Hhgregg, Inc Corporate Office & Headquarters

4+ WEEKS WITH NO MACHINE!!!!!!!!!!!!!!!Too bad there isn't a negative rating...this experience would deserve that...we bought a Whirlpool washing machine on Feb. 17 '11. So on Friday, August 5, machine breaks down...Monday, August 8, service tech. says we need new bearings and a new control board. Parts would be delivered to our home within the week another tech would come the next Monday, August 15, to fix...August 15, no parts no service...nothing, we call Whirlpool "0h those parts are on back order, you should receive them on August 22...Monday, August 22, no parts back order until August 26...we find out from that if you do not get repaired within 10 business days of reported problem then you get a new machine...call back on the 29 to get that machine...Called back we will call HHGregg with order to replace machine...Sept. 1 no machine no call no nothing...we call they tell us they haven't received that order to replace your machine...... Still waiting Sept. 2

I had an item I bought in a Knoxville, TN store and ended up not needing. I took it back after the 14 day return window, and the clerk still gave me store credit for the full price of the item ($149.99). He could have easily told me tough luck, but instead gave me an in store credit which is above and beyond what he could have done. I know it doesn't sound like much, but in this day and time it is nice to see that someone still cares about the customer rather than their end of month report. Thank you HH Gregg! I greatly appreciated being taken care of on an issue that was my fault for not returning it on time, and yet they still helped me as best they could.

HAD A LG FLAT SCREEN STOLEN. WENT TO STORE FOR HELP WITH SERIAL NUMBER. STORE DOES NOT KEEP ANY OF THIS INFO EVEN THOUGH AN EXTENDED WARRENTY WAS PURCHASED. I STAYED COOL BUT THE MANGER BLEW ME OFF AS IF WHO CARES, YOUR NOT SPENDING MONEY RIGHT NOW. THIS WAS THE SECOND BAD EXPERENCE IN THIS ANDERSON, INDIANA STORE. ONE LADY TRIED TO HELP AFTER THE MANGER WALKED AWAY. THANKS TO HER. I THINK I FINALLY LEARNED MY LESSON. YOU CAN CHEAP BUT DON'T EXPECT SUPPORT. JIM TURNER

I am very upset we order 10 hp tablets and dint receive any of them I don't understand what happened but I all I know is that I will never return to the store

My husband and I have had a credit card with HHGREG for about a year or two now. We purchased a 42 inch LG tv from the store in greensboro nc. We love our tv and were hopeing to buy a 50 inch this december or jan. to put the other one in our room and have a bigger one downstairs. When my computer for school crashed I purchased one and love it also. Because we have been so satisfied we decided to get new appliances for our new home here instead of lowes like everyone told us to. We got a very nice wirlpool fridge and stove. We were planning on going back to get our dishwasher and microwave also. But unfortantuly due to the problems we are now having we will be closing our card out and not purchasing the tv, dishwasher, or microwave. I love my stove and I love my fridge. We purchased them the begining of the month. But we have had nothing but problems with our stove sense we got it. The manager Mark seems to think its okay to procrastinate on fixing the problem. The first time I used my stove I cooked in a cassarole dish and after having it in my oven for 30 mins on 350 bake the dish exploded and our dinner was destroyed. We called in a complaint and wirlpool told us they would be out between 1 and 5 that day so my husband left work (we workds 40 mins away) when he got home we recieved a call that they could not come out for another 4 days. When they did come out they ran 1 test and said nothing was wrong. That same weekend we were cooking ff's on 400 on bake (like the bag directed) on a sturdy exspensive medal pan. The ff's were in there 10 mins and the pan bent up. I imediately called and spoke with Mark...As I was on my phone with him my kitchen filled with smoke as my smoke detectors went off...I had to tell my husband to cut off the oven and take them out. He was shocked and we both agreed something was terrably wrong...Wirlpool came out a second time and tested the stove 6 times...The first five times they said its okay the sixth time they said it was off 10 degrees. I called mark to tell him and he told me he would call me back. I called at 2 pm. I did not get a call back until 7:55pm and they close at 8:00 he called to tell me that they were waiting to hear from their corp office. On the next day (thursday) I had to call him at 2pm again and i was told they are still waiting and basically felt that Mark was trying to make me feel like i dont know how to cook and use a stove...He said he would get back to me. It is now Friday night almost 7:30pm and I have not heard from Mark. I am pissed and demanding someone call me with better service before I report this to the news and better business burrou as well as return my merchandise cancel my card and purchase somewhere else. My mother and father loved our sales person Ben and were going to go back and get a flat stove put in their kitchen and remodel due to our problems they wont use hhgreg and the company they are regionals at (apartments) was going to try to do business with them will no longer be doing that either. This is not good service and not called for and I will not put up with it. Im not a happy camper and something NEEDS to be done asap!!!! all i asked was to get a swap on my stove...now its my fault and the least they could have done was freakin replaced my broken dishware. -Kimberly Fowler 336-340-2211

i bought a 40 inch TV from the HHGregg in huntsville, alabama. the sales rep talked me into a "replacement warranty" policy that cost $300. I am in the second year of the policy and today i took the Tv in to the store asking for my replacement. I was told that i did not have a replacement policy, but a home service policy. When i spoke to the manager, he said there was no recourse for a sales rep who lies to customers. I asked to speak to the salesman and of course, he denied that he ever would say anything like that. My sister went to Best Buy and they explained her Tv warranty exactly as it is, no LIES, and the TV was cheaper. I will never buy from HHGregg again, nor any of my family. Warning to all who are looking---DON'T BUY HHGREGG PRODUCTS!!!

Worst buying experience ever!! My husband and I purchased the new Samsung french door refrigerator $2300.00 and we opened a credit account with HH Greg. and were told delivery would be next day. We live out in the country on a steep driveway and were told NO PROBLEM! i.e. Lowes has delivered to our house many times. The next day the delivery man calls and says no way is he coming up our driveway could we come down and get the refrigerator!. Needless to say we canceled order and purchased from Lowes and got it the very next day. Since then 3 weeks, I still have a balance of 2300.00 on the HHGreg card and have called numerous times and have been told it has been credited back. This is the Roanoke Virginia store and no one there seems to give a hoot about customer service! We were ready to buy a big screen TV and a very expensive mattress from this store, instead I will spread the word to not shop there.

My wife and I went to the Roanoke, Va store and were very dissapointed. First off, I dont need to hear Welcome to HHGregg 50 times, or hear how the store was founded 50 times, a simple hello, how may I help you is fine. Second, I dont think your managers can be any more rude. We were being helped by a salesman and the manager came up, didnt even say excuse me and cussed and yelled at the salesman, embarracing the poor guy and stompped off. We immediatley left and will never return.

went in to buy a tablet it was at least 10 mins before anyone came forward, and when they did salesman didnt have a clue about how to sell product , i mean there was only four people in the store five or six hhgreg peple standing around, not good bussiness,

I purchases a Curtis HD LCD Tv from your store in June. Not even 30 days later it stopped working. I called the store and was given the service number for the manufacturer. I was then informed by the manufacturer that they have a 30 day warranty policy with your store and I was to return the set to your store for an exchange. I was then informed by your store that you only have a TWO WEEK return policy. A policy that was not made known to me at the time of purchase, and that I should have purchased your extended warranty. This was not mentioned to me or offered to me either at the time of purchase. When I informed the manager of this he said it wasn't the stores problem but rather mine for not asking for it. This was your grand opening sale. I knew nothing about your store until I walked through the door. I want my tv replaced or my money returned. I will be notifying the local BBB and media of this issue if it is not fixed. I now can understand why so many HHGreg stores are closing around the country.

hhgreg is the worst retailer on the planet. I purchased an appliance package from hhgreg and set up delivery for the following thurs. they tried to deliver half of the appliances on tues. when I wasn't there. No phone call or any contact to let me know of the bump up in delivery. I tried calling them to find out what was going on and I was given the run around. I talked to at least 5 different people and no one knew what was going on, finally they re-set my delivery date for thurs. I asked the lady what was going on with the rest of the order and was told that it would be also be delivered on thurs. I said, are you sure? she said yes. Thurs. rolls around I wait about 4 hrs. and no phone call or anything. I decided to call them. The lady tells me that the dishwasher and range are on the way. I asked her what about the refrigerator and she said that I needed to contact the store. Well, guess what they said, "we don't have it in stock. When I ordered this package I was told that everything would be in stock well before my ship date. Now they tell me that they don't have the refrigerator and they don't know when it will be in. No body ever called or kept up on my order after I paid them they just let it go. Money in hand no worries. Order canceled. Now the fun really begins. Try getting a refund from these idiots. One and a half weeks latter I still do not have my money. First they said that they would send a check, no check, then they were going to credit the charge card, I'm still waiting.Now I'm calling the credit card company and letting them deal with these idiots. I bet that within the next 3-4yrs they go bankrupt.There whole system is screwed up from the top down. Good luck because your going to need it.YOU SUCK!

Disaapointed with your outsourced warranty service provider. Well send it off for service again even though we did not fix the problem reported the first time --- will be without a product for another 5 to 7 weeks. lously customer service.

HH gregg trains their staff to not take responsiblity for correcting their company's mistakes. All is good in dealing with them until you try to get delivery or take delivery on your major purchases. We bought all new stainless appliance 4/22. After many calls to get initial delivery the delivery took place after waiting all day till 5:30 PM at night. Unfortunately on this delivery the wrong stove was delivered as it did not match the other stainless. This error was caused by no less than the Sales Manager not placing the order correctly. More phone calls and promises and the mistake was corrected. Also on the initial delivery the dishwasher was not delivered "didn't anyone tell you that is was up to you to schedule the delivery with installation?" asked the delivery man. "No." More phone calls, apologies and weeks passed and it was finally installed. A little over a week later water starts to gush out from under the dishwasher onto the kitchen hardwood floors. More calls and a week later the repair man informs us the machine is defective "the pump is bad" more calls and now after 3 weeks I continue to hand wash dishes. No resolution. Each Manager passes the buck to the next Manager and all say " we can't set delivery dates as we use a 3rd party." Interesting that they could set initial delivery dates. Purchase 4/22 Gregg sells us a defective machine and two months later still without a dishwasher NEVER AGAIN will we purchase anything from this company. They don't deserve even one star.

0 STARS THEY SUCK BOUGHT NEW APPLIANCES FOR NEW HOUSE,2500 DOLLAR LG REFRIGERATOR,2 PEOPLE IN HOUSE TO USE ICE .NO ICE,CALLED LG 10 TIMES,KEPT TELLING US TO REPROGRAM,WE DID AS TOLD.7 MONTHS NEVER BUT A HANDFUL OF ICE.GOT SERVICE CARE HERE TO SEE WHAT PROBLEM IS ,MOTOR BURNT OUT. WHY ?SHANE AT TRUSSVILLE THE MANAGER IS HORRIBLE,HE PASSES THE BUCK MORE THAN JOE NAMATH THREW A FOOTBALL.205-661`1050 CALL HIM AND SEE IF HE RETURNS YOUR CALL,WE WILL NEVER EVER BUY RECOMMEND OR EVEN GO IN THEIR STORE AGAIN.WORST RATING FOR A COMPANY EVER AND LG IS GETTING THE BLAME.BECAUSE THEY ARE SAYING LG WILL NOT SWAP OUT REFRIDGERATOR THAT HAS NEVER MADE ICE FROM DAY ONE.THEY KEPT PUTTING US OFF TILL WE FINALLY RAISED HELL.DERVICE CARE A 3RD PARTY REPAIR COMPANY CAME SAW AND SAID MOTOR WAS BURNED OUT.LG PUSHES QUALITY THAT IS BS.THEY WON'T REPLACE BUT WILL PUT A MOTOR IN.SCARED OF WARRANTY RUNNING OUT IN A COUPLE OF MONTHS WITH THIS PRODUCT.FIXING TO EMAIL ,LG I WILL UPDATE AFTER THEIR CONTACTING ME BACK.....O

We purchased a $2300 refrigerator last saturday from HH Gregg and scheduled delivery for tues. My wife took off and we scheduled the elevator in our high rise condo , which is very difficult to do. The delivery men show up, brought the item into the condo to set it up and then it was noticed that the doors did not line up. The delivery men also said it was wrong and agreed to take it back. I cant begin to say how mad we are since we had to do so much to take off work, schedule the elevator and empty the old frig. I cant believe they dont inspect before delivery. I will never buy again from HH Gregg. In fact I will do what I can to be sure my friends and neighbors dont either.

My wife and I purchased a Samsung 32 inch color t.v a few days prior to the grand opening of HH Gregg Myrtle Beach store. The store was not busy yet. It took twenty minutes after the purchase to get the TV into my car because they had to have four different people sign off on the purchase. By the time they loaded the TV in the car the receipt was lost by them. I did not realize that until I got home. I did not like the TV picture so we brought it back. They gave me a credit but I had to wait in line another 20 minutes since they did not have a dedicated return line. I had a gift card that a used a few days later to buy a new phone. I prepaid for the phone which they did not have but was assured would be in two days later. I called prior to going in two days later and they informed me that they could not get that phone at all. So why did they order it in the the first place. They never bothered to call me and tell me this. Since I needed a phone I went to Target instead and went into HH Gregg to my money back. Sorry no refunds on gift cards (but they gave me the refund on another gift card). I noticed in the store that the phone area still had the phone listed on the shelf even if they will never get it in. It is obvious that this company does not value the customer's time and extensive training is needed. Also the store and websites lack information about their return refund policies. I will go to their competitors in the future.

WOW Were ever surprised to find this site. We were at the Grand Opening in Ocala Florida a few years back. We are from Palm Beach County and were use to and LOVE Brandsmart, so in this hick town where the population is just about DEAD we were so excited when this store came to town. WHAT a FREAHIN DISAPPOINTMENT. Of course they were ever so overwhelming nice to suck you in and get your $$$ then when reality sets in and the stuff you buy starts breaking then their horns come out and they become real JERKS. MY hubby has threaten to divorce me if I ever walk through them doors again. We both work at the local hospitals so we earn our $$ We furnished our whole entire, kitchen, laundry room. We also bought TV, Camera's DVD players, BLuerays, Vacuums a Dyson that I have taken back 3 times and not had it a year. The distric manager of that store Maurice Hammon told me I should not been allowed to bring it back. He made sure he got all my info off the papers I was carrying to make sure my records were checked into so I could not get this fixed. He and many others, their lousy treatment, the products constantly breaking, repair companies that are rude, half fix the issue so they can keep on coming back which I consider milking the job. I love what the manager of the Ocala Florida store told us We don't make the products we just sell them it is not our fault go buy them someplace else. This is when we purchased a 400.00 Olmpus camera to take our on our honeymoon to Hawaii and yes you guessed it... It broke there and we had no pictures of our trip. That camera had to be sent back 4 times to be fixed. I would of replaced it the first time with a new one. Our stove is still not working correctly and they have been out 5 times. My microwave well they would not even fix that. My washer and dryer constantly they are out fixing that we are on about 7 times with that. And it is only me and my hubby in the house like I said we work at the hospital so we are gone most of the time. I have a DVD player that they have replaced 5 times. I have the plan at least that is the way I understood it that if it breaks bring it back no questions asked we will replace it with a new one. That manager Hammon says no way it should only be replaced one time then your on your own whether it breaks or not. That has been back at least 5 times in less than one year. He said he would stop that also. So I guess the extra $$for HHGreggs so called plan is another rip off. I have purchased my hand held vacuum that my hubby got so angry when that manager told him we just sell the stuff we don't make it he ran it over in the parking lot of HHgreggs. He would of liked to beat him with it instead. This place by all means does not stand by their products, their warranties or any other plan, promise or deal they make with you. The employees are really the lowest of the crop they are their for the paychecks and could not give a dam about your issues or whether a product breaks or is defective. The ones that do care are far and few I can name one a Shirley Midget at Grand opening the most awesome sales rep you will ever meet she went above and beyond help a customer she geniuely cared and wants to help but she is not from the Ocala area at all. Another manager that was beside himself when this stupid one Maurice Hammond made his remarks to me was Jerimey Martin he was awesome he felt so bad that this Hammond was so rude to me. I told this Martin I would never walk through the doors again because of this idiot Hammon. I even told Hammon that and he said oh well that yours choice we do what other places do. WRONG Walmart treats you better when your products break or you want to return an item than HHgreggs does. I had one issue when I went to corporate and a lady handled my issue she could not believe what happened. First ever since that store opened up that anyone seem to care or want to help I was so ever so shocked she sent me a coupon to go back to the store. My hubby of course was mad but I did go go back to the store with the coupon I purchased another item my hubby was angry but got to say it has broke 3 times. I would think with all these complaints that this company would look for a better quality of products, vendors to sell to the public. I would think they would look for a better class of employees, managers and service techs and repair to attend to their customers needs. By the time this is over with they will not have any customers. Now that I see their are others like myself with issues like ours I think we should all ban together, boycott this store go elsewhere. We work to hard for our $$times are rough and this a company that will not stand behind their work at all nor do they value their customers at all they don't need us as Hammon would make the statment. He was so rude I will not 4-get my experience with him what a lousy manager distric or whatever piss poor. Walmart treats you so much better. HHgreg is a lousy place to purchase anything period, very dishonest, lousy employees, lousy attitueds, just a rotten place totally. I intend to never purchase from this place again and to let everyone that will listen to me know how rotten they are. Lets all get Brandsmart to open more stores everywhere they are so much better and respest you like your a person Yeah BRANDSMART down with HHGREGG

Wow, and I thought I was having a problem with your people. It is nothing compared to what I have just read here. Apparently, You and your Corporate people don't really give a damn about your customers. I have purchased quite a few appliances from hhgreg and I can see that I have been very lucky that I haven't needed your help until now. As soon as I get this small problem worked out with your store, I am washing my hands of hhgregg. You have sold your last appliance to me. I'm just wondering how long it is going to take your company to collapse. GOOD LUCK, Edward J. Harris

hhgregg is a total joke, rude, liars, and thieves and this is proof with the idiots at the Towson,MD store. I'd be embarrassed to buy anything from you all....my friend with cancer, and they know that, and her 85 year old mother where taking advantge of by an amount of $119....you connviving bastards still owe her $75 for the abuse you gave them and your bullshit lies.......never will I ever say the name of your store again....pathetic.......

My husband and I bought kitchen appliances in November 2010. The cost was 3800.00 approximately. The appliances came with a rebate for delivery charges and a rebate for a 19 inch flat screen TV. The rebates took to the end of 12/10 to arrive, after I made several calls to HHGregg in Hagerstown Md. We also bought a sirrus radio for our son in CASH. We decided to return it and were told we would receive our refund via mail as a check not as CASH. This is very poor buisness practice! Since then, we have paid off our kitchen appliances before the interest could accrue. We will NEVER purchase another item from HHGregg. Sincerely Christine Mclaughlin RNC.