Kanes Furniture Corporate Office & Headquarters

Please remove me from your mailing list, "OR I'LL NEVER VISIT OR RECOMMEND YOU TO MY FRIENDS". My last experience was great...however, I hate junk mail. Please remove me from your mailing list. 923 Wolf Creek St Clermont FL 34711-6743

Over the past few years I purchased many items from Kanes Furniture. Just last November I purchased a new bedroom set around $1,200. About three years ago I purchased a curio and a china hutch and a recliner and a few othe items, totaling 2 or 3 thousand dollars. Just check your history. I think you can see we are a good customer of Kanes. Now back in May of '08 I purchased a bed and mattress totaling another $1,636.01. The mattress was $849.99 before tax and had a 20 year warrenty. At this time do you THINK I should be looking for a new mattress. I have now been rotating it every two weeks because of the wholes in it. I SLEEP in a whole on either side of the bed. I telephoned the Brandon store and they set up an appointment to have someone come out. They did. They came out at 3pm said they do that on purpose so the mattress rises. Of course with the wates and string it did not meet the exact inch it was suppose to. They also said there is a stain on the bed. Come see for your self there is no stain. I am not looking to a full cost replacement but some help in replacing this mattress, its not even 2yrs old. The person that came I suggested that he lay in the bed he would be able to feel the wholes he didn't, and you can SEE the wholes when looking at the bed. My back can not handle much more and I'm getting little sleep. At this time I am not happy with Kanes and in the future will not purchase anything else. Terry Hahn 601 Chastain RD Seffner, Fl 33584 813-685-5505

We purchased a bed set from Savon (Sarasota). My wife and I work and are not home after noon. The service department will not make any concession for this and try to deliver a product paid for in early March (7 weeks ago). Their attitude is that it is the customer who must accommodate them, not that the business should try to make their repeat customers happy. I am now speaking with company headquarters, and the same general attitude seems to be there also, although I have been told "they will see what they can do" by Christine Ball (one of the higher ups I am told). I have never been treated so rudely by the manage of a local business (Cheryl). My wife and I will never set foot in a Kanes or Savon again. Based on a complaint on this web site 5/1 from a customer in Altamonte, it would seem that this is a widespread problem in this company. Hopefully someone who cares about the company will look into this and try to improve things before the company goes bankrupt.

I purchased several item on the day I was at the Altamonte location. Upon dilvery the bedroom dresser mirrow was scratched and in not new condition. The bed rail was manufactured incorrectly and unable to support the mattress and box springs or therefore unable to sleep on now for 3 weeks. The support rails installed correctly. After complaining Kanes sent a technician to come and evaluate the damage. The technician wanted to repair my new mirrow which I was aganist. I did not purchase used furniture or furniture of less than new condition. The delivery person should have noticed the damage but chose to leave. Pictures of the damage where taken and scheduled for replacement. Since Kanes will not work with their customers and cause inconvienence by wanting to re-deliver on a work day again I pressed for a Saturday delivery. The Saturday delivery was scheduled for 5/1/2010. Well that came and went and no delivery.Calling the location I purchased the furniture from I spoke with a person stating he was the Manager which was of no help but very slick in his side of the story. I am scheduled for delivery now on Saturday May 8, 2010. I would not recommend this company to anyone nor will I ever be able to enjoy my purchase as I should have.