La Quinta Corporate Office & Headquarters

On June 18,2011, we stayed at the La Quinta Inn at Walla Walla, Washington. We were not able to get into the room until 3 p.m. and had to be at a 5 p.m. wedding. Did not get to check the room out as we were short on time. Came back from wedding late and showered and went to bed. Roomed smelled bad. Couldn't figure out why until next morning when I woke up sick and with a terrible headache. I looked out the window and all around the window was MOLD. My husband complained at the desk. No good! Then I followed with letter and pictures I had taken to La Quinta Inn in Walla Walla, the head Corporate Office, and the Washington Health Department. I have not heard back from any of them. I am planning on sending more pictures to a few other places. I will never stay at another La Quinta anywhere if that is how they care about their customers. They don't even care enough to reply to my letter! Think again before you stay at a La Quinta Inn. They charge alot and the rooms are terrible!!

I have stayed at LaQuinta riverchase in Birmingham Alabama approximately 12-13 times in the last 2 months! I just recenty became a rewards member because I was so pleased with the service/rooms. This stay has not been pleasant. I have killed almost 15 bugs in the bathroom, and after speaking with the front desk they do absolutely nothing about it!!! I have spent too much money on these rooms for there to be nothing done! Unless I am compensated for this I will not be staying at LaQuinta again!

I canceled two reservations last month Ref # 5254455010134 in your hotel in Lakewood, Wa. I contacted the hotel This morning, the clerk was very unhelpful, she did not want it to give me the corporate telephone number and just transfer me to the general manager. I explained to her that I canceled the reservations because my school at Fort Lewis was canceled and I did not have any need for the room. I hope I can get a refund for $109.00 that they charge me with out my knowledge. V/R, HUASCAR A. AVILA Supply Technician, GS DEPARTMENT OF DEFENSE Department of Military Science University of San Francisco, Army ROTC Phone :( 415)422-2484 Fax :( 415)422-2355 Work E-mail: haavila@usfca.edu AKO E-mail: huascar.avila@us.army.mil

Bought tickets on priceline because needed place to stay while between selling/buying homes. Would have left after first day if had not bought 5 nights. This was the Midwest City, Oklahoma La Quinta on Sooner Road. Shower curtain has mold on it. Very loud and noisy. If you aren't ready early in the morning for them to clean your room, they don't come back. You are left with unmade beds and dirty towels and trash day after day. When went to front desk to get more towels, worker huffed and puffed and complained she would have to go upstairs to get us some more. After 2 hours went down again and still got attitude. Next day same thing again. First day of breakfast was also disaster. No juice, no milk, no fruit and desk person just apologized and said boss was bringing milk. Had to get to work so there went the benefit of complimentary breakfast. If had the money, would give up the rest of the 5 days and go elsewhere in a heartbeat. Please reconsider before staying at this hotel.

We had been on the road for 2 days and our daughter had made reservations for 2 nights for us using her laptop and Orbitz. The first night we stayed at Best Western where we were immediately welcomed! There was one gentleman in front of us who took less than 5 minutes. Only one clerk was on duty. We requested the clerk remove his dauther's credit card and use ours. It was an Orbitz card and he promptly cancelled it and used ours...all on his computer, in a matter of seconds. We actually received a cheaper rate because of our AARP discount about which his daughter didn't know. The next night we stayed at your LaQuinta in Silverthorne, CO. because the Best Western was full. I can see why!!! Best Western had a full breakfast, including eggs and the hotel was clean with excellent, pleasant service, and offers a senior discount. Upon arrival at LaQuinta, there was one couple in front of us and one clerk spent an inordinate amount of time while the hotel manager and another woman who was just "standing around" ignored us. After what seemed like forever, the manager asked if he could help us. We explained we had a reservation through Orbitz and requested the previous card be credited and ours be debited. The manager promptly told us that was not possible. He had no idea what we'd paid and he explained how Orbitz "worked," as if we cared! He said if we insisted he could "try" to work on it, but it would take "hours." Poor baby. We didn't want him to have to do "hours of work" on our account. Upon arrival at home I went to the Orbitz site where I learned that cancellation can be done with no problem and no fee. So Orbitz was not the problem at all. LaQuinta was. I then learned LaQuinta's offers no senior, AARP nor AAA discount. Best Western's same same accommodation was $30 less with courteous service. We'll never go back!

Im a vet that lives in Oklahoma so when I have to go to my doctor appointments in Little Rock Arkansas they put me up in a La Quinta downtown on Broadway. I have stayed at this hotel three times and refuse to stay any more. The first visit I was greeted with a motorcycle club drinking, fighting, and partying all night long. The next was the room looked like someone was killed in bathroom and dragged to hallway from the stain on the carpet, nothing was clean at all. That was room 306.I also complained to the person at the desk about the noise because its posted if your not happy with your stay and its not fixed you get a free night; well they told me a biker club was stayin and its going to be loud nothing they can do and I just have to live with it. My next visit I had room 309 not any cleaner but I wasnt bothered so I was able to tolerate the room. Room 611 this is when I said no more. The room just like the other three dirty and just nasty. I woke up late because the alarm clock in the room didnt go off, then got to my motorcycle and found someone broke into all of my luggage bags that was locked. All my tools was gone, my digital camera, and my Ipod, they even took the towels I use to dry the bike off with when I wash it. The desk person when I told them all they said was you want to fill out a complaint. I said yes but I was late already for my doctors appointment that I drove 321 miles to so I had no time to fill it out. They said it dont matter nothing would happen anyway to stop the theives and I wouldnt get my stuff back or even money to replace it, just a thank you letter for stayin at the hotel and it would say we are working to fix the problem. Well if the security gaurd would have been walking the garage instead of B.S.ing with the front desk that might not have happened course I do think maybe the security gaurd and the front desk guy was the ones who broke into my stuff.

La Quinta 8303 East R L Thornton Fwy, Dallas, TX. Since arriving here on July 17, 2011, we have not been able to watch our tv. It has been reported numerous times to the front office, with no resolve. I don't blame the Manager or the other Guest Relations people, I blame corporate and Guest tek. Guest Tek should have removed all of wiring and upgraded it to match the HD technology, upgraded the dishes to the hd technology. Guest Tek's failure to do so, and La Quinta Corporates failure to ensure this was all upgraded, is what has kept many guests unhappy with the unavailability of the pleasure of viewing the television.

What makes it so bad, is the fact that this is corporates page, and they don't even care. Here is something that La Quinta and all big corporations should keep in mind: A customer is not dependent on us... We are dependent on him/her. A customer is not an interruption ouf our work. He/She is the purpose of it. We are not doing him/her a favor by serving him/her... He/She's doing us a favor by giving us the opportunity to do so. A customer is not an outsider in our business... He/She is an important part of it. A customer is not a cold statistic... He/She is a flesh-and-blodd human being with feelings and emotions like our own. A customer is a person who has problems. It is our job to handle them profitably to him/her and ourselves.

LA Quinta has a serious bed bug issue

I was travelling south on I75 from Northern Ohio to Orlando and, having driven for 12 hours, was looking for somewhere to stay for the night. I noticed a billboard advertising the LaQuinta in Macon, Georgia off route 475. The billboard quoted a price of $49 per night. I thought that was a good deal, so I pulled off the expressway to get a room. When I checked in, the lady at the counter quoted a price of $89. I asked about the advertised price on the billboard. She informed me that she had worked there for 8 years and that LaQuinta had never charged that price. This is clearly false advertising and needs to be stopped.

LaQuinta, Stonington, CT...This past weekend I received a call at home from Mr. Patel the reservation manager at this LaQuinta. He asked me "why you did not come last night?" You had a reservation. I did not know what he was talking about, I said I had no reservation there. I have stayed there in the past but I had no reservation there for this past weekend. After emailing customer service I come to find out a baseball team had a block of rooms and some how I got linked to them. Do they keep your credit card information??? How else could my credit card information be linked to someone on this baseball team? I emailed customer service and they suggested I call the hotel direct. I did. I spoke with Mr. Patel. After a very unpleasant conversation Mr. Patel hung up on ME! Well, that's real professional! Very disappointed with LaQuinta!

Stayed at Waldorf MD hotel. From reservation to checkout - all these ppl did was lie. They lied upon making reservation that the Metro station was outside their front door; (it is 15 miles away). The pictures were on beautiful, fresh pressed rooms, the stairs to walk to the second floor stink, the carpet dirty, windows full of moisture, trash in parking lot, beat up doors and hand rails. My room carpet was dirty and it did not look like the pictures, I assure you. Upon wanting a waffle for breakfast, there was no syrup, upon inquiring was told, "our orders usually arrive at 7:00, this was 6:00 a.m. Was stated on their website that they have the lowest prices guaranteed, upon trying to speak with the manager as I had a reservation at another hotel that I cancelled that was less money, the manager would not return my call and works on banker's hours 10:30 - 4:00. Was told by check-in clerk that we could have a late checkout of 4 p.m. on our departure date as we were travelling with our dogs and could not take them to school with us, even offered to book another night or pay for the night so as not to inconvenience them, was told there would be no charge and our account would be noted. CAN YOU BELIEVE THE ACCOUNT WAS NOT NOTED. Yes you do believe it and it wasn't. Then they called the police on us because they wanted us out of the hotel by 6:30 a.m. on our departure date even though check out is at 11 and late check out is considered to be noon. The police understood the situation once they arrived and said that management had to follow their protocol and allow us to check out at the very least at noon. Then had to get corporate involved and then the regional manager of which I was on the phone with them from 9:30 to 10:43 p.m. and the Regional Manager, Scott said he could not assist, Imani the Hotel Manager would not accommodate and we had to take a 1 hour Metro ride to DC to attend class and could not be back until 4:00 - so I suspect they thought dogs should stay in the 200* car as the heat index this week is 129*. Imani told us at 7:30 p.m. on Thursday night we could not have a late check out for Friday - some advance notice, huh? This hotel is not even a 1 in our books and we do not recommend you stay here.

Recently on a trip to Corpus Christi, Texas, my family and I had the mispleasure of sgtaying at one of your LaQuingta hotels from Friday July 8 to Sunday July 10, 2011. During our stay there my family and I encountered a number of problems with the room we were given. First of all,the entrance door was broken and could not be accessed from the inside of the room and in order for us to open it, my husband had to crawl out of the window and open it what the key from the outside. This even happened when I ordered pizza to be delivered to the room. I have to raise the window in order to get the pizza and pay for it. When calling and reporting this to the front desk, they did come to fix it, they could have given us another room. It's not over yet, upon entering the bathroom, we found that the tub was full of cigarette burns as well as the comforter on the bed, it had cigarette burns also. When we checked out we told the person at the front desk about this and their response was that this was an old hotel and in the process of being fre novated. My response was why did they not give us a room that was already renovated as I am sure that not all the rooms had broken doors and cigarette burns in the bath tub and on the bed comforter, For a total of $201.09 for our stay I feel that this room was not worth the money we paid. We have stayded at other LaQuinta in other parts of the country and have never come across a hotel like this one and for $89.00 a night I could have gone to the Comfort Inn. Thank you for your prompt attention to this matter and I look forward to hearing from you. I am sure that you can get my home address from the guest book at the LaQuinta located at 5155 I-37N, Corpus Christi, Texas, phone number 361-888-5721. Thank you, Kenneth and Shelley Plake

No WiFi, static tv, burn holes in the blankets and hairs in the bathrooms. The Victoria TX hotel was horrible, I booked 2 nights and only stayed 1 night could not take it any more, but of course they charged me for 2 nights.

Last night July 16, 2011 my wife and I stayed at your hotel in Ft. Lauderdale Tamarac, 5070 N State Rd. 7. We have stayed at this hotel many times over the years, but as of late this hotel has fallen into disarray. We had checked in earlier and them went out for the evening when we returned the security guard who is suppose to be in the parking lot was a sleep in the lobby and the night attended was no ware to be found. My car was broken into and the window smashed. The hallways and elevator floors were filthy, disgustingly so.

Whomever this will help: If you have ever utilized the Returns Department for booking, I would be very careful and follow-up to ensure that your reservations are done properly. I booked my reservations through the returns department on April 10, 2011 for Rapid City, SD. The reservation was completed, I received my reservation number and thought everything was great. I called the actual LaQuinta Inn in Rapid City, SD on July 5, 2011 to verify the reservations and that everything was taken care of. They informed me that they showed no reservations with that number. Keep in mind, my vacation starts on July 23, 2011 and is a family vacation. I then called the Returns department and gave them all of my information and was on the phone with them for 50 minutes to find out that they had that reservation, however it got cancelled. I explained that I personally didn't cancel it, so how did it get cancelled. Come to find out, they as in the Returns Department, not me cancelled the reservation. When they started looking into everything, they made the reservations under somebody else's name that happened to be from Texas and had 4 people staying there on the same date. I thought this was a little suspicious, so I asked if they could verify what credit card was used to make the reservation. They verified it was my card that made the reservation. So they made the mistakes, they booked my room in somebody esles name and used my card, and they looked at the history to determine what quotes were given and rates, however they would not stand behind what was initially quoted. I then asked to speak with a manager, how convienently there wasn't one present. They stated that they would email the information and they would get back to me in 3-5 business days. Well today is July 15, 2011 and I still have not received a single call from a manager about this situation. I have called them multiple more times and have everyting documented on dates, times and people I have talked with. I even utilized their Guest Assistance Line 1-800-642-4241 to no avail. I am super frustrated with this company, as I personally am I store manager for a major retail company and would never treat my customers in this manner. Not to mention I leave in a week with my family for vacation and still do not have a hotel to stay at. I would never, ever recommend, nor will I stay at the Hotel Properties for the LaQuinta Inn ever again. I honestly just don't think that they care about their customers based off of the reviews I have just read, and also on the way that I have been treated. I worked in the service industry for 25+ years, and when myself or my team has ever made a mistake, it has always been my duty to fix the problem and make sure the customer is taken care of. Sounds like they need to revisit customer service philosphies and get things fixed in the future.

the LQ Inn at 901 fairpark blvd in Little Rock Ar is one of the shoddiest run inns I have ever seen . They jack prices after you have reserved a room via internet , fail to honor AARP discounts , fail to even acknowledge which room was requested(smoking or non)and have poorly secured doors .My wife and I recently (july 5 2011 ) at this facility and I would now rathetr stay in a pig pen than rent another room from L.Q and I will personally recommend to my friends that they do not stay here .Furthermore ,I am launching a complaint with the Arkansas BBB against this hotel.

My family and I booked three rooms at the La Quinta, Baltimore North. We were attending a family reunion July 1, 2011 through July 5. 2011. The morning of July 2nd I woke up to find a live bed bug which had finished feeding on me. My cousing staying next door to me found two as well. We both took the bugs downstairs to the front desk. After checking out, we did not have to pay for our rooms. But we were horrifed and disgusted. We left the luggage in the rooms and washed and dried all of our clothes and the local laundromat. La Quinta has refused to compensate us for the loss of the luggage. And to add insult to injury, there was a reported bed bug problem one month prior. I will NEVER stay at La Quinta again! I may never stay in another hotel again!

My husband had surgery at Vanderbilt on 6-29-11. We had a reservation for a room @ La Quinta in Nashville on Harding exit with refrigerator and microwave considering he would be on a speical diet after surgery and we brought food with us. When we reached the hotel we were told that they had overbooked by one room and we were the last to check in so they no longer had a room with refrigerator or microwave but that we could move the next morning (how nice since his surgery was the next morning)! Then we were told sorry we had already processed one room and it will take 48 hours to come back off your card and we were not going to charge to that card we were just using it to hold room. We were never asked if that was the card that we were charging it to. We have stayed at La Quinta before but we will never stay again after we had to rush and find somewhere else to stay so my husband could have his surgery the next morning. Thanks La Quinta for crappy service. If there was less than one star you would have it from me. Thanks for no help during a very stressful time....you added much more stress to us. Kim Auld Sheffield AL

I am a frequent traveler and have stayed in numerous La Quinta Inns with little to no trouble. However, on this road trip (6/2011) we planned to stay one night in the Moab, Utah La Quinta near Arches National Park. However, along the way we developed a leak in our radiator and had to stay an extra day in Colorado, sadly having to miss our day and night in Moab, exploring Arches. I called the Moab La Quinta directly, explained our situation and was told that the hotel could not cancel the reservation I had booked through Expedia. The clerk said I would have to go through Expedia as they might have "some fees". I contacted Expedia and they were very kind and helpful. They told me that the policy for La Quinta was to cancel 24 hours in advance or lose the reservation and 100% of the room charge. This, of course, would be impossible if extenuating circumstance, like a car break down, were to happen. BUT, Expedia said they would call the Moab La Quinta Inn while I was on the phone, explain the car trouble situation to them, and ask for some leniency in their policy. No soap. The hotel refused, touting the policy line with no flexibility under the circumstances. So, we had to book an extra night in Colorado, miss Arches, pay $650 for a new radiator and, to add insult to injury, we had to pay for the room we would not be using at the La Quinta in Moab. Once back, from the trip, I complained to customer service about the situation, even sending a dated copy of our service receipt from the garage that replaced our radiator to the hotel location and customer service, but the line was held. NO refund. No flexibility. No comment. They even tried to blame Expedia, who I know called the hotel to ask for a refund while I was on the line. When I pointed this last fact out to customer service, there was no further communication from them, period. But this review is not just about this property, it is a statement about the entire La Quinta corporation whose customer service I have found to be superficial at best and any attempt to resolve the issue was ignored and shut down. I tried finding contact information for corporate to elevate my complaint, but they seem to be extremely well insulated from the public, with no apparent way to contact beyond the main customer service, which leads to nowhere. That is how I ended up at this site. The hotel chain's policy is 100% satisfaction or a complete refund. Well, La Quinta, we were unsatisfied, but you took our money and refused to discuss the matter at all. So, I will now scratch the La Quinta Inns & Suites and any other sister chains in the Blackstone family of "hospitality" holdings off my list of travel possibilities for future trips. There is a good deal of competition out there and I think customer support and flexibility should be paramount when the term "Hospitality" is so ubiquitously used in advertising, don't you? In closing, let me say that this review is less about getting my money back, though that would be nice, it is more as a warning to other people booking rooms at the chain. Remember, things do happen during travel and the key is to remain flexible. I recommend looking for a hotel that is flexible in policy, too, and avoid those simply looking out for the bottom line.