Kohls Corporate Office & Headquarters

Jennifer in the finance office quickly and effeciently helped me with obtaining a W9, which our local store did not know how to do. Our school is going to purchase almost $1000 in Kohls gift cards for our needy students. Thank you! Happy Holidays!

One more thing I have to add. How many department store do you get recognized by the cashier when you go in. Cindy A always does. I feel like I have my own personal assistant when I go there. I feel like I am a part of the family. Kohl s family.. Thanks Kohl's, Also Walmart doesn't have a leg to stand on.

Very dissapointed with Kohls customer service. I was excited that I could order on Black Friday to avoid the craziness of the crowds. The boots I ordered as a Christmas gift never came. I realize that this could have been more of an issue with UPS, however, Kohls has not helped make the situation better. With my job I do not have much time to go out and shop, and they no longer have those particular pair of boots and I don't know if I'll have any time before Christmas to get any shopping done. They said I could order another pair similar boots with MY money and they would get my money that I spent on the first pair of boots back to me within 30 days. Thanks for making the situation better Kohls. I obviously do not plan on buying from you again.

I went to Kohl's to purchase the Bella Chocolate Fountain on ad only to find out that they didn't have it. Neither did the other 4 stores I visited. I could understand if I went by late in the afternoon and they had sold out of it but when the doors open? I asked the salespeople on the floor about this item and most had no idea what I was talking about and those that did said they hadn't seen it....ever!! At the last Kohl's I went to, the salesperson contacted the manager on duty who said,"If we don't have it, we don't have it, there's nothing I can do." The reason I know he said this is because they were conversing over their portable radios. Nice, huh? I asked to speak to the manager and the sales person told me he was on the 1st floor so I headed down there. I got on the escalator and was on the 1st floor in under 2 minutes. When I got to the 1st floor and asked for the manager, I was told that he wasn't available. I told the cashier I had come downstairs right after the salesperson spoke to him on the radio and asked again if she would let him know I was there. She said, "I'm sorry, he went to lunch, can I help you with anything?" Really???? So, I proceeded to explain to her my dilemma and my frustration that the chocolate fountain is NEVER available when it's advertised and she told me I should try the kiosk. I had already informed her that it wasn't available online....Her response, "Well, there are over 1,000 Kohl's stores all over the country and just because something is advertised does not mean we're going to carry it. Plus, we don't handle the advertising?" Are you freaking kidding me?????? I KNOW there are more Macy's, Wal-Marts and Targets than there are Kohl's and yet, THEY manage to ALWAYS stock their shelves with the ADVERTISED items and if they run our of them or didn't get them, they offer you a raincheck so you can come back later and pick up the item. Kohl's gives you a raincheck but they NEVER get the item in!!! False advertising, terrible customer service and lack luster management. Tell me again why I should shop there? Macy's is a little more expensive than Kohl's but what you get in return is exceptional customer service and the product you want. Getting out my scissors to take care of the Kohl's card as we speak. Bye, bye Kohl's.

I WAS a loyal customer on and offline due to your inability to correct a situation, you have lost me. You suck at both Returns and Customer Service. Thanks for a non refund of $58.44 dollars. It would also be great instead of going in circles to speak directly to someone who knows what they are talking about. GET IT TOGETHER.

I accidentally sent my landscapers check in my KOHLS bill and they presented the check for payment which of course my bank refused as it is against the law to cash a check not written out to you. KOHLS charged me $25.00 for a returned check. Their customer service was rude and arrogant. After 6 years I asked was loosing my business worth $25.00 dollars to them to which they replied there is nothing I could do about it. Bye KOHLS

deplorable treatment, their mistake and they don't do a thing about it. and the unprofessional customer service you get when you call, the minute a customet gets upset,they transfer the call, because they are so unprofessional to handle it. But they still have their job

Went to Kohl's shopping in Manchester, Ct I had a terrible experience with the assistant manager there so I called the Corporate Headquarters to register a complaint. I never got a call back re: my complaint. GREAT CUSTOMER SERVICE!! Kohl's has just lost another customer. Extremely poor customer service from the Manchester store as well as the Corporate office. Kohl's gets a zero rating from me!

Went to Kohl's early this AM and left the store 15 minutes later because of the loud, poor choice of Christmas music. It was blaring and made for an unpleasant shopping experience. I won't be back unless corporate can help it's customers.

Very unhappy with the customer service dept or I should say all the big top offices. I bought something for a few dollers in Sept and being it wasn't alot I forgot about it. Come October I never received a bill. Now Nov. here comes a bill and I open it to see a 16.00 late fee. I called customer service and really could not understand very well who I was talking to, I said I would go to the store tomorrow. I am talking the Fort Myers store in Fl. I go to the store and a wonderful lady at customer service helped me. She got hold of someone and they did take the charge off my bill. I said I would pay the few dollars right now and we hung up. I never carry alot of money with me and I never carry my check book. I give the girl my debit card and she said she could not take it but it call someone again about it and said please can't you take it. He gets on the phone with me and says there is a 10.00 charge to use my debit card. I refused to pay that and explained my situation. Did not care. I explain that when I pay I pay on line and it comes out of my checking. Did not matter. Came home and paid it online and it will take 2 days to go through. Never again will I shop in a Kohls. Very poor customer service on the higher level.

I gave one star cause I had too... they deserve zero!!Ordered a few items online, last week for Black Friday. Got a package today with some of my order and not all... First of all, box wasn't even closed, and secondly an item that was on the packing slip wasn't even in the box. Called Into Kohls, on the phone for over an hour, and they don't want to refund my money. Customer Service my butt... They don't care about their customers. I will be returning everything and NEVER shopping there again. Ain't nothing special about Kohls! So sad and disgusting.

I found a nice 4pc comforter set at the Khol's site online. There was clearly a misprint because the price for the set was $14.88. The twin set was listed for a price of $107.50. I assumed I had just found a GREAT deal. But when I received an email from Khol's telling me that my order was canceled by "the system", I called to inquire. i was told that the item was no longer in stock. I don't believe that for a moment. Clearly, corporate realized the misprint too late, and canceled all orders for the item for fear that they could loose money. I asked for a raincheck when customer service told me that the item would eventually come back in stock.....nada! i asked for the queen set for the same price.....nothin' doin'. Khol's....that some shady s**t! Honor your advertisements!

My Experiences as a FORMER Kohl’s shopper. I do believe that the management of Kohl’s has never shopped in an American store. When your store first opened at the Quarry shopping center in Hodgkins, Illinois my first challenge was trying to find some slacks but not knowing your brands I had to try them on for size. As a senior citizen this is a challenge. And then there was a sign in the fitting room that said “For Your Convenience please return the clothes to the hangers” or something to that effect that the customer should rehang the clothes. Without a chair to sit on while putting on slacks which is a frustrating experience itself, I was ticked off by this sign. Next, I realized that there were no carts to carry around the clothes I intended to buy or clerks mid-store to purchase and bag them to make it easy to carry them. I was told when I finally found a clerk to comment, to just put the clothes on the big table in a section of the store so I didn’t have to carry them around from department to department. I did that as instructed and continued to shop. When I came back to gather my choices, lo and behold, they were gone. An invisible clerk had rehung them! Finally, there was a pile of black bags available for customer use. Then odd looking shopping carts followed. They are used by mothers for their children who leave crumbs in them and look so saggy and dirty that I am reluctant to put anything clean in them. I walked into the store at one time and asked why it was so hot inside. They said that the ventilating system was controlled in Milwaukee and they could do nothing. All of the price tags on the clothes you are trying to sell are false. Then you have a “sale” and customers have to squint at your signs to determine the actual price. You also send out a pile of sale coupons that are cluttering up the mail service. I lost my billing from Kohl’s and went to “Customer Service” intending to pay it. They could not give me that balance due. I asked them to take down the sign “Customer Service” since that is not what they do. I guessed at the amount I owed and gave them a check for $40.00. This was not a good guess and I was charged a late fee of $25.00 which I believe was more than the balance due. I was not happy about this but I paid the $25.00 anyway. There was a small balance left because you charged interest on the balance. I did not buy anything more. The next month I got another fine added to my account! I did not buy anything else and was not agreeable to paying fine upon fine, especially since I had cancelled my account and it was noted on the invoice. My conclusion = Kohl’s is not in tune with the American style of merchandising.

I think if a cashier does not remove a security tag, and you have to drive all the way back to the store, there should be some compensation for the customer. This has happened several times to me, and I think at times, the cashiers are very careless in making sure all of the security tags are removed!

I recently made a purchase at your store and used two $10.00 coupons towards the purchase (not Kohls cash). One coupon was actually sent to me for my birthday. I had to return the items and in doing so was denied credit for both coupons, even the one for my birthday!! So basically the coupons you gave me was taken back and I received NOTHING in return. Happy Birthday to me from Kohls!

I just called the corporate office regarding a "Birthday Gift Card" I received from Kohls. First of all, I would like to thank you for the card, but, not all people live near a Kohls store and need to do their ordering online. I received this card, but it can only be used in the store. I called the corporate office to see if they could help me in some way. I spoke with Xavier (not sure of the spelling). I might as well have been speaking to a door. At times, was not sure he was even on the same page as I was. Thank you so much Kohls for my birthday gift, sorry I could not use it. Maybe next year you will send one out that can be used in the store as well as online.

A short time ago on a trip to the Salem NH STORE, I purchased some skorts.I tried only one on to check my size, and then took all they had in different colors.When I got home and checked , one was four sizes too big. I called the store and they had no more,and they gave me phone numbers for a couple of other stores.Never offering to check them for me. Long story short, I ended up going on line to find other stores and after many calls , with no success, called the ROCHESTER NH store. I spoke with a very helpful Mgr. named Stacey Shepard. Not only did she check her store , but checked around and found a couple of stores on her way home showed it. This lady offered to stop at the stores and sure enough found the item for me. She called to let me know and offered to mail it to me .She then called back to ask if she got it to Salem NH would that be better for me , and that was what she did. I can honestly say, I have never had anyone go above and beyond the way this girl did. I have worked in customer service for 45 years , for a nation wide company, and have never seen this. Let me say what a terrific employee you have in Stacy Shepard and she should be a model for your company.KHOLS should be very proud to have such a dedicated and excellent worker. Thank you for hiring her and I hope you will acknowledge her in some way. Sheelah Martin

I just called customer service and had her hang up on me.

Im very discusted in how mangement treat wokers

I went to khols store in asheville nc and the customer service their was HORRIBLE. I only shop their because i like their clothes and plus i got a khols credit card. and usually i always get 20% off when i use that card, well i went to check out and the cashier told me that i had to wait untill tomm. to get the discount. so i was like "really" i have to wait untill tomm. to come bk and shop in your store. the lady was very rude and was just getting ready to leave. the customer service makes me not wanna shop their anymore.