La Quinta Corporate Office & Headquarters

I never received a response to my email below and made the mistake of giving them another chance. The service during my 02/16-19/12 visit was HORRIBLE and the room was dirty. They put dirty sheets on my bed and LATOYA ( front Desk Manager) said she didn't care and wasn't sending anyone to change them. She told me to go stay somewhere else. As a long time La Quinta rewards member or nor former La Quinta customer I am taking her advice and you should too! Re: Your stay at La Quinta InnThursday, January 19, 2012 8:13 AM From: "Eadams" <eadams6997@sbcglobal.net>View contact detailsTo: "La Quinta Inns Glendale N-Hampton Ave" <lq4039gm@laquinta.com>Cc: "La Quinta Inns Glendale N-Hampton Ave" <lq4039gm@laquinta.com>Hello Mr./Ms. Buck, What changes are being made to insure these things won't happen again? I have business in Milwaukee over the next five months and have to consider where I will be staying during those months. Elsie Adams --- On Mon, 1/16/12, La Quinta Inns Glendale N-Hampton Ave <noreply@app.medallia.com> wrote: From: La Quinta Inns Glendale N-Hampton Ave <noreply@app.medallia.com> Subject: Your stay at La Quinta Inn To: "ELSIE S ADAMS" <eadams6997@sbcglobal.net> Cc: "La Quinta Inns Glendale N-Hampton Ave" <lq4039gm@laquinta.com> Date: Monday, January 16, 2012, 8:17 PM Dear ELSIE S ADAMS: Thank you for taking the time to tell us about your experience at the Milwaukee - Glendale/Hampton Avenue La Quinta. I am sorry that your stay did not meet your expectations; please allow me to express my sincerest apologies. Your satisfaction and continued trust in La Quinta Inn are our top priorities. We look forward to showing you that we are working hard to make sure ea

I went to the La Quinta Inn West in Galveston on Feb 5th in anticipation of leaving on a cruise the following day. Went went to our room only to discover that there was no heat. Nothing worked. When I called the desk, I was told that we could move but since we were already settled, I did not want to do that. The choice was mine, I understand that but what I don't understand is the rude and dimissive manner from the desk. The next morning, we were supposed to be shuttled to the ship based on the time we signed up. We waited, and waited, and finally was told that the shuttle could only accomodate twelve people and was going alternately from La Quinta to Holiday Inn Express next door. Many were angry and decided to drive to the port. Others called a cab. We waited and finally got to the port about 2pm. The return experience was just as frustrating. We stook outside in 45 degree temp/wind for over an hour and a half before the shuttle finally arrived to take us back to the motel. I would never recommend this experience for anyone. The motel staff are rude and unconcerned. They offer a service that they are not equiped to handle. The whole experience tells me that I will make better choices in the future. and it will NOT be La Quinta.

Ok I'm DONE.. Wanting to get away for the night and relax after a very long wk.. Decided to stay @ the Laquinta hotel in West Long branch nj by the shore..woke up itchy!... By 1pm arms broke out with what appeared to be insect bites! And 24 hrs later the bumps are now swollen red and horribly itchy! Went to my drs.. Only to find! I had been biten by "BED BUGS"! Not only pissed off but discussed.. The place dididnt appear to be a bug ridden hotel.but I got the bites to prove it.. Cooperate will hear from me ! This is big aproblem. And uneceptable!

I just went online this evening to book a room at La Quinta and to check my Rewards account. Guess what??!!??? There were 0 reward points. I did have 75,000. I called their customer service and he started lecturing me on their 18-month stay or lose policy. No email, no phone call, no friendly reminder in the mail that I was going to lose 75,000 points. He did say at the beginning of the conversation that a email was sent but later, after checking my email file on La Quinta, I told him there was nothing. He then retracted his story. I told him I earned those reward points and they should have notified me when it was apparent I would lose them. He then started lecturing me again about their "18-month policy." Then he hung up on me. The corporate office will receive a letter on this. And I am writing this so all of you will know that they really do not care one iota for any of us, it's all about their survival. Hope you stay elsewhere.

Email sent to General Manager Durham NC LQ. I know I received this email because your computer generated it. I will no longer stay at your La Quinta and maybe La Quinta period. You personally showed a lack of leadership skills, a lack knowledge and a lack basic management skills as the general manager of the Durham, NC La Quinta. You displayed a total lack what a good manager needs on several occasions in our brief encounter. Your lack of these skills are also displayed by the lack of skills of your desk clerks last night. This does not apply to all of clerks in spite of you. You do have a few excellent clerks. I will mention just a few problems with your hotel and you personally. -You do not have the basics leadership skills a good general manager should display to your employees. You have no clue as to the layout of the problematic rooms in your hotel. The rooms with the TV at a 90 degree angle to the bed is the example I will use. Room 110 specifically. When I spoke to you personally at about 4:00 PM on February 2, 2012, to make my reservation for that night, I specifically requested a room with the TV at the foot of the bed and not perpendicular. So what did you do? You, either by ignorance or lack of knowledge assigned me a room I asked not to have. Your lack of basic leadership skills was displayed by this as well as your desk clerk for that evening. She didn't know the room layout either. If you choose not to learn the layout of your rooms then why should your employees learn the layout. They don't know, because you do not expect them to. They sit there for hours at night. Maybe a room diagram would help. That being said I find it interesting that the three rooms offered to me that night all had the same layout. Maybe you all do know and give these rooms out last because most customers do not want this type of room. Why would a hotel room have this set-up? I suspect the room was remodeled and maybe a queen bed was replaced by a king. The king no longer fit facing the TV? What was done? TV left on the dresser rather than move the TV cable to a location where the TV can be seem by your guests and bed facing from the TV. This is just a guess. These rooms are unsatisfactory. -Hotel Luggage Carts: You have no controls to ensure these carts are returned to the lobby. A simple friendly note/reminder to the guests is needed. By choosing to not do this, you are giving approval for your guests to keep the carts overnight. So what happens when all the carts are kept by your guests and a handicapped guest checks in and there are none to be found? This happened to me last night. What did your clerk do when I asked about where the carts are; She tells me, a 100% handicapped guest to go and look for one!!!!! When I decline to do this, rather than check me in and get me and my wife to a room she disappears for 20 minutes to look for one. My wife is in the car after a 10 hour doctors visit to have a blood transfusion and chemo therapy for her ovarian cancer. A fact that is known to most of your employees, as I and my family and friends have stayed at your hotel numerous time over the past two and half years; I stayed at your hotel 40-45 times in 2011. -When I finally get my wife to our room after about a 40 minute delay, I find the room is totally what I specifically asked not to have just 5 hours earlier. Totally unsatisfactory! I come back to the lobby to complain about the room and ask the desk clerk to call you. She refused and called the Durham police!! An overreaction and total lack of customer relations skills. Again a 100% disabled customer who walks with difficulty.When the officer arrives and the situation is explained the officer sides with me and asks her to call you!!! Then again the clerk comes up with 2 sets of keys for two other rooms and asks me to go look to see if the room is set up as I requested. Again I refused because it is 10:00 PM and I am barely able to walk any further. So the clerk checks the rooms and finds they are both set up with the TV perpendicular to the bed. The clerk then misrepresented the truth by saying that they are the only rooms available. My response was; what about an upgrade to a suite? And yes a suite was available. This room could have been offered 30-35 minuted earlier and most problem would have been avoided. Total check in time; over 1 hour. -Then the next morning you call my home phone number as well as the room number in order to harass me. And then you show up to my room and pound on a door that has a DO NOT DISTURB sigh on the door. This is an invasion of my privacy as I am in my underwear with no shirt on preparing to check out. Sir!, you do not have the very basic leadership skills to run this La Quinta. You are fired!!! You and the La Quinta chain has lost a loyal customer. As a US Marine Corps, retired, Lieutenant Colonel I practiced leadership at the highest level and can recognize someone who has no leadership. This response as will be sent to La Quinta's Corporate office with the formal complaint that I have already sent.

People the real problem i been told and the one to be blame for all the crazy crapp is a fat head guy who visit periodically and ashure so low standarts the Regional manager Brad Scheffer, a disgrace for the company he is really the one to be blame. A shame for such promising company who actually has fall so low i will never stay again on any of their hotel's , or recomend. what a disgrace of management.

Look folks, there is something you need to know about the corporate of La Quinta, the owners of La Quinta by the corporate lable "Black Stone" and these guys are the one you are really dealing with in your negative black experiences, it's not the actual properties, think deeply and concisively here for a bit. These owners are telling their operators what to do and in what they are looking for in the running of the business...These guys have all other subordinates hands tide so that you and I as travelers can not be so easy compensated, or reimbursed, so once the money leaves, we are not to be expecting it back, hince the trouble with bank and banck cards, the inability to speak with management right away, the company management accross the nation have, access to our credit card infos, and also our arrival and departures, so they have all they need to set up a good bait and catch movement on multiple guest if property management is savvy enough. If your trusting in management which you, probably are, becuase in your natural mind processing, your thinking why would the person most able to fix a situation I incurr, hurt me or play foul will my lively hood? Well folks, it is that reason alone, us trusting that management would never do it, that they actually do, now it is not all, properties, but a vast majaority of them. Management knows more than the subordiantes so don't be so upset with them, as if they have management Power and Authourity to fix at the drop of a dime your ill situation wheter it be, loud pets or kids, or Credit Card freeze or debit freeze, They check you in, and check you out as they are told to do by their superiors. Lawsuits ought to be sprung upon management for foul play when those individual with access to delicate info committ to their treachery, and also lawsuits upon "Black Stone" in whom we are paying our hard earned money to. Two men and a Cabinet of sorts, are ripping us off and abusing their own subordinates, who are at time too affraid to fight their bosses for fear of a real retaliation. A "What are you gonna do about it" situation for them. Scary I imagine. So keep and eye out for those who really do care, but know their hands are really tied and they are actuall limited yet told they have empowerment to appease us customers or guests, and really don't. Phsychologically disturbing. This is capitolism. This is wrong. But is very much so a real behind the scences happening or possibility of happenings. Don't be so naive. Look deeper than face value, which is front desk, go further into it, yes corporate is most likely your monster, smiling and planning in your face. They will let their employees or subordinates take the fall, or our darts thrown to protect their own tushies while we still remain ripped off and pist to no end in sight. I am still undecided as to wheter i will stay again, but i will seek to have promoted a man or woman who really is willing to run a good business, wholesome relationships, not made up fronts, and willing to serve guests. I would be an ass to think the front desk or maintenance or housekeeping is solely out to get me, they profit nothing and suffer everything, so who does profit, the people we are complaining to who don't want us asking for our money back, or recieving complimentary anything but pastries to stuff our mouths as to say "Shut up and take it". I do feel sorry for those working their. Now also regarding thefts, really the loop hole is just this, private properties really don't have responsiblity to protect your items, for this is all on aggreement of pay for the room and board at your own risk. You are responsible for the safety of child, and assets and or property of your own, anything left behing is as good as free game, even if other folks are taking it, reality here is the world is a bit bent, and some show up when they see you are not aware, and trust it, your not aware one hundred percent of your time breathing. Thanks for reading this for your own awareness and protection. Or better yet, thank yourself for not being so lazy and reading a valueable piece of mind.

LA QUINTA SECAUCUS It's one star due to lack of management to uphold their 100% guarantee. This is a copy of a letter I wrote to the GM following our arrival. To date, there has been a generic brush me off email response. I have also posted this on Trip Advisor, and have had 476 reviews in one week. You would think the negative publicity alone would at least deserve some kind of mutually agreeable decision between us and the hotel. November 13, 2001 RE: Reservations 11/11-11/13/2011(2 rooms) Hi Mike, (GM) You don't know how it pains me to have to write to you. We just got home from our weekend trip to NYC and our stay at your hotel. Check In with (Kimberly) went very quickly-our request for rooms near each other was already put on file. However, although my reservation showed the adjusted rate, my friend's room who booked thru Hotels.com, and traveled with her two young children- Kimberly couldn't tell us for sure if the rate was adjusted to the corporate ITT rate we talked about. She had no idea, but told us that it would be displayed upon check out. We got our stuff to the room (214) & (212) and it was spacious like I remember, however I immediately had to call down the front desk and report that there were 2 very large dark stains on the carpet (one right in front of the bed and another right in front of the sofa bed). It appeared to be from a previous guest spill, so I didn't want the hotel thinking we had made it. Honestly, I can't believe the room was rented without that being addressed in the first place. Went do dinner, and noticed that my friend's son as well as my other friend that I was sharing a room with, were both coughing quite a bit, so we wrapped things up, got back to the hotel around 11pm, and hit the sack preparing for our big day in the city so we and the kids could get some rest. Imagine our surprise at aproximately 2am when alarms went off in the hotel. So, now everybody is up due to both rooms having a person coughing, and now we are obviously needing to exit the hotel in 35 degree weather with them. Okay, it's an emergency procedure. I get it. Firetrucks, police all show up, clear the hotel and we find out it's a faulty switch to one of the sprinklers or something of that sort. Back in to the rooms, and try again to get to sleep. Here we go again. No sooner do we get all settled in and just on the verge of sleep, the alarms go off again. Back we go, and as we proceed to the front desk area, the clerk, is telling everyone "there's no fire, it's a switch but I can't turn it off, only the fire department". Great, just great. Another guest proceeds to tell him that "it's the kids in room 204...they are smoking up a storm in that room so bad, that it's even spilling into my room next door-that's probably what's setting of the sprinkler switch-tell the Fire Department to check out that room!". I hear your agent tell the guest, "Well the 2nd floor is ENTIRELY smoking." SAY WHAT??! No wonder, my girlfriend, and my other girlfriend's son are coughing up a storm. They both have ASTHMA!! I tell your front desk agent, why are we in a smoking room, we DEFINITELY made it clear that we had to have NON SMOKING rooms and the hotel IS NOT sold out. All we get is the response "I'm not sure, I wasn't here when you checked in, come back in the morning."....uh, it IS THE MORNING!! So, now we proceed back to our smoking rooms to try to get at least a couple hours of sleep with the kids, and first thing daylight we call down and your agent says she has one room ready we can move to, and by the time we get back from the city we can stop by and get the keys for the second room. She said we could leave our stuff by the door, or we could put it all in the one room already ready-which we choose to do, and if we forgot anything, it would be moved over by housekeeping. She obviously was aware of what went on with the faulty switch that made the alarms go off in the middle of the night, and I told her someone needs to address the situation now that we have experienced two major problems. She said the front desk manager would be in Sunday morning. We were given rooms 702 & 708 now. Came back from our great but (obviously we were all exhausted) trip in the city, and got the 2nd room's key and turned in. Shortly therefter, I realize that I left an unopened bag of food in the first room's fridge and my girlfriend's daughter left her pillow (with colorful personal pillowcase) on the bed in her first room. We report to the front desk and are told that the food was either (A) thrown out, or (B) in the fridge of the office, and the pillow was most likely recovered by housekeeping. Either way we were told to check back in the morning prior to checkout and speak to the front desk manager. Checking out today, there was one female agent (Emily-Elvira?) who we told about the various situations, and she proceeds to make calls and this is her response. "I'm not saying there wasn't food you left in the fridge, but the guest now says there wasn't anything in there, and the housekeeping staff says there wasn't either". Okay, yes, of course, the bag got up and exited the fridge by itself. Oh, my God...just tell me you threw it out or the staff took it already!! Pillow: "I'm not saying you didn't have a pillow on the bed, but the staff says there wasn't one." Yes, of course, that pillow got up and walked out of the room as well. Silly us. Come on Mike, okay-the food fine. Thrown out whatever. The pillow-really?? The smoking room really?? The alarms really?? I told (Emily-Elvira?) I am denying the charges for Friday night. She said the other room was already paid thru Hotels.com. Seems to us, if you can't even tell us what the rate was, then how do you know it was already paid?? In either event, I have contacted my bank, and my friend,has already contacted Hotels.com and has put in a discrepancy until both rooms are refunded the cost of Friday, November 11th. I wanted you to be aware of the situation when you get notification by the bank and Hotels.com. It really is a shame. We went in thinking based on our last time and the problems we had, that no way are there going to be issues again. Wrong. What a pity. You have a convenient location, but the customer service skills with your front desk are COMPLETELY lacking. My girlfriend and I have both been travel agents for 15+ years. and both agree- your front desk needs major assistance in those skills. Considering the level of inconveniences we have experienced yet AGAIN, please refund the first of the two nights we spent at the property for both rooms-the night of 11/11/2011. checked out of rooms 708 and 702

My boyfriend and I went to San Antonio and stayed at the LQ on the river walk. Upon arriving we were blocked in by valet parkers, took over five minutes to be greeted when we were the only ones there, had to wait on the cleaning service, didn't get a room close to our friend which we requested, charges us way more than quoted, the tv didn't work, and there was a dog in the room behind ours that barked ALL night. Will never stay at another La Quinta!

I recently stayed over night at the La Quinta in Birmingham AL on Riverchase PKWY and upon checkout I left a pair of Nike AirFlex Trainers(whit/black-orange-drkgrey in color size 11.5).It took two days of me calling the hotel before anyone would even look for the shoes. Which I felt was a stall tackic because the house keeper had taken them. I am still waiting on a phone call from the mananger which I stiil have not recieved.My wife and I checked in at 6pm on 1/13/2012 and checked out on 01/14/2012 at noon. I am very disappointed with this establishment, because I know for a fact I left my shoes and for my concerns to be blatenly disregarded is down right disrespectful.

I am at La Quinta in near Busch Gardens and the bathroom is full of roaches.... I came for a mini vacation and lets just say, I will not be coming back every again.... This is unexceptable. Very very disappointed.

FYI- When we reserve a room on LQ.com or through the 800, we are ONLY confirming a 2 bed or 1 bed room. Any other requests are just that, REQUESTS ONLY. This includes Smoking, Non Smoking, Refrigerators, microwaves, Upstairs, Downstairs. These are all ONLY REQUESTS. If the actual hotel can accommodate our requests, they will. Certain times of the year they can not. The website only allows reserving a room-bed type. The website does not know if the actual hotel has non smoking or smoking rooms left. The website does not know if the actual hotel has upstairs or downstairs rooms left. The website does not know if the actual hotel has refrigerators or microwaves or rollaway beds available. The same goes for the 800#. The people we talk to through the 800# DO NOT KNOW what the actual hotel property has available. They ONLY KNOW if the property has any 2 bed rooms or 1 bed rooms. They CAN NOT SEE if those available rooms are smoking or non smoking or if they have microwaves or refrigerators. I have experienced this first hand. During a properties busiest time of year a lot of people don't get what they are hoping to get because it is NOT AVAILABLE. PLAIN AND SIMPLE!!! This is especially true if we wait until just a few days before we plan to arrive or worse yet, reserve a room ON THE DAY OF ARRIVAL. I don't smoke but have had to go into smoking rooms because that is all that was left when I made a reservation. This was all explained to me during one of my stays. And it all makes sense. The individual hotels don't run the website. The Corp office does. How does the Corp office, in Texas, know what the hotel in Miami or Chicago, etc. has available. They DON'T! The same logic goes for the 800#. I thought I'd pass this on. If you want to know for sure if your preference's are going to be available, call the hotel directly. Make sure you are talking to the actual hotel because when you call a hotel phone number and if you push the wrong number, you will be directed to the call center(800#). Then you are talking to someone who does NOT know what the hotel has available-except bed type. If they say, "Oh yes, there are non smoking rooms", or "Oh, yes you will have a micro/fridge", or "Oh yes, you will be downstairs", etc., THEY ARE FULL OF IT!!!!! The people at the Call Center (800#) are not in communication with the hotels. They DO NOT KNOW what hotel properties have available or don't have available EXCEPT bed type. The 800# will also overbook a hotel. I have witnessed this also. I checked into a hotel once and while I was standing there (waiting for my smoking room because I booked a room too late), the front desk clerk looked kind of aggravated. I asked her what was wrong and she said the hotel has been sold out for 2 hours and 2 reservations just came over from the 800#. Imagine how mad those people were when they came in for their reservations. I feel sorry for the front desk people too, because it's not their fault. They are only doing their job and, to a certain extent, their hands are tied. By the way, if you read the fine print on the website it says everything I just told you about "requests". "Smoking preference's based on availability" and "You can enter special requests through the "Special Requests" field of your reservation. The hotel will do its best to accommodate your request." DON'T BELIEVE THE PEOPLE AT THE 800# either. I really don't think they care. IMO, if they did care about you and me, they would be honest and say, "I don't know" or "that's not a guarantee" or "please hold, while I call the hotel and ask". I think they are just trying to get their quota at our expense and at the expense of the people working at the hotel. Just trying to help.......

On 12/31/2011 we had a big family reunion starting in Tarpon Springs and finishing in Orlando, FL. We arrived in Clearwater on 12/30/2011 and I made reservations for two rooms (533 & 542) at La Quinta Inn Clearwater Central, located at 21338 US Hwy 19 North, Clearwater, FL 33765, despite my previous bad experiences with La Quinta in 2008. I am/was a La Quinta Rewards member and had a really bad customer service experiences at La Quinta in Orlando back in 2008. My wife talked me into staying at this location because it was going to be for just one night, so I decided to give them another try. Little we knew we were going to regret this for the rest of our lives. We arrived around 8 pm and got into our rooms. The other part of our party had recently returned from a trip to Peru and had brought us a few gifts from that trip. Among those gifts, was a beautiful and elaborated painted picture of St Jude Thaddeus that they had it framed for us. I am a Christian and St. Jude Thaddeus is my favorite Saint. This was the St. Jude from Peru, so the image is very different from the one we know. We exchanged all these gifts that night in the room after we returned from dinner. Next morning we got up a bit late, do to staying up late the night before, and literally rushed out of the rooms checking out after 11 am. We went to Tarpon Springs, met with more family members and drove that afternoon to Orlando, FL to our next Resort. As we got everything into our room, we realized the framed picture of St. Jude was missing. We turned the vehicles upside down and could not find it. We realized it was left behind at La Quinta in Clearwater. There was no other place. We left La Quinta, went to Tarpon Springs, had lunch, shop a little and drove to the next hotel in Orlando. Immediately called La Quinta in Clearwater and the person at the front desk said he would call us back. He never did so we called again and he claims it was not in the room. That the item might be in the manager’s office and they did not have a key to that office. He advised we call the next morning and talk to the front desk so they could speak with the employee who cleaned the room. He also said that the manager would not be in until Monday 1/02/2012 because of New Years. Next morning we called again and the person at the front desk told us he would investigate and call us back in 2 hours. 4 hours passed and no call, so I called him back and he told us the same thing. The framed picture was nowhere to be found, he did not have access to the manager’s office and to call again next day, Monday 1/02/2012. The next day, Monday, I called, explained the situation and asked for the manager. The person at the front desk told me the manager was around the property, but he/she would tell the manager to call me. I explained that I was told the same thing many times but I never received a return call. He/she said that she/he would make sure the manager will call me back within 2 hours. And so the manager did call me, but to my amazement, she did not know anything about this incident until now. There weren’t any notes in the system, a lost item report, a written message on paper, a note on the manager’s office or even a phone call to the manager the first night. She said she was sorry about the incident but the framed picture had not been found. She also stated that her employees have 4 years with the company and have never had an incident. She stated that if the item turns out, she would call me to get my address and mail it to me. As an FYI, I am an Area Manager with a National and publicly traded Company and I supervise 8 stores in my district. I say this without egotistical intention, but with the purpose of establishing a background. With that said, 2+2=4, not 5. The last place the item was seen was in that room, so I know we left the item behind in that room. I understand it was our mistake, as we should be more careful with our belongings. I also understand the world we live in, is not a perfect world and we all get tempted at one point or another. However, that doesn’t mean customers cannot expect to have an item returned, if left behind at a well known hotel chain. I have taken the time to write today, not with the intention of receiving a letter of apology or a free night. The manager has already said she is sorry and I will not step into another La Quinta Hotel. But so you open your eyes and see what is going on at La Quinta hotels in the field. The item was taken by someone in that hotel and I may never get it back. The manager stated that, “this has never happened here before”. Well I will add, "that you know of". I called 5 times between Saturday and Sunday, spoke with her employees, but no one completed a lost item report or even placed notes regarding this incident in the system. If I would have not insisted up on it and continue to call, the manager would not have even known about it. As a matter of fact, I was about to give up on Sunday but the fact of knowing that there is a dishonest person(s) among the employees at that hotel, was enough to motivate me to follow thru to today. So, just as I was about to give up, I would not be surprised if others have given up after the first call as well. In this day and age travelers have many options when it comes to lodging. We look for a clean place, which by the way both rooms we stayed at had a very strong odor, and reasonable price. But most of all we expect great customer service and peace of mind. We travel very often, especially with our grandchildren and they have left a few items behind at hotels, but these items always show up. We even had a hotel ship it back to us, at no charge! Of course, Walt Disney World is a different story, but it shouldn’t be. We should expect honesty and good customer service from every hotel we step on. If this was one of my stores I would start an investigation ASAP. I am doing my part by sharing my incident with you. And just so you know, I will share my incident with all travel advisory websites. Not with the intention of hurting the hotel name, but to warn travelers of this specific hotel.

Theft @ LQ I am gona tell everybody the incident happened with me when we stayed at LQ, so everybody will think twice before making reservation at LQ. I and my wife stayed at LQ southwest Houston, TX. over the christmas weekend, when we went to the breakfast area for breakfast my wife put her purse which also contained my wallet inside on the chair and went to get tea and I went to get my coffee too when we turned around the purse was gone. There was another family taking breakfast at that time sitting about 3 tables away from us, we were sitting on the table next to the storage room door, and an employee was working in the area, we reported the incident to the front office, she prepared the paper work, reported to the police, called the manager, who was not at the property, but he didn’t come to help but said I will come tomorrow and watch security video( they didn't have camera in the breakfast area, only in the lobby). Later the employee who was working in the breakfast area was leaving for the day had a big bag hidden under her jacket, I asked the front office employee to stop her until Police arrive but she refused to take any action. We lost everything money, driver licenses all credit cards, ATM cards and very important documents. So we were left with nothing and no means of getting money from the bank while 350 miles away from home.

DO NOT RECOMMEND LA QUINTA IN CHATTANOOGA TN! THERE WAS RUNNING UP AND DOWN THE HALL ALL NIGHT AND HOTEL WOULD NOT TAKE RESPONSIBILITY FOR KEEPING IT QUIET FOR GUEST TRYING TO SLEEP TO GET BACK ON ROAD!!!!!!! IT IS HOTEL RESPONSIBILITY FOR WELL BEING OF ALL THEIR GUEST! THEY WOULD NOT EVEN ADJUST BILLS BECAUSE OF THIS!!!! STAY AWAY FROM THIS ONE IF YOU EXPECT TO BE TREATED DECENT FOR THE MONEY YOU HAVE TO PAY!

stayed in a dump West Southern Ave Indianapolis, Indiana. Parking lot had more potholes and cracks than a Brooklyn street. Felt very unsafe using the rear entrance. After numerous times speaking to customer service they said they would send a voucher. Called today and the have a wonderful day customer service says they cannot send a voucher. The money does not mean anything but I just sent e-mail to all 211 people on my friends list and told them this. LA QUINTA TALKS THE TALK but does not walk the walk. walter mitchell lancaster, pa

I had a terrible experience at laquinta. Just to let everyone know this website isn't affiliated with laquinta in anyway. If you go to lq.com and go to contact us you will actually get the real corporate office. The only reason I might go back is because the corporate office fixed the situation. Ive come to find out that the franchise properties are alot worse they go by there own rules.

Never will I stay at La Quinta name of corp should be changed to PISS POOR Hotels Wish I would have read reviews!!! DO NOT stay at Miami hotel. At least 30 guest sitting here waiting on rooms !!! Everyone is mad about service

My daughter and I recently stayed at La Quinta Dallas Uptown (Last week). I love your hotels normally and would not want to stay anywhere else. However, this was the worst experience I have EVER had. Imagine coming back to your room and finding your door open! Not just unlocked, but open. I want to be contacted regarding resolution of this matter. In my mind it is an unacceptable error. Nothing was taken, fortunately, but that hotel is right off the highway and was open to the public view. Please contact me immediately............

We have stayed in LaQuinta in Sebring FL. 4 days in Aug. 3 days in Nov. It is a great hotel to stay in. Clean. Courteous people. No noise. I felt safe there. We had our little dog with us and he woke up at 1 a.m. and I felt safe walking through the halls taking him outside. Great breakfast.