Hotels Com, L P Corporate Office & Headquarters

My husband and I planned a trip to Punta Cana, D.R to celebrate our 15-year wedding anniversary through Hotels.com. Upon boarding plane the pilot announced that the flight would be delayed for 50 minutes due to weather conditions and that we were to remain in our sits until he received the ok signal. We sat for what seemed about 1 hour and we received a 2nd announcement that it would be delayed another 50 minutes and if we would like to come off the plane to stretch and use rest rooms we were welcome to do so but to remain in the terminal for further notice. After about 10-minutes we were told ALL flights to Miami (our connecting flight) were CANCELLED. American Airlines refunded our fare. Different story with Hotels.com. they have given me the run around for the past 14-days. Transfer after transfer, supervisor after supervisor.. When I asked for Corporate number they said they could not give it to me and that only the supervisor could transfer me. When I asked the supervisor to transfer me she apologized for my incovenience and transferred me BUT then disconnected. SURPRISE! I spoke with the Sherrif dept. and they gave me the number to corporate and advise on other measures to take!

My husband and I planned a trip to Punta Cana, D.R to celebrate our 15-year wedding anniversary through Hotels.com. Upon boarding the plane the pilot announced that the flight would be delayed for 50 minutes due to weather conditions and that we were to remain in our sits until he receives the ok signal. After about 1 hr we were told ALL flights to Miami (our connecting flight) were CANCELLED. Ameircan Airlines refunded our money BUT when I called HOTELS.COM IT WAS A NIGHTMARE and I'm still waiting!!! See details below: LIST OF PHONE CALLS/NOTES Thursday, 6/30/11 @ approximately 5:00 – 5:43 p.m.: While in line at the American Airlines counter with a waiting period of approximately 2 hrs. I called Hotels.com to notify them of the cancellation of our flight. She suggested I stay in line and see what AA can do for us then call them back. AA tried to get us on another flight but all flights from Tampa to Miami in any other airline were cancelled. They tried for the following day with no luck and Saturday was out of the question because our trip was only until early a.m. Monday, July 4th and it didn’t make any sense to go for barely 1 ½ days. So, American Airlines gave us an immediate refund. I contacted Hotels.com to please contact Majestic Punta Cana while I was on hold to notify them of the cancellation on ALL flights to Miami due to terrible weather conditions in the Gulf. I was told by Hotels.com that Luis, at the front desk ask that they tomorrow because it was after 5pm and the reservation manager was gone. H.Com said they will contact Majestic in the a.m. and ask that I call them back tomorrow for a follow up.. Friday, 7/1/11 @ approximately 2:18 p.m: I contacted Hotels.com and spoke with a Shanet for a follow up. They put me on hold while they contacted Majestic Punta Cana and they spoke to a R

If I could give them a negative 5 stars I would. I will be doing a you tube and sending out on my facebook page Hotels.com fraudulent business practice and will be looking for a class action. It seems that many of us have been cheated by this company. Please email me at contract-paralegal@msn.com if you are interested in joining me on this campaign.

I will never use hotels.com again. They lied about the free night. They have poor service and they were very ugly to my husband and I.

not wanting to relive the nightmare again.all I can say is DO NOT EVER USE HOTEL.COM!! u r on your own...no matter how insane ur problem is. for me...let's just say I showed up at my hotel in the middle of the night...no desk clerk there to check me in.I had to pay for a hotel somewhere else...and hotels.com REFUSED To refund me or do anything for me! completely unbelievable ....

Absolutely 0 stars if possible! Hotels.com is a COMPLETE nightmare! Called hotels.com 1-800 number and made reservations for Saturday, June 25 2011. Because customer service is located in another country, being their time is already a couple hours ahead, they booked my reservation for the following night, Sunday, rather than the night I asked! After speaking to several USELESS AND RUDE hotels.com representatives, one finally said the best they can do is cancel the reservation, return my free night but pay the full amount of the upscale hotel. Instead of being able to use my rewards night and paying the difference for a more upscale hotel, I ended up having to pay the whole amount on behalf of THEIR mistake. Customer service reps and supervisors are incompetent and in no way am willing to comp you for their mistake nor rectify the issue! AVOID THIS WEBSITE AT ALL COSTS! Never had I dealt with such rude employees. I am still in complete shock at the way this company handles their business! THIS IS A SORRY EXCUSE FOR A BUSINESS!

This is a dishonesty company , they lie to you and then refuse to help you when they have gotten the resavation wrong.

Hotels.com is awful. The worst, most dishonest customer service I've ever encountered.

Hotels.com needs to just stop treating people like they do. I booked a 3 day surprise weekend for my son to go see the shuttle launch for his birthday. Well, something went wrong and my trip was booked for the wrong month! This I didn't know until I got an email asking for me to review my stay. I had no idea about this. I have called hotels 3 times in the last 4 days and the hotel once. NOTHING has berm done. This is a mistake that I dont know how it happened but hotels needs to accept that mistakes happen sometimes and fix them. I'm so angry and upset over this. I just wanted a room but now there are not any available in the area that I can afford. You people have no heart. Taking people's money and not caring about them. And this is America jack, start using Americans to do your business so we can undertand them. I will be contacting the attorney general I'm Florida and the better business Buereu. And to think I had a wonderful expeireance with hotels just in march. Oh sweet karma have your way...

On June 3rd my family and I arrived at our hotel arranged by hotels.com and discovered that it was nowhere near the location we requested. It was suppose to be within 10 to 14 miles from relatives and to our surprise it was further out than what was stated. We had to pay three tolls in order to get back to the city. I told about all the great reviews and hot breakfast and of course none of this was true. Once my family entered the hotel rooms there was bugs found in the bed and the sink and there was an awful stinch in the room. The manager explained that he would switch our room but in order to cancel the reservation we had to contact hotels.com, which we did. We were than told that hotels.com would be happy to refund our money and get us into another hotel room. The rep. explained that our refund will be credited back within 24 hours but it may take the bank longer to place it into our accounts. He then took credit card information and charged us for the second hotel room. Once we returned home we discovered that no funds had been added. We began the rat race. We called hotels.com who stated that it is up to the hotel the hotel of course stated that they are paid through Hotels.com and has nothing to do with a cancellation; of course this went on for several hours over the next few days and whenever I would ask to speak to a supervisor, I would be placed on hold for an additional 15-20 minutes and then the call would be disconnected. It was not until I contacted the corporate office that someone paid attention and was willing to investigate our issue and work on refunding me my money. I have not heard anything back yet but I do feel as though I'm on a good path at getting this issue ressolved.

I have found out that someone from hotle.com has made a reservation on my credit card at Holiday Inn in tyler Texas in the name of William Long and they were not even correct with the expiration date and the reason that I know it had to have been hotel.com is that I only booked a reservatin with hotel.com that day and someone got my credit card and made a fraud adn causing me to close my credit card and now I can not get any of my refunds and a lot of stress so I am going to report this to any and everyone that I can to let other people know that when I talk to hotel.com they tried to denied that that this could even happen with hotel.com. I have even got my refund from hotel.com because the card is closed and it is causing the bank to delay the refund. So will not give hotel.com my new credit card number so that can happen again. Dorothy Spears dottiesp@msn.com

we booked thru hotels,com for a stay in florida. After flying across country we went to check into hotel, we were told since we didnt check in by a certain time they gave are room away for all three days. no refund, take it up with hotels.com allwe have got for the last 4 months is the run around and lies from hotels.com getting ready to take the next step and sue them they are leaving us no choice. STAY AWAY FROM HOTELS.COM

OMG! Save yourself the time and energy folks. And keep your blood pressure down. Never. And I mean Never, ever, ever, ever use Hotels.com. It is highway robbery. Poor customer service from the 1800 number booking line to the corporate office; which I expected better. Hotels.com ruined my birthday event and another important event( a family member's graduation). I am trying to save you money and time. Here is my story: I booked on line with Hotels.com on May 31, 2011 at 11:44 cst. for June 4-6 for a hotel in Houston, TX. We made it to the hotel on June 4 at 12:30 expecting to check in......not. The desk clerk( Mike) stated that there were no reservations. I even showed him my receipt. We immediately got on the phone with Hotels.com to solve the problem. We talked to a CSR named Jerry( not in the USA). We went round and round. We asked Jerry since you could not find a reservation for this hotel( which I do not know why) even when I had the confirmation number and receipt in hand to find us another hotel to use the same money and transfer the funds to another hotel even if we had to may a little increase. Jerry stated that would be fine. She found us another hotel. We just had to pay a $35 difference. Well, after hanging up the phone Jerry cancelled the funds and had them rerouted to my account. Now why, whould she do a studpid thing like that? We had no extra money and no funds availble on our account. We sat outside an HEB on a park bench trying to solve this problem. We talked with another rep named Marie. Marie stated that Jerry cancelled our funds and rerouted the money back to our account and we would have to book again. We were like what! why would she do that. That money would not be back until the next week. We talked with a supervisor named Ann( no help). All in all. We missed the events. Today is Tuesday. I checked my bank account and the refund was there. That's good. But I was still without a hotel room for that weekend. I called corporate office in Dallas TX to tell them about the events that took place the past weekend. And the customer service rep was just as rude as the people that are on the 1800 line. Take it from me people!!! Do not use Hotels.com. Save time, energy, money, and your blood pressure. I wish I could rate a 0, but that wasn't a choice. I am Attorney General Bound!!! PS: A bunch of lies. Everything I said when I called coporate office was made into a lie!! Watch out people. Please watch out!!

**HORRIBLE CUSTOMER SERVICE*** Hotels.com is a big cheater** I wish I could have give 0 rating -but that is not an option. They gave me wrong room, then I called Hotels.com, they told me to go to another hotel, they said they would not charge me any more money, but they did charge additional $256 without my permission on my card that they have in their file. The 2nd hotel said the "Hotels.com" did not pay them. So, either I had to pay them $400 dollars, or get out". After so long waiting for customer support with hotels.com, my phone's battery died. Eventually, I had to move out from the hotel since, hotels.com did not pay them. I then went another hotel and pay from my own pocket and now I am having hard time getting my money back from hotels.com. If they don't give my money back, I will talk to the credit card to dispute, and/or go to a lawyar... I WILL NEVER USE HOTELS.COM, WORST EXPERIENCE EVER!!!

HOTELS.COM........IS A NIGHTMARE....PLEASE BE AWARE.....They never are there to help you. They hand up on you... I am seriously trying to save you time, money, a voice!! They company hires people in INDIA who you can't understand and who never let you cancel your reservation!! OMG!!NIGHTMARE!!! please save yourself NEVER USE HOTEL.com and please never stay at the CAPE PARADISE RESORT!

Hotels.com has horrible service. I booked a room over the phone and was sent a confirmation for something different. BAIT AND SWITCH. No one would help me fix this so I canceled my reservation. I am so disappointed and frustrated with how things transpired. I can't believe hotels.com couldn't rectify the situation. I want everyone to know that hotels.com LIES. Don't use them!

I drove all night long only to find that hotels.com did not confirm my reservation with Red Roof Inn. At 6:30 AM when I found there was NO reservation for us I contacted hotels.com and after being on HOLD and 45 minutes later, Red Roof Inn provided a room for which I paid for a whole new room . hotels.com admitted that this was their mistake and that "it has never happened before" and assured me a full refund. Here we are two weeks later and still no refund. Just got off the phone for the 9th time with hotels.com and these people are programed to say the following: "I apologize, the refund has been processed and will take 24 hours to 7 days to show in your account". Each time I call the rep states no indication of a refund in process and assures me that the refund is now processed. Each time they promise an email confirmation of the refund and no email. Today I was told the email can take up to 4 hours to reach me. This customer service was located in the Phillipiens. Home office of hotel.com is located in Dallas Texas. Their recording refers you back to the same 800 number. Frustrating and time consuming! Next time I contact the hotel directly; will never use hotels.com again.

Dishonest , will never recommend to anyone , if you call back customer service for gift redemption that was promised when booking over three nights good luck they will pass you around and keep you on hold until you basically give up and hang up DO NOT GO THROUGH THESE PEOPLE

Hotels.Com sucks big time, never go through them.

Hotels.com is a not so honest organization which you should WATCH OUT when staying outside of the country especially Mexico!!!! We booked a stay recently this April 2011 to Petit Lafetit Hotel near Playa Del Carmen, Mexico to find out when got to the hotel that Hotels.com charged us close to 30% more than the hotels highest rack rate for that weekend. The hotel manager was even upset by the exaggerated rate we were charged. When we contacted Hotels.com to speak with a supervisor to handle this issue we were constantly transferred to some office in El Salvador to someone who basically was useless and said "their was no problem on their part".... Buyer Beware !!!!! Hotels.com can be very deciteful. Do your research and do not trust they are offering you less than rack rate like they advertise and in our case 30% more than the published rate. Shame on you Hotels.com for criminal activity!!!!!!!!!!!