161 Reviews For Hotels Com, L P Headquarters & Corporate Office
To the California Attorney General & Hotels.Com
One April the 3rd my wife Joan called Hotels.com and made reservations to stay at the Carmel Inn and Suites in Carmel. The dates were 18th,19th and 20th. On April 13th we called Hotels.com and told them clearly we could not stay the 3 days but only 2. They Hotels.com clearly told my wife to call Hotels.com the day we leave so they would only charge us for 2 nights.
One the 20th am, we informed the desk at Carmel Inn and he said very clearly, “you should have never used Hotels.com” and would not even give me a receipt for the 2 days stay. I had him call his owner boss and his boss said, NO receipt. In others words they planned all along not to change the original order to steal $100 from us. Today, April 29th, I called Hotels.com to find out where my refund was and they said, The Carmel Hotel will not refund the money. (My credit Card went to them, not the Carmel Inn & Suites).`
I am sending this complaint to the Attorney General as well as my attorney to file suit against this type of robbery.
Phil & Joan Baltzley
7508 Greenglen ave.
Citrus Heights, Cal. 95610
-by Phil Baltzley
Write A Review For Hotels Com, L P Corporate Headquarters
To the California Attorney General & Hotels.Com One April the 3rd my wife Joan called Hotels.com and made reservations to stay at the Carmel Inn and Suites in Carmel. The dates were 18th,19th and 20th. On April 13th we called Hotels.com and told them clearly we could not stay the 3 days but only 2. They Hotels.com clearly told my wife to call Hotels.com the day we leave so they would only charge us for 2 nights. One the 20th am, we informed the desk at Carmel Inn and he said very clearly, “you should have never used Hotels.com” and would not even give me a receipt for the 2 days stay. I had him call his owner boss and his boss said, NO receipt. In others words they planned all along not to change the original order to steal $100 from us. Today, April 29th, I called Hotels.com to find out where my refund was and they said, The Carmel Hotel will not refund the money. (My credit Card went to them, not the Carmel Inn & Suites).` I am sending this complaint to the Attorney General as well as my attorney to file suit against this type of robbery. Phil & Joan Baltzley 7508 Greenglen ave. Citrus Heights, Cal. 95610