Hhgregg, Inc Corporate Office & Headquarters

My letter to HH Gregg My name is Michael Jameson and I purchased an LG Washer and Dryer from HH Gregg in Pinecrest, Florida. I have had the worst Customer Service experience I have had with any company ever. My recently purchased washing machine completely stopped functioning last Wednesday and we reported it to HH Gregg who said they could not said anyone out until the following Monday. First of all, this timeline is completely unacceptable. Secondly, we have clothes trapped in the washing machine and as it is not functioning, they are being ruined. The entire room smells of mold and mildew in the machine, and the clothes are obviously ruined (after 5 days of sitting in the machine without any service from HH Gregg). I contacted the manager Javier again yesterday to tell him that we needed someone out here immediately to help get the clothes out. He said that was impossible, but he promised that someone would come today (Sunday). They called me today to tell me that no one could come today or tomorrow and now it had to be pushed back to Tuesday. I called back today and again told Javier that this was unacceptable and he again promised me that someone would come today, but of course, no one came. I then went to the store to see Javier and told him we needed someone to come get the clothes out as it was hazardous, but it is now 8pm and no one has come. I expected nothing less from your company. When I told Javier that there were clothes trapped in the machine, he said, "thats not problem". This response must have been taught in the HH Gregg Training Management Program as this seems to be the attitude of all employees there. I have several questions that I need immediate answers to: 1) Why does HH Gregg hire managers that are completely incompetent? 2) Why do HH Gregg employees insist on lying to me about servicing our machine? 3) Is anyone ever going to come and fix our washing machine? 4) How is HH Gregg going to refund me for the clothes that have been destroyed? I would estimate that there is at least $500 dollars of my 18 month daughters clothes in there and her bedding as well. 5) How are you going to get my 18 month daughter her exact favorite blanket that is still sitting mildewed in the machine? 6) Is the reason that your products are cheaper because you have hired completely incompetent managers and service technicians, thus paying them less, reducing your costs? 7) Are you going to explain to Javier that the product that he sold me, and the damage that it has caused are indeed "his problem"? 8) Why should I ever consider even setting foot in one of your stores again? I expect extremely detailed answers to 1-7, as I can answer #8 for you right now......I won't...and that's not my problem, its yours. Regards, Michael Jameson

I purchased a 65in toshiba and the five year extended warranty. My TV stopped working two weeks before the Super Bowl and It still has not been fix. The company that supports the warranty came out stated that the light was gone and needed to order another light. When the light finally arrived, I was told that the issue is not with the light but another component. This component would need to be ordered. When I call back to check on the status, I was told the part was on backorder. Furstrate, I called HHgregg and to my suppurise that sent to right back to the warranty company. This pratice is crazy considering I never purchase anything from the warranty company and there is not single point of contact to get issues resolved. It appears that the only person concern about my TV is me. Never Again

HH GREGG HAS THE WORST...WORST...WORST CUSTOMER SERVICE I HAVE EVER WITNESSED. THEY SCREWED UP YESTERDAY (brought a dented and broken refrigerator) AND THEN AGAIN TODAY (said they would deliver first to us...we are last on the list)...ALL WHILE HAVING OUR OLD REFRIGERATER AND NO ONE CAN HELP. ALL THEY DO IS POINT FINGERS TO THE WAREHOUSE AND THE WAREHOUSE POINTS FINGERS TO THE STORE. HORRIBLE HORRIBLE SERVICE!!!! No one helps. All they say over and over is No No NO. I lost all the food that was in my refrigerator. They never bothered to offer back my old refrigerator...they won't help buy new food. No one helps!!!

Poor Customer Service, Hooible supervisors, Work their employees to death for very LITTLE $$, they lie to their customers just to make a buck. This is one store that needs to go OUT OF BUSINESS!

Wow, I wish I would have read all these reviews before purchasing my mattresses from HH Gregg. I have called the corporate office many times since September and I still haven't gotten any resolve....or even a return call. My $3,000+ mattress was delivered without the battery pack or remote control.....and no manual. I keep calling and listening to their automated message about their great customer service and how well trained their employees are, and still nobody calls me back. Like their jingle says......"HELP ME!" My next step is to contact the Better Business Bureau.

We bought an expensive slide in range and when it was installed a month ago, a trim piece was missing. I called the salesman and he said it doesn't come with the range and will have to be ordered and paid extra for. I said that wasn't the case with any other range I know and we wouldn't have bought this one if we had known. He said the piece would be ordered. I've been back to the store 3 times and still no part. People have a rotten attitude even though we have recently spent nearly $4K in their store. I will never go there again and am planning to send this review to the corporate HQs to see if anyone there gives a flip about what customers are experiencing. There's so much competition for appliances these days, there's no need to deal with this so-called price leader. Just go to Sears, Lowes, Best Buy or even local and negotiate whatever price HHG gave you. Don't buy it from Greg!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Worst customer service I have ever experienced. Bought a fridge 2 years old stopped working, had service person arrive in old beat up Hyndayi car. Yes I felt real comfortable letting that person in my home. Took 7-10 days for part to come in when they returned with it it still didn't work. Made two other appointments (they called me ) made one for friday someone else called I made an appointment with them too, (why not) no one showed up for either appointment. I call the store to speak to appliance manager, he does not return my call. I am a resent widow and now I am dealing with these inconciderate people. HHGregg NEVER AGAIN

We purchased a TV from HHGregg in Aug 2010 no payment no inrest for 24 months. we paid it off 8 months later. We still have until August of 2012 to pay it off however GE Money is sending us statements telling us that we are late on our payments and they are turning us over to collections. THis is bull crap and I hate GE Money and will never do business with them again. My husband said that he will shit his pants before he walks back in HHGregg over the hastle that this has caused. He had A1 credit and this is going against his credit and he refuses to pay it because the contract said 2 years/24 months no payment no intrest. We had the cash when we went in the store to pay for the tv and they convinced us to put it on the HHGregg charge card. I have called HHGregg and GE Money trying to resolve this issue and the store tries to help and they cannot get it through to the foreigners that work in GE Money to understand that we do not owe them anything. So heads up do not charge on a HHGregg charge card. I still wish that they could and would resolve my issue

I have to agree with the other reviews. Hhgregg hires people in their stores for "customer service" that have no idea what the means. I purchased a very expensive stove from the Dover, De store with an issue involving the delivery. After being transferred and disconnected three times, I finally spoke with a very rude customer service girl who hung up on me, not once, but three times! I called the corporate office the next day and did speak with a regional manager who is giving me a credit for my troubles and promised to speak with this totally unprofessional person and take the appropriate actions with her. My concern now, especially after reading all of the other reviews, is that I am totally on my own with any further problems I may have with my new purchase. Don't buy from Hhgregg is the best advice I can give.

MY HUSBAND WENT AND BOUGHT A 60" TV 1700.00 AND WHEN WE GOT HOME AND OPENED THE BOX THE TV HAD FINGER PRINTS ALL OVER THE BOOKS AND REMOTE WERE IN A BAGGIE AND WHEN WE WE THEN SALL IT WAS NOT THE TV WE HAD BOUGHT THAT WAS ON THE OUTSIDE OF THE BOX BUT A DIFFERENT ONE AND HAD A BIG RED LINE DOWN THE MIDDLE OF IT THIS TV WAS BROKE THEY SAID WE WOULD GET A 50.00 CREDIT.THE TV IS GOING BACK IN THE MORNING AND I WILL NEVER BUY ANYTHING FROM THIS STORE AGAIN.

All you folks ..be advised..not every fault or issue is the blame of the retailer. Most, if not all, manufacturers give you (free) a very limited warranty of one year-that's it, on your major appliance purchases against any major defects or assembly thereof-period. Ansd you better hope it is diagnosed as a major defect or you will be paying a call out and trip charge if it is not! Now it is the responsibility of the consumer if they have a problem to contact the manufacturer or the retailer who if they find out you purchase is less than one year-they will & have every right too - refer you to the maker of your product you bought. So your not getting the run-a-round, that's the protocol on the limited warranty -no one should buy an extended warranty- but buy performance maintenance plan (PSP -Gregg) or a Preventative Maintenance Agreements ( PMA_ Sears)or or Black Tie Agreements ( Best Buy) which covers much more than mfg's limited warranty's.

Very disappointed with customer service at HHGregg. My husband and I purchased a television from a store in Indiana. We were not happy with the quality of the picture. My 13 year old daughter even notice the poor quality of the picture. Let me tell you that my husband never returns items and this is probably one of the first returns. We had planned on purchasing a new television with the store but they refused to work with us the only offered to reduce the price $75 when they had a store add offering $100 off. They even stated there was nothing wrong with the picture of the tevelsion we purchased. After going round and round we finally asked for our money back. We paid approx 950 cash, they told us they would have to mail us a check. Customer Service is terrible and we will never buy from HHGregg again.

I just have to say i will never in my life buy another product from hhgregg!!! why you may ask? because hhgregg dont stand behind there products that they sell, and this includes enhanced coverage warrantys that hhgregg sells you... and custermer servise is a joke!! all they do is give you a run around telling you to call this number then you call that number then they give you anther number to call its rediulous. The mangers at hhgregg dont even care to help you out in anyway shape or form after the sale of a product..... so people if you dont want pour service and a run around dont buy from hhgregg period.

i worked for hhgregg ...the company is FULL OF SHIT....VERY SEXIEST...RACIST....THERE GM CHRIS DRAKE IS ..BEYOUND RUDE...THEY DIRESPECT THERE EMPLOYEES...HE GOT IN ONE EMPLOYEES CAR AND TOOK HER FACE PLATE OFF HER RADIO BCUZ HE SAID IT WAS TO LOUD...WHAT KIND OF SHIT IS THAT...SHE DIDNT COMPLAIN BCUX SHE DIDNT WANNA DEAL WITH THE DRAMA...THEY ONLY LET WHITE PPL ADVANCE IN THERE COMPANY FUCK U HHGREGG AND EVERYTHING YOU STAND FOR.....I HOPE U GO OUT OF BUSINESS

One star is about 10 too high. Bought gas range, delivered on 12/20/11. The oven has been having mini gas pops ruined turkey, with soot. By the way the installers shirts said Audio/Vis professionals. They took over 5 hrs to install, and two trips for parts. I would advise nobody ever to buy from these clowns.

Delivery sucks tore my yard up with big truck just to save a few foot step. Four people from Hh Gregg and third party called me to assure they would fix my yard where the driver made a bad decision. One gut sat in truck while driver was backing in rain. Unsafe and again tore my lawn up which was a eye sore for Christmas. No response in a week now

This company has the worst customer service. I will never buy anything again from them. In less than a year my 3d television stopped working . Samsung agreed to refund my money after dealing with this issue for a month and taking two days off. I just new that dealing with Hhgregg would be the easy part. They said sorry it takes 3-5 business days to process your request. Nothing we can do and basically hung up on me. No tv to watch during Christmas and to top it off they will not pay the difference so I can get the same Tv . I am supposed to pay for what did not wormk in mthe first place. Samsung gets less than a star. And hhgreg was rude, curt, offered no solutions, and will never get my business again . In a day and age where money is hard to come by companies want to treat you so poorly.

they dont even rate poor after calling them to verify they had 5 laptops they didnt have and probably never did. i spent 3 hrs on city busses in a wheel chair to have to order and prepay for not even the laptops i wanted. then they tell me they will ship to the jtown store they call and tell me they are delivered to the outer loop now after being on hold for over 45 minutes and 17 times. they tell me i have to get on the buss for another 3 hrs there and another 3 hrs home I DONT FREAKING THINK SO these are being purchased for a school what ever happened to take care of the costumer i guess it dont matter after you pay your money. i guess the better buiseness bureal will like to look into this and investegate bait and switch. ILLEGAL buiseness practices

Hhgregg (Huntsville, AL) had this Sony TV on sale for $1,370 (reg price was $1,899) a whole week long during November. I went to the store and tried to buy it, but the sale man told me that they were out of stock (since they only kept 1 in the back). I asked them if I place an order now when it will be arrived. They told me that they don't know, it could take several weeks or months. I then talked to one of the managers (Brian) and asked if I can have a rain check because they have no idea how long the order will take. He said they don't give rain check, but told me to keep checking with them next week; if it would be here I can get it for that price since that TV is not a hot item. I kept calling to check about its availability. Finally last week (2 weeks after) I called and the sale man told me they had 2 available in stock, so I came to the store that same day intended to buy it. When I arrived, Brian wasn't there so I talked to another manager (John) and told him about the deal I had with Brian, he said that those 2 TVs were in stock but they were marked "sold", and told me to call back next week. Today (a week later) I called back, the sale man told me that they had several of them in the warehouse (not in the store), and if I order it today I will have it tomorrow. So again I drove to the store, but Brian and John weren't there. I talked to another manager (Kevin), whom I don't think is very knowledgeable about TV and didn't know what he was doing. He told me that TV is now over $2,300 and didn't want to honor me the price that was promised. Obviously, he didn't know what he was talking about when the regular price for that TV is $1,899 (not $2,300). The only reason I have called because they told me to check back with them and had promised me for the price that was on sale ($1,370) when I tried to buy it, but it was out of stock. This is so ridiculous. They don't keep their words and have wasted my time twice. I can understand if the customers have missed the sale, then if the price goes up they have to pay for the new price. But in this case the customer was at the store and wanted to buy the item when it was on sale, but they didn't have it in stock because they stock them very low (only 1 instead of several in the back). Plus they have no idea when the order will be arrived if it were ordered ("it could be several weeks or months"), and told the customer to keep checking back with them, making them believe that they can get it for the same sale price; then they should honor that sale price to the customer when the item is arrived, because it was not the customer fault that they don't have it in stock when the customer tried to buy it. They have wasted the customer time and effort. I don't think if I can trust this store and the way they operate their business. They don't seem to care about the customers very much. Think carefully before you buy anything from Hhgregg to save you time and aggravation.

Me and my wife went to Hhgregg in Hanover, Maryland located near Arundel Mills mall yesterday. We were looking at getting 2 Kindle Fire, but after speaking with the Sales Associate we decided on the Archos 10.1" Multimedia Internet Tablet ($269.00). We decided to look the price up on the internet and Sears had the same tablets for $219.00. Of course, we asked if they price matched. The Associate said yes, but we need the model number. We called Sears and they gave us the model number. Hhgregg store Manager on shift decided that was not enough and that was a different tablet. Me and my wife left and bought the two products from Sears. The exact item for $50.00 less per item. My complaint is that if you say you can and will price match, do so! Otherwise, let the customers leave and do not waste their time. There is good and bad news in this scenario. We HATE going to the Hanover, MD store...YES, HATE!! They never honor the policies in Hhgregg. We will definitely let friend and family know, not to go that store. The good news is that we love the Annapolis, MD store. We have bought several items from that store and are happy with the items we purchased. We never have the same problem at that location. The unfortunate thing is that the Annapolis location is a good distance away. But that Hanover, MD location is HORRIFIC!!! My opinion because we have had nothing but awful experiences when going to that location. Thanks!