La-Z-Boy Corporate Office & Headquarters

We purchased a recliner and spent over 1,000 for this chair. The day we brought it home it started to creak and was VERY uncomfortable. I called the store and the Store Manager was NOT helpful at all. He informed us we could not return it or even exchange it. We even asked about returning the chair and purchasing a complete sofa set and new chair. Again, I was informed we could not return or replace the chair. I emailed customer service and they informed us that each store handles things their own way???(no help at all) I believe LA-Z-Boy doesn't stand behind their products!!! Once you buy merchandise you are stuck with a VERY costly mistake. I have NEVER been treated this badly by a company. I believe customer service isn't thought of highly with this company. They make no attempt to try to work with you. I have informed everyone I know NOT to purchase anything from the La-Z-Boy company. Apparently, they do not want return business. We have since went to a reputable furniture store and have purchased new furniture. They were very friendly and worked with us to get EXACTLY what we wanted. WONDERFUL customer service. Stacy's, Allen, TX -highly recommend Shame on you La-Z- Boy for not working with customers. Tammy Jungmann McKinney TX We purchased the chair at Frisco, TX store.

We recently purchase three lazy boy recliners and paid over $1800. for the three. we are very disappointed in them. I wish I had our money back. I feel we just threw it to the wind. I will never purchase Lazyboy again and I tell everyone to come and check ours out before they buy. We have only had ours since November and they look worse than the ones we replaced.

Anyone else had problems with the headrest on leather recliners getting a hole in it? I just replaced a recliner because the other one had literally worn through at the headrest. When I purchased the new one, I asked if a headrest/arm covers could be purchased and was advised by both the store and La-Z-Boy customer service that these are available only in fabric. This is a bunch of crock...if they make them in fabric, certainly they can make them in leather! The delivery people told me that they see this problem all the time with La-Z-Boy recliners. So, La-Z-Boy, are you going to do something about this?

My parents bought lazyboy products for 40 yrs. I bought lazyboy products for 40 yrs. Last large leather recliner I paid 1300. After a year I noticed the whole seat was shifting to the side. They told me, sorry charlie only 1 yr warranty. The chair makes continuous metal grinding noises. I have oiled everything that moves and it is just as bad. Lazyboy told me so solly, hit the road. I agree with others here, something has happened to the co. Fraud, waste and abuse? I do not know. Just will not be looking for any more lazyboy products. Wanted to give them a minus star but no option.

Boy did I get stung on a custom cover Lazy Boy recliner ! It is nothing but wrinkles on the underside of the arms and the covering is crooked. It has a rolled back with uneven wrinkes on all 3 rolls and looks very bad. Had mentioned it to the store at Kingstown, Alexandriawhere I purchased it and they said they would send a technican out. Well I waited a month and no one calld or came , so I called Customer Service and they had never gotten a request. The Tech. came out and said it is up to Lazy Boy standards. I said well they must be pretty low then. He said well you or I would not do it this way, but it meets their standards . If you send it back you might get one worse.He took pictures of the defects and said he will send in a report but I probably will never hear any thing !I see this as a $940.00 rip off.I to hope they go out of business !I sure agree with Carl in NYC they sell JUNK, JUNK, JUNK.!!!!!

I always thought La z Boy was a good brand but I now know that is NOT true. Not only is their product JUNK their Customer Service (shouldn't even be called that) is JUNK. I purchased 2 leather recliners January 2009 they were problems from day 1. La z boy's warranty company has been trying to fix the mechanism for 2 years they have been to my house over 25 times and now I had an appt. today 3/9/2011 and no one showed up. I called la z boy customer service(joke) only to find out that the company that has been doing my service no longer works with them. I was told I would have to contact another service company and pay again. Please Please tell everyone you know not to buy any la z boy products that company sells junk and then treats you like dirt.

Well, it looks like I am among many. I bought a sofa and the cushion if you sit on them go flat and you are getting up off the floor. I sat on one in the store not once not twice but three times and they were firm. Here is where I went wrong, well, the first sofa I had I sold, It was a flexsteel sofa in excellent condition and 10 yrs old and every time I look at it in my friends house I think I should have had my head examined, the worst of all wrongs was I did not look at the fabric over the springs, it so thin you could spit through it, the back of the sofa doesn't come down to meet the springs and sometimes they slide under and it goes through to the back of the sofa. Now the chair that was in the store with the grouping had very heavy fabric and you could not see or feel the springs. Here is the solution, I or my quest should never sit on on it unless they are under 30 lbs. It looks nice but I have to say to those who vist "can you get out of a hole without falling to the floor to get up." I have to say if they would attach something to the cushions so the one you sitting on does not go to back and the cushion next to you is not way up in the air it might help with the support of those cushions. I should get an attorney because I might get some action to fix it or my money back because the way I see it there sure aren't may happy with them. They just keep bring cushions and they aren't right.

I have a problem with the Lazy Boy in Madison as well. As stated by another member, the owner, Tracy, is so rude. I would never do business with this company again as the sales person did not have all the answers and would tell us incorrect information and we were lied to multiple time. Here is what we encountered. On 11/2/2009, we purchased a sectional from Lazy Boy. The total of the couch was $3145.96, which price also included the 5 year protection plan and taxes of $164.01. We picked up the couch the end of December or the first part of January 2011. Either in April or May, we contacted the customer service number that was provided to us regarding warranty problems, due to the couches seams coming undone and loosened. We left a message and did not receive a call back. In June or July, we called that number again and left a message, with no response back. Finally in late Sept. or early Oct., we made another phone call to this number and did receive a call back. Ultimately, a service guy came out and looked at it and it was determined that he could not fix it due to the fabric on our couch being discontinued. So we received a phone call from Steve from Lazy Boy indicating that they would give us a $2742.00 credit towards another couch. I had called the store to inquire on the credit since it was only $2742 and we paid a total of $3145.96 for our couch. I was informed by Tracy, supposively the store owner, that I had two options, I could either keep the couch I had or I could use the credit of $2742 for a new couch and that I was ungrateful because they were giving me a credit and that I had the couch for almost a year already. I got off the phone and was visibly shaking due to her comments and aggression towards me. And the comment about having the couch for a year, well I tried to make contact with no phone call back in April or May which I would've only had the couch 3-4 months at that time. I asked if there was anyone else to speak to about this issue, but she indicated not, that it was at her discretion. She stated I could call customer service but they'd just direct me back to her. We had also went into the store, and the exact same couch that we had, which we wanted again just with different fabric was at a higher price from when we bought it. Then on November 26, I made a phone call to Lazy Boy and spoke with Steve due to a special going on with spending so much and getting money off towards other merchandice. Initially, Steve did not know who he was speaking with and believed it to be a customer. Anyways, Steve quoted me a different price over the phone and further indicated the $600 could not be used towards the total but only towards other merchandise, which I was satisfied with. Before we hung up, Steve asked who I was working with, which I told him it was him and told the name and said we'd be in the next day due to the prices. Then the next day we went into the store and Steve gave us a completely (higher) number and said he doesn't remember telling me that. I'm assuming he had time to talk to the managers. So we bought the exact same couch, without the stain guard because we couldn't afford to spend another couple hundred dollars on that again even though our old couch had another four years of stain guard warranty with it. On 11/27/2010, we bought our exact same couch with different fabric ith a total price of $2950.00 so we needed to come up with another $208.83 which included $153.85 for the new couches taxes. Also, I should mention we went without the chaise lounge on the new couch and replaced it with a armless middle recliner, due to the price being lower so we didn't have to come up with more money. So in the end, lazy boy took back our old couch, which was valued at more then our new couch. The weekend before delivery, my husband stopped in the store and asked Steve if we would be getting the taxes back on our old couch, which was $164.01 and Steve stated that he didn't believe so but he'd check into it and that we should call customer service instead, which my husband indicated we already did and it goes through the store. Surprisingly though, my husband indicated instead of going back and forth, we'll just file a better business bureau claim and have it dealt with that way. Bright and early the next day, we were informed that, yes our taxes would be reimbursed and to call our credit card number in. Well the new couch was delivered on 2/1/11 (Tuesday) and my husband called steve on this date to give him the credit card number to be reimbursed for the taxes, which steve indicated they would reimburse us $153 or so minus the fabric protection on our old couch. I know it was this date as Steve asked how we liked the new couch. Well, today is 2/8/11 and we still have not been refunded our taxes for the old couch. I am very concerned by the business that is going on here and believe that they have manipulated the system. I don't feel that it is our fault that there fabric was discontinued or the seams weren't staying together. We should have got the exact same couch with no additional cost. It is not our fault that the couch did stand up and the prices of the couch increased from when we first bought it and had to come up with the extra and I should say, we actually purchased this couch on a sale as well. Per Lazy boy warranty, Fabrics are warranted for one year aginst seam failure. Further states, All warranties are limited to manufacturing and material defects that appear under normal indoor residentional use. Doesn't say a partial credit would be given or that if the prices go up, you need to pay the rest of the price. Now to make things even more interesting. We filed a better business bureau complaint and we received a messaage from Tracy that they sent us our $150.81 for taxes when we actually spent $164.01 in taxes. I feel like they are violating the law on sales tax and not honoring there warranty. Do not buy from here as it will just be a headache in the end.

We just got a new recliner. its too narrow, too small, I hate having to use a lever everytime I want to sit down or standup, it wobbles. Id rather have the old twenty year old chair it replaced. junk.

We purchased 3 La-Z-Boy chairs. The first two came with a lifetime warranty. We were told if we bring them in they would be fixed at no charge. We now have been told you dont offer this service any more. I feel we have been lied to. I hope this is not true. I will give this to the media and promise to file suit. You have come out and told me there is a fee of 79.99 to come out and look at them. I will not pay this. I hope this reaches someone who cares about there customers. May the Lords will be done.

I will NEVER purchase Lazy Boy products ever again. They charge premium prices for their product, talk of it being "airloom" quality, then refuse to stand behind their product after the sale. I have two Lazy Boy recliners whose fabric is literally disintegrating. In my home are no kids, no pets, just my wife and I. They have been cared for and never roughed up. Lazy Boy refuses to take responsibility, instead they tell me it is the fabric manufacturers fault and not theirs. I even offered to buy new furniture if they would simply give me a reasonable store credit, they refused that even given the high margins in the furniture industry. I called lazy Boy corporate offices who claim the local retail stores are independantly owned and operated so they have no jurisdiction over them. Every resonable offer from me has been rejected. Lazy Boy DOES NOT stand behind their product. You are better off buying an off brand product from a store soon to go out of business then to patronize Lazy Boy who offers no more customer service than the out of business retailer.

Listen. Lazy Boy is a hack furniture shop. Yes, the features are nice but as soon as you sign the contract EVERYBODY WALKS AWAY! The salesperson refers you to the repair guy, who's an INDEPENDENT CONTRACTOR who will show up with a clipboard and a can of WD40, that's it! The store manager is useless and the salespeople probably take turns posing as the manager anyway... The only way to keep them on the level is to use American Express to make your purchase. This way they will dispute it with them and keep them honest. If they still don't do the right thing by you, have AMEX keep the credit on your account and let Lazy Boy try to get the payment! Then they'll be calling you FOR SURE. What a bunch of creeps...

My sister bought a recliner, paid 1400 dollars. When she tried to get up the recliner tipped over and she fell. She hurt her arm and called the seller several times asking them to remove the chair from her house. They refused to pick up the chair unless she agrees to pay a 30% restocking fee for a chair that was in their store when she purchased it. This recliner is dangerous. I would never buy anything from Lazy Boy.

We bought the recliner (the one that helps you get out of the chair etc) for my father with advanced bone cancer. He is not able to move very well at all. Hospice came out and told my father that the chair would harm him more. We went to Lazy-Boy to return the chair within a week. They told us that all returns are to be done within 3 days and it was written in our contract. We agreed we had not read the fine print. I am willing to own up to my mistake there. But what I could not abide was the rudeness of the manager at the Tacoma store. I asked him for this corporate number and he refused to give it to me. He told me to look it up myself. I teach customer skills as part of my job........and I can tell you this guy never took my class. Well, now I have the number (because I looked it up myself) and will be calling corporate about the rudeness. Getting my money back on the chair will be just a fruitless venture.

I hate my lazyboy furniture it's junk. The furniture has lost all it's firmness and is very uncomfortable. The leg rest won't go down. The handle broke off in my hand when I reclined back. Lazyboy don't stand behind any of their warranties. I will never buy this expensive junk again!!!!!!!!!!!!!!!!

We had a reclining sofa delivered to our home on 11/20/10. We began calling Customer Service on 12/4/11. The bottom cushions did not meet and there was puckering of the fabric on the recliner section. A technician was sent out. He took pictures and said two bottom sections would be ordered and delivered to our home in 5-6 weeks. When they had not arrived in 7 weeks I began calling Customer Service. It took one week fore someone to return my call and only after the store where I purchased the sofa called on my behalf. My claim had been denied but no one bothered to call and tell me. They reported that there were not enough pictures to verify a problem. The service tech took 10 pictures. I'm not sure how many they need. The store owner came out and said I actually needed two new back cushions as they had started to sag. Then another technician came to the house, took more pictures and said only the left, back cushion could be replaced. He also noticed that the weave of the fabric was falling apart. It's now been two weeks since the last technician's visit. I have started to calling CS to see if this claim has been denied but to date cannot get anyone to return my call. Basically, the whole sofa has been condemned by either Lazy Boy technicians or the store owner. This furniture is absolute JUNK. Do NOT buy Lazy Boy. They are standing on their reputation made years ago. They do not produce quality and they do NOT care about their customers. They will be out of business if this continues...the sooner the better!! JUNK, JUNK, JUNK

We recently purchased a Lazy Boy recliner, my husband is handicapped and at the end of a 8 hour work day the doctors said he needed to sit and put his leg up. After purchasing cheaper recliners we finally decided to spend the money and get him a good one, so we went and got a Lazy Boy, what a mistake we have had the chair since last May and have had nothing but problems. After 3 service calls the last repairman tried to tell us it was because my husband rocks with only one foot. The chair pops and cracks whenever you rock. After leaving two messages for the owner of the store we have yet to receive a return call. You would think that with the amount of money you pay for their products they would stand beside them. Oh yeah, and as for the year warrenty what a joke. Shop else where folks.

Lazboy is absolutely terrible. They don't stand by anything they say! We purchased a recliner for my disabled husband with heat and massage in it. We paid $1500 for the recliner, within a couple of months of having it, it felt like my husband was sitting on soda cans. The vibration mechanism is pertruding thru the cushion. It is terrible. I have had them out here to service it several times now, and every time they keep bringing the same cushion and it keeps doing the same thing. Then the customer service lady is always extremely rude. I just want my money back for this awful chair so I can purchase one from another company that isn't a piece of crap and they won't do anything but just keep replacing the stupid cushion. Besides the fact that last time they replaced the cushion the repair man said he also had to fix the frame cause it was breaking and it also makes a horrible metal on metal grinding sound every time my husband moves an inch on the chair, which they said is a normal noise....it is terrible....LAZBOY SUCKS!!!!!!!

GOING TO TRY AGAIN WITH LAZYBOY!!!!!!!!!!!!!!HOPE AGAINST HOPE February 1, 2011 Lazy-Boy Corporate Headquarters 1284 North Telegraph Road Monroe, MI 48162 (734)242-1444 Dear Lazy-Boy Company: I am writing this letter with expectations of Lazy-Boy fulfilling their responsibility in “making right” a faulty product; two (2) 029973Burgundy Recliners, purchased April 2010. I have been in contact with Lazy-Boy on numerous occasions and still have not been given satisfaction. These were purchased at the Barboursville, West Virginia Lazy-Boy Showroom and Mindy Starkey was the Lazy-Boy representative that waited on us. We knew that we wanted Lazy-Boy recliners, after having a ten year prior usage of a Lazy-Boy recliner and recliner couch. We were ready to update our furniture. We spent several hours on April 10, 2010, in the store and tried out the particular stated recliner above many, many times. We never had one problem with the seat cushion moving, slipping, or pulling away. My husbands main concern was the length of the arm chair and whether he would be satisfied with the cut-away length for his arm to rest on. After much testing and searching color/fabric combinations, we decided on the stated items shown on enclosed sheet. We chose to use the GE 12 months interest free payment. This has been paid in full. We were told it would take at least 10 weeks for purchase to be completed. It was actually longer than that because when we called to check on it, we were told the leather did not meet the standard of Lazy-Boy and that Lazy-Boy was waiting for an acceptable leather to come in for our items. Finally our chairs and love seat were delivered and based on looks, we were totally pleased other than a small scratch on the back of the love seat, which we decided to overlook. Within in the first day of using our chairs, we noticed that the cushions would stay still while the chair reclined, leaving a space between the cushion and chair back. As you can see from enclosed pictures. Every time we got out of the chair, we would have to lift the cushion and put it in tight to the back of the chair. I called the Barboursville, WV Showroom and spoke with Mindy Starkey, {the lady that originally sold us the chairs } and I explained the problem. She put me on hold while she explained the situation to manufacturing and they told her that we needed to put non-skid material under the cushion to hold it. I told her that there was already non-skid material on the underside of the manufactured cushion. She said there was nothing they could do about it. I was upset and told her that I could not believe we had paid $2619.98 for two new chairs and that they are faulty and that Lazy-Boy was not willing to address the situation. She said “that we needed to learn how to sit down and get up” from the chairs, that it was basically our fault. I asked to speak with store supervisor and was on hold for over 5 minutes and no one ever came to the phone. I hung up thinking I would receive a return call, but never did. My husband made some calls to Barboursville WV Showroom, to no avail and I did post on Lazy-Boy Website and got a response. He also spoke with the main Lazy Boy facility. The Barboursville, WV Showroom sent two gentlemen out to attach “Velcro” to the bottom of the cushions. They stated it would not probably hold and left a bottle of fabric glue to use if the Velcro came loose. The Velcro initially held, but has now come loose. We are not going to use the fabric glue as it does not guarantee results that we need. Also; while the Velcro was holding, the back of the cushions closest to the back of the chair have started to become very squashed and wrinkled/worn. The foam is breaking down greatly. Lazy-Boy, in a time of consumer economic caution, I would think that you would want to do everything within your power to make this right. Also, we are very proud to buy “Made in America” and hope that you would stand behind your products. I am asking for a full refund for the two recliners. I know your policy of no refund on special order items, but these recliners are faulty/defective in the manufacturing. I want to be one of Lazy-Boys biggest cheerleaders and advocates. We have been thus far, being ten year owners of prior Lazy-Boy Furniture. But, based on what has taken place concerning our purchase and lack of responsibility from Lazy-Boy to take care of this problem, I will become an advocate against Lazy-Boy. The “consumer” and “word of mouth” is your greatest advertisement. Please, I ask that you allow me to continue to be a “satisfied customer” of Lazy-Boy. Please refund full money for the two recliners. Sincerely yours, Thomas & Sandra Goad 540 New Haven Road Mt. Alto, WV 25264 304-895-3769 slgoad@gmail.com CC: Lazy-Boy Showroom, Barboursville, WV Brooke Shields, Spokesperson for Lazy-Boy West Virginia Attorney Generals Office

I purchased a $2500 sofa back in 2007. After 4 yrs, the sofa started "dipping". I'm not sure what I was thinking buying a sofa from La-Z-Boy along with the warranty but I certainly made a huge mistake. After talking to managers and customer service to try to fix or replace my sofa, all they can say is "..its not our problem, the "dipping" is not warrantied issue." We are not heavy people to begin with, so I can't understand why a leather sofa would do that. This was clearly a poor quality leather sofa, yet La-Z-Boy sold it to us. La-Z-Boy does not stand by their products and refuse to do anything about it. A L shaped sofa should not "dipped" within a 4 year purchased. I must say, I purchase alot of things from this company since we have a brand new home and needed furnishing. BUT after this problem, I will no longer support their business nor will I recommend their products to anyone. Honestly, La-Z-Boy will not survive if they do not stand by their products. To have a bad service its ridiculous, to have poor quality products its unacceptable.