Hhgregg, Inc Corporate Office & Headquarters

Buyer be ware. I have never experienced such poor customer service from any company business depends on satisfied customers. We made major purchases from the Hhgreg in Tallahassee Fl and can promise I will never give them a chance to steal from me again. First, they sold us a gas range, under-counter microwave and a gas dryer. Three days after purchasing the range it was advertised by a competitor over $200.00 less. Sorry, nothing we can do and if it were not such a problem to pull it out and get the gas plumber back out I would have sent it back. Next, the dryer they sold us and gave us a "great deal" on was a "floor model" and had never been hooked up. The plumber thought I had tried to hook it up because of the pipe dope on the threads and the wrench marks on the nuts. He hooks it up and, it won't run. It took me five hours on the phone before they agreed to exchange it. They even had the nerve to tell me they would have to charge me more for the exchange because the one they sold me was a floor model... They had one in stock and would deliver it the next day. At 2:30 the next day I finally got in touch with someone that said they had no paperwork and knew nothing about exchanging a dryer. Four hours later I am promised a new dryer in three days. Since the dryer has been delivered and hooked up I have called 3 times and still have not received a call back. Unless you are an attorney, stay awayu from HhGreg.

I was so excited to finally be getting a new dishwasher and frig. I spent hours researching and going to look at different ones. So HHGregg has a huge labor sale. So I go and purchase the ones I want. I get delivery 6 days later. The frig no problem. The dishwasher on the other hand, was not installed properly, leaked all over my basement. I was okay because I called HHgreg the delivery guy was at my house within ten minutes to help clean up. Stuff happens, I am an understanding person. Who likes to deal insurance companies, but moral of the story two months later and my carpet no longer smells and my ceiling tiles are fixed. So after three weeks of having the frig, the freezer stops working. Back on the my phone, we set up a time to have the company representative come out and take a look. It is something freaky, it will take three weeks to get the part, yeah three weeks. So they decided to have the store give me a new one. I talk to the nice lady at hhgreg, oh we have plenty in stock, won't be a problem. So three days later they are supposed to deliver a new one. I was given a four hour window but no 30 before delivery call. They get my frig out to the driveway and then they "realize" this new one has a huge dent on the side. Would you like it anyway, we will give you some money off. I declined, they put my broken frig back, tracked dirt everywhere. When I talked to the guy from the store, he was shocked I wouldn't want a dented frig. Oh and the bad news is they didn't have any more in stock. I said what happened they lady I talked to said you had plenty. Oh well just because the computer says we have them in stock, doesn't actually mean we have any. What? Why have an inventory system if that is the case. I am not an idiot. I am sure you sold them to other people, because you already had my money. Well it could be another couple weeks. What? It is now five weeks since I have had a freezer. So I call the guy back and say this is ridiculous I need a freezer, they acted like they had no idea the problem. Oh well in the case, we will bring you the floor model and give you a hundred credit for your trouble. I will call you back and let you know when we can bring that to you. Well three days later I had to call back, now they are in stock, and I see you have a credit. They delivered two days later, works fine. I get my statement and there is no credit. I call again and there is no record of it either. Fantastic. I don't recommend purchasing anything from them, they do not have good customer service, they are not organized. The hours and hours I have spent dealing with this problem is not worth the maybe hundred dollars I saved. Forget it!!!!

I purchased a Pandigital from Hhgregg on 9/24/11. I saved it to give to my husband on 10/22/11. It had never been taken out of the box. He received it on 10/22, however, was not able to use it until 10/25. Within 1 hour of using it, the screen cracked. He took it back to the store where he was told it was past the 30 day warranty and there was nothing they could do to help him. He explained that he did not even receive it until 10/22 and had not used it until 10/25. That didn't matter. I sent an email to customer service and received a response - "we cannot honor your request at this time" How can a company survive when it sells defective merchandise and then they only warranty it for 30 days? They were not interested in trying to resolve the situation in any way other than to buy a new one. I will not purchase anything from this company again, especially after reading these comments from other unhappy, unsatisfied customers. This store should be put out of business!

I realize your company may be going through growing pains but I really feel that your customer service has a long way to go. I would have hoped with so many people out of work you could have found some competent employees. It would also be nice if your employees identified themselves when they pick up a phone call. I purchased a dishwasher & refrigerator on Sept. 20 in your Crystal Lake, IL store. They asked me to set up a delivery date at that time. I took a guess that my husband would be available on Oct. 18 to accept the delivery, but said there was a good chance that it would have to be changed. I was told that was no problem – just call. When I got home that evening and discussed it with my husband we decided Oct. 11 would be better. I tried to call to reschedule, but the phone number on my receipt was wrong. I feel sorry for the poor gentleman that was getting all the hhgregg calls. So I looked up the number on the internet. Called and pushed the appropriate number for setting up a delivery. I was told to wait until they contacted me a day or two before the delivery/installation and then I could change the date. I said that won’t work because I wanted to move the date up and the girl was totally baffled. I finally talked to Jerry, the Appliance Manager, who supposedly changed the date. Then over the next 4 days I had 4 phone messages asking me to call back to set up a delivery and installation date for the dishwasher. Maybe I don’t under stand your system but I thought that was taken care of with the call to the appliance manager. Any way, to their credit the dishwasher was installed today and they did call yesterday to let me know the time frame. Now the refrigerator is a different story. I called the night before the delivery suspecting that there might be a problem when no one had called to tell us when we could expect the delivery. After being on hold for a few minutes, Sue told me that someone would call in the morning with a delivery time frame. As of noon there was no call. So, I called again. After being put on hold for several minutes a different person came back on the phone, asked me for my number and said he would call me back. He took the number down wrong. (I guarantee I know my work number, I have worked in the office at the same place for 18 years) So, he called my home number, where my husband was up on our roof, and left a message that the delivery would be between 1 and 3. When I got home at 4 pm, I tried to call again. I spoke to three different people and was finally told that my delivery was canceled because the item was out of stock. No one even had the courtesy to call to tell us that the delivery had been canceled. They put me through to Jerry at the Crystal Lake store again. Jerry could not explain what had happened. We were upset that we had paid for this item, it was in stock when I purchased it and it was sold out from under us. He said he would check into it. I told him that my husband specifically took the day off for the two deliveries and was told “Well, we deliver seven days a week”. He offered to sell me the floor model for $80 off and I said I wasn’t sure I wanted to do that and asked how long it would take to get a new one. He said he would have to check with the supplier at Fridgidaire and get back to him and he didn’t know how long that would take. It is now 9 days later and I have not heard a word.

Tried to purchase a tv in your fort myers store yesterday after reading your ad for an addtl 5% off if we applied for your credit card. What a joke? I completed the form and was told "I was declined." Hmm, have perfect credit, own my own home clear and free, make more in one week than what the tv was I am purchasing, no debt what so ever...so I asked them to put through again and told no record of me. Hmmm...been living and breathing over 50 years and still have a pulse, haven't moved in over 20 years...Talked to manager, what a joke!!!! He cannot help, gives me a phone number for GE... their phone system worse than any government institution! Still after transferred between five people, told to wait for a letter in the mail explaining decline! Well guess what, went right across street and bought same tv, less costs, got points on my credit card for purchasing from BEST BUY!. THEY KNOW HOW TO TREAT THEIR CUSTOMERS! Had never been to shop at HHGregg before, can asure you won't be back and will tell everyone I know not to shop there!

BUYERS BEWARE! NEVER shop at HHGregg!! I purchased a washer and dryer set (pair) on Sunday 2, 2011 and the sales associate asked if I wanted to pick it up now. I said no I will schedule for a pick up considering we did not own a truck, we asked a relative to use theirs. I could try to shove it in my SUV, not likely! I paid CASH! Then I was asked what time I will be there to pick up I said 2 to 3 on Sunday 9, 2011. I was there at 2 on the 9th and no dryer. I was told by a very unprofessional and rude minimum wage worker that the truck did not come in. I said what???!! I bought and paid for a washer and dryer and was asked to get it that same day of the transaction, but yet the dryer is not with the washer (pair)? What happened? Did you not reserve MY washer and dryer? Did you sell it to someone else? She said the truck went to Ohio instead of Indiana and it was late. I said well when is it supposed to be here? She said it "should" be here today. "We will call you!" I said so I am either 1 supposed to stand around the area for 4 hours to wait on a "should" be here truck? Or 2 drive 28 miles home and 28 miles back to pick it up?? Because gas is so damn cheap and all...right?? I asked to speak to a manager after I was told that I will get my CASH refund in a form of a check in 10 business days! The manager continued to explain the same as the employee, nothing new! The managers and employees of the Clarksville Indiana store need to be trained for customer service. Why? Here are just a few incidents in the short 30 minutes was there. Words from their mouths at HHGREGG * "that’s not our problem, that you have wasted you time and gas" (me) actually it became your problem when you stole my money, sold my dryer, and didn’t fix the situation! * "Why didn't YOU call us?" Ummmm... (me) Why didn't you call us? If you cared about your customers and knew the truck was late you could have called us! You have our number! * "I can't do that" (me) you can't give me a deal or a discount for this situation that your company has messed up on? You can't give me my CASH back, the way I paid you!? You can't do anything. * " I would just wait around for the truck, it could be here in 10 minutes" (me) I have a life and prior obligations, I do not have 4 hours to hang around your store and wait for an "if" delivery truck! After I decided to bite the bullet and just get a refund, the hostile environment was calm...until out of nowhere a man shouted for us to get out! The manager that was over this guy was in the process of typing and entering my refund information in the computer and he wanted me to leave before I was finished? HA!!!!! He came over and added fuel to the fire! Why argue and yell and laugh and snicker and run your mouth at your customer, who is by the way ALWAYS RIGHT! How rude! If I were a manager, I am sure 99.9 percent of all agree with me, to diffuse the situation or to solve the problem, I would be calm and ask them " what can I do to satisfy you" or "let’s talk calmly about this" or "Lets figure out a way to please you today" or how about an apology for YOUR truck NOT being ON TIME and selling MY dryer? Not one person there had a ONE good or nice thing to say! Rude from the time I walked up to the counter and opened my mouth! This is the worst customer service I have EVER seen in my entire life!!!! If they were smart, what they would have done. What a manager should say: " I am sorry for the inconvenience this has caused you and yes this is our fault. I tell you what, go home and we will call you when the dryer arrives on the truck. I will also delivery your washer and dryer as a pair first thing Monday morning at no charge." Keep in mind HHGREGG has a "FREE" delivery, but you pay $69 and get in back on a card in 14 days. Probably an In store credit, card. How is that "free"??? As a manager, as a company, I would take a $70 loss, than a $600 loss. Now, that's called good business!! In conclusion I will never step foot in an H H Gregg and I have also spread the word all over the WEB about how rude and unprofessional this company is. They are thieves, liars and do not care about their customers and products! I went to Lowes and paid a lot more, but I guess the old saying still stands. "You get what you pay for." (I pay for quality or product and good business / customer service.) I fore warn all that are looking for a "deal"...read all the complaints on here and on rip off reports and etc. There is a reason behind the cheapness! This is a store you want to stay out of! By the way... They need a -100 on here! 1 is still to good for them!

You guys have the worst cutomer sevice ever. I don't want to talk to machines that run me in circles or tell me to call numbers that tell me to call the same number I just called. Stop being cheap and let humans answer the phones

I PURCHASED A SAMSUNG 40" TV AND A VHS/DVD PLAYER ON SEPT. 17, 2011 AND WAS TOLD THEY WOULD DELIVER IT AND HOOK IT UP. ALSO THEY WOULD GO OVER HOW TO USE IT WITH SOME TECH SUPPORT. WELL THAT DIDN'T HAPPEN. INSTEAD I WAS TOLD AFTER SEVERAL PHONE CALLS AND EMAILS THAT THE TECH SUPPORT WOULD COST ME $100.00. THIS IS NOT WHAT I WAS TOLD WHEN I PURCASHED THE SET. I FEEL THAT hhgregg SHOULD STAND BY WHAT THEIR SALE PEOPLE TELL THE CUSTOMER. SOMEONE SHOULD TALK TO THE STORE MANGER AT THE SCHAUMBURG, IL STORE. THE LAST TIME I SPOKE TO ANYONE AT THAT STORE THEY WERE NOT VERY POLITE AND I ENDED THE CALL BY HANGING UP ON HIM BEFORE ONE OF US SAID SOMSTHING WE SHOULDN"T. I FOR ONE WILL NOT SET FOOT IN YOUR STORE AGAIN.

I purchased a 61" samsung led t.v on 2-5-08 for $2000.00 plus $300.00 for an extended warranty,i was told by the salesperson that i would be covered for 1 year by manufacturer and then 3 years by extended warranty for a total of 4 years.Now it is october 2011 and i have a problem with the t.v that will cost me atleast $500.00 when i call for my warranty i am being told that it has expired and that it started at the time i purchased t.v.........Not what i was told or what i paid for.....needless to say HH GREGG SUCKS.....I have spent ALOT of my money with this company,but NEVER again,i will take my buisness to best buy,atleats they show some customer loyalty.

NEVER BUY from HHGREGG!!!! Worst customer service ever! I received 2 broken dishwashers before receiving one that wasn't broken. I also purchased an LG refrigerator that had a broken gasket. I called customer service who gave me a phone number to a technician to fix it, however the technician was not taking any more customers. I had to call back customer service to get another phone number to another technician who was scheduled to come out. He didn't show up for the scheduled appointment.Finally, when he came, he didn't fix the gasket. I called back for him to come back and he didn't respond to my call. I've left 2 messages for the Rockville store manager with no call backs.

I purchases a complete stainless steel kitchen. Extremely pleased with Clifford your sales rep in Sanford FL. Just my husband & I so the dishwasher was not cycled but about 5 times since purchase. Then it broke...to 3 weeke for contract repair man to fix. "water sensor" was replaced. Now there is about an 8 inch dripping stain on the front f of the dishwasher. Round and round with Samsung/HH gregg for replacement as I contend it was faulty in the 1st place. More than likely steel was discolored as the water sensor did not "sense" when the water level was high, thyus the problem. If you Samsung acknowledge the repair...then why is it not acknowledging the stain which was caused by the reason it needed to be repaired? I am asking only for a replacement dishwasher....either H H Gregg and/or Sansung can do this for a drop in the bucket but great mileage on customer service! Needless to say if HH Greg cannot redeem a valued customer.... out the door are we. Best buy has the same products!

Store #235 Woodbridge, Va, is terrible. I took my computer to the store to have some security software installed because I was having problems installing it myself. I got a call from the computer repair stating that my only option was take the computer back to its original factory state. I asked the tech to back up my photos. He said he would. When I went to pick up the computer, the tech had not backed up the photos. So now all my family reunion pictures are gone. Also, Microsoft Office Suites was no longer loaded on the program. I called back to the store to complaint and expecting they would at least reload Microsoft Office. The store manager was of absolutely no use. HHGREGG--I WILL NEVER NEVER NEVER DO BUSINESS WITH YOU AGAIN, EVER.

I purchased a washer & dryer from them and they sent the wrong parts to stack the items. I returned to the store and they did not have the correct parts in stock, I told them I would pay to have them shipped in overnight, the store manager said he would take care of it; I was also told that they would follow up via telephone and I never received a call. To say that I am discouraged from ever dealing with the company again, due to the lack of interest in customer relations, is an understatement, I don't mind paying for anything, however I am just tired of bad customer service.I shall go back to Sears for future purchases.

I purchased an 800.00 stove on Friday, and was called about delivery on sunday. They arrived at my home, took out my old stove, unboxed the new one, and guess what....IT WAS THE WRONG STOVE it wasn't even the correct brand. I bought a WHITE whirlpool glass top with warming burner and steam cleaning oven. The one they brought was stainless steel and a Fridgidaire. I called the store, and the manager assured me it would be delivered the next day. WELL it's the next day and NO STOVE. I had to call the delivery company to get them to transfer me to HHGREGG store because all I got when I called was a busy signal for 30 minutes. Turns out my oven will be delivered WEDNESDAY 4 days after purchase WITHOUT a stove. The manager informed me I could drive the 30 miles to the store and pick up the model on display and bring it to my house unload it and all this....COME ON PEOPLE this is assenine!!! Oh and he said he would take off the 69.99 fee for delivery well guess what you get a rebate to send in and get the money for delivery back so I would't have had to pay for it in the first place. I WAS planning on getting an over the oven microwave, a dishwasher, and a french door fridge, but after all this runaround and BS I WILL NEVER BUY ANYTHING FROM THIS COMPANY AGAIN!!! EVER!!!!

hhgregg has opened up in the Chicagoland area. They claim to have knowledgeable sales people. A shopout of three of their new stores proved otherwise. The three questions asked were: 1. Why do cameras with the same or similar amount of megapixels have a big discrepancy in price? 2. What does the 1.6x factor mean for Canon lenses? 3. What is RAW? The first two knew that megapixels had something to do with the images. The first salesman correctly stated that the larger the print, the more megapixels were needed, but he could not answer the question as to the differences in prices. However, he then added that Nikons are better for beginners because they are more automatic. Canon cameras, he said, were more manual. (Both brands have manual and automatic features.) The first two salesman knew that RAW had something to do with photo editing, but they didn't know what it was. The first two salesman incorrectly stated that "1.6x" referred to the f stop. When told that his answers to the questions were wrong, the first salesman stated that that was because he sold televisions, and that we should ask him questions about those. He was rather cocky. However, we did not tell the other two that they were being shopped out. The second stated that the "D" in "DSLR" stood for detachable, meaning that the camera had a detachable lens. He then stated that "SLR" stood for cameras with fixed lenses. "DSLR" currently stands for Digital Single Lens Reflex. "SLR" refers to Single Lens Reflex, and (still) normally refers to cameras that use film. The third salesman admitted that he did not know anything about cameras, and that the "camera experts [were] not in [this] evening." The answers are readily available on the Internet, and are not complicated. It is recommended that one do one's research before buying at hhgregg. Do not count on knowledgeable salespeople. They are sure to have some, somewhere, but these three were not. While they did not know the answers, they all spoke as if they knew what they were talking about, and might have fooled somebody who really didn't know any better.

These stores are scheduled to open today in Illinois and their flyer came in a bag this morning, instructing you to go to their website and sign up for their sweepstakes. I did it, and it said that it is closed for all the Illinois locations. I read their contest rules and it said that the sweepstakes closes on 9/24. I tried to call corporate for an explanation but nothing there was looping recordings. I was going to go there after work today, but changed my mind. I will stick with the stores I know.

We just made our first purchase from HHGregg and I have to say it will be our last. We bought a fridge on 9-6-11 from the website, as of 9-8 no one called to schedule a delivery, we called and had it set up for 9-11. We were told that they would call us with a 40 minute window. Well, they called us at 10am and said they would be there in 5 minutes. Two men showed up and brought the fridge in. I asked them to move out the old fridge and move in the new so we could exchange the food. I was told they could not move the fridge with food in it. (Even though, we have moved the fridge several times) They said we would need to remove eveything and move it ourselves and move the new fridge into position bc they could not wait around for us to empty the fridge. WELL, that would take longer than 5 minutes!! They left both fridges in our kitchen, UNinstalled and they left. WHAT DID WE PAY $69.99 for?!?! That is not installing. We put the drawers in and discovered the can caddy was missing. Called the delivery drive and was told he was on his way to Indy and didn't know if he had it and if so, couldn't come back anyway. My husband went to the local store and was told since we bought it online we had to deal with the 1-800 web customer serv. Now, they are offering a 15% off code, called to see if we could have a price match. NOPE. Since we bought the fridge BEFORE they offered the 15% there is nothing they can do. I said, well we can return it and was told "yes, that is what you can do." Wow, great service. Can anyone tell me how I can get this returned? Very unhappy customer!

Today; Opening weekend in Chicago area, I purchased a laptop and printer...$1000.00. Salesman went to get help from manager...came back and said "Hey, we are gonna give you this "FREE" disk for a 6 m0nth trial of (XYZ) antiviral. I looked at it and immediately knew I would never use it...I have all I need and want in that area; but hey it was free so I did not mind him dropping it in my bag though I knew it probably would hit the real life trash can before the one on my computer. I get my receipt and lo and behold they charged me a penny for it. I asked about it and he said " It cost me a penny so I have to charge you" .....clearly a poor song and dance full of bullshit." I was told it was free.....Now they look at you and say awe com on it is just a penny...WHICH COULD ADD UP TO MILLIONS IF THIS DECEPTION IS PRACTICED DAILY IN ALL OF THEIR STORES. I AM So Pissed!!!!!!!!!!!!!!! The sales man was nice so I did not make him go through the exercise of removing my purchase and re ring me up ( the probably would have kept both debits from my card for a month..a nice free loan. I went to the manager and gave him the disk a said this is my gift to you. I WILL NEVER GO BACK...PLENTY OF STORES TO GIVE MY BUSINESS TO.

My wife and I went out of our way to the closest hhgregg location, which was not close, to get the best deal possible on a particular laptop we decided to buy. Everyone knows hhgregg will price match other big box stores plus 10% as advertised, so we decided it would be worth the trip. After all of the research, we passed the documents over to salesman and asked him to price match the laptop for us. He then excused himself and disappeared to the other side of the store with his sales manager. Five minutes later, he returned and said they could not price match the laptop. Now wait a minute... I thought your policy states you will price match other stores, plus 10%. Soooo, basically what you’re telling me is that I drove all the way over here for you to tell me that you price-match only some of the time. Oh and "if it was something like a T.V. we would have better luck." Well, for future purposes, I can tell you where I'm NOT going to buy a T.V. or anything else for that matter from hhgregg. We ended up taking the long way home and buying the laptop from Staples that same night for the price we were looking for hhgregg to match. A word to the wise: Do not shop at hhgregg! My post and all of the other aforementioned posts should be a testament to what your future experience will probably be like. I don't expect them to stay in business much longer with policies like that and good riddance!

I bought a flat screen tv from hh gregg in tri county cincinnati oh 4years ago I also bought a 5 year extended warranty upon having problems with said tv I called hh gregg,they gave me the number to precision tv and electronics in covington ky who were to service the warranty.they were to come out on thursday am. kevin the owner showed up at 6pm took the circut board out of the tv and said he wood repair it and have it back early next week.after many calls finally reached precision tv they said it was repaired and would be delivered on friday. we informed them we wouldn't be home .they said they would del. on saterday am.at 6:30 pm we called hh gregg my wife aks for a manager the person said maybe I can help you what does this concern she told him it was about the party serviceing the warranty he said he would get a manager, after 11 min. on hold she hung up and called right back this time she was on hold for 12 min.and hung up. we went to the store and as I walked in I began to yell at the top of my lungs (is threr a manager here ,manager does anyone have a manager tied up around here)needless to say I got to talk to a manager who said he didn't know anyone had called (bs)his name is miles head then the general manager stepped up to tell me I could not be yelling there or he would call the police I ask if he would like me to call them for him he had no reply any way they called the tv repair company and left a message and said that was all they could do . so if you want to talk to a manager at hh gregg dont tell the person answering the phone what it is concerning or go yelling to the store. I'll never spend anouther dime with hh gregg.