Jo-Ann Fabrics Corporate Office & Headquarters

The Joann's in the Arlington Highlands in Arlinton Texas is fantastic! I love the employees and it always has what I need!

I shop at the Fairlawn/Bath Ohio store and have also taken a number of the craft classes. Today was a day where all classes were 50% off yet there was no one available to sign people up. There were only 2 registers open (on a Saturday!) and the line was at least 50 people deep. I walked out and so did a number of other people. Unfortunately this appears to be the norm on weekends since it happened to me a couple of weeks ago as well. I guess it was Joann's loss because I drove down the street to Michaels and spent over $100 on jewelry supplies (they have a much better selection anyway). I do not know why this store is so poorly managed and why the corporate headquarters would allow this to happen.

We have no choice but to shop at JoAnn Fabrics in Erie, PA for there are really no other fabric stores. But really must say that the customer service is very bad!!!! I have talked to so many others even in the store while shopping who feel the same way. Sad to say but we are stuck with shopping there. this company should re-evaluate their customer service policy. I have worked in retail and know how to treat customers with care. These people must hate their jobs!!

I am a teacher and my school has been trying to buy worth $500 a month from you all and you have nothing but failed me. Cannot set up accounts right over and over again and now I have a credit card purchase on my statement that no one can find and was not done by me and I am being pushed from person to person. I will take my money somewhere else!

Have become dissilusioned with your new store in Longview, WA. I was ready to check out and there were 13 people in the check-out line. They finally moved a clerk from the cutting table up to the check-out, then I heard someone complain about not enough cutters!!! Your new store was very appealing and clean--now I find bolts of fabric in the aisles and you've gone back to old habits we found so distasteful in your old smaller store. How about if you hire more personel!! I would really like to continue shopping at JoAnns--don't make it an unpleasant experience

I am working on a Musical Ballet and have to make 88 costumes for the cast for a non-profit dance school. It has taken three trips to Jo Ann Fabrics on Falls of the Neuse/Old Wake Forest road store in Raleigh, North Carolina and the staff has not figured out how to give tax exemption and teacher's discount inspite of producing proper documentation. I have had to walk out of the store after spending more than an hour each time selecting material, getting it cut and leaving it at the counter....empty handed. The Headquarter needs to wake up and read all these messages because inspite of all the effort the corporate office makes, the staff at the counters are the main reason for low profits, poor customer relations and tarnished reputation. I am sharing this experience with many others so they go to Hancock Fabrics from now on. Hancock Fabrics is less than 2 miles on the same road and the staff there did not give me any issues in processing the tax exemption and teacher's discount. They are polite, helpful and knowledgable about fabrics and crafts. I am never going to Jo-Ann in any store across USA. I have less than 6 weeks left and have wasted valuable time with Jo Ann. I am very disappointed with their behavior.

I CAN'T STRESS ENOUGH HOW RUDE AND UNFRIENDLY THE STAFF IS IN WINCHESTER,VA. I WAS IN THE OTHER DAY WITH A RETURN. ANOTHER LADY WAS IN FRONT OF ME ALSO WITH A RETURN.SHE HAD SAME RUDE STORIES AND THE RETURN TRANSACTION FOR BOTH OF US JUST LEFT US SHAKING OUR HEADS..NOT JUST THAT DAY FOR ME IT'S EVERY TIME.

There was only one clerk at the custom picture framing desk on a weekday afternoon. I waited my turn for nearly a half hour. There was also another person ahead of me.Finally I could no longer wait. You need to hire more help a.s.a.p.You are loosing business.

Alright, I was reading a lot of these comments and thought I'd say something in modest defense. I used to work at the Jo-Anns in Bellevue, Washington, and we got a lot of very dishonest people there. The no-return without receipt policy is so valid and necessary it's not even funny. That policy is only because people will steal things and try to return them for money. If you don't do that, and you're an honest, good person, then you should understand that not everyone in the world is like you. You should also understand that lazy people are everywhere you go, regardless of the store. So people who do not assist customers well will not work there for very long, and that will take care of itself. The receipt policy won't change. They use the numbers at the bottom to validate that yes, this was purchased here, and they use that information also to help figure out inventory. I gave it a four-star rating because while I worked there, I got headaches all the time because of the lights and because I really hated having to clean up the red-tag section because customers don't know how to put things back where they found them. To be honest, if I could rate the customers, I would give them a "1", with some rare customers receiving a "5" because they were so great. P.S. Please get some more fabric that I can make dresses with. I'm almost resorting to that stupid place Pacific Fabrics just because they have a wider selection. And when I say get more fabric, I don't mean oriental or ethnic, I mean with fashionable textiles.

worst no-receipt return policy ever.

As I was I trying to find all the Jo Ann stores close to me, I was first required to enter my cell phone #. With out this, access to a map of your stores was denied. You know, you are a business, presumedly in the market to sell products. If I cannot access something as simple as a local map for locations without entering information I do not wish to share (my cell phone) I will simply shop elsewhere. Nikki Harris, 229 Birtrice Rd, Gay (yes Gay) Wv 25244)

today I went to your store in newport news Va. we miss having a store closer to Williamsburg, for me it is 35 miles round trip to go there. the lady at the cash register was very nice, but I can not said the same for your manager. She is very rude, unfrienly and after asking her for help she turn her back on me. It is not the first time, I am waiting since august 2010 for a replacement of my VIP card, everytime I go there the answer is wait and see. In time where the economy is so bad ,I dont understand why you are not welcoming the business. I am myself a merchant and never I will treat my customer the way you do. If you dont want to replaced my VIP card, I will go to a other store.I am a serious customer, doing resale

I work in a Jo-ann's store and I'm extremely disappointed by the way employees are treated within the company. Our DTL, Bill Bess, has before called all the women in our store "drama Queens" to one of the male employees at the store. I find this a sexist and insenstive remark and was exrememly offended. Both our DTL and RVP have stalled on hiring a new store manager and have left our store with only 2 managers and few keyholders, of which I am one. Many of the responsibilities of a managing position are put on my shoulders, but I receive no extra pay for my extra work. I feel as though this company does not look out for the best interests of it's employees because it is not willing to put any extra money into it's stores. I hope that customers will take into account the company's policies when they are not given an answer they do not like. We are not allowed to do custom cuts, nor are we allowed to change a sale price so that you can use a coupon. Instead of considering those that work at the Jo-ann stores incompetent, you should look to the company for answers.

Kim at the JoAnn Fabric Store located at 5327 E. 41st Street, Tulsa, OK store called me a liar today when I was attempting to return some custom order fabric samples. I am very offended and hope that nobody else is treated that way. I am not perfect...I lost my receipt but I was not being dishonest.

We love Joanns but traveling to San Antonio from north New Braunfels is just too far. Please consider leasing a building at Creekside in New Braunfels, we have a huge sewing group here and need you very much!!! New Braunfels Texas

I was shopping in your Schererville, Indiana store, the girls are so unfriendly and are not helpful at all, they have attitudes that we should find everything ourselves, I will not shop their again,

Lura Ann Lovestar and my sister Paulisa Winsong Wow I was so disappointed in Your new super store near Baybrook in Webster, Texas. My sister and I are both designers and I am also an interior designer as well. We use to be addicted your stores. Spending thousands of dollars a year or more on buying fabric from you. Then suddenly everything changed and we were so disappointed. Even a year ago I would have given you a 4 star or 5 star rating. What happened to ruin your stores. I don't even want to go into them anymore. The lighting in the superstore is unhealthy and noxious rays from electron toxins shoot through the store from the inferior lighting. YOu can't match fabrics, the lights make it hard to concentrate and give people headaches. Totally unpleasant experience. I heard everyone around me complaining. Everyone was stressed. I can't imagine going back to that store again. My regular store near my house is on Weslayan in Houston. Wow what happened? It is only set up now for quilters. The fabric choice was terrible. Boring and limited in so many ways. Well I don't want to go back to your stores anymore. A fun and creative shopping experience is gone now. Where will I go now? Somewhere else where some numbers person did not spoil a wonderful shopping environment. What a shame. I will be spending my $6000.00 plus dollars somewhere else this year.

I have a sewing/embroidery business and I purchase the majority of my fabric and supplies at JoAnn's and have for years. I've always been satisfied with the customer service at the two Tulsa stores until today. A couple months ago, I purchased two bolts (unopened so they didn't need to be cut) of a lightweight fusible interfacing, since they were out of the heavy weight and had been for some time. I had three orders to work on and thought the lightweight would work just as well. It didn't. Today, I took one unopened bolt of interfacing back to the JoAnn's where I purchased it. I didn't have my receipt, but thought since the bolt hadn't been opened, I could exchange it for the heavier fusible interfacing I needed. They finally had two full (unopened) bolts of the heavier fusible, which I was going to purchase. The clerk wouldn't make the exchange without my receipt. GOOD GRIEF! It says on the end how many yards are in the bolt (40 yds.) and the cost could be checked with a computer scan! And, I was buying TWO MORE BOLTS!! Also, it seems like every two weeks, my tax exempt status has to be redone because their computers have been re-worked. I'm really getting sick of JoAnn Fabric's.

i have enjoyed your reynoldsburg, ohio store for the most part. you sent me an email (i signed up to receive your emails)to sign up for a free sample of martha stewart magazine....so i did and submitted my address. a minute later, it printed me a bill for $15.00 + $4.95s/h. some free sample issue. i am so mad i am calling your home office tomorrow 9/3/10. i sure don't want to shop your store now...no matter how much i liked it in the past. i hate to be taken advantage of. mary r., suburb of columbus, ohio.

I HAVE READ MOST OF THE ABOVE AND MUST SAY THAT I AM COMMING FROM ANOTHER DIRECTION. I AM ASKING THAT YOU CONSIDER RE- OPENING ANOTHER, POSSIABLY SMALL STORE IN MORGANTOWN, THAT WOULD AT LEAST CARRY BASIC NEEDS AS IN NOTIONS, FABRIC, PAQTTERNS AND ETC. WE HAD ONE HERE AND IN THE BEGINING IT DID A FANTASTIC JOB. I KNOW THAT BECAUSE i WAS THE OPENING MANAGER AND LOVED EVERY MINUTE OF MY JOB. I WAS VERY PLEASED WHEN THE CREATIVE ARTS CENTER WOULD COME IN TO MAKE PURCHASES FOR A PLAY THAT HAPPENED ABOUT 4 TIMES A YEAR. tHERE ARE A COUPLE OF FAMILY OWNED PLACES HERE BUT NO SELECTION AND OUTRAGIOUS PRICES. I AM VERY FAMILIAR WITH YOUR SPECIAL ORDERS BECAUSE THAT WAS MOSTLY WHAT I DID FOR THE UNIVERSITY.WHEN WALMART CAME WITH A FABRIC DEPARTMENT I THINK IT HURT JOANN'S BECAUSE OF THEIR DETERMINATION TO UNDERSELL. THEY HAVE REMOVED ALL FABRIC FROM TWO STORES HERE. tHERE ARE SEVERAL SEAMSTRESS'S HERE INCLUDING MYSELF,WHO FIND IT NECESSARY TO TRAVEL OVER 60 MILES ROUND TRIP TO THE NEAREST JOANNS.