La Quinta Corporate Office & Headquarters

My stay in Longview, TX was HORRIBLE--probably because they CANCELLED my reservation without my knowledge. And when I asked them who cancelled it,they could not tell me because their records didn't indicate that information. So basically, I was stuck 8.5 hours away from home without a place to stay...awesome La Quinta, awesome. They have lost my business permanently. They will also lose business from my family and friends, and anyone else who will listen to me complain about their poor customer satisfaction skills.

Drove out of our way, after ten hours on the road, to stay at LaQuinta at Fort Jackson, Columbia, SC. We are senior citizens and had a previous good experience at this LaQuinta. We presented a coupon and were told that they would not accept it that day. Our bill was almost twice the price on the coupon. We were so exhausted we could just not go any further and stayed. I call this come-on false advertising.

I was at the La Quinta in Merrillville IN last week, Oct. 26-28. Was told that it would cost 184.80 for the three nights by the manager (Brad), but he ran my card for 416.64 and when I told him that he over charge me. He said that he ran my card for the amount he told me , but when I pulled up my account on my phone showed to him." He didn't know how that happen"l. So I call my bank to tell them the what happen to stop the transaction. They talk to the manager, gives him the fax# to send a letter head showing the correct amount to fix the problem so those funds could be put back into my account. Because now my card is locked behind this mess!!, I can't use it until they send the bank the fax letter saying the amount they where to get. So to make a long story short I spented the last four days!! with no money, going back and forward with bank and the hotel trying to fix this problem. Because the bank never got the letter the hotel said they sent. So I had to borrow money!! to get to the airport. To get home back to Dallas Tx. And when the hotel finally got it right they still charge me the 184.80 when I feel like they owe me four days!! of going with no money and the 184.80 they charge me for the room. Hell!! I know they owe me, it's because of them this mess happen. Unless I am compensated for this I will not be staying at LaQuinta again!. And they will be hearing from my lawyer.

Horrible customer service at La Quinta Sandusky. They allowed the hotel to be booked to a large school group. The kids left trash in the hallways, caused constant noise disturbances and after calling the front desk nothing happened. I got a lame apology in the morning, but nothing taken off my bill for the inconvenience.

Can't give less than a one star---too bad,they really earned it in Las Cruces,NM Mansillas location. Complained for a refund, mgr stated no record of it though a 3rd party hotel booking agent had the records confirming issue. Dirty room, garbage outside the room,moved to another room, then bedbugs in the 2nd room. Left for another hotel. Manager did a great job of losing thousands of $$$ for his company. Homeless shelter looks better!!!!

My stay at the LaQuinta Inn was not good at all!!!!! We didnt have a working t.v.,air was not cooling the room. There were no maid services there to clean anything. Very horribale experience in Savannah Ga.

We had two rooms reserved in Rapid City, SD for two nights. We checked in went to the rooms and I would not let my grandson come into either room. They were FILTHY!! I have never seen anything so gross!! From the curtains to the carpets to the pubic hair in the shower. I realize they are pet friendly, but give me a break! We have a pet and there is no excuse for the filth in these rooms. I would not let my pet stay in a room like that!!!!! We complained at the desk, they sent us to two other rooms to look at and of course they were no better. I demanded my credit for these rooms on my credit card and of course they would not do that. They offered to clean the rooms up, but I did not have the time for a total room remodel, they need to gut that whole place. On our way out we noticed the HUGE spider web hanging from the light in the lobby. How disgusting, we would never recommend this place to anyone. I will be writing to their headquarters.

We have stayed at numerous La Quintas due to the fact they except pets, I like them so much I joined there rewards to earn free rooms. The last couple of times it's been horrible. We are currently staying at the Temecula Ca LQ and the manager is so rude I just want to slap her. The last few mornings in the breakfast area, my fiancé and I got to dine with the entire housecleaning staff, which was really weird!! Then we have a room occupied above us and the people have been non- stop with the noise and the manager doesn't even give a crap, like oh- we'll I should just deal with it. I do not recommend to ever stay at La Quinta Temecula Cali.

La Quinta in Ventura Ca. My wife and I live 460 Mile from Ventura Ca. We left our home at 4:00 A.M. so that we could arrive in early in Ventura to check in. We arrived at 11:30. Walked in to register but the lady at the counter said that there were no room available be cause they all needed to be cleaned and peaple hadn't checked out. There were only 11 cars in the parking lot. This is a large hotel of 3 stories. We had reservations. I told her that we had to be in Santa Barbara at 2:00 that afternoon and we would be up there until 9:00 and when we get back into Ventura we would stop in the office to pick up the keys. She told us that she would not register us. I have never been to a hotel that would not work with us and was very unfriendly. As we left the office there were two men in the parking lot talking about how rude she was to them also. The ladies name was (Amanda). We will never stay at a La Quinta again!!!and the corporate office has yet to hear about this, as well as about Amanda. Beds were comfortable but the room need to be updated a lot. Very unhappy!

I just got back from the La Quinta on University Avenue in Berkeley, California. The place is Horrible. First, the sheets were not changed when I got in the room. Then I got bites on my legs when I woke up in the morning. The carpet in the room was old and dirty. It was a horrible experience. Now I am told that the bites on my legs are bed bug bites. I would advise everyone not to stay in that La Quinta. For me I will not stay in any La Quinta ever again.

I stayed in La Quinta in July and paid my $406 bill the day I left. 4 months later La Quinta debited my checking account for $300 dollars and I have not been able to get it back.

Dear Customer Relations Director, My recent stay at the Conroe, Tx La Quinta was in one word "appalling". Not only did they refuse to honor my daughter's employee discounted rate for the Saturday night, they turned the a/c off prior to check-out while we were trying to secure a room nearby(a tactic used on criminals and hostage takers-I might add). When we checked online we could clearly see available rooms there for the Saturday night at $107. So in my opinion they put my family out on the street just to get a few dollars more for the room. At a time when working class people are feeling angry and cheated and have taken to protesting wall street and corporate greed, I find the Conroe-La Quinta actions disgusting. I would strongly suggest "How to be customer friendly" training for the manager in the future and perhaps some lessons on how to make less greedy managerial decisions also.

Copy of e-mail to Ft. Myers, FL City Council re: "Ft. Myers La Quinta Central Hotel." _____________________ To: Ft. Myers’ City Council/City Hall personnel Re: request Date: Oct. 3, 2011 (Sent e-mail to 3 different departments at Ft. Myers’ City Hall) Upon returning to our La Quinta Hotel on S. 41 (next to Mel’s Diner) at aprx. 8 p.m., (Friday. Sept. 30), my wife and I wanted to refresh a little bit in the hotel’s pool. Two other hotel patrons were also attempting to get into the pool. Both gates of the pool were locked tight. Upon going to the front desk to inquire why the pool gates were locked, I was informed by the hotel’s front desk personnel it was a “city ordinance” – “from “dawn to dusk” Therefore, “the pool closes at 7:30 p.m.” (The Ft. Myers’ La Quinta website fails to mention this.) I was astounded and never heard of such a thing. The front desk lady-attendant added that the hotel has nothing to do with it. It’s “all a Ft. Myers city ordinance” of which “they (the hotel) have no control over.” She continued to try to guess at an explanation – something about “lack of required daytime lighting.” Is there anyone there who can verify this? If so, would that individual be good enough to send me a copy of the ordinance either mail or e-mail. (If e-mail, please disregard any automated return Spam-mail message you may receive. I check Spam mail 2-3 x’s/day.) Our brief, 2-day stay in Ft. Myers was, for the most part, pleasant; however, we will not return if this is the rule for any/all Ft. Myers’ hotel pools. Thank you for your prompt attention to this matter. Sincerely, Wm. J. Kearns, 10566 E. Rabbit Ln., Floral City, FL 34436 e-mail: wjk43@earthlink.net Self-note: Response from 3 people. Major response from Mayor: It’s a Florida state statute, not a city ordinance. Other response included the hotel is not within the city limits (huh? – I questioned this. How can “La Quinta Ft. Myers Central” not fall within city limits when it’s right on 41 a few blocks down from Cleveland? ) and therefore falls under the county jurisdiction I responded to all 3 e-mails emphasizing the fact that I had already called 3 other hotels in the immediate area and all 3 had pool hours ranging from 7 a.m. to 10 p.m. with none of them ever hearing of “Dawn to Dusk” rule. (The diagram of the hotel, which is given to the patron only after check-in), shows the pool hours as “9 a.m. to dusk.” At no other time is it mentioned or shown to the customer either on the website or on the phone when the customer is inquiring and/or making a reservation.)

im so upset with the services i got from the la quinta in tampa fl. Its located on 30th and busch. I was under the inpression that my things where safe. But my room was paid up and my room card was shut off and officers were called on me. The hotel said they called officers because the maid said my room had a marjuiana smell and marjuiana shaves and that the maid was under the impression that i wasnt coming back.. But when i told them i dont smoke and could i have my belongings. Then i was informed that my money had been moved to the front office and my things were in the room. My things were brought to me missing verious vauleable things.Then i was brought my money missing 2500 dollars.My girl friend is a stripper and a club promoter.so thats the reasoning for the money. But i will be taking futher action.. I was not allowed to know who was the person that wit thur my things.

I wouldn't recommend a dog to stay at the la quinta inn at 190 north. 10th street fowler california 93525. My husband is a truck driver and we where layed over so we decided to get a too.it was about 3 or 4 in the after noon so we paid 79.00 dollars for a room. Everything was going good until almost 12am when the management came knocking on our doonr t .anling us we was smokning in the room. Which we was nt. And then called the cops on us to make us leave. I wouldn't recommend anybody staying at this motel ever!

We just stayed 2 nights at La Quinta in Galveston Tx, and we are extremely dissapointed with our stay. Since we checked in (5pm) They gave us a room that was diry and unmade, (on the third floor with all of our stuuf) We try to call the front desk but nobody answered after 10 times of trying, we went to the front desk, and Had to wait 30 minutes before getting another room. (we had our baby and pet with us, with lot's of luggage) Then they sent us upstairs again, to discover that the 2nd room they gave us the trash can and toilet were dirty!! We called the front desk with no success, so my wife had to clean it. We try to contact the manager but he never showed up (Willis Gandhi) We dont even know if there is really a manager in that property! But the worst we had to experience was on friday night, my wife went to get some ice and she fell off with a large vacum cleaner cord that was plugged in outside on the hall at 1:15am!! WHAT A NEGLIGENCE! She hurt her knee, she went downstairs to show the pictures to the desk clerk and ask him to remove it before someone else got hurt, but hte clerk didn't show any interest at all. He said the manager will call us next morning, but is been 4 days and we haven't hear from anybody!!! We wont stay here never again!!

My husband and I are truck drivers and find ourselfs staying ina alot of hotels. We have alawya had very good service at La quntia and make it our hotel of choice. However~after staying in the La quntia the last few months at a couple of your hotels we have recieved very bad service~ no micros no frig ~ and the staff rude and uncaring . your hotels appear to becoming more like a motel 6 and for the price U are charging I expect more . Please advise your employees they need to remember that they provide service it is their job.

My wife and I recently returned home to Florida after spending the week of August 24 to August 31 at the La Quinta Inn and Suites,Cleveland Airport West,N.Olmstead,Ohio. We are both in our mid 80's and I am a W.W.2 disabled veteran with a scooter. We were immediately greeted at the desk by James Woodruff,Regional Manager and the front desk clerk who provided us with a very nice room and double queen beds that had wonderful mattresses. They also provided me with a shower chair and a shower with a grab bar. I had been having trouble sleeping but the beds were very comfortable and I slept well all the nights we were there. The complimentary breakfasts were fabulous and as I had some difficulty manuvering in the area Donna, the Breakfast lady actually brought all my food and drink right to our table. From the Manager to the desk clerks to the maintainance crew they all were great!

La Quinta in Mckinney Texas Extremely poor Management have no Idea about running a hotel For being a new Hotel it was a joke nothing works in the Hotel from a hot water problem to clothes racks falling off the walls. To cheating one on the Bill. I want to hear from you Mr Goldberg at corporate, you need to go out to McKinney and find out what the is going on.

My family and I have been staying in LaQuinta's for many years and have always been satisfied. Not so with the LaQuinta in Tamarac, 3800 W. Commercial. First, there were no towels. We were told they would be delivered shortlly - after 3 hours we were told they were still in the dryer - by 10pm we were told "Oh, we don't have any more towels". Not "I'm sorry" - no excuses. Simply, "we don't have any". This was after getting our home ready for tenting, which is a great deal of work. The first thing I wanted was a shower. That didn't happen until the following afternoon. Of course we had to listen to the F word throughout our visit as there were many others not happy with the towelless situation. The large family BBQ by the pool discounted bathing in there also. We drove home and showered at our neighbor's house, then returned to the hotel to find a bag of towels outside our door ripped open all over the floor. Of course, when we asked for more, there weren't any. The hallways were dirty - locked doors held open with chairs, sticks, garbage cans - the bagels hard - the coffee cold.