Really! Does anyone believe that you can do all that here and ship it both ways and still save money? At that point I called the Lazy Boy Co. and was told the sofas were not even ordered until May 12, 2012. Since then I have called the store (Lazy Boy, 4775 Elmore Avenue, Davenport, Iowa 52807) Three times asking to talk to the store owner. The first time I waited 3 weeks with no call. I called back July 26th and was told the sales manager I had talked to was no longer with them. I asked the new sales manager to relay my message, and because I was working I asked that he call 7/24/12. He did not return my call and when I called at 1pm to see why he hadn't called the phone went directly to voice mail. Again I left a message. It has now been 158 days and still no sofa's. We will be talking to a lawyer tomarrow. These people belong behind bars.

My husband and I purchased a sofa and recliner and picked custom fabric. La-Z-Boy waited 3 weeks before they called me to tell me they couldn't make that sofa in the fabric we selected. They should have known that when I placed the purchase. I ordered another sofa and chair. Was told 8-10 week. Took 15 weeks to get and during that time no one seemed to know what the status of my order was, if it shipped, where it was. Morons! Then I finally received the order and there was a cut in the fabric of the chair. They told me 5-6 weeks to repair. 4 weeks go by and I stop by the store to check status on the repair (harder to ignore me in person) and I am told that the repair shop doesn't have the fabric and they don't know when they will have it. At this point I have been waiting for 5 months for a sofa and chair. Worst company ever!!

Ordered a sectional on 5/20 for 3500$, on 5/25 the manager of the Christiana store(Sue) realized there was a mistake and they under charged me 500$. Without my knowledge she decided to go head at pull our credit card number and charge us the additional 500$. That's illegal! Called her and she was refusing to fix her mistake, so I called corporate, a regional manager got involved and he fixed it. Then she apologized... worst sales person ever and she's the manager! It is 7/18 and I still don't have it, I keep calling and they keep giving me the run around. They promised we would have it by 7/20 because we are having a big birthday party for my 2 year old. I just called corporate again because now they are promising I'll have it by 7/30... I am 30 a year old, my wife and I make over 100,000 a year, I will never buy from Lazy Boy again, I vow to shit on their name for the rest of my life, I have my master's degree in computer technology, and I will be sending emails, filing complaints with the Better Buiss. Beur, getting on Facebook, Twitter... I want to buy American made products, but this makes me think otherwise.