Hotels Com, L P Corporate Office & Headquarters

I booked an international hotel over the phone with hotels.com reps. I booked 3 rooms for 160$ and for some reason the customer service rep charged me $200/per night for the third room instead of $160. Later on , when I tried to correct this matter, I found out that one of the stupid reps cancel my reservation without even letting me know during the peak season of the carnival time in Brazil. Eventually this matter was never resolved. To all of you out there I highly recommend NOT to use them.

I will never trust hotels.com's promotions again. Last year, I used hotels.com for the first time to make a booking for myself (using my own credit card) and for my sister in law and her family (using her credit card) over the phone. It happened that we qualified for a flip camera each as we stayed 4 nights each. The hotels.com person who took our info got it wrong and we had to call a few times to get things straight. Each time, we confirmed that we qualified for the flip camera. The cameras never arrived. We called and called. We were of course told various stories when we called, including when we would receive them, we did not qualify, and finally, they had no more in stock. After a lot of agitation on our part, we managed to get a refund equivalent to the cost of the cameras as stated in the promotion. We recently booked 2 nights at a hotel in Las Vegas, which again qualified us for 2 free buffets. We rang up to confirm that our stay would not fall within the blackout dates re special events exclusion. It was confirmed that we would qualify and that it would not make any difference if we booked online or with the hotels.com person we were talking to. WE were supposed to print out the voucher to get the free buffets coupon. Today is the day for our trip to Las Vegas and when we went to print the vouchers from the link, there was no free buffet voucher. We called their customer care and were advised that they would send us the link again. There was no link in the email sent to us. We called again and after waiting for over 10 mins, were told that we did not qualify as we did not book online. We asked to speak to the manager. The manager said they would send us the voucher within 72 hours, which would be after our stay (2 nights). Of course we would not agree. Nothing better was offered. We asked for the HQ number and the manager refused to give it to us. We finally managed to find it on the internet. After talking to the corporate office person, we were able to get our entitled offer sent to us by email immediately. Our advice is if you happen to qualify for a hotels.com promotional offer, make sure you do everything possible to get confirmation of the offer in writing or at least get the names of the persons you talked to, the time and date too. You may need these details to get the offers in the end.

Dear Hotels.com, Having a calling center down in Mexico where mexicans can hardly speak your customer's language is such a bad idea. There should be absolutely no reason why when I call Hotels.com to resolve an issue I am put on hold for 35 minutes before Hotels.com disconnects me. Then, when I call back I am put on hold for another 40 minutes with the same end result. To be honest, you are coming across as dirty little scoundrels. I am supposed to be staying at the Best Western PLUS Meridian Inn and Suites for six nights but I was basically put in a position to leave halfway through my stay. The company I contract with had already paid in full for the six nights stay but I had to head home 3 days early from my business trip because Hector at Best Western PLUS Meridian Inn and Suites in Orange, CA refused to let me into the room I was staying in on what would have been my fourth night there. According to Hector, my card declined for an 'incidentals' deposit. Hector wanted $250.00 in cash or (I assume) credit. My cc, actually, had some fraudulent charges and I've not received the new one in the mail yet. However, I explained this when I got to the hotel the first night and the guy behind the desk understood. When traveling, I spend very little time at the hotels I stay at. I am not a smoker and I do not drink. I work hard to support my family. Last night I travelled 4 hours home starting at ten o'clock at night and turned around to Anaheim this morning to drive back another 4 hours because after 3 nights of staying in a PREPAID room on what was supposed to be a 6 nights hotel stay some jerk named Hector at the Best Western PLUS Meridian Inn and Suites decided that if I didn't pay a $250 deposit on an already PAID IN FULL room (at a motel quality hotel-may I add) then I didn't deserve to stay the night. This room was booked through your website where it mentions that a deposit may be charged but it does not specify an amount. I've already printed the information directly from the website for proof. Where the hell did Hector come up with the $250 amount? I hope to have this corrected, though, I have grounds to sue in this situation and if anything is to happen to me while traveling back and forth so late at night and early in the morning for the rest of the time I am working in Orange County I hope to God that my family aggressively pursues a lawsuit against Hotels. com and Best Western Corporate in addition to Hector as well as Best Western Plus Meridian Inn and Suites for MILLIONS. Hector did not use his common sense on this one. I seriously hope Hector gets fired! As I had suspected, I have now been informed that I have grounds to pursue a lawsuit. This will, of course, depend on how you decide to proceed. I assure you that you will hear from me again. Sincerely, LTH Your Very Dissatisfied Customer

I will NEVER EVER use hotel.com again.... Please see above all the complaints about the non english speakers and add to that the refusal to get a supervisor of any kind on the phone. They pretended like the hotel web site I told them the price match rate was on didnt even show the hotel I was booking so that they could not price match it. DO NOT EVER USE HOTELS.COM !!!! the best service and rate I have experienced is booking.com

Booked a room in Olympia WA for a short trip for me wife and daughter. Upon arrival this afternoon the Hotel front entrance was blocked off and shut down because of construction. The electricity was and still is off. Customer service says that they are sorry but they have already sent the money to the Red Lion chain, so they could not compensate me. I tried to stress that was their problem because I made the reservation with them, bottom line, i'm SOL. My wife is pissed, I'm pissed and customer service is giggling and drinking a margarita in Central America. No way to get in touch with anyone in the corporate office! UGLY!,!!

Got the old bate n switch offered a spa package when we got there we got a coupon 10% off the ad said and i quote "$150.00 credit to use towards any spa treatment" PLEASE EXPLAIN HOW THAT AND 10% OFF ARE THE SAME THING needless to say i wasnt happy since hotels.com was more expensive for the rooms and flight then the other guys only took it for the spa deal. called and after 3hours of fight and promising to sue on pricipal only the offered me 150.00 in hotel bucks should have fought harder but i was already behind in my work because I thought the call would only take 20min tops so I agreed. When I went to use the bucks later I waited the 6-8 weeks "wow really 6-8 weeks such a joke" still no credit called hung up on x3 put on an open line while the agent went to lunch for 45min then was hung up on and yes she told me that she would be right back had to look up my information she must have a bad short term memory like the fact that she was WORKING!!!!. Anyways I digress long story short after 5 phones calls and 4.5 more hours of my life wasted the agent tried to convince me that my bucks were exp. to which I told her try that game and ill sue i have copys of everything then here tune changed and she had to talk to a supervisor 20min later she told me I have to wait another week and call back HAHAHAHAHAHA!!!!!!! this company is a joke I wish it was companys like this that would go out of biz no the hard working mom and pops that never screwed a custmer in there life. well thats my rant im with ya guys and gals of the hotel.com pain club

I booked two rooms for the 11th of November 2012. I found out when I got to the Super 8 in Forrest city, AR. that I only needed one of the rooms. I promptly started trying to cancell the reservation on the additional room and get a refund. Hotels.com call centers are located all over the world in multiple counries so there is a major language and culture barrier. It is now the 21 of november 2012 and my issue has yet to be resolved. I would not refer this company to anyone. The customer service agent I spoke with at the cooperate office hasn't been able to help me so..........another example of cooperate greed and screwing the everyday working class.

I just booked a suite at THEhotel at Mandalay Bay in Las Vegas. No where on the hotel's page on the website nor was I told that the hotel had an addt'l $56 fee per dog. I have 2. I specifically asked the hotels.com rep that question. I had to find out by calling the hotel directly when I was calling to inform them that I had 2 pets. I called "customer care" and was hung up on THREE times!! I'm now waiting on hold w/customer relations at the corporate office. Let's see if they will actually do something. However, by the looks of things I've been on hold for 20 minutes and NOTHING but terrible music so far.

IF YOU USE HOTELS .COM YOU DO SO AT YOUR OWN RISK!!! THIS WILL BE THE DISCLAIMER THAT WILL BE REQUIRED FOR THE COMPANY TO POST IF THEY STAY IN BUSINESS. THE CORPORATE OFFICE NEEDS TO CONSIDER THE FACT THAT U NEVER KNOW WHO WILL USE THEIR SERVICE AND BECOME IRATE!!!! The biggest problem is poor customer service. The company uses foreign customer service reps. You get a recording of an american but you will never speak to an american. The company will offer you a voucher to make up for overbooking, and over rated hotel services but they will give you the run around. I have become so frustrated that I want even use $100 voucher they have offered.

The operators of hotels . Com you need to quit out sourcing your call center India they don't understand English and screw your hole trip up then they can't fix it Put you on hold forever supervisors won't even help you what a joke

Hotels.com is an rip off and should be shut down.Dealing with them makes you not want to book an reservation with anyone after having to deal with them they lie cheat and give you the run around when your tring o fix the problems you had with them DO NOT USE HOTELS.COM EVER!!!!!!!!!!!!!!!!!!!!!!!

I've never in my life experienced such HORRIBLE, and I mean HORRIBLE service. I made reservations at the last minute was traveling from Maryland to Ft. Washington, PA, the lady on the phone told me that the only thing available was the Holiday Inn Ft. Washington, PA. (539 Pennsylvania Ave.; Ft. Washington, PA 19034) Upon checking in and given the key card to my room, as soon as I walked into the room it STUNK like mildew, there were two roaches crawling across the floor, there were holes in the bathroom celing that were rusted; I was scared to walk all the way in hte bathroom in fear that something was going to crawl out and fall on my head. I went downstairs and told the front desk I don't want to stay here; their was an African American Manager on duty that night, 10/19/2011, that had the WORST customer service I'd experienced from a hotel. She insisted that I had to give her another opportunity to show me another room on their "VIP" level, b/c they have over 216 rooms; she called security and handed him the keys to show me 3 other rooms, which were just as horrible, as I felt insulted. When I explained to her, she acted as if this were her house and she took offensive that I didn't want to stay at her roach hotel; Upon leaving I called hotels.com again and explained the situation, they told me there was a Best Western across the street w/availability. She also told me that the Holiday Inn was a 2 start hotel and the Best Western was a 3 star hotel, rated ny AAA. After I got setteled into the Best Western I called hotels.com back to notify them that I didn't stay there and didn't want to be charged the $145.99; they told me that the Holiday Inn had to approve of this; the agent put me on hold and came back and said they don't approve b/c they showed you others rooms, I went on and on until

They are the worst website to use for getting a good price. I booked a hotel room and then the next day supposedly after the cancellation time I found that the hotel itself price was a lot cheaper and they would not match it as they said was suppose to call before the cancellation time which I did not even know about. I feel like I was really RIPPED OFF. I will NEVER use them again. They need to honor what they say and work with people if they want repeat business.

I booked a 3 night stay at the Palms Casino in Las Vegas through Hotels.com. They had a special promotion for a Fantasy Tower Superior King Suite. I wanted to see photos of the room, so I went to the Palms website, I could not find the room. I contacted the Palms and was informed that this was a standard room, not a suite. When I contacted the customer service department at Hotels.com, I was told that the Palms and I were incorrect. After going back and forth with numerous employees with Hotels.com and 45 min later, they confirmed that I was correct. They then told me that I could cancel the room or they would book a suite for me at the Palms with me paying any additional room rate charges. Five days later, they still had the room on their website with no changes to the room type. Just very bad Business Practices

If I could give this a rating of 0 i would. I have been waiting six weeks for a refund since labor day weekend. I actually book the trip for parents who were stranded in chicago, due to the Hurrican that was suppose to Hit New York City. SIX bluddy WEEKS. I was told after holding for hours upon hours it would be refunded in two weeks. And now the six weeks in they still have me on holding checking on the refund its complete and utter bollocks. STAY WAY ."BUYER BE WARE". I think there should be a class action law suite against hotesl.com for their unprofessionalism and deceit. I agree with everyone on this post they are horrible.

Well it seems I am not the only one that has been screwed over by HOTELS.com. I tried to cancel a reservation and I was told I was inside the 48 hr period and that they would have to call the hotel and see if the hotel would accept a cancelation. I was put on hold for 10 minutes and then told that the hotel manager was not in and that I would have to call back the net day(Monday) I called again on Monday @ 12 noon. Still no manager at hotel.(What hotel does not have a manager on duty at noon on a Monday. I could see that I was being given the run around. I gave up and forfeited the $80 for the hotel. I spoke with a hotel manager at another hotel that I was staying at and she advised that that she was not one bit surprised and that they have problems with Hotels.com all the time. I am going to write the CEO of hotels.com for what it is worth. Don't think it will go anywhere, but I will NEVER book anything with them again. UPPER MANAGEMENT ARE YOU LISTENING. Yes you saved what every you would have made on an $80 room, but you lost a frequent traveler worth thousands of dollars for ever and who ever I can convince NOT to use HOTELS.com

Hotels.com is bad business. Customer service is not in their vocabulary, logistically these sons of bitches could hardly speak English. Save yourself the drama and deal directly with the hotel as opposed to dealing with a third party vendor. You might as well pay the extra dollars to ensure booking. It all began on 10/15/2011 when a friend informed me that he had some friends coming to Chicago for the weekend. I made a reservation through Hotels.com for a 1 night stay at the Super 8 motel/hotel. My friend decided that the commute was not something that he wanted to deal with after intoxication from our night outing in the windy city. I contacted customer service in with an automated voice instructed me to dial 2 for cancellation......not.......false and misleading information. I was connected with a representative in which he stated that there would be a penalty in the amount of or equal to my booking fee. The representative gave me this information after he reached Super 8. I informed the rep to never mind and leave my reservation as is. I arrived drunk to the Super 8 at about 4am with two of my newly acquainted girlfriends from Wisconsin. I was made aware that my cancellation had been requested. It appeared that there was a breakdown in communication. Luckily , I lived in the area and still had my bitches spend the night with me in my bed. I tried to contact Hotels.com with no luck that morning . I called the 1800 number later that day in with I spoke with a Guillermo and he informed me they have a zero cancellation policy.... Guillermo who was as good for nothing as the first son a bitch.

The WORST customer service ever. They couldn't be nicer when it came to booking over the phone but when I called to find out why I hadn't been give credit for the three nights we just booked they gave me the run around. Tried working it out with customer service direct and finally after speaking with three people I asked for the corporate office number and she hung up on me. No luck in getting thru to the corporate office either. The operator never picked up. It's like the great wizard behind a curtain. I will never use HOTELS.COM again. I might research their sight but go direct to the hotel to book.

What there is no negative zero.Hotels.com is the worst corporate propaganda i have ever seen.There Support people barely speak English and don't know what they are reading on a monitor,what are they F*cking blind.Hotels.com is a shining example of corporate propaganda.They are like Goldman saches,steal from you.I do not understand that any retard would work for this money sucking company.These F*cking idiots should be shut down and forced to pay every person they F*ucked over.Of course this will never happen,they have to many "friends" that will come after u and threaten you.wake up America and start standing up for yourself and let these f*ukers know they are sh*t. Hotels.com i hope one day you will get back what you spooned out.I hope the owners and /or board of directors can sleep at night,sorry wait,they don't use hotels.com they use other services and get some sleep. Hotels.com you F*ucking suck my left then right nut.

HORRIBLE EXPERIENCE EVER! Talking to them you will be placed on never ending hold and offered no resolution! As if they have no idea what to do to resolve anything besides what they read on the "memo/notes" from the previous employee. Definitely got my blood boiling. I will NEVER NEVER use them again. They will not correct matters regarding welcome rewards or price match guarantee as stated on their website. They cheat you and rob you of your money. I cannot believe how deceitful a company can be. Being in management so many years of my life, I would not have dealt with this issue in the manner that all the associates including corporate office has. HORRIBLE! NEVER AGAIN. I wouldn't even dare give them a star, unfortunately there is no other option.