Hhgregg, Inc Corporate Office & Headquarters

After reading all of these bad experiences about Hhgregg, I feel very reluctant to buy anything from this store. The customers should not have to go through a lot of aggravation and head aches in dealing with the customer services (i.e., unavailable or not enough people to answer the phones, rude/inexperience employees, etc.) in order to get a quality product or service that they had paid for in the first place. Something else that I want to share with the customers is that Hhgregg only offers 15-day instead of the standard 30-day return policy that other businesses have. I think this is below the normal business practice. Hhgregg should better shape up and improve their business practices and customer services, or no one would want to do business with them. Customer satisfaction and honesty should be #1 priority in any business operation, especially at today economy. Without customers, you have no business at all.

Echoing some of the same issues as stated above. I order two digital cameras from the HHGregg website. Was to be notified when they arrived at the store. A couple of weeks went by and I hadn't received an email. I visited the website and dialed BOTH numbers to HHGregg listed and found that neither were valid. I then called the local store where I was to pick up the merchandise only to be transferred to a distribution center who could not figure out why I was transferred to them. They transferred me back to the local store. A manager said she would check on the order. I held for several minutes only to be disconnected. The next day, I went to the local store to check on my order. Of course, they were unaware of the order, but said they would have the items in three days, requiring yet another trip to the store. I reluctantly agreed, feeling that it would take longer to receive a credit for the items. The manager promised to call to confirm their arrival so that I would not waste another trip. The call never arrived, but thankfully, my cameras were there when I angrily returned to the store. I would also note that there were at least 10 sales people standing in a circle gossiping in the center of the store and roughly five people shopping when I visited. Do yourself a favor people -- buy somewhere else. This retail organization is headed for elimination. Don't get caught in their demise.

Would have put zero stars but they don't put it because one star makes it look like they are at least doing something. I went to the Miamisburg store on Sat at 8:00 pm Dec 10 to look for a TV for a gift. Walked into a store with 13 employees working ( I knew that because I had the time to count them becasue NOT 1 Damn one of them came to help me) and there were 3 what I will cal poetential customers in the store. After 20 minutes of wondering around in the store I went over and turned 5 TVS up very high to get their attention. When a guy came over and asked "sir is there something that you want"? I proceeded to tell him and he acted like it was an incomvience to offer. I asked him about the stacks of TV's in the middle of the asiles and the empty sale toppers on them and asked if there was going to be a big sale starting the next day on Sunday. His response is we don't know until in the morning. Bull shit. So onn the next being in the area I thought I would stop by and see. Again 7-8 customers in the store, tons of employees standing around talking. Stood in the TV department for 20 minutes watched 2 young kids standing there talking about their girlfriends and looking at us then turned around. So I headed out, on the way out I got the manager at the front desk and told him that he needed to hire some employees because he obiviously needed help and his response was sir have a nice day. So I went across the street to Best Buy and bought what I wanted there. I WOULD AVOID THIS STORE AT ALL COST.

I ordered a freezer on line because it said free shipping when i was paying for the item 69.99 was added to the bill. Immediately I called the customer service and was told I had to download the rebate form and my money would be refunded in 6-8 weeks, so I completed the sale. When I downloaded the rebate form it said it was only good for sales of 499.00 or more. My sale was 220.00, so I called back and they said that was right. I said your ad says free shipping on everything,and she said that mine was being delivered not shipped and I said what is the difference. She really couldn't tell me. I asked to talk to a manager, after waiting 15 min. she came back and said she was busy on the phone, I said I would wait. needless to say after several excuses and an hour on and off hold I never spoke to any manager. Pam tried to offer me a 20.00gift certificate and I said no I wanted free shipping like they advertised. She said she couldn't do that. Finally after wasting my evening on the phone with these people I said just cancel the order. Again I was put on hold for sometime and when she came back she said it would not appear on my credit card. Two days later the credit card company calls to see if I authorized the charge. I turned it over to the fraud dept. I not only had copies I taped the conversation.

After Reading ALL these posts, the only conclusion that can be reached is: RUN don't walk to ANY competitor. USE a NON GE Money credit card so that ALL CHARGES can be protested within 6 months of transaction. I will never shop a hhgregg again! Ron M. Spannraft

I bought an entire Kitchen appliance set fridge, stove, dishwasher and microwave on 10/22/11. The fridge arrived with a big dent so they took it back and brought another one. This one arrive and the ice and water does not come out of the door After three attempts to repair it I call back to HH Gregg and said this item is a lemon. The Manager Todd at the Mt Juliet, TN store told me that since I did not buy the extended warranty ifrom them it was not there problem. The fridge is less then to months old and does not work I could not believe it. I have spent over $10K with them in the past but will never step foot in one of their stores again Todd is the worst manager ever

On 9-01-2011 , we purchased a Whirlpool refrigerator that has had a leak from day one . A repair tech came out to check the unit, charged my 76 year old mother $78.00 took my original reciept and left . Now I still have a leaking refrigerator and no reciept and no proof of purchace other than my credit card statement from that day . And I was also told I would get a rebate check for 69.99 that never came within 30 days of my purchace as I was told . Very discouraged and disatisfied customer . I would love for a Manager to contact me concerning this whole ordeal .

I too went to HHGREGG to take advantage of their advertised BLACK FRIDAY SPECIALS. Washer Dryer I wanted was out of stock. Flip camcorder I wanted also out of stock. Cell Phone I wanted...you guessed it, also out of stock. First the manager said I could not buy it now at the sale price and get it when ever it came in. Afetr complaining, he agreed to let me but the Flip but told me he had no idea when it would come in or if it would be in by Christmas. I bought it anyhow. 2 weeks later I called and the sales associate told me it was in. I drove an hour and a half to find out he was wrong. It was not in. A week later after much run around, I finally got it. I bought a washer dryer. To keep it short (and the saga is still not resolved) here is what happen: Sales associate gave me incorrect measurements and unit did not fit laundry closet, so now I must pay to bump out frame so doors can close. He claims he didn't know that the unit no longer comes with dryer rack it was displayed with in sales room. Delivery men had to sit and read directions how to put it together. Dryer door was scratched squeezing through door. Dryer does not get warm. Washer rocks on spin. I have a repair scheduled for today, so we'll see if they can work this tragedy-of-errors out or not.

Zero Stars Ordered laptop online 11/26/11. Showed in stock for delivery, but to save delivery cost I could pick-up in store (all stores in my area showed in stock). Said I would receive email within 72 hrs notifying me to pick-up at store. 96 hours later I called customer service, and talked to Terrance. He said the their emails were messing up and that the laptop was ready for pick-up. I went to the store and of course no laptop. No apologies, no service, no concern that I had taken off work and driven 11 miles, and worst of all no responsibility taken. With all the excuses and assigning blame to the national customer service, I had to ask the manager, Brett, if the HHGregg I ordered from was the same HHGregg he worked for. It certainly didn't sound like it. He said they expected more in on 12/17 (meanwhile my credit card was charged on 11/28). How could I believe him? Back to national customer service- when I got home I spent the next three days trying to get through. I couldn't wait long enough. So I decided to send an email- no response. Sent a second email, still no response. (Side note: when I arrived at the store, an ederly man in front of me was there to pick-up the tv he was told would be there that day. Naturally it wasn't. I spoke to him and he said he was there on 11/26 and was told they had two in stock but couldn't find them. He paid for one and was told to come back in two days. When he did they were out of stock- but he could have a demo model.) How many hundred's of thousands of dollars is HHGregg holding without delivering the goods. Salespeople on commission mean lots of promises, but lack of follow through means out of business.

We purchased an LG refrigidare on August of 2009. We did not purchase an extended warranty because I believe the product should last at least 8 to 10 years and not just less than two years and that is when post warranties expire. By December of 2010 we had it serviced because it actually came from the Manufacturer already damage in the freezer line and of course we did not know that. Your own technician has a written statement on this situation. The worst happened this past August. The water to the ice maker was not properly installed by your service department and damaged my wooden floors. I have sent documentation to both LG Company and your Customer Service in Indianapolis. It is very sad that no one is taking responsibility for this lemon of a appliance that we thought it was a good product backed by a responsible. Your company is at fault. First for a defective product and one that has totally ruined my floors. Will someone call me that will try to help. This person named Marcia has been not help and does not even return her call. She is either on the phone or away from her desk. I a ready to file a complain with the BBB and your company. Please call me with an answer 513-295-2510 I thank you for your time. Mrs. Joanne Trimpe

Went to hhgregg on Black Friday morning looking for a 40" Sony Internet TV that was on sale, good deal it was! The sales person informed us that unfortunately, they were sold out of that model in-store, but he could order it online for us and we could come pick it up from the store on Monday and they'll call us to inform us to pick it up. Sounded like a simple thing, so we paid for it. Monday evening, I called the store, after a lot of run around and approx 15 mins wait, I was informed that our TV hadn't arrived on the truck, and that the next delivery truck was coming on Wednesday. Wednesday evening I called again...same story! Except that this time I was told that this item is out of stock and it may take 1-2 weeks for it to come to the "Warehouse" (that's NOT at the store, mind you). I tried calling the main customer service and finally the regional warehouse to get a better picture of when my TV model would be available and guess what?? She transferred me back to the store I bought it from stating that since you bought your item at the store, it's the store's issue! How stupid is taht!!? Very frustrated and the WORST customer service experience I've ever had. The sales/managers at the hhGregg stores are equally stupid and uncompetent and really don't know what they're doing, literally!! You can see it the very minute you walk in the store. I say all of you file your complaints with Better Business Beureau (BBB). I know, I'm gonna do it!

I am very disappointed with HHGregg. I purchased an ASUS laptop at a great price the Wednesday before black friday and I was promised I would have my laptop on Sunday. I went to pick it up on Monday and I was told that this laptop was on backorder and there was no way to know when or if they would even get it. I missed out on a lot of Black friday deals because I was 100% sure I was getting my laptop. I even financed it for 24 months no interest, but they told me that I could just get a credit if I wanted or look for something else. When I got home I went online and that same laptop I would have been able to buy and get it shipped home but for more money since all the deals are gone already. I think that HHGregg, since the mistake was on their part, that I should be able to get my laptop shipped to my home for the $499 + the 24 months interest free. I am a very disappointed shopper with HHGregg.

jacob!!!!!!!!!! you are perfect example of how pathetic hh gregg employees are. everyone of these posts on here are important to people and it was their experience with your company. so accept it and stop your whining about customer issues on the internet. this is here for a reason and it shows how awful this company is. every comment is NEGATIVE! get a clue jacob!! if you loved hh gregg so much why did you run to their competitor best buy for a job? must not have been too good huh. quit yo lying kid!!!!!!!!!

Well after reading all these complaints this does not surprise me. Some of the same things just happened to me.We have always had a great experience with HHGREGS from Delaware and East side of PA. Now we have moved to Lancaster PA and the experienced crashed. We have had 3 bad experiences recently. It started with buying new washer/dryer and ended up with trying to purchase a laptop and GPS on black friday. We have the receipts for both and were told they would call us on Sunday 11/27/11 and that they would be in for pickup. Needless to say no call so we called them and they said they would be in on Tuesday. We spoke to 2 different sales people and they would check on these items and calls us back in 10 mins. 1 Hr and 1/2 later no phone call so we called once again. They still gave us the run around and findly they confused that they would not be getting these items in. So we asked to speak to the store manager and she said the same thing. She also told us we need to drive to either Mechanisburg or Harrisburg and would knock off $35 which is not worth it considering we need to drive over an hr to either place. So we ask if the display was able to be purchase and she said yes. We consider it since its been out for all peoples to being playing with and touching. So we offered what we thought would be a fare deal of 25% off and she flat out said NO. So as it is now I will go make my purchases somewhere else and HHGREG has lost all of our business and I will let all my friends no of this as well as my Union.Which has also messed up our Black Friday sales since we still don't have the laptop or GPS and the Black Friday sales have ended.This is a disappointing experience.

As a previous employee for the company, I will be the first to say that there are a few obvious and unfortunate missteps this company has made over my employment. However, I was also previously employed by Best Buy and am still trying to figure out where this magical store that offers superior and comprehensive customer service is located. I dealt with far more customer service problems and heard so much more bs from "management" at Best Buy than ever at HHGregg. If your item doesn't work, if you were within or close to being within our return policy we almost always took care of you. At Best Buy I had to turn a few customers away even within the return policy. As far as credit, that's run through GE Money, not HHGregg. Best Buys financial backers have more issues with delinquency because they give credit too easily. As far as price, we have to make money somehow and our prices, even if on certain items we can help to take care of the customer, are usually cheaper than any competitors. If it is, we give you 30 days to get a better price. What some of you people need to realize is that regardless of a job/position, we are people as well. We are as equally prone to mistakes and normally will do what needs to be done to take care of the customer. Some issues are beyond our control yet my managers and myself would do what we could, my managers would even break policy/rules to take care of a customer even if the purchase was small. They only did this when the customer was not a rude inconsiderate jerk who wouldn't even accept an apology. If you have an issue at any place of business, do not in any way act entitled or take your frustrations out on the person you are talking to. That will only ensure that your problems escalate. When you come in, understandably annoyed/disappointed/angry, thats fine. When you start yelling, belittling, demanding or making a scene will never tolerate that type of crap. Businesses have issues. I've seen more get taken care of and resolved at HHGregg than any other retail I've worked. If you feel lied to or misinformed or even just didn't like an associate you dealt with, speak to a manager and explain in detail the issue. It does make a difference, the management will talk 1 on 1 with the employees. So before you go ranting and raving on the interwebs about whatever issue you've had and how in general this company is terrible, understand that as a salesmen I was in the bottom 50% of writers for the company, yet still dealt with an average of 20-30 customers a day. That would be over 400 customers a month. The amount of satisfied customers that would return to me constantly far outnumbers the few that whine on the net about problems that would have been quickly resolved if they didn't have such a sense of entitlement.

hh gregg service is a complete and utter joke. they had beds marked at 1100.00 dollars and we went in to look and they pressured us into buying one and in no time at all they had the bed down to 500.00 dollars. if they can sell it at 500.00 and still have profit margin than them pricing it at 1100.00 is sickening business. will never buy there again.

11/24/2011.... hh gregg tri-county 45246 store.. got to store with wife at 10:00 pm. store set to open at midnight. line formed already of about 70 people. by 11:30 line was over 150 people and had no security, no hh gregg employees governing the situation. many people arrived late and cut into line. at 11:50 pm.. 10 minutes from store opening a crowd of black guys walked from parking lot to front door area as if they were going to bombard their way in, in front of all the people that had waited for hours for their turn to purchase certain items. with no security to stop them, it was the crowd yelling to them, at them, not to do what they were about to do. it got ugly! they opened the doors at midnight and those pathetic black men [thugs] crashed through the line and made their way in ahead of 90 % of the civil patron shoppers who waited in line, my wife and i included. people were so angry over it and hh gregg did nothing to stop it. we did not get what we came for and waited hours for and it was hh gregg and their lack of common sense and care for the customers who is responsible. yes the pathetic blacks who think they own the world and can do whatever they want are too responsible and should be in prison for good. wake up hh gregg!!!!!!! next year have the brain to call the police and have security in front of your stores on days like this. and have 10 of your own employees out in front of your stores to govern the blacks from breaking the law... no respect for any of your customers period.

HH GREG IN NAPERVILLE ILL HAS THE WORST SALES PEOPLE I EVER MET. THE SALES PERSON TOLL ME THAT THE GAS LINE WAS INCLUDED WITH THE PURCHASE OF A STOVE AND IT WAS NOT . ALSO OFFERED 24 MONTHS AT FREE INTEREST AND WAS NOT ABLE TO RECEIVE IT BECAUSE THE SALES PUT THE WRONG BIRTH DATE IN THE SYSTEM. AND WHEN GETTING THE STOVE HOME IT WAS DAMAGED. NOT A HAPPY CUSTOMER RIGHT KNOW!!!!

you work your managers like dogs 395 hours in the month of december you should be ashamed of yourselves.. you talk about all this customer care how great you are with customers and your killing your employees.. its ridiculous and i will do everything i can to stop people from walking into your stores. the only reason i hope you dont go out of business is because your employees have families and some people have to resort working in the lowest of places to feed there families.. You guys should be fined and who ever writes the schedules should have to go in and work the shifts these poor people do.. and to top it off.. opening at midnight on thanksgiving day and working your managers 21 hour shifts... tell the public that i bet they would want to buy your worthless appliances then... and also a personal study shows that your store has one of the highest percentage rates of divorce in the whole retail business.. you make me sick

I can agree with all of theabove about the customer service. I went to the new store at the Ford City Mall Chicago, Illinois on Friday night 11/18/2011 to purchase the 19inch TV/DVD player I wAS met by the only qualified saleperson in the store who went in the back storeage and found one for me and wrote up the sale. What I didn't,know it that this company apparently wants you to use your credit card, debit card or pay cash. The check out people or not trained to handle a check and forget it if it is a business check. The your girl was rude snatched my driver's license out of my hand which I had already written on the check. She didn't know the code(store) or aauthorization code and could not get an authorization she called a person walking ;the floor in a suit and told her togo tothe back and get the supervisor. She left a line standing she came back and still couldn't get the check to go through. He then tried and he didn't know what to do my company name and my name is on the check and he asked me was this a business check. After about 15 minutes he demanded that I use my company debit card I informed him that I didn't want to use it! He then told me that it was too late and that my bank was closed andd they could verify my check!! apparently their registers are not hooked up properly for when the entered my information it should have printed right away. He very loudly stated my check was no good I walked out of the store. Saturday I returned to the store and spoke to a Sales Manger and explained what had happened the night before. Of course the TV(s) were all gone. The register people are not trained for the volume nor are the registers up to modern times. Poor poor attitudes. Lines wrapped around the store and one person doing sales and the other doing returns with no money in her drawer and got an attitude because this same man in the grey suit told her to do sales. I will never go back into this store anymore.