Jo-Ann Fabrics Corporate Office & Headquarters

5 stars to the women working at the Hamden, Ct store, -10 stars to corporate. They had a 1.99 sale on select cottons this past weekend. At 9am, opening, one woman came in and bought out the store. I mean, 300 yards. So all day Sunday, and probably on to today, the women working there have to explain why there is no fabric left. -10 stars to corporate who have no sympathy for the customers who wanted some of that fabric, -10 stars for the decision to not limit purchases as they do at every other kind of store, 5 yards per print would be very do-able. -10 stars for corporate customer "service" for instead of being sympathetic to my and other's plight, dismissed it with a "we have to get rid of the fabric" response to my call. I will no longer shop at Joann fabrics, and I have been a very good customer.

This phone number 330-656-2600 has been disconnnected what good is a bad phone number I thought you may be in business to sell products not to make asking a guestion take over an hour to find a phone number just to find out it does not work and no listing in any local phone books your coustomer service 1800-525-4951 took 30 minunte to answer than they hung up. Thank you so much for no help!!!!!!

I have been a frequent shopper at Joanns in Madison Heights, Auburn Hills, and the Rochester store here in MI. Well after today, I will take my business as well as over 150 teachers to Michaels. This weekend is the teacher appreciation sale, so I decided to purchase some crafts for the upcoming school year. Well I walked up the cashier and first she would not even give me my discount because I had no school id. First off, the end of the school year our badges are collected and given back to us when we return for the next school year, so what was I supposed to show her? I gave her my rewards card as well as my license and she was still not satisfied. She then asked if I had a check stub with me, Ah...I am sorry but I do not carry check stubs with personal information around with me at all times. So then after a few minutes of that, she rang me up all ticked off and bothered. She then declined to give me the free tote, I had to ask for that and she said well I guess I will give you one. You guess? No, honey thats part of the sale and your job. So far, I was not happy and about to take my business elsewhere. But she had already rang me out and I was not about to deal with a return. I then told her I would never be back to this location again (Rochester store) and she said "that is fine." Sorry, but in retail, whether you hate your job or not, you do not ever say that to a paying customer. I then walk to my car, look at the receipt, and she only gave me 15% off instead of 20%. So with that and the other issues I have had with this company, their cliental just dropped severely. Not to mention the phone call that the manager received and she did not even want to handle the situation. So now, I have to go back to another Joanns just to get the price adjustment, and with all of this, I just may end up returning everything and going to Michaels. There is one in the same parking lot as the store in Madison Heights and that is where I as well as my coworkers will be shopping from now on. Great customer service JoAnns! You really know how to treat your guests.

Gosh, I thought it was just me,but I can see Iam not alone in my frustration with this store.Doing crafts is my way of relaxing; however, after a trip to JoAnn's thats hardly the case,today was no exception.Upon arriving home I discover yet again that some of my purchases are not in my bag,this and among other things through the years have now confirmed I need to take my business else where.

I give 5 stars for the employees at your store on Fletcher Parkway and Navavo in El Cajon. As for Joann's store I would give a 0 for the a/c. It is an ongoing problem in the store for not being cool. At the cutting table there is one dinky fan for the employees. There are no other fans in sight. As much money as I spend there I can't understand why they can't afford to fix the a/c. Surely this company can do better than one fan and fix the a/c once and for all. It's intirely too hot in a place when one is dripping from the heat and has to leave and go either to Wal Mart to Yardage Town where it isn't hot. Your employees and customers are not being treated right. Just remember Joann's Fabrice is ZERO in El Cajon when it comes to making your store comfortable for shoppers. This is a continuing problem so fix it please. If your Corporata Office is in charge of the therostats then tell them San Diego Area is HOT.

On July 2nd I placed a "Special Order" for 20 yards of drapery fabric, using a 60% coupon. I had to pay in full at that time which was close to $400.00. I was told to expect it in 10-14 days. So on the 14th (July 16th) called to see if it was in. The clerk asked when I had ordered it and went on to say that the "20-14" days meant business days so I should not expect it for a few more days. She did NOT check on the order. So on July 22nd (the 15th "business" day)I called. The person that answered the phone said the person that needed to check on it as at the cash register and would call me back "in just a minute". I waited an hour and called again........the rude person that answered the phone this time said they were busy and I demanded that they find out what the problem was. After being on hold for about 5 minutes she informed me that the fabric was on back order and wouldn't be in until September. Nobody had bothered to call me and tell me this.......for three weeks. The next day (July 23rd) I canceled the order with the manager of the store and was informed that the refund would have to come from the Corporate office and it could take 2 weeks. I called Corporate today and was told the check was cut on the 3rd and mailed on the 4th. They have had my money for over a month and who knows when I would ever have heard from them if I hadn't made 3 phone calls. In the meantime I found the same fabric from an on-line store for just a few pennies more per yard than Jo-Ann was charging with a 60% off coupon. And the shipping was 25% less than Jo-Ann was charging !! AND this store will NOT charge my credit card until the fabric actually ships to me. And I should have it by the end of August, not the middle or later of September. Needless to say I will no longer ever do business with Jo-Ann's. Hobby Lobby is just down the street, along with Hancock's, Michael's, Calico Corners, and a number of quilt shops I'm tired of the lack of customer service and rude, non-caring employees. So, I say to everybody, boycott any business establishment that does not know how to treat their customers. And shopping on-line is a very pleasant experience. Try it.

I am so disappointed with Jo-Ann Fabrics. There were three VERY active, busy stores in my area. Livonia Mall, Downtown Farmington, and Westland. I frequented all of them so often I almost lived there. Now all of them are gone. I have come across so many people who are a disgruntled about losing our stores as I am. There are so many nice, large, empty buildings in these three areas and so many of us NEED a Jo_Ann Fabrics back. PLEASE, PLEASE, PLEASE put one back in any of these areas. The Novi store is the closest to me now, and it is very nice, but I don't drive expressways so I seldom get to go there. I am an avid sewer with 20 grandchildren and ALWAYS lots of sewing to do. I, as well as many more people I know, NEED this. I know there would be enough business for it.

90% of the time when I shop at the Cool Springs, Franklin, TN, store the employees are not helpful and give me the impression that I am inconveniencing them if I have a question about a product they might carry. Very poor customer service and I don't like shopping there.

I have been a loyal shopper of Jo-Ann fabrics all my life. A daughter of a seamstress and Interior Decorator myself, I have been always been a customer. NOT ANYMORE! Upon a recent visit to your Ahwatukee Foothills location in Phoenix, I was told by a manager (CAT) that rain checks are not given out and weekly ads are not put out in this store because of it's "demographics". No need to put out the coupons (50% off coupon in ads), our store does too much volume. I went in to purchase a rotary cutter and they were out of the one on sale. She refused to give a rain check or offer a substitution on one of equal or less value. I left in disbelief of what I had just heard. I have lived in communities where the "demographics" are much better and still had the weekly ads availble to the customers. What is this manager thinking? Everyone is looking to save money. I left the store without making my $200 purchase and went directly accross the street to Hobby Lobby and purchased my things there. I will never step foot into a Joann Farics again.

For the most part I enjoyed shopping in the JoAnns store in Carson city, Until they hired an older man who knows nothing about fabric and talks down to his fellow workers whom know alot more about sewing and fabric. They need to lock this one in the back before he runs off all JoAnns good customers! He sure has alot to say that none of us want to hear! Sorry JoAnns my group once really liked coming into your store!

Hi - I was in the Torrance, Ca Joann's Sunday and found out we now have to pay a quarter to use the carts. This is because of carts being stolen. My mom is a senior(& as many other seniors) needs the cart to lean on to shop the store. When buying items she needs the cart to go to her car with the packages. In order to get your quarter back you have to return the cart to the store. So a person has to make a double trip to and from the store to use a cart for free. VERY BAD CUSTOMER SERVICE - NOT A GOOD IDEA. Too inconvient for the customer who is giving the store money when they go to the store. Do you really think if someone wants to steal a cart they won't pay 25 cents for a cart. REALLY needs rethinking, this will discourage the customers. Joan

On July 21 I was in the Brighton, Mi. store and the cashier forgot to give me my change back. When I got to my car I noticed I didn't get my change back. I went in the store and told them. They needed to count the drawer and no one knew how to do this. They said they would call me the next day which they did and to come in and get my $14.00. I went in a couple of days later and waited at least 1\2 hour and no one knew where it went. Today I called the store and asked for the manager. She wasn't there and they said she would call back. She never did. I'm upset that they would treat a customer like this.

Dear Joann Fabrics Corporate Office, I am hoping that you have someone who actually reads these posts! Today I visited your 12313 Poway Drive, Poway California JoAnn Fabric store and I want to tell you that I encountered a delightful lady named Gina there today. Gina helped me with a slightly unusual method of payment, as I wanted to use up the balances on some reward cards before they expired. She was patient and graceful during the whole complicated transaction. I realized that using 3 methods of payment for one transaction wasn't something done on a daily basis so I called ahead to make sure it could be done. The knowledgable manager whom I talked to on the phone assured me what I desired to do could be done. ( I wish I would have asked her name too!) Please know that great customer service is very appreciated and I feel that I received just that today in your Poway store. Thank you Ladies!

Please.... check into your Carson City, Nevada store. There is a new loud mouth manager that is an embarrassment to all of those around him, with his lack of knowledge and loud unprofessional behavior you really need to hide him in the back or put a gag on him. I will not come into the store if I know he will be there! you should be ashamed in allowing this type of behavior in a once respectable place to buy all my sewing goods!

I selected my fabric, but when it was rolled out on the counter, I found some large dark spots, a misprint, measuring 3 1/4" x 1 1/2" along the edge of the fabric. I mentioned it to the lady who was cutting the fabric, and told her I did want the fabric but didn't want to pay for extra fabric to allow for the flaws. She said she would not be able to do anything, and went to get the manager on duty. The manager looked at the very obvious flaws, and informed me that they were in the salvage. The fabric was on sale, 30% off. I asked if I could use the 40% cupon in place of the sale price, and she said no, it was on sale. Too bad good customer realations are out of vouge. For less than two dollars she could have made a customer happy. As it is, I am more than willing to share this online and remind myself why I haven't been in your store for years. I would also like to note that the store was dirty and looked very messy. I was in your Hookett, NH store July 21, 2010 at approximatly 11:30, and the manager's name was Jen. I managed a fabric store in the '80's. We loved our customers and made sure that even the most difficult customers left our store feeling satisfied. As a results, our sales increased every single quarter. It's just good business. The fabric I purchased was flawed. I was not asking for the moon. Yes, they got the sale, but it will be the last from me.

I was in your store at Appleton Wi. On July 18,2010. In your ad you advertised all beads and findings 40% off. The add showed beads that were strung, in packages and pendants. On the front page for all to see. At the checkout the checker told me the strung beads were excluded, the pendants were excluded. I asked to see the manager to show her the signs in the bead department. The signs were in front of all the beads. On sale or not. Why would you put signs in front of merchandise that wasn't on sale. Very frustrating. Both the clerk and the manager were rude and unapologetic. It felt to me that the store was trying to get you to buy the merchandise with false advertising. I will do my bead shopping on line from China. Try to by here in the states and thats what happens.

Prior to yesterday your rating would have been a 5+, however I visited your "revamped" Winchester, VA store, what a dissapointment. Jo-Ann Fabrics has been my favorite store for many years, I even worked in the Winchester Store mid to late nineties (what a fun job); however back to my current experience, upon walking into the store the new arrangement is extremely visible, your vision of the store is blocked by the new shelving, you walk to the cutting area and your view of the only entrance into the store is completely blocked by same shelving. If I suffered from claustrophobia I would have immediately left the establishment. There will be no more shopping after dark; the security is comprimised; I truly fear for those few (2) employees on duty at the time. OK so for a while the rearrangement will be a "scavanger hunt" however once a customer becomes familiar with it there will be no more just looking around to see what is in stock; I will have a short list of items I need; pick them up and exit the store as soon as possible. I observed that while 1 lonely employee was cutting fabric and answering questions for customers the other one at the register was having to deal with an extremely long line of not so patient customers; fortunately the telephone did not ring which required one of them to leave paying customers to answer a question - however, this is going to happen more often because women are going to turned off by your new arrangements. Shame on you!

I was recently at the Jo-Ann Fabrics Store in Florence, KY at which I frequently shop. I needed 16 yards of netting for pew bows. I was told by the associate and the manager that they could not cut my fabric in 2 yard increments. The manager told me that they would give me 16 yards that I could cut myself. She asked if I had a measuring stick. I told her that I did, but that I did not have a 2 yard table nor a cutting guide to properly cut the netting. She finally told me that she could "make a deal with me." The deal was that the associate had other customers which she was cutting my fabric and that I would wait while she waited on the other customers. After I retired, I worked part-time for two different fabric stores. I do not see the difference in cutting 2 yards of fabric for one customer or 2 yards of fabric for eight customers. I believe Jo-Ann Fabrics has lost sight of how to treat a customer.

You should close the store in the Adams Plaza in Riverside,CA. It is staffed with rude, stupid, unorganized people. I could not believe the experience I just had in that store! I have vowed never to set foot in it again, and I will spread the news.

I am the Asst. Mgr. for Spec's #68 in Corpus Christi, Texas. We have the store next door to your Jo Anns in Corpus Christi on South Padre Island Drive. We have purchased many items from your store and are delighted with your inventory. We do however have a problem with some of your personnel. Your store has a very large trash can directly in front of your front doors. It is Jammed full and is never emptied. Our problem with this is that the excess trash blows down our sidewalk in front of our store. Another problem is that your shopping baskets (6) today are never retrieved. We have retrieved them and put them back in your store on many occasions. The biggest problem is that when we talked with more than three employees (including managers), we get the same response that it's not their problem. I am sure that this is not Company policy for you.