389 Reviews For Jo-Ann Fabrics Headquarters & Corporate Office

great customer service

The store in Morgan Hill, Ca has it together. I think I live there as much as I do at home due to a business I started. They are helpful, friendly and know their stuff. I appreciate them so much.


WOW I thought my two incidents in fort walton beach with bad customer service and lazy employees were isolated to that store. Yikes, I will shop the small mom and pop stores in our area instead!


if you need to make a living don,t apply at jo anns my daughter works there and and can,t get enough hours to even live in poverty if they call you in they cut hours so you can only get like 20 hours and they won,t work with her so she can get a second job like the politions always say they are a joke they should be ashmed of themselves


The Customer Service is a failure here. They sound like they "script" every answer and ultimately do nothing to resolve the problem. I was given the attitude that they can afford to "blow off' potential customers. Website is a fail too since you have to call Customer Service to verify everything on the website any way. Chasing your own tail or calling a government agency comes to mind here.

Need to be paid a fair wage

I think the president of this company needs to go on undercover boss tv show to see just how hard the part time employees work and how little this company pays for their services. If it wasn't for them this president would not have a company. And many times the great employees must quit because they can't pay their own bills working for this company. And the instructors work below minimum wage, why because that how the company makes them sign the contract, and makes them do demos for free. Who can work for free.......

So unsatisfied

I have been to Joann stores here in Wisconsin and the people working there have no knowledge of the items they sell and they are not friendly whatsoever. I recently purchased items on a gift card online and the items were canceled and no credit was given. I also purchased other items on the same gift card that were being shipped to me. When I called to get a credit for canceled items I was told my gift card was invalid. How can this be? Their customer service rep was so rude and disrespectful I could not even believe what I was hearing. I am sad to say I will have to shop elsewhere in the future. If this is how they handle their customers I feel sorry for the employees that work for this company. I as a customer and am very unsatisfied with the quality of the employees that this company offers. Too bad for them because someone else will get all my purchases in the future!!


Joann Fabrics Managers Treat there employees very disrespectfully, telling there workers to hurry up with there customers, and not helping out. they are very unorganized and very slow and dont have enough employees to cover shifts and they put blame on the workers when its the managers fault. i wouldn't recommend working in such a horrable enviroment


I have never dealt with a "major" company so poorly run. The customer service agents on the phone line are unknowledgeable and rude. The supervisors are always busy and never return calls. Emails are not returned. I cancelled an order on Monday and it was shipped any way. I was hung up on by a CS phone rep. I will NEVER shop here again. Michael's has the most amazing customer service and better quality products. I don't know why I strayed.

Online Order

I place an order on the 9th, the order has not been filled, 3 days later. If you don't have the items ordered send what you have instead of sending a debit for the full amount then setting on the order. Customer Service is pitiful. Automatic response to emails, and if you call and get a person they are rude. JO-Ann's Fabrics Corporate officers need to visit their online store and see how they are conducting business. I have placed my last order online, I would rather drive 40 miles to the nearest Hancock's where people smile and take care of their customers.


I hope to find another job where management treats us with respect. This place should be ashamed if how they treat their employees. DO. NOT APPLY OR WORK FOR JOANN FABRIC. You will be very unhappy.

Customer service

Many reviews are regarding the poor customer service, this is due to poor management. Never have enough employees to service the customers demands. I have been an employee for Joann Fabrics, if the customer think they are treated badly, try being an employee. There are so many ridiculous rules, that it is insane. I never heard of not being able to get your paycheck, if you are on the clock. Half the time the schedule is not posted in a timely matter, less than a weeks notice for your schedule. I guess the employees just live to work at Joann Fabrics. They monitor everything you do, and don't do. I could go on and and on, but it's not worth the lousy $8 an hour.

Unusable Coupons

I had 5 coupons for December 1st. Two were for 60% off an item; two were for 50% off and one for 40% off. I went to the Modesto, CA store and found that virtually all yarn (except wool and cotton) were on sale - three entire aisle full. So I was unable to use any of the coupons, which would have saved me $18.00. I talked to the store manager, but he said "Corporate" would not allow him to honor the coupons. Seems pretty close to false advertising to me. Several of the yarn brands had no sale sign on them, but when I took them to the counter, they scanned as being on sale. Needless to say, I was mighty unhappy and still am.


I have a long trip to JoAnns the cutters are going going to give any for wrong cut they said the manager will not let them soooo you end up short this has happened more then 3 times. The sale ladies are so rude with you and lord help you if you ask for help. Will buy online from now on. Winter Haven Florida


Regarding the Cupertino, Calif Store on Stevens Creek, Ca. The Coupons are wrong and fraudulant. They tried to say that buttons, thread and needles are not sewing notions and refused to honor a coupon for 60 percent off, saying these are not sewing notions! I plan to get help from "Channel Five on your side". The store mgr. said they cannot help what "Corporate puts on the coupons". The assistant mgr. On duty refused to give me thr corp. office phone number. This dishonesty has happened many times. I suggest that everyone to shop else where if possible. Please be warned! Sincerely, D. Ackerman

Online Order Nightmare

I placed and order online. Long story short... They have managed to cause me a lost opportunity to work with a professional Hockey team. No at the call center is willing to take the extra steps to assist the customer in correcting their error. After 3 days of working with them on the phone, I advise anyone to not use their website, especially when ordering high priced items. I would have really liked to not add any starts but I had to put one to be able to post this.


I belong to joann fabrics quilt club. We meet the fist Friday of every month. I enjoy it but the main reason I wrote was to tell you the stores need to divide there books up and put the knitting books with the yarns and quilt books with quilting items and so forth. The way they are in now you can't tell which book is to what and they are up to high that they can't be reached. I go to joann stores in CT. If you would like more opinions on other areas I would love to help you out. But I feel the store is doing great and the new look is better than what it was. Thank you

Long lines in Taylor, MI

When 10-20 people are standing in line at one cutting counter, it's time to open the second cutting counter that is closed. The manager told me this was not possible. She had someone managing remnants at the counter instead of servicing paying customers. Remnants can be managed when you are slow, not when 20 people are standing in line, waiting. I'm tired of hearing Management say: "There is nothing we can do." PRIORITIZE!

extreme rudeness and ignorance

Jo-Ann Fabrics /Torrance, California/Del Amo Fashion Mall Employees extremely rude and ignorant on their products. Need to hire people who want to work, not just for the paycheck, for customer service.

No beads

What is going on with your store in Corona? Used to be a good place to get beading supplies but the shelves have looked skimpy with no new supply in the last 6 weeks. And PLEASE! Put some more employees at your registers there is no excuse to have 15 or more people waiting in line every time I go in

Retired teacher

It is with great sadness that I have realized you are no longer a REAL fabric and accessories store. Many shelves are empty and I can no longer find even a colored separating zipper. I am now going online to find many sewing supplies. Believe it or not many of us continue to sew clothes!!!! Most of your fabrics are horrible, so thin you can see through them. All you sell is junk for the holidays. Seems you are going down the same path as our government, making money hand over fist and giving little to the customer. You should be ashamed of yourselves!! Sad in University Place.

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