JetBlue Airways Corporation Corporate Office & Headquarters

JETBLUE SUCKSSS!!!!!!!!!!!I WILL NEVER USE THIS AIRLINE!!!!!!!!!Their customer service is the worst.They are truly COLD HEARTED!!!!!!!I'd rather fly American Airlines any day at triple the price.At least I know that if a situation arises they know how to handle it.JETBLUE'S customer service has no clue.They must be paid minimum wage because it's obvious they are uneducated.The money they steal from the customers they should at least use it towards training their customer service rep's and so called supervisors that are cold hearted.Your so called supervisor Jennifer #4460 NEEDS HELP!!!!!She is from the Salt Lake city center.

I am sitting on a plane that has been delayed for no aparent reason. Turns out because of "headwind" we are stopping in Denver before our final arrival. Exactly how long this will take, we are told anywhere from 20 minutes to 4 hours. I began searching for a number to call, but apparently there are no humans available. While I sit here and observe the hoard of angry people who are frantically making phone calls to give their love ones warning, I am reminded that this is not the first time that I bought a nonstop ticket, and was surprised to wake up in another city than the one I PAID to fly to. Buyer beware: jet blue Reserves the right to change your flight status at anytime, without apology/compensation. Whatever happened to the flyers bill of rights? We appear to be without rights. You try to call jetblue and change a ticket and see what happens. And yet they reserve he right to do whatever they please. Reading the above horror stories made me feel a bit better, however. Jetblue is officially dead to me. I will make it one of my lifes missions to spread the word about this company. I never have a problem on Virgin America.

Not worth one star. The Worst Customer Service! Cost me $200 because the two back to back agents that I had to call on the phone in order to use my "travel bank" credits didn't know how to do it either. It sounded like they were working out of their kitchens! Each time I waited on the phone for 20 minutes, the reservation on the internet timed out and the price went up $100! But, guess what? The seats were still available. They have crafty programming tools to squeeze the customer. The second person I talked to put me on hold, and came back to tell me that Jet Blue didn't fly to New Orleans AFTER I told her that I had made the reservation three times online and it had timed out because my password wasn't accepted. Sadly unprofessional. Called corporate headquaters and the person answering the phone was clearly trained to be aggressive in dealing with complaints.

Not worth the one star. 36 hours before our scheduled flight (Thursday) we received a recorded call telling us our flight was cancelled and we that were rebooked for two days later (Saturday). Incredible. After contacting a rep live I was then told that the best they could do was to rebook me for a day later than originally scheduled. We had to rebook on a different airline to get out on time. Not an airline I would ever think of using or reccomending.

If I Could give 0 stars I would!! Poor Customer Service across the board!!!

TO WHOM IT MAY CONCERN, ON JANURARY 13TH I WAS SCEDULED FOR FLIGHT 444 FROM TAMPA FLORIDA TO BOSTON, MASSACHUSETTES. I HAD A FEW PROBLEMS IN SECURITY, I TOLD THE ASSOCIATES THAT I HAD A ROD IN MY LEFT LEG AND HAD A DOCTORS NOTE. I AGREED TO BE PULLED ASIDE AND BE CHECKED OUT DUE TO UNDERWIRE IN MY BRA. I WAS ASSIGNED TO ROW 1 SEAT A, I WAS SUPPOSED TO HAVE WHEELCHAIR ASSISTANCE. DUE TO THE DELAY AY SECURITY, I WAS WALKING. WHEN THEY ANNOUNCED PREBOARDING FOR KIDS ANS WHEELCHAIRS, I APPROACHED A GATE ASSOCIATE AND TOLD THEM I NEEDED TO USE RESTROOM. NO PROBLEM. WHEN I RETURNED I BOARDED PLANE AND SAT DOWN. THE FLIGHT ATTENDANTS STARTED THEIR REGULAR ROUTINE. WE SLOWLY STARTED TO BACK AWAY FROM LOADING AREA. ABOUT 5 MINUTES LATER I REALIZED THAT WE WERE PULLING BACK INTO THE LOADING DOCK. I THOUGHT OUR FLIGHT WAS CANCELLED DUE TO SNOW. I WAS APPROACHED BY 3 TO 4 MEMBERS OF THE SECURITY TEAM. THEY ASKED ME FOR ID AND BOARDING PASS. I WAS A LITTLE CONFUSED. AFTER I GAVE THEM MY INFO THEY SAID THANK YOU , HAVE A GOOD FLIGHT. THERE WAS NO EXPLANATION FOR WHY THIS HAPPENED. I WAS VERY EMBARRASSED AND HUMILIATED. I HAVE NO IDEA WHY THIS HAPPENED, AND I AM CONTACTING MY ATTORNEY FOR FURTHER EXPLANATION. PLEASE CONTACT ME SO I HAVE SOME KIND OF IDEA WHY I WAS VICTIMIZED THAT DAY., BRENDA BORJA 7278628252

I am very angry. I accidently converted new points to old points and obviously mis read or mis interpreted what was being implied by Jet blue. I am now being told I am shit out of luck. This is absurd and crappy customer service. You as a company should be ashamed to treat anyone this way. You used to be an airline that actually cared about its clients. Apparently those days are long gone.

i have been a loyal customer for over 10 years. However, i see this changing in the near future due to poor customer service. I recently flew out of ft lauderdale and was berated and embarrased by a check in agent named "vernon". I have written a complaint letter detailing the whole incident to Mr. Barger and Mr. Peterson. The letter was sent last week via certified mail and i requested a signature letting me know it was received. Well, it was signed for on Monday, jan. 24th, 2011. I have not received any response at all. i am so upset over this, i cannot believe that a presidential complaint or any complaint to a major company is handled this way. i guess my next steps are the better business bureau and spreading the word.

I HAVE BEEN A LOYAL TRUE BLUE MEMBER FOR SEVERAL YEARS MY FAMILY WIFE AND CHILDREN HAVE TRAVELED THRU JETBLUE LINES I CALLED FOR A PRICE CHECK FOR AN EMERGENCEY FLIGHT FOR MY GRANDFATHER AND I RECIEVED NO CONSDIRATION FROM YOUR EMPLOYEES I BELIEVE THAT FAITHFUL CUSTOMERS SHOULD BE TREATED WITH RESPECT AND COMPENSATED IN CERTAIN SITUATIONS . I WAS LOOKING TO BOOK A FLIGHT TO NEWARK FROM ORLANDO WITH AN OPEN DATE TO BE PREPARED FOR THE UNLIKELY EVENT OF MY GRANDFATHERS DEATH DUE TO CANCER.

I was caught in the blizzard results on Dec. 28th, but my flight #472 was canceled out of San Jose Apt. to Boston three times. I had to re-book each time and dealt with over one hour waits on the phone to only get another "the flight is full". Re-booking 3 times and each time, two hours before the flight, with boarding pass in hand, cancelled!!! Is it too much for JetBlue to put a paid in advance, JetBlue member on the next flight automatically? I think it was first come, first served. As the week progressed with no outgoing flights, the only online communication was that they could get me to Boston on Sunday, Jan. 2, 2011 which was unacceptable. I had to get home as it cost me 4 more days of boarding my dog and missing activities. I took another flight home on another airlines and that cost me a great deal. I insisted JetBlue pay the half of the round trip that I paid for last Sept. No more JetBlue, it's been nice while it lasted but the service in communication was awful and frustrating. There were no representatives at San Jose Airport to speak with as they didn't come in till 6:30pm. I made that trip twice. It was inexcusable. Sorry, you lost me.

Knock on wood, I have never had a single problem with JetBlue in the past 6 years. I'd rather fly with JetBlue than any other domestic carrier. It's always been enjoyable! Great customer service.

Made reservation for two people on 1 confirmation # iriginally sitting together. Was exploring different seating options online and while doing so could not get back to my original seat w my significant other. Thus the computer split us up. Now I am told that if you move seats online (even before you get boarding pass) you have the potential of losing your original seat even if you don't confirm it yet. Called jet blue and spoke w Michelle supervisor in Salt Lake (ext 50824). She was indifferent, unsympathetic and stated you will have to take care of this at the gate or pay more to upgrade as now to sit together. I have never been treated with such poor uncaring customer service. This was on christmas eve nonetheless and total for both tickets was in excess of $1200. I have never had this experience w any other airline in my life. This was my first and will be my last time I fly Jetblue. I will gladly pay much more and fly United or Continental - both of which customer service has always treated me better. I and my company will vote w our dollars and take our service elsewhere.

Dear Joel Peterson & Dave Barger, Please advise me is anyone at your company monitoring how your CSR Managers are speaking to your customers? My conversation with employee #80237 was one that I will never forget and made me walk away with a bad taste in my mouth about how your company handles customer complaints in a very unprofessional discourteous manner. This rude and foul mouthed Supervisor, Anuhea I believe is the name that she conveyed to me treated me like a piece of garbage fully well knowing I am a true blue member. The two hundred dollar/one year credit expiration date was the reason I called and to express my dispute in why it was not honored. Anuhea treated me like a third rate customer and did not listen for one minute in why I felt the credit shoul d not have been taken off of my true blue credit account. And after ripping into me very unprofessionally accusing me of lying she would not furnish me with Corporate Executives contact information telling me the buck stops with her and only her. So once again Mr Peterson I ask you who is monitoring this rude, unkind,unfriendly CSR Manager who has no place in being employed at your esteemed Airline. Dissatisfied True Blue Customer,

Thank you for the wonderful service. From the moment we checked in we were very pleased. The flight was on time from Long Beach Airport, California to Sacramento and from Sacramento to Long Beach. This was our first time flying with Jet Blue and you can be sure if possible we will fly with you again. It was nice that we could stretch our legs out, that was a first. I do hope in the future you will have flights out of Ontario, California. Thank you again.

My son, daughter and I were flying JetBlue for the 1st time ever and were going on a family cruise leaving Orlando. We flew Seattle to JFK to learn our flight from JFK to Orlando was delayed 3 1/2 hours. That was fine as I understand delays even though it was not weather related. I had to throw a tirade to be moved to an earlier flight because they don't change bags from plane to plane. Why would I want to fly into an airport 2 hours before my bags arrived? We had 12 other family members waiting for us in Orlando and our flight was delayed 6 times before departing. We missed the ship and had no other alternative but to fly back to Seattle. The reason I am so upset with JetBlue is because 2 other flights left for Orlando before mine that we would have made it. We were denied access to them because our bags would not be changed. I spent $1700 on a cruise and $1000 airfare to JetBlue. JetBlue's offer to me was $50 each future flight voucher. C'mon! This was a real opportunity for them to make amends and right their wrongs and they did not. I would gladly fly them again had they stepped up to the plate and made things right but instead I will tell everyone I ever speak to not to travel JetBlue. Hope they understand why.

Very Upset with Jetblue at this time. For the third time, my 80 year old parents are flying on Jetblue. They did not provide wheelchairs as requested by phone, they did not provided wheelchairs when we asked the customer service reps on the counter. We had been told that since they didn't order them, Jetblue will not provide them. We also asked for a gate pass, so that someone can meet them at the gate to help them after the flight. we have never had any issues with all the other airlines. They provide wheelchairs and they provide one gate pass for elderly assistance. Why is this so hard and why does Jetblue not care about Elderly flyers and have such a negative approach and attitude to one relatives helping your 80 year old parent. As a seasoned flyer, this treatment should never be allowed.

I have been flying JetBlue exclusively for 10 years. If JetBlue doesn't fly there...I don't go. Or that used to be my thought. Now, I could care less about flying JetBlue. I recently booked tickets, online, to see my daughter in Maryland. I haven't seen her in over a year and wanted to surprise her. I found out, shortly after I purchased the tickets, that she was going to have to be in court, as a witness. I had to tell her of my surprise. She asked me to change my flight to a week later. When I tried to change my flight, I was told that they were going to charge me $100 for each person flying. There are two of us flying. That's an additional $200 added to the cost of the $600 we already paid. When I called JB to speak to a rep, she told me that was nothing she could do. I asked to speak to a supervisor, and she not only told me she wouldn't waive the $100/each ticket but that I should have known the tickets were non-refundable. I couldn't believe her attitude. I will not fly on that airline, again. I think it's ridiculous that it is a non-refundable flight...however, if you pay for the flight insurance, than they're willing to work with you. Outrageous! I guess the CEO of JetBlue needs that extra $20 per person insurance fee.

MY FLIGHT #1 FROM JFK WAS CANCELLED TODAY WHICH WAS A SELLOUT FOR NO REASON JUST CANCELLED AND EVERYONE RAN TO BLUE SIGN ASK ME TO GET REBOOKED ON A NEW FLIGHT THIS WAS NOT RIGHT FOR I WAITED IN AIRPORT SEVAREL HOURS BEFORE CANCELLATION AND THAT I WAITED AND WAITED UNTIL MY TURN WHICH WAS FROM 10 AM UNTIL 2 PM THEY PUT ME ON FLIGHT LEAVING NEXT DAY JULY 28 AFTERNOON FLIGHT AND GO HOME IT COST ME 50.00 TO GO TO AIRPORT 55.00 TO GO BACK HOME AND NOW ANOTHER 50.00 BACK TO AIRPORT THIS IS SHAMEFUL ON YOUR PART I HAVE BEEN FLYING WITH YOUR COMPANY FOR MORE THAT 15 YEARS NEVER HAVE I EVER SEEN A SCENE LIKE THIS CALLING IN ANOTHER AIRLINE THEY WILL NOT TAKE YOUR TICKETS FOR TRAVEL FIRST ANSWER ME WHY YOU CANCELLED FLIGHT I DO NOT LIKE TO FLY AT NIGHTTHANK YOU MORRIS SARWAY

I have been corresponding with a representative for a few days via email regarding our most recent JetBlue Getaway confirmation #259976. This was our first on line booking for a getaway. The room choice provided was "Grand Tower Standard Run of House Room". The MGM Grand hotel, when we arrived, stated that JetBlue reserved a king size bed for a party of 3. No where on the website did it indicate we had a choice of king or two queen. The MGM stated this was an error on jet blue's part. The jet blue representative has been telling us that this is our error and that we should have indicated that we wanted two queen in the detail section/special needs section. To me, special needs does not mean bed request. If it would have stated to put a bed preference in that section, we would have. My son had to sleep on a cot for 5 days and I don't feel this is our fault. The website is not clear. We would assume that jet blue, as the travel agent in this case should have called us to confirm or assume that a party of 3 would need more than one bed. We would appreciate discussing this further. However, the representative, Annette, continues to correspond via email and in the last correspondence indicated that this will be the final correspondence on the matter. We have been jet blue customers for many years and have just recently purchased jet blue credit cards. We have feel as true blue members this needs further discussion. Thank you for your attention to this matter.