JetBlue Airways Corporation Corporate Office & Headquarters

Why no one is able to help at this company it is the second time in six months that I have a problem with jet blue in December I had to pay an extra 200.00 dollars for my trip to aruba and all because the guy behind the counter was to busy talking to the girls next to him that I was not able to check in and now I book my family vacation thinking that I was leaving JFK on 07/21 on flight 1183 and now that I check the flight leaves on 7/22 I called to get help with this issue and what I got was a rude person that did not care about my problem all she cared was about the fees and she basically closed the phone on me I will never use this airline again now I have to change my entire vacation because of an incensitive company that only cares about money and not about their customer and I will make sure everyone I know take their business somewhere else

In good faith we booked a flight with JetBlue. Three weeks after the purchase they changed our flight information. This change now makes the flight so unacceptable to us that we would have never booked it in the first place. JetBlue now refuses to refund our monies.

Guess what Jet Blue? You don't want to treat people who suffer from Tourette's with compassion and dignity? My six year old son has recently been diagnosed with Tourette's and you can rest assured I will go to any lengths to make sure I never use your company to fly anywhere. Ever. And from the looks of the other reviews down there, you shouldn't be alienating an entire group of people before they even book a flight. Try educating your staff. Would give you a zero if I could.

Hi Mr. Neeleman, I am writing on behalf of my daughter, Janelle. She was terminated a couple years ago, and still hurts. Although she has worked at other companies, she misses JetBlue up to this day...I see it in her eyes every time we speak of your airline. She really miss her job, as a CSR, and would be delighted if you will take her back. Kindly re-hire her; and may Jesus keep you and your family safe and well. Thank you.

I recently flew Jet Blue to Bermuda from N.Y., my first time flying Jet Blue and I am hooked. Jet Blue is by far the best airline I have ever used, and I will continue to fly Jet Blue whenever possible.

I feel sad when passengers complaint about things airlines dont have control over. 200 years ago any king would have give half his kindom just to have the opportunity to seat down in a plane. Nowaday customer complain about the bottle water that was too hot, the plane that left 25 min later, the weather system......

The worst people to deal with in customer service. I booked a flight and paid extra for the 1 st row seat. They put me in the middle of the plane and flat out refused to put me in my confirmed seat. When I called the representative was so nasty and rude as if they really do t care about their customers. Just upsetting

In all my years of traveling this is the worst airline I ever came across my boyfriend got to the airport at 11:00 am his flight was at 12:03 and they didnt let him on the plane because he was suppose to check in 3hrs prior... I know they are using that as an excuse because I also travelled on that airline on the 6th of January and got there half an hour before the flight was schedule to leave and I was able to get on no problem... They over booked the flight and that's the reason why he missed the and to make matters worst they put him on a stand by flight for 5hrs later... They also won't confirm his seat for the stand by unless I pay an additional $100..worst airline to do business with..

I love Jet Blue :) thank you to keeping me safe & my family :)

I love Jetblue. I just flew Delta to Europe which really had me appreciate the leg room, customer service and amenities Jetblue offers.

I WILL NEVER EVER FLY WITH JETBLUE, VERY BAD CUSTOMER SERVICE AT THE JFK JETBLUE TERMINAL. I ASKED FOR A SUPERVISOR AND WAS TOLD YOU HAVE TO GO OVER TO THE OTHER COUNTER ON THE OTHER SIDE OF THE TERMINAL. AFTER I HAD MY CONFIRMATION I COULDNT FLY BECAUSE THEY SAID THE TRANSACTION WASNT APPROVED. THEY OVER SELL TICKETS THEN THEY GIVE YOU A BOGUS EXCUSE. I CALLED MY BANK AND JETBLUE HAD HOLD OF THE FUNDS. NEVER AGAIN I HAD DEATH IN MY FAMILY AND ALMOST DIDNT MAKE IT TO SEE MY PARENT!

On March 15th, 2012 myself and a group of friends were going to catch an early morning flight (I believe it was 6:15 or 6:45 in the a.m.) from Salt Lake City, UT to Long Beach, CA, proceeding to our hotel in Anaheim and on to Disneyland. Our flight ended up being delayed first for a couple hours (this was at 5 in the morning when we arrived), then until 12, then 1, and finally we were told that a part to a plane had to be flown in from New York. If I remember correctly we did not end up boarding a plane until around 5 that evening and leaving right before 6. We ended up being delayed and sitting in Salt Lake City airport for almost 12 hours, while watching another JetBlue flight to the same airport leave hours before us on time. JetBlue ended up “crediting” us the full round trip flight, however in our misunderstanding we weren’t receiving a credit “in kind”, meaning a credit for the same service, we were only receiving a credit of what we paid. To an extent I understand this because it is what we paid, however when taking the entire situation into account I am upset that a credit of “like miles” was not awarded, rather then the cost of the flight. Case in point the same group of friends and I were looking forward to using our “flight credit” to make the same flight, use the same service from SLC to Long Beach to go to Disneyland, only to find that for the same service you are now charging $330 rather then the $178 we paid, an 85% increase in cost for the SAME SERVICE. We were under the incorrect impression obviously that a credited flight, which is the same flight we were delayed on in March, would be fully credited so we could take that same flight. We aren’t trying to travel during a holiday or anything like that, and we aren’t trying to get credit for a flight to a different location like New York or Chicago, we were just expecting th

Flew Economy to L.A. from Boston direct. Took the red eye back. It was annoying that there was nowhere to put a garment bag on the plane other than to stuff it the overhead compartment which had no room and was extremely small. In fact this was the smallest jetblue I had ever been on. It was an airbus A320. And of course there was an hour delay going out and a 1:30 delay coming back. Stewardesses were all great and pilots did a great job of covering some of the delay time. For the price of the ticket it was relatively painless. They also made the movies free because of the delay.

I am a frequent flier on JetBlue. I am typing this message in seat 5F of JetBlue, flight 971. I am traveling with my family, who are all in row 5. My son, who is 5, is sitting next to me. Behind me are two loud, drunk women in seats 6E and 6F. They have been burping, shouting, pushing our chairs, and behaving like animals for the entire flight. Despite my request to the flight attendant not to serve them, inexplicably she served them two more bottles of Jack Daniels whiskey. 10 minutes ago, the drunken woman in seat 6F banged my seat once more, and I asked her to please stop. She then unleashed a string of expletives, which woke up my 5 year old son. Her shouting was loud enough for at least 20 people to hear, who all turned around. Have you ever had a child ask you, "Daddy, what does F--- mean?" I then rang the call button, but the flight attendant who arrived, while well-intentioned (unlike the first attendant who continued serving alcohol to the drunken animals behind us), appeared unable to do anything, other than to ask them to please be calm. To her credit, this second flight attendant returned later and diplomatically relocated the drunken women to row 25. Does JetBlue have a policy for dealing with disorderly conduct from passengers? I would have hoped JetBlueflight attendants would have known not to serve drunken passengers, particularly when their drunkenness was so evident that I pointed it out to them in advance. Similarly, while I appreciate that about 45 minutes before landing a second attendant relocated them, it did not do much for the prior two hours of headache and disruption, or my 5-year-old’s interrupted nap, or his new vocabulary.

Dear Mr CEO, Your Employees need a lot me training, their customer service skill is something to be desired. They are just simple rude. I have used your airline a lot and if I can help it I will never use your airline again. Whomever is in charge of training your employees should be fired on the spot. I have spoken with two today they both should be fired also. If I could give -0 I would.

i can not belive you would want to charge me 100.00 fee just to change the name of the passenger that is flying on a flight that i paid for back in may of 2012 if you feel that this is an unjustice and want to speak to someone at jet blue

If I could rate JetBlue zero(0) that is what I would give it. Our trip started on a Thursday. Our flight was supposed to depart WPB, FL at 5:10 PM and arrive in NY, NY, LGA at 8:00 p.m. Due to bad weather in NYC, and enroute the flight was delayed and all passengers sat in the plane cabin for 7 hours until the flight was okay for take off at 11:00 p.m. We arrived NY, LGA at 2:30 a.m.. Our return flight which was supposed to take off at 4:20 pm from NY, LGA and arrive at 7:28pm in WPB, FL. When we arrived at the gate, the plane was docked. We were informed by JB Personnel that the crew was running late and that they did not know when they would arrive! when they did arrive, the went right pass the gate and the JB Personnel said loud enough for all to hear,"Is that our crew"? JB Personnel went to get them and they boarded the plan. Soon after they started to board passengers. When we boarded the plane it was stifling hot! There was no air conditioning. They appeared to be experiencing some mechanical difficulties. We were informed that they were running some tests and checkpoints and we would take off as soon as everything checked ok. The crew informed passengers if they wanted to disembark because it was too hot. Half of the passengers left. The crew opened the door to let air in and were passing around water to the passengers. Mechanics were now in the cabin and in the front of the plane. When the crew and technicians seemed to think that everything was ok they boarded once again and shut the doors and were in position to take off. We delayed once again due damage to the left wing. Many passengers witnessed it and some took pictures with their cell phones. The mechanics indicated to the crew that it was a "no go" and once again, the crew announced problems. JB crew announced that the plane was "inoperable" and passengers were informed to the gate counter and re-book their flights which was by now "kaos", or call 1800-Jetblue. Needless to say, I tried to contact JB, who told me they could do NOTHING for me since I booked with Orbitz and the airline (JB) had to release my flight. I contacted Orbitz and they informed me that they could do NOTHING because the airline is the only one who could clear my flight. After MUCH heated discussion with JB Personnel, I was booked on a flight to Ft. Lauderdale (way out of my way by almost one hour). The flight arrived at 1:00 a.m. Monday. One of my luggage was not on the re-booked flight, because the crew did not want to take it off the plane of the original flight # 369. So, at present I do not know where my luggage is. I was told at LGA, Jetblue that when we land in Ft. Lauderdale and go to PBIA, that we are to just go to the Jet Blue luggage claim office and pick up our luggage. They neglected to inform us that the office would be closed at 2:30 a.m. when we arrived there from Ft. Lauderdale. The entire airport was closed. I contacted 1800-JetBlue Customer Care (term used loosley) and explained my dilema and I was informed that there was NOTHING they could do and that I could go back to PBI at 4:30 a.m.when the office reopened for business. Thought I was given courtesy transportation from Ft. Lauderdale to PBI at 2:00 am to pick up my luggage which the office was closed and pick up my car which was in longterm parking, Jet Blue owes me for an extra day of parking fees, and for the INCONVENIENCE which my family and I suffered during our trip. Our experience with JetBlue was horrific and I would never use JB again. EVER!

Soon after they started to board passengers. When we boarded the plane it was stifling hot! There was no air conditioning. They appeared to be experiencing some mechanical difficulties. We were informed that they were running some tests and checkpoints and we would take off as soon as everything checked ok. The crew informed passengers if they wanted to disembark because it was too hot. Half of the passengers left. The crew opened the door to let air in and were passing around water to the passengers. Mechanics were now in the cabin and in the front of the plane. When the crew and technicians seemed to think that everything was ok they boarded once again and shut the doors and were in position to take off. We delayed once again due damage to the left wing. Many passengers witnessed it and some took pictures with their cell phones. The mechanics indicated to the crew that it was a "no go" and once again, the crew announced problems. JB crew announced that the plane was "inoperable" and passengers were informed to the gate counter and re-book their flights which was by now "kaos", or call 1800-Jetblue. Needless to say, I tried to contact JB, who told me they could do NOTHING for me since I booked with Orbitz and the airline (JB) had to release my flight. I contacted Orbitz and they informed me that they could do NOTHING because the airline is the only one who could clear my flight. After MUCH heated discussion with JB Personnel, I was booked on a flight to Ft. Lauderdale (way out of my way by almost one hour). The flight arrived at 1:00 a.m. Monday. One of my luggage was not on the re-booked flight, because the crew did not want to take it off the plane of the original flight # 369. So, at present I do not know where my luggage is. I was told at LGA, Jetblue that when we land in Ft. Lauderdale and go to PBIA, that we are to just go to the Jet Blue luggage claim office and pick up our luggage. They neglected to inform us that the office would be closed at 2:30 a.m. when we arrived there from Ft. Lauderdale. The entire airport was closed. I contacted 1800-JetBlue Customer Care (term used loosley) and explained my dilema and I was informed that there was NOTHING they could do and that I could go back to PBI at 4:30 a.m.when the office reopened for business. Thought I was given courtesy transportation from Ft. Lauderdale to PBI at 2:00 am to pick up my luggage which the office was closed and pick up my car which was in longterm parking, Jet Blue owes me for an extra day of parking fees, and for the INCONVENIENCE which my family and I suffered during our trip. Our experience with JetBlue was horrific and I would never use JB again. EVER!

I have a realy bad experience with Jet Blue I purchased 4 tickets to go on vacation with my credit card but to take advantage of the JetBlue American Exp due to the free miles I changed the charges to theAmerican exp after I received my Discover crad I find out JetBlue did not refund my credit card in full when i contact JetBlue office I was told a refunded was issued by a supervisor by the name of Adam when I contact my Dicover to confirm credit I was informed the refund was not issued now I have to go to the ordial of corect the problem very upset I will not use Jet Blue ever

On Monday, June 25th, 2012, I went to LGA to go home to Fort Lauderdale on flight 377, boarding at 1:00 pm.. I am a disabled person and go through the airport in wheelchair. Although there were major storms in our flight route, no one bothered to post that there were delays upon delays at LGA so I left for the airport. Upon arrival at about 12:30, I was told boarding wasn't until 2:45, then boarding wasn't until 3:30 but we actually didn't board until about 4:00. All this time I was stuck in a wheel chair and deposited somewhere near the gate, where people kept hitting me in the head with their backpacks and carry-ons and even their buttocks were being stuck in my face. I rolled myself out of the danger zone only to have an attendent run over and push me back into it. Finally, we boarded but we didn't go anywhere. We sat and sat and sat at the gate. No one offered us beverages or snacks and the air conditioning was turned off. The pilot's announcements were inane and really didn't inform us of anything, other than there was a storm. We sat and sat on the runway, being something like number 39 in line for take-off. When we were second in line for take-off, it was announced that we had sat there for so long, we had to go back to the gate for more gas. But we were going against "traffic" so we waited and waited and waited. It took a ridiculously long time to gas up - begging the question that if a fighter plane can refuel in mid-air, why couldn't the gas be brought to us? I was so distressed I started to cry, my legs and arms were shaking so badly I couldn't hold a cup of water and I had trouble walking. During the fill-up, some crew member decided to have me taken off the plane because I was upset at all these delays and the physical and emotional problems this caused me. I was literally dragged off the plane against my will and dumped unceremoniously into a wheel chair. When the plane left, my luggage was still on it. I was left, at the nearest gate, alone, to fend for myself. The counter agent was laughing and telling everyone to call on the phone for new reservations and did as little as possible to assist us. He seemed to take pleasure in telling us that because the delay was due to weather, JetBlue didn't have to do "anything" for us. Many people had to sleep in the airport because they had no place to go. People were left hungry, thirsty and angry after hours in an airport with an "I couldn't-careless-crew." If this is what you call customer service and satisfaction, you'd better take a closer look at how your employees relate to people and think back on just how "satisfied" your customers were after being treated like garbage, instead of the people who pay your employees' salaries. Your employees thought it was a good idea to amuse themselves at our expense as they blithely announced that no flights were leaving LGA that night but if one wanted to, one could transport themselves to JFK at their own expense and "see" if they could get a flight out of there, but they added that the 9:00 pm flight was delayed until three in the morning. At about ten p.m. someone took pity on me and wheeled me out to the cab stand. I had arrived at LGA at 12:30 and was there for nearly TEN HOURS before I got a cab back into the city. Of course, the $80.00 in round trip fares to the airport is money gone up in smoke and again tomorrow I have pay another 40 bucks to get back out to LGA. I spent more money on cabs than I spent on anything else. Without my permission or even consulting me, I was stuck on a 6 a.m. flight on Tuesday the 26th. I refused this flight, and any other flight on Tuesday because I was afraid that with all the people from Monday trying to get a plane on Tuesday, I would again be stranded in LGA in a wheelchair and left to fend for myself, and waste more money on cabs to nowhere. I do have a choice,JetBlue, and I will NOT be choosing you.