Jo-Ann Fabrics Corporate Office & Headquarters

I just experienced my second fiasco at the cutting counter at the Joann's in Terre Haute, Indiana....no one was at the counter, I put my fabric up there and another lady called someone to come help me, by the time she got there, someone had come up behind me, the woman who's name is Linda, took my fabric bolt then asked if I had a number, since I was the only one there, I looked at her and said, No and she's like take a number, again I looked at her and she said, "doesn't she speak english" and she proceeded to stop over and rip off a number, then wadded it up and threw it away!! I have had it with the rudeness of those people and will never shop at the Joann's in Terre Haute again. I did inform the cashier upon checkout of my experience, she apologized over and over but still, I told her I didn't appreciate being treated like that and that I spend a lot of money there as well as take classes, but not anymore, I've just had it. I will go to the one in Avon, Indiana or go to a competitor, I don't need the abuse.

Do I have to give 1 star? I live in Orlando, FL and made my last visit to Joann's today. Every time I have have gone into the store, I am getting the feeling that they care less and less about the customer. Today, I was returning 2 Christmas gifts totalling 74.00 and buying 40.00 worth of stuff. The employee called "NEXT" as they do, was then handed a copy of next weeks schedule of which she proceeded to review for several minutes while I and the 5 customer's behind me waited for her to then yell across to another employee that there is not very much in the schedule for cashiers. After they worked that out to there satisfaction she then proceeded to process my return/purchase of which I had the receipt. Because my boyfriend bought it with his credit card 20 days ago, they could only issue me a store credit. I said I wanted to speak to the manager who came over and RUDELY began to tell me that they would issue store credit or a corporate check since it was over hmmm...he couldn't decide if the amount was $50 or $75 cash but then settled on the $50 amount. I said that I wanted the district managers phone number of which the other cashier screams across the check out lines that "WE DO NOT GIVE THAT OUT!". I was provided with an 866 number to call of which they said they would email the district manager because the official amount is actually $100.00 and he would straighten the situaion out. He should call me within 48 hours. This is beyond horrible customer service. Hobby Lobby and Michael's are both competing within 1/4 mile of Joann's and the only thing differentiating the 3 is customer service....Goodbye Joann's!!!

I have been shopping at Joann's Fabrics forover 30 years. What I don't understand is why some stores will rip fabric to get the fabric straight and others in the same state do not rip fabric upon request saying that "CORPORATE" does not allow sales associates to do so. What is the truth to this and how do I get a store to be upfront about this? My other concern is why has Halloween fabric been put back to regular price when it was put at 60-70% off the first week in November right after Halloween and now it is the end of December, first of the new year and all the Halloween fabric is back at regular price. That is very ODD and poor business practices as well. . . I'm a very, very disapppointed customer and about to end my $400+ spending at Joann's for these inconsistent and ridiculous practices and "policies. . ."

I am disabled and the only one handicap cart this store has was in use. So I went straight to the product I intended to get and there was no sale sign anywhere,so I went to purchas e it with my coupon and had to stand in a line that went all the way to the back of the store. I don't know how other stores are laid out ,but at this one in Indianapolis,that line would be twice as long as the length of the store because it winds around an isle of magazines and dollar items. When I finally got to the cashier I was told that this product was on sale so I could'nt use the coupon. I was in excruciating pain from standing so I just left. Gas usesd to get there for nothing,standing ,for nothing,frustration,for nothing,all to find out that they had this item in two different places in the store--one place marked on sale and the other not marked. Poor management or deceitful???

Just about everytime i go into a Jo Ann Fabric store I am struck with the extreme messiness of their fabric area. It doesn't matter if you have the most, if a person can't see through the mess what's the point. Not just one store but many, There are not enough employees to wait on customers and keep the place neat. Come on Jo-Anns you can do better. They do nothing to keep the fabric on the bolt, (per corporate direction, I am told, what's that about? Do it right or don't do it at all. There are other places to get fabric, or maybe I'll start using my stash instead.

Visiting the North wales, PA store while walking halfway across the parking lot to get to your store, I noticed your employee parks in the second row. That seems like a poor store policy.

Please put a JOanne Fabrics or Handcock Fabrics in my area. Pittsburgh Mills, Fox Chapel Route 8. Many people would sew if your stores were more convenient. Michaels is okay for artificial plastic flowers and tinkering, however good quality fabric, seems to be a thing of the past. It is not convenient in our area.

I comment that the Joanne Fabrics store in lower Burrell is very bad in the purchases of fabric. If you want every thing in FLEECE, you are at the right store. Three bolts of 100% wool (poor quality at $25.00 a yard) was the extent.

Wow - isn't it always interesting that when a site like this is available, most of the people are on here to B*&%$. I could NEVER work retail. I have been a customer of Joann Fabrics for a lot of years. In all that time I had one confrontation with an employee. It really did turn out that I was in the wrong, not her. I've since made an extra effort to be nice to her whenever I'm in there and we've become quite the pair. She is now always helpful and goes out of her way to be nice to me. My mother always told me that nice gets what nice gives. People in this world are too demanding and too impatient any more. I read one comment on here that said the woman waited 4 hours to have fabric cut. I do not believe that at all.

I have been into the Natick MA store several times. Each time I have been greeted by unfriendly unhelpful employees. In fact, several years ago I walked into the entrance and slipped on an unmarked wet entry and fell. I was 9 months pregnant and the only one to help was a fellow customer! I should have sued them then. They don't seem to think their jobs are important. I have always spent 3-4 times longer waiting in line to pay for something than you would find at the other national chain stores like A C Moore and Michael's. Today I entered the store and brought 3 large bundles of fabric to be cut. There were two employees helping customers so I placed the fabric down on a cutting table in front of me but to the side of the person being helped (the fabric was cumbersome and I needed to place it somewhere before it fell from my hands). The clerk who spoke in heavily accented broken english finally looked up at me and told me 20 minutes after I had placed my fabric to be cut that the line was " back there", and of course, there were 4 people there by then. She busied herself by telling another clerk on her 2 way radio that she would go to the office and check for a pair of purple reading glasses. When you have a line of 5 people waiting you do not leave your post. You help those in front of you. This place deserves to go chapter 11 in this economy, obviously corporate cares as little as their employees.

I spent all day Cyber Monday trying to purchase items totaling $100. This web site is HORRIBLE!!! The web site doesn't work properly, trust me I know I was a systems analyst. Then it was down large parts of Black Friday and Cyber Monday. I have been trying to get my order together but with NO help from your web site!!! I cannot get the checkout to accept my promotion code, I cannot see any reference to it giving me Free Shipping since my order is over $75, that was told to me by one of your phone specialist when I called for help earlier in the day. I then found out several pieces of information which required I return to the web site to do more shopping. When I returned now I cannot get anyone on the phone because you are closed. I am so frustrated I could scream!!! Please have the web site REDESIGNED by people who actually understand systems!.......I will call again Tuesday if they do not give me all the deals, sales, promotions and free shipping I promise you I will buy all my crafts and fabric from a competitor!!!.... Dr. Rebecca Busby

I work at a JoAnns and let me just say that it is not the best of places to work. While some of the staff can be very friendly the rest have the attitude that customers are a probelm and want no part of them. The management isn't much better, we don't even know what we work from one week to the next until the very last minute. We stiil do not have a schedule for this week and it is Monday. The people who do work very hard just keep getting there hours cut and get blamed for everything eles that goes on. While the ones who don't do their own job get praise. The people at the cutting counter can not even be bothered to dust off the sewing machines. I will say that it doesn't help that we don't have a STL right now but that does not excuse a lot of the favoritism that goes on or why people who can or wont do there job are still working there

I was in the Longview, Washington store. What a frustrating mess. This week is a holiday sale wk. There were only 2 associates on the floor. The check out line was all the way back to the cutting tables. You need to do something about the lack of sales people. Here we have a nice store, but no help. I heard more and more people complain about the wait. I myself was not happy to wait and be checked out. I stood in line for about 45 min. just to purchase my thread. It is frustrating enough out of season but in season sales deserve to have better treatment. It wasn't your sales associates complain, but many many customers complaining. Tis the season. DO SOMETHING ABOUT THIS PLEASE. Sara King

I'm a concerned customer who wants to bring a couple of areas to your attention. While I doubt anything will come of my concerns I'll sleep better knowing I brought them to your attention. First, on Black Friday, I was in your store #2012 while on vacation. While the entire retail world had every cashier on duty during Black Friday morning your store had less than half the checkouts open. I spent more time in line in your store than all other stores combined. And that's not the first time I've spent more than 30 minutes in line at that location. Clearly, whoever is doing the scheduling in that store is unqualified to do so. Also, I saw and read where one of your managers in the Columbus area committed suicide while on duty this holiday weekend. Clearly, there's a leadership problem within your organization that needs someone's immediate attention. I've been in the customer service industry for over 30 years with a track record of high success. If you need help improving your bottom line, ensuring you have qualified supervisors and managers running your stores while improving turnover, give me a call. Whoever has that responsibility now, like some of your managers, is unqualified for their position.

The worse customer service! Take a number, wait 4 hours to have fabric cut. Then you have to go to the front to stand on line to pay. After I paid I had a question about two of the charges and I was told I had to go to the back of the line. I don't think I will ever go back to Joann Fabric Store. Some of your employees are very rude,sarcastic and with an attitude. I have never encounter this problem at any other store. Please do a better job serving your customers.

I have been a customer since the store opened in Boardman, Ohio. This store use to be a joy to go into but not anymore. The employees treat us like they are being treated by the Corp. office or their employers. We are answered with yes or no period. All the employee's from previous have all quit,I know why! They have you walk this long isle only to walk back to get to the cashier, this line is insulting to us, your customer. We do have a brain, we are customers and should be treated with grace. I have wanted to share my feels for several years,I will never repeat never walk back into a Joann Fabric store. Hobby Lobby has it all over you and they close on Sunday for the Lord's day! I give you five FFFFFFFFFFFFFFF.

POOR CUSTOMER SERVICE!!! Over the Veterans Day holiday I ventured over to the Boise JoAnn's store which is located on Milwaukie. I needed one item and intended to use my 40% off coupon and the 10% off your total purchase. Of course they didn't allow this. The line to pay was lengthy (I counted 27 people in line) with only two cashiers. With the large ad and holiday I would have thought that staffing would be appropriate - it wasn't at all. A couple towards the head of the line were waiting for a response from the manager and had been waiting for a long length of time, they then decided to take their product and concerns up to the manager since he wasn't willing to come down. While in line I listened to several customers complain about the cutting counter their lack of staffing and customer service. Standing next to the cashier area was the regional manager of JoAnn's he finally had one of the cashier's call for more help. Customer Service is non existant and becomming worse. We need to support the privately owned places where routinely they offer great customer service.

Brenda at your Hollywood office needs an attitude adjustment

I purchased three cuts of fabric. All three were short. When I went to the Joann's by my house to do an exchange, I was told I couldn't because it didn't happen at their store. Isn't this a corporation? I didn't get what I paid for and you won't make it right?

In May,2010 I purchased to outside plant earns. I was surprised to find what I wanted at Joann fabric. They were on sale for $50.00 a piece,regular price was $100.00 a piece. I noticed that one of them turned from the base,it would not tighted so I left it alone. Now the fall is here so I wanted to change the flowers to mums. As I empty the summer flowers the top of the earn falls off.I was defective. I call the store,was passed onto 3 different employees.They were rude and not helpful. I told the manager I was going to bring it to the store to return. As I'm returning the cashier noticed that the purchase was over 90 days and it was no longer in their system said they couldn't do anything about it. I asked for their custermer service number a distict manager got back to me and said they can't do anything about.The earns were $100.00 each before the sale and they should have lasted longer than 5 months.At that price I was hoping a few years. I'm going to call the corporate office to see if they can resolve this issue. I can't believe a company of this size handles defective merchandise this poorly. And I found the employees of the store very rude.And the district manager joann Pa.branch not helpful