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I recently stayed at the La Quinta Inn Highland Mall location in Austin. Let me start by saying I have always been a fan of La Quinta and never had a bad experience before. This was the worst hotel experience yet. To start the rooms were shabby. There was a gap around the door that you could see light through at night, the bathtub was peeling and the walls were dingy. The continental breakfast was a joke. They were out of food when we went down and when we asked them to bring more (mind you there was no one at the front desk and housekeeping was checking people out) food they brought out more bagel etc in a garbage bag. We would have changed hotels if there had been another option. When we checked out we asked them to split the bill three ways between us. They charged my card for the entire stay. When I asked them to fix it, they told me I would have to have the other people call in and give their card numbers (althought they had already been swiped on checkout), and that I could collect money from them if i needed it. I was so irrate that I called customer service. They were not much help either. Apparently there is nothing I Can do but wait to hear from the manager. Even after my friends called and left messages with the manager he still has not returned calls. It makes me mad that La Quinta claims 100% customer satisfaction, yet no one cares or seems to want to help me with my problem. I will never stay at a La quinta again, and am writing terrible reviews on as many web sites as I can about this horrible experience.

I am sorry I had to give 1 star but there wasn't a zero on the list. Customer service is the pits at La Quinta Inn Otter Creek in Little Rock, Arkansas. I booked, paid deposit, and had a contract to have a surprise function there and three (3) days before my function I went to pay balance and was told I couldn't have it and that they didn't have a license to have a DJ or alchool. No one called me prior to and they didn't have a copy of the contract. BUT I DID!!! I have been calling for my refund since I was entitled to it due to their fault. That was April 4, 2012 and today is May 24, 2012 and I just got off the phone with another lie after going to the office yesterday. I guess I have to go over there again today. C Pumphrey and still displeased.

After looking through the rest of the poor ratings and negative comments I wish I had known this page was here prior to booking a reservation with La Quinta. I did not even stay at the hotel and feel the need to comment on simply making a reservation and cancelling the same reservation the following day, but having a hold placed on my credit card in excess of $1100.00 for a stay which did NOT occur. Not only are La Quinta hotels obviously not kept in sanitary conditions, but they don't honor special requests which they solicit, the staff is rude and down right ignorant, but they also charge credit cards even after reservations are cancelled more than 2 weeks prior to the previously reserved stay. If the Rating options were negative numbers, I am sure the average would be even lower than what it currently is. After calling the 2138 West Mercury Blvd Hampton, VA 23666 I found that you obviously don't need any more than a 3rd grade education to work there. The front desk associate immediately confirmed after giving her my name that my reservations had been cancelled. Then proceeded to tell me that there were check in's for 7 of the rooms I had previously booked. When I asked if it was their policy to request a photo ID and the credit card that the room is to be charged to, she gave me all 7 of the room numbers. I asked the question again regarding the photo ID and credit card and she told me that yes it was most likely asked for. Then told me to call my credit card company because they can remove the hold faster than anyone - her exact words. After I told her just how ridiculous that sounded, because a credit card company is not going to remove a hold placed by your hotel, she then said she didn't have the authority to remove it but would have "her boss" review the information. I asked her who the Manager was and if I could speak with him, she told me Mr. Allan and he wasn't in but she would print all of the information and give it to him. I asked her for the full name of the Manager and when he was expected back in and she said, probably what happened is that there was a duplicate reservation made. Then she said he should be back in this evening or tomorrow morning but I can transfer you to his voice mail.

I traveled from WV to TX staying in 3 different LQ Inns. The first one being the LQ at 258 Harry Lane Blvd in Knoxville, TN. This hotel was filthy with visible large spots on the carpet. I immediately removed this locale from any future trips. The 2nd night I stayed at the LQ in Texarkana, TX at 5201 State Line Ave. This room was likewise dirty though to a lesser degree than the first one. The third LQ was in Midland, TX at 4130 West Wall (Ave?). After getting on the road the next day I noticed an itching behind my left knee. When I arrived at my home I discovered I had over 90 Bed Bug bites over my legs, feet and elsewhere. I have been unable so far to find a lawyer to help me and the La Quinta Inn operators all claim that their rooms have no infestations. I only started using LQ due to traveling the last 2 years with pets as their policy is liberal in letting pets in the rooms without additional charges. I think I need to invest in a travel trailer and forget hotels altogether.

Gentlemen, after calling my usual stay overnight place in Salt Lake City, Utah and being quoted $191.00 for a night stay (we were shopping for our Granddaughter's wedding) I called La Quinta Hotel at the airport in Salt Lake City and was quoted $80.00, I called my regular hotel and cancelled and booked La Quinta. That gave me a great idea for a wonderful commercial. I am a great-grandmother of 71 years of age and I would be fantastic in a commercial.......I model quite a bit, walk the golf course in Pocatello where I live and travel all over the world and people and friends tell me I look 50 or younger. I have a great idea and would love to share it with you if you are interested. With all the senior citizens in the country watching their money after retirement, they find out money doesn't stretch like it used to when younger and working......now I watch my spending but still enjoy life to the fullest. You can contact me by e-mail or phone 208-232-4211 and I know my idea will bring more seniors to stay at your great hotel. the remote lighting up in the night not to disturb my daughter-in-law in her bed was fantastic especially when our vision is not that great as we age. Loved the room, the coffee maker, the quiet air conditioner and all the rest, your staff was pleasant and I asked for another blanket and they were there in less than 2 minutes. Please contact me and I will give you an award winning commercial. I have loved all your commercials and this one would be from a woman's point of view, especially a great Grandmother who my friends and family call me Weezie. thank you and hoping to hear from you. I was in sales for over 35 years, freight industry, vitamins and modeling. Sincerely, Luisa Perez Aleman Miguel de Ojeda Bolliger. I also speak, read and write Spanish. I could speak to Spanish Speaking people. Have a wonderful La Quinta day. God Bless You All for saving me monies while staying at your incredible Hotel. Weezie!! With Smiles on my face.

my husband and 2 kids stayed at the La Quinta in San Bernardino, CA on hospitality lane. as soon as we check in we left our travel documents on top of our desk in our room. we were out most the the time and only came back to sleep at night. it never bothered us to check on our documents. the morning before we left to go back to the airport to fly back to miami we noticed that some of our documents (both our kids birth certificates) we missing. someone had taken them from the top of our desk that was with our traveling documents. we asked the front desk about it and they said they would ask their housekeepers but they never contacted us. we called them from miami, they said the manager was busy. so we contacted them again the next day and the manager said the housekeeper didn't know anything about them. we are very sure someone had stolen them because both of us knew they were right on top of the desk and they are big papers that you can hardly miss. never again will we go to another la quinta hotel. i have to contact our SS office to make sure no one takes our kids social security cards using the birth certificates.

am greatly disappointed in my stay at your hotel on May 5 2012. My reservation, confirmation number 19130975132 was for a non-smoking room. We were traveling from FortWayne,In after our wedding and got to the hotel around 10 pm. When we stepped off the elevator on the 8th floor we smelled the stink of smoke. Our room was even worse. We called to the front desk to complain. They said there were no other rooms available and said to come down and they would give us some air freshener. It was a bottle of cleaning spray they gave us. I did not come to your hotel on my wedding night to clean your hotel room. We got very little sleep because of the smell and left early in the morning.Requesting a non-smoking room should not be classified as a special request and only honored if available at check in. In this day and age, non-smoking requests are the accepted norm. I feel your hotel took my $102.91 because I had no choice to leave and find a different hotel, since it was past the time to cancel my reservation. Sincerely Linda Allard This is the email I sent to the general manager at the Sharonville LaQuinta in Cincinnati. They offered us no other room or any other kind of compensation and have not replied to my email. I would rather sleep in my car than ever waste my hard earned money in a hotel like this.

I have always considered La Quinta a cut above the others but a recent experince in Norman, Ok.has. changed my mind. Management deemed it necessary to leave a fully booked hotel staffed with one desk clerk. The hotel was occupied by numerous juvenile soccer players who were methodically trashing the premises. Rude occupants were complaining to the clerk about everything from noises to inoperable elevators which the kids had destroyed. During this fiasco the clerk managed to stay pleasant and try to accommodate everyone If costcutting is thereason for this inexcusable situation I believethe priorities of management are misplaced! It was a nightmare! This is to say nothing of the billing screwup we had after checkout!

As a customer it concerns me on the people that are hired there. I recently went back to my home town and stayed at a the North La Quinta Suites in Lubbock,Tx. To my surprise a few of the workers I knew from my previous job. I know for a fact those individuals are felons. The have a variety of charges that involve drugs, abuse, and murder. As a reputable hotel I thought you all would do a careful background check on such individuals. Hopefully other customers will see this and make their voice heard as well.

I was a guess at two La Quinta Inn's located in Little Rock at Fair Oak street and the other located on Broadway. The bathrooms smell of urine in both locations. As soon as you walk in the rooms, you can smell the scent of urine in the direction of the bathrooms. Surely, someone is not doing their job in cleaning the bathrooms. Clearly,this is an automatic turn off for me as a paying customer. I'm in and out of Little Rock a lot, but right now, I am questioning myself as to why I use La Quinta in my travels. I am sure other customers have encountered the same problems, but have not taken the time to complain about this serious matter. There must be a way to alleviate this problem. I have traveled with a spray bottle of bleach so that I could clean the bathroom thoroughly obviously, that is not my job. Teh other day I walked in room #133 at the La Quinta on Fair Oaks, and I immediately went to the hotel desk, complain, and ask for bleach to clean the bathroom. The desk clerk put me in another room, #108. A customer should not have to endure that scent when visiting one of your facilities. I am asking as a customer that La Quinta address this problem in those two facilities. If you can't find where I stayed in your motel on Broadway, it might be listed under my husband's name, David Williams. Thanking you in advance to correct the problem, Pamela Williams

Your handie cap rooms are not very good for people in wheel chairs. The TV stand and the end of the bed are to close togeather my husbands wheel chair could not get through and he felt like a rat living in half a room. When in went in the bath room the door swang in the the bathroom and because of it he could not close the door for privacy, it should swing out. You need to have some one in a wheel chair with arms go stay in these rooms and tell you what needs to be fixed. Also it would be nice if you could have a grip bar on one side of the bed for the handie cap people to use to pull them selves up to get in the bed. Sometime you people dont see the handie caps people side of things. That really should be looked in to. I just called the corporate office about our stay in Salem, Oregon with no running water and no notice when we checked in. Young people at the counter with no commen since to tell people when we checked in that it was not on. If they had I would not have unpacked my luggage, my two small dogs and my wheel chair bound husband. You all need to check into you hire more often.

My complaint is not so much directed at an individual La quinta inn. It's regarding the rewards program. After traveling from california to virginia, I stayed at 4 different inns. So in reading the requirements for the 20,000 bonus points, it states in the first sentence," You will qualify and receive your bonus points after you first use" It goes on to say, "please allow 6 to 8 weeks to be posted to your account". This contradicts the opening sentence. If I qualify and are to receive the points after the first use, posting the points to my account is merely an accounting item. forget trying to contact the corp. What a scam.

i recently stayed at ur hotelin lubbock ts lq north my mother had surgery at lubbock heart hospital as far as the room it was great customer service was also great my only concern was breakfast bar the attend hair was all messy like fly away hair when she went to stir what was in crockpot hair was dangling in the food not to mention it was touching all the other food that was on line then she started to take trashand was wearing no gloves then she didnot even wash her hands are use sanitizer i made a phone call to health department and will do a follow up on phone call mirowave was very dirty i would not cook anything in ther we booked reservation at another hotel will call health department again as something should be done for welfare of customers

In Gary S Seth VS Laquinta concerning gross violations of Federally Protected Civil Rights. I suggest you begin your on in house investigation concerning: Why was I thrown out or The Deerfield Beach Fl Laquinta on two seperate occasions in November 2011 and December 2011,The second time for being deathly ill. Why were the police called and I was thrown out of The Ft.Lauderdale Laqunta for handing Your Desk Clerk -Mr. Trey-a note: "Can I exercise my first amendment right to free speech" This event can be thoroughly documented with emails and an emotionally exhausting phone call to A Washington D.C.Presidential Campaign Office. Why was I asked to leave The Deerfield Beach SW 12 Ave Laquinta for reporting Drug Dealing in the Hotel and more importantly finding a person walking out of ROOM 423 of your suites wearing my stolen gold chain--which was stolen from your Hillsboro Laquinta location with the complicity of your night manager-So I was actually asked to leave because "I called The POlice".When we get to court I hope all these criminal elements that have perpetuated these Civil Right Violations have been discharged,and I expect it to be so.naturally these events neccessataed two police complaints emails to the Miami FBI and I have,as John Paul Jones said "JUST BEGUN TO FIGHT"

will checking out and going to another hotel due to improper response and hotel inconsistent actings on different occasions And abusive Conduct that falls below the standards of behavior established by law for the protection of my incident I feel it has been very apparent that staff did not follow protocol and showed no assistance or which is my concern on the improper or attack against unreasonable risk of harm due to fall in hallway and burn 2 nd degree sustained at ur establishment on Sunday morning. The manager and staff has acted negligently And there was lack of procedures or co concern on my medical pain and lost of wages or protocol that was sustained in this premises. By hot water and hollow floor which caused severe emotional and physical pain due lack of proper procedues and first aid equipment that was not on site this is a big part to my severe pain and burning sustained at this

My husband and I stayed at a La Quinta Inn in Dallas 2 weeks ago and got over 50 bedbug bites. I have not told them yet as I’m looking for a lawyer to sue them. The windows were single glassed and our room faced the front entrance. About 12:00 PM a shuttle of some kind parked at the entrance and left it’s motor running for over an hour. The complimentary breakfast consisted of rock hard biscuits and rubbery, cold pre-made omelets. While trying to sleep in, someone’s car alarm went of three times right under our window. The bottom sheet on the bed my husband slept in had holes in it and was thread bare. We will NEVER stay at a La Quinta again. It was the worst hotel we have ever stayed at. I am also going on all my social accounts and telling them my experience.

This is in reference to an experience with the hotel personnel and manager. I was looking for a hotel with an indoor pool as this time of year the beach water is too cold as well as the outdoor pools. Personel at the La Quinta desk verified they did have an indoor pool but neglected to advise me it was not heated. We checked in on the 14th of March. I had my 3 grandkids with me and my sister. We changed in the room and went down to the pool. When we tested the water it was very cold. That is when we found out it was not a heated pool. We got the kids in the hot tub and found it full of sand. I informed the desk clerk of the hot tub condition and the restroom as it was dirty due to someone having a bad bowel movement and seems did not quite aim right. The desk clerk said she would contact housekeeping. The kids were shivering and cold so my sister and I started looking for another hotel and found a room at the Holiday Express which told us they did have an indoor/outdoor heated pool. We notified the desk clerk we were checking out and mentioned the reasons why. We asked if we could at least get a partial refund to which the desk clerk said no manager was available to ask and asked if we could call back. We tried on 3 occasions to speak with the manager (since we were informed the assistant manager was out on vacation). My husband email the manager (Krystal De La Rosa) on 2 separate occasions and has not received a reply to this date. I managed to finally speak with Ms. De La Rosa this past Tuesday. She said she had not had time to read her email. Apparently she had because she almost instantly offered a complimentary day certificate which she said she would send via email..to this day we have not received anything. Either management has "don't care attitute" or lack of customer service training. The desk clerks clearly need additional training as no offer to have manager call back was offered.

My stay at the La Quinta in Boerne, Texas was less than impressive. I have stayed at many La Quinta and have been completely satisfied, but this trip was unimpressive and feel that a partial refund is in order. The front desk personnel were less than helpful with all the following problems. From check in, it took 20 minutes just for someone to come to the front desk, and even then took her time in getting to us. Next, the gym was in terrible condition, the treadmill was out of order, and the weight machine was broken as well, with no sign of repairs throughout the week. The free breakfast was terrible, only one of the 5 days we were there were the eggs even edible, and refried beans were served everyday. The internet connection cut in and out throughout the entire stay, which is useless when you are traveling on business. Also, went down on the third day to use the spa, it was then out of order for the entire stay. When you research to stay at these hotels, you pay for what is advertised, most of the ammenities were not able to be used and no efforts were being made to fix them. I would like a response to see how La Quinta feels about their hotels being run in this manner. Dissappointed.