La Quinta Corporate Office & Headquarters

I am not sure what its going to take to get this matter taken care, however my stay was a horrible experience my daughter and myself stayed at the La Quinta in Oklahoma City at 800 S Meridian our stay was on 6/3-5/2011 first of all i made reservations a month earlier for non-smoking room when we arrived at 8:00pm that evening our room was not ready it's 8:00pm when we finally got our room it was a smoking room that smelled so bad it make me sick and my asthma kicked in i was very upset i called the front desk that said they would send someone to clear the air with some machine that never happened instead this maintance man came in and sprayed with air freshner which made it worse no other room was available for that evening all rooms they had overbooked the rooms first of all i booked my room over a month ago that was unacceptable, unfortunately we ended up staying in that shitty room, the next day they were still not able to get another room until i told front desk that i had taken pictures of the dead bugs behind my room, in the bathroom , no towels the carpet had not been clean in god knows how long sooo, she finally put us in another room inside the building which was suppose to be an exc.room which really wasn't in my opinion up to par. but before that happened we couldn't find the room she didn't give us good directions so after about 30 minutes i realized that the room was probably inside instead of outside the maid told us were the room was located. The front desk girl was very very rude and her answer to everything was were overbooked her name was desiree she works at 800 s. meridian Oklahoma City LOCATION. Anyways I still have the pictures of the nasty room and just to let you know i had problems sleeping that night because my asthma kicked in and i didn't have my machine with me for a treatment if i had to go to the hospital i would be sending you the bill. I tried to call your 800 number that bullshit too you have a recording and have to have the number of the person you would like to speak with how am i suppose to know that? I will never stay at another La Quinta you also need to get rid of the call girls that were taking the dates into NON SMOKING ROOMS. The carpets were also filthy. I will be posting the roaches and crickets pictures.

Poorest Rating for Greenville, SC night personnel WILLIE, would not give his last name. We Checked in 6/4/11 after a day of packing and moving and were told we could not take our luggage cart through the lobby. Willie screamed at my wife and me about not finding a side entrance and waved his arms and hands like a mad man and threatened to call the police if I didn't shut up. Without exception, the WORST EMPLOYEE I've encountered in 43 years of giving La Quinta my travel business. I am an original member of the Caballero Club since 5/23/1968 and a current Gold member of the Returns Club. It is inconceivable that La Quinta condones this kind of behavior.

I really have enjoyed staying at the different La Quintas. The employees have always been so nice and the rooms clean. We only went to one La Quinta where they had a smoking room for us instead of a non-smoking. That was an easy mistake that the young lady at the front desk corrected immediately. They have always treated our dogs special and never put us in some substandard room because we have two golden retrievers. Of course I make absolutely sure my dogs make no mess. The last Holiday Inn we stayed at in Des Moines put us down on the ground floor next to the laundry. (We stayed there because our banquet was there and other scheduled events.) I must say the employees in the laundry were very nice though. I do wish La Quinta would have their hotels in West Virginia. We needed one desperately, but none to be found anywhere in WVA.

We stayed at the La Quina Wisconsin. It was awefull from the begining. We had a block of rooms for the weekend with the ok to cancel Friday night if needed. Everyone in our group got their room canceled but me. I was told that I had to stay both nights there was no canceling. I talked to 5 different supervisors. Finally they told me it was canceled. We I checked my bank account on Monday they charged me for Friday night. The service was not good either. Every time i went to the front desk no one was there. I will never stay at another one of your hotels again.

My wife and I do AKC Dog Shows across the Pacific NW and California. We made reservations for May 27,28,29 & 30 for shows in Spokane &Couere d'Lenne that we secured with our credit card. This was VERBALLY CONFIRMED on the phone AND REPEATED back to my wife. WE NEVER RECEIVED e-mail CONFIRMATION, as we have checked our archives; never the less we expected every thing was good. We are La Quinta Silver Members because the rooms are clean and affordable . After an 8 hr. drive we arrived at 11PM from Lebanon OR. We were told that because we did not arrive on May 26-- a day we did not book because we worked that day-- that our room was sold out from under us EVEN THOUGH IT WAS SECURED WITH A CREDIT CARD. At MIDNITE we finally were in a room we were sent to-- a motel that DID NOT CLEAN OUR ROOM until after night #3 upon demand. We always request ground room floors and stay in motels with elevators as BULLDOGS do not climb stairs well. La Quinta sent us to Silver Lake Motel--to a second floor room--with one of our show dogs cutting a foot pad on the broken up cement stairs. He limped during the show which cost him a chance to win as he had never been beaten in his class. LA QUINTA HAD THE ODACITY TO CHARGE US FOR A DAY (May 26) WE DID NOT BOOK. At this point we will never book a room with La Quinta. Stay at HOLLIDAY INN, DAYS INN, BEST WESTERN, COMFORT INN, or flea bag motel. RED LION if you want THE BEST. Do not stay at a MOTEL THAT DOES NOT HONOR ITS RESERVATIONS-- LA QUINTA sucks! We will tell all our Bulldog people and anyone that shows AKC to BOYCOT every LA QUINTA starting with our next show in Yakima. cc: facebook;cuddleums@gmail.com

To La Quinta I posted on this page on may14, 2011. About the Fort Lauderdale location and my stay at that location. my complaint was with bed bugs. I was sure they would not admit to having bed bugs at that location,To my surprize they call me like they said they would after the profesional exterminator had check out the room and found that there was a problem. I do appreciate there honesty. A lady call from risk control and was really nice (Tammy C )La QUINTA GET 4 STARS for at least trying to satisfy there customers.And not give them a hard time. Thank you.

I was not please with our stay at the Pidgeon Forge, Tennessee La Quinta. After we checked in and got to the room, we noticed a lot of hair in the sheets. As I stepped out of the room to report the problem, the cleaning lady was next door. I asked for her to supply us with clean linen. She changed the sheets and then proceeded to insinuate that she would like a tip. Well, not in my book would I tip someone who failed to do the job right the first time. Then we asked why certain items were not in the room. She said that they are not available at this time. I made a request that we have an Ice Bucket. She was hesitant to get one but finally said she would check. Later she delivered the bucket and again insinuated that she needed a tip. Again, I believe you get a tip when you go beyond your normal duty. I personally need ice because I consume a lot of water due to my diabetics. Two more issues, first there was a safe use charge on my bill???? Did not know that there was a safe in the room. Last, the Bright Side Breakfast did not even get past the "B" in bright. The worst ever. The end.

Checking out right now at la quint in rapid city south Dakota Horrible experience Dirty room No bathroom exhaust fan Threadbare sheets Sassy assistant manager Given a smoking optional room when non smoking was confirmed three months ago Inefficient breakfast set up Managers who want to lay all the blame on their minimum wage help (managers SHannon and Betsy)

I been staying at la quinta for about 2 years, twice a week.my new location is in oklahoma.Just cant find a good rate to service my needs.the only place i found that would work with me, was the holiday inn.The holiday is a very nice hotel

La Quinta Inn Phoenix Thomas Road , Just back from a three night stay. The staff was great there ! The room was clean every thing worked well. A/C was ice cold. THANKS THOMAS ROAD STAFF . Phoenix az see you soon.

I gotta say, after 10 years of being a loyal, platinum-level customer-I'm completely DONE with LQ after this recent stay. Between the athletic teams of kids racing up and down the hallways all flipping night (even after repeated calls to the desk to address the issue) and the all too sad fact that LQ has now fully embraced the pet crowd who can't leave their spoiled 4-legged friends at a kennel where they belong, I'll not be visiting this LQ or any other across the U.S. While I know that management can not always foresee problems with athletic teams staying in their properties, they can address the animal crowd folks by DENYING critters inside the rooms. If LQ's position is that dog owners are their preferred customer- then fine, build exterior kennels away from the humans so we can sleep for crying out loud!! Signed, new loyal Marriott customer, -Troy M. Stirman

To Whom it may concern. I Stayed at Laquinta on may 6, 2011. in fort lauderdale florida. on my way to catch a cruise in Miami. To my surprize I arrived in miami with bites and red marks in the back of my hair line and on my face and legs and arms. I Did not know that your motel is dog friendly. I do not have any thing with people bringing there animals I just do not want to get bitten by there fleas ect. or bed bugs. I call them to file a complain and they said they had to call a exterminator to have the room check out. I told them i have the pictures. plus i could not enjoy my cruise for the inching. I was able to find corsizone cream on the ship. had to wear long pants to cover spots on my leg. I did not plan my 41 anniversary for it to end up like this. If you are going to rent rooms to dog lover please have designatd rooms for them. Its not fair to a person to come in behind a person who has a animal. did that animal sleep in that bed . probably.will not stay at this motel again also would like a refund on my stay and will be contacting corporate. why should i have to wait for them to get some one to come in and spray, So they can say there was no bugs found DAAAAA. YOU JUST SPRAYED.What a Joke VERTELL WILLIAMS

We booked our room in Tallahassee, FL through Orbitz for a two-night stay and then had extreme flight challenges getting to FL in the first place. We called the hotel and was told the room we reserved was waiting for us as long as we checked in before 1 am. Exhausted,we checked in at 12:10 am and were told we had the last available room. We were literally blown away by the smoke smell when we opened the door and my 13-year-old daughter sat on her bed and cried because she couldn't stand the reek. Back at the front desk the desk clerk confirmed that there were no other rooms and blamed Orbitz for not notifying the hotel I requested a non-smoking room. I produced the Orbitz confirmation and it clearly stated no-smoking room requested. I told him that was the confirmation Orbitz sent me and La Quinta was surely sent the same information. Even at that late hour there were people in the lobby trying to get a room at that hotel (graduation weekend at FSU)and they were being turned away. I told the desk clerk that we had to check out, there was no way we could sleep in the room. The clerk told me the hotel was already paid for and that money was non-refundable. We left anyway since we honestly couldn't stand the rank room. When we arrived home I wrote Orbitz and the manager of the Apalachee Parkway La Quinta in Tallahassee. La Quinta didn't respond. Orbitz responded promptly. Orbitz's letter said, "Our records confirm that Orbitz did forward your request for a non-smoking room...The hotel will make a room confirmation but will not guarantee a non-smoking room, this is only a request. We have contacted the hotel to request a refund on your behalf. The hotel advised the reservation was a non-refundable reservation and refused to refund you, even though you did not stay at their property." BEWARE! It would have required minimal effort on their part to let us out of our reservation and book one of the groups going from hotel to hotel looking for a room that weekend. And that minimal effort would have reaped dividends when we decided to stay at a La Quinta again. Now, however, why would I ever book a room at La Quinta again?

Recently my family & I had gone back to my home town to attend ACA Relay For Life with friends. We had not made hotel reservations as it was at the last minute we were able to even make the trip. It meant so much to my friends for me to be there as I recently was diagnosed with cancer. After a long exhausting day of travel and then the relay, we wanted a hotel to get some rest before returning home. We went to the LaQuinta Inn in Lumberton Texas. The hotel was beautiful, extremely clean and the night clerk was such a sweet young lady. We got to our room and as I went to bed that evening felt like I was sleeping on clouds. It was the first good night's sleep I had since my diagnosis. The next morning we had a wonderful breakfast. I will say I didn't get my correct change when I paid the evening before but when I told the manager I was shorted $10 without hesitation he returned my change. The stay was fabulous. I am going to have to call and find out what kind of mattress we slept on. And we WILL stay there again if we ever need to.

I stayed at the Merillville, Indiana La Quinta in room 245 from April 22-24, 2011. The experience was below normal. It seems the standard procedure at La Quinta is for the Manager to email you about your stay a few days later before the La Quinta General Survey is emailed. When the Manager emailed us, we complained about smoke smell in a non-smoking room, mold in the shower, and a toilet that barely flushed. We have not received a reply via the manager for a week now. Also, it seems coincidental that the La Quinta General Survey was never emailed to us. I am guessing that if the Manager gets a bad response, then the La Quinta General Survey never gets emailed. Funny how that works.

The Laqunita in La Porte, Tx was not the most enjoyable experience. While I will say the front destk manager Daniel was extremely understanding and did his best to make us comfortable the surroundings were not. On a night being at the NHRA races we come back to the hotel and drive through what was thought to be a pubble but ended up being a 10 inch deep pot hole which in turn sliced my tire and cracked my wheel. My estimate states it will cost $1,793.07 to replace my tire and a Harley Davidson F-150 wheel rim......If they could just fill that pothole I think it cost about $10.00 bucks in quickcrete......

Check in yesterday at your Somerville, MA location was a nightmare. My mother and I originally reserved one room in March in order to attend a baby shower for my grandchild. Other family members were also staying in your hotel for the same reason. The check-in clerk confirmed our reservation. Thinking I might want my own room, he confirmed that there were several available choices – queen sized, king sized, twin – all available at our original check-in price of $134. I agreed, and provided him with my Mastercard and driver's license. Unfortunately, I don't remember if I signed a slip. Earlier at the shower, my mother discovered that other people were paying $30 less for the same room reserved around the same time. At that point, my mother asked him why our room was more expensive – and that's when things went downhill rapidly. He informed us that room prices changed daily, and suddenly the room I'd just reserved jumped to $150. I asked him if my AAA card would give me a discount, but he said that the room would be more expensive. I asked about my AARP membership, and he said that wouldn't work, either. So now, the only available room (which I might have paid for) had jumped in price, and I was informed all that he could give me was a smoking room with a twin bed. And he wanted me to give him my American Express card again, along with my driver's license. That's when my voice volume started to rise – and I began to attract attention. A custodian came over and told me to stop 'disrespecting' the clerk. I then realized that this clerk was enjoying this interaction with me – and in fact was smirking. It dawned on me that I was being bullied – probably because of my age and sex. I informed him that I didn't have an American Express card, and he'd already taken my Mastercard. We were at a standstill. I wanted to see his manager. He said that he wasn't available to talk. Take it or leave it, lady. Changing tactics, I demanded to see some card that would identify him. Fishing his name tag out of his pocket (he wasn't wearing it), it read 'Oscar'. “Oscar,” I told him. “You are giving me the runaround and you are smirking at me. Here's how we will deal with this problem. If you do not give me the original non-smoking room that you quoted, at $134 with a queen sized bed, you will see your name and site location prominently displayed on Google Maps reviews, documenting everything that has just transpired, with a one star review. My mother here is a witness.” The smirk immediately disappeared and his eyes started to tear up. These were not tears of regret, but fear. “Oscar, do I now have a non-smoking room?” “Yes” “At $134?” "Yes” “With a queen sized bed?” “Yes.” “I'd like an apology” “I'm sorry.” Not knowing if he'd swiped my card the first time, I gave it to him again. I insisted on a receipt, which he said wouldn't be available until 1 a.m. the next morning – which would be slid under my door (it wasn't, as it turns out – I had to call down later and request it). I extended my hand to Oscar for a conciliatory shake and said I was sorry that it had to come to this. Seeing Oscar's tears, the custodian came over,and once again yelled at me (in front of other guests) for 'disrespecting' poor Oscar. So if Oscar wants to bully your female guests, my request to you is ask him to 'man-up' and wear his name-tag and take some responsibility for his machismo. - and to stop crying when he's called on it. How unprofessional.

LaQuinta in Texarkana, TX, gave us a room with a comfortable bed and hot shower which was nice; however, the carpet had just been cleaned and the floor was wet and the odor was unpleasant. Being an older LaQuinta, we stayed, but kept our shoes on! There were no other rooms available. In Nashville (South), TN,the management told us the new policy on towels was to fold them damp, they could dry slowly, giving longer life to them. I requested dry towels and finally got them. We learned this after my husband grabbed a towel with which to dry, and it was cold and wet! They do sheets the same way! However, They do serve a good breakfast and we slept well.

I am currently in Coeur d'lane, Idaho and the stay/facitilies is totally awesome! I love that your hotels are dog friendly. My little mutts are apart of the family. I have a recommendation for our little creatures. Do you suppose your hotel chain could get doggy dishes for food and water? You could personalize the dishes to say LaQuinta with little green/gold paws and I know your valued customers will appreciate the doggy touch! I sometimes forget my dog dish and have to use your ice bucket for water and the lid for food! Okay, I admited it! If you market my recommendation, don't forget me! Always love staying at your hotels! Dirk and Diane!!

We travel cross country frequently and many time have stayed at LaQuinta all over the country. Mostly we have had great experiences especially at the one in Bristol, Va. However this week we had the misfortune to stop for the night in Tuscaloosa AL on the "big One" night. Your staff there gave us no inffo on what to do in case it hit. We are from New Jersey and most there were from other states who do not experience tornadoes. They should be trained to explain what to do, where to go and all pertinent info. We were put in an end corner alone and apart from everyone else. It was the most frightening experience of our lives and got NO support from your staff. This is inexcuseable. This was I20 and MacFarland, no electricity (not your fault), no food and noone cared to even check on us. Why not have a safe room for travelers and employees and an alert system when power goes. The only way we got info was from a son in NJ by text.