Hhgregg, Inc Corporate Office & Headquarters

I purchased a 2011 Panasonic 65" 3D plasma television and Bose home surround sound system back in Feb 2012 from HHGregg in Tennessee. For the TV there was only 3 3d eyewear available for which I was told more would be coming in. Everything was fine until recently when the eyewear was no longer working with the tv. After several phone calls attempting to contact Panasonic finally learned that the 3D eyewear was actually the wrong model given me by HHGregg. I was given the 2012 model eyewear and that's why they were no longer working due to being incompatible with the 2011 3D TV. HHGregg is now no longer carrying Panasonic products and they never did get any more eyewear in. I've been able to return all the eyewear back to the store for a refund to my account. I'm really miffed though. The store never had the 2012 model 3D TV and I don't know why they had the 2012 model eyewear. Either the sales guy (who is no longer employed there) was trying to unload the only eyewear left or he had poor knowledge of the product. I guess the store figured they couldn't sell the Panasonic TV unless they could provided the 3D eyewear to go with it. All the manager could say about it that he was sorry for the inconvenience and what the salesman did. I'm now having to purchase 3D eyewear for my TV at much great price on the internet than what the store was charging me. also Panasonic no longer makes the 2011 3D eyewear. I am cancelling my HHGregg account and will no longer do business there .

hhgregg has the worse customer service I have ever encountered. My less than 3 year old refrigerator failed for the 2nd time and I had to wait nearly a week to get it repaired. I lost all the food in my refrigerator (for the 2nd time) and still have not been reimbursed for loss. I want everyone to know what a rip-off their Premium Service Plan (PSP) is. If that is an example of premium service, I would hate to see their version of regular service.

Well,my wife and I were going to hhgregg to get a 32" tv they have on sale for $220 and an additional 5% off based on their circular for this Memorial Day weekend. After reading all of these complaints we don't dare. We saved the ad though because we're going to go in and see what brand it is and then take the circular to Wal-Mart,which is in the same shopping center, and see if they'll match the ad. If they don't carry the same brand,oh well,we just definitely WON'T be getting anything from hhgregg,NOT NOW,NOT EVER. Thanks to everyone for the heads up. With all of these complaints and covering the period of time these complaints cover,it seems corporate is not willing to address the issues either and when your own home office throws in the towel it's time to close the doors. SHOP BEST BUY!!

Very very poor service! I will never shop at HH Gregg again and will never refer friends and family! What a shame! Everything that the others have complained about is true! I'm so frustrated I don't even know where to began. I still have a few days left to return all appliances and I just might do that!

I purchased a stove and a dishwasher from HH Gregg last month. The stove was delivered and installed but low and behold didn't work. Had to contact the Maytag repairman to have them come and hook it up correctly because HH Gregg couldn't help me. Then the dishwasher took 2 failed attempts before it was delivered and installed and the installer damaged my countertops. So now I have new appliances and a damaged countertop that I have to fix. I agree with everyone elses statements they are quick to take your money but have no regard for Customer Service!

we bought applancies,and big screen tv, fromm hggreg store in clearwater flordia, in march of 2012. service poor no customer service pathetic. applanice mgr. we were to get a credit back on our purchase of between 150 and 200.00 several phone calls getting run around b.s. after this experince i will go back to best buy where i should have gone first hggreg sucks

Poor customer service horrible attitude the manager refused to give name pawned off to several numbers and even hung up on. Any excuses they can find to put it on someone else. All over a stupid 150.00. But they do have 463 complaints with the BBB in the last 12 months, they are not accredited and most States have over 1000 complaints a year with the Consumer Affairs board so what do you expect. Henry Harold and Fansy Gregg are turning in their grave. While Dennis L May continues to bring in 1.2 million a year knowingly screwing people with poor customer service and not following up with what they preach. They say.. "The services we offer continue to show we care about our customers' complete satisfaction." I think they meant to say "We guarantee to piss you off, never provide satisfaction and screw you every moment we can" Buyer BEWARE and stay away from this hopefully failing business.

Customer service from HHGregg of recent cash purchase of refrigerator was the worse I have ever had. We purchased a GE frig and paid cash on Monday April 30, 2012. The salesman said it would be delivered on Wednesday May 2, 2012 we requested that the handles needed to be hinged on the left side of both doors. When the delivery guys delivered by no fault of theirs because the salesman forgot to write it on the orders so we had to wait 2 more days for the drivers again who delivered to come back and change the handles. Now HHGregg contracts there delivery out and by no fault of the delivery guys but the salesman for not requesting it on the orders and the store for trying to brush us off to get this taken care of. We spent 2 days to get what should have taken one day to deliver and set up, so because of negligence of the salesman we as the customer were the ones that paid the price for his mistake. We have purchased 3 big screen TV's, freezer, and this item all for CASH. I guess once you leave the store you customer service is out the door and you are no longer an interest to them unless you walk back in with money again! Well they don't have to worry about getting any money from this household, we will pay a higher price elsewhere to get the customer service that one should receive...

I have all of you beaten. Purchased Ref and Freezer, LG oven and Microwave plus Bosch dishwasher. Well after ariving at 9 P.M. Fri night, they told me I had to replace my tile floor because draw on oven was off. They broke the stabilizer which prevents tipping, micro was dented on the door and to top it off, the old refrig while taking up from the basement fell on tech foot who is still out on disabilty! They did not leave until 11 P.M. NOW my new small refrig out in the garage when you close the refri - the freezer opens. We called HHgregg and 2 people there told us that all energy saver refrig do that!!!!!!!!!!!!!!!and that it was only for 1 month warranty. That turned out to be a FALSE. They also said to have a friend come out and make a hole in the wall for outlet to sit in for the range - they also said to put one dirty dish in my Bosch so it will wash everything better - I could go on and on but THE ONLY ONE THAT HELPED ME WAS Jessica Whitaker in the Corporate Office

Very disappointed in HHGregg. My husband and I have dealt with this company for several years and have always had a great experience. We bought an Electrolux steam washer and dryer on April 1st....bought meaning PAID IN FULL! I do realize it was a special order because I wanted red, therefore I knew it would take longer to come in. I was told they would be in on April 11th....didn't happen. April 13th I was told I had been misinformed and it would be the 25th...all the while I was having to take my laundry and my hair salon towels elsewhere . So today , being the 25th, I took off of work because they called me yesterday(the 24th) and told me I would receive a call 1ST THING IN THE MORNING as to the time of the delivery. Needless to say...no call today, no washer and dryer today!...Finally I called them to find out what was going on and they informed me it was Electrolux fault and they only had the washer...so they had to put the delivery on hold.......hmmmmmm....they had my number to tell me to be at home for them to deliver...but couldnt find my number to call me and tell me plans had changed? I look at it this way.....I held up my end of the bargain...no exchanges, no refunds, paid in full..because its a special order...why does HHGregg not have to compensate or stand up to their end of the deal?

Why no good rating?? HHG only wants your money! They could care less about the service, let me tell you our delemia--new refrig and high end dishwasher we ordered (special order on dishwasher-white). 1.Delivery guys back in driveway and knock down a 6" limb off our cherry tree.2.Refrig ok--dishwasher has a damaged front door will have to reorder.Old dishwasher is removed,I asked if we could still use the sink? The answer was yes you have a seperate water line for it and it is turned off.That night we are washing dishes and water flows out the cabinet-forgot to plug the dishwasher drain! Buckles new hardwood floor!!3.New dishwasher arrives and is installed(different people).A year after this is installed we notice the floor buckle at the end of the cabinet. Forgot to see if the water line to dishwasher was not leaking!! It leaked for a solid year drip drip.Now HHG does not want to pay the damages because they changed insurance companies!! Both insurance companies say not our problem--its someones!! We are still fighting this situation(6 months). So BEWARE OF THE INSTALL PEOPLE--they are not properly trained to do the install service.And they have too many deliverys to make to even care!!

I was recently in your Charlotte, NC store, which was the FIRST I have ever heard of and or seen an Hhgreg. I’m from the New England area, and all we really have in comparison is Best Buy and Sears, I was truly impressed with the customer service and the products the store itself carries. But I was very disappointed to find that there aren’t any local or even semi local Hhgreg stores in my area. I was driving down 28, which is a main road that bridges both Massachusetts and New Hampshire, it’s one of the busiest shopping strips in the area, and I saw an empty store lot where Circuit City use to be and thought that maybe if you were looking to branch out into the New England area, I’d toss that idea to you. I know you’re a large company with tons of things to do, but I was that truly impressed, that I thought I should write you, which isn’t something I normally do. I thank you for taking the time to read this, and hopefully really consider it.

I will never buy from these people again:There customer relations in the store are terrible. The Manager could care less about what the problem is. I ordered something they never told me they would charge me at that time. The Bill comes in 2 days after they delivered the range, i called the credit company and was told they charged my account that day. To top that off the delivered it with no cord! I am passing the to all my friends this company is really bad news.I was also getting 24 months interest free they changed that to 12. Stay far away for your own good.

I think this store needs to learn a lesson on how to operate a business and customer service. They should not run the people around with the intention of trying to avoid solving a problem when the customers really need their help. They were very quick to take the customer's money when they tried to sell them a product, then they should be as quick to help when the customers need to have a problem fixed. I can understand that the help should be based on a situation of the problem. But in general the new products sold should be in good quality and shoud be working great for at least 30 days. The store should have their own warranty for a full refund or exchance during this 30-day period to ensure that the products they sell are good quality products. If they sell the customers any extra extended warranty protection, then they should help them as quick as possible and should do most of the work from contacting to arranging the work to have a prolem fixed when it occurs in the most convenient way. Hhgregg needs to shape up and change or no one is going to do business with them. There are a lot of other competitive businesses out there.

HH Gregg, has misleading signs throughout their stores offering a rebate for energy efficient refrigerators and washing machines. The issue at hand is the local counties where the stores are located do not have the funds to reimburse the consumers. "This is Fraud" and should be reported to the better business bureau. Secondly, a friend of mine bought a new refrigerator where you receive free delivery and installation. The young men who delivered it to the house said you had to call in a Plumber to install a waterline for the icemaker for it to work properly. They did not realize the 23 year old refrigerator had a working icemaker and to call in a plumber they would charge about $125.00 for this to be completed. After making an appointment for the plumber to come out, he said he will contact the store where it was purchased. They informed him they will set up a date to have one of their techs to do the installation. I find it hard to believe the corporate offices is not aware of these Mission Critical issues and this can be uploaded onto Facebook, and You Tube where millions of viewers can watch a live. I can honestly tell you they should be ashamed of themselves. The store employees are extremely nice but that's where it ends.!!!!

I purchased 40" Toshiba and blu ray Toshiba and sound bar 7/11. On 2/12, I was moving tv and coax connection broke off of back. Called HHGREGG and was told to bring tv in for repair. I live 45 mi away from store. I drove to store, gave them tv and broken piece. I was told may take 4 wks for repair. First, HHGREGG should not have sent tv to Massachusetts for repair. I live in Indiana. According to Toshiba, they should have contacted local repair to come to my house. Now 2 wks later, Pinnacle in Massachusetts is calling telling me repair is $300. Not covered under warranty. I also purchased extended warranty. Like others, was told warranty would cover anything that went wrong with tv. I have argued with several people at Toshiba and HHGREGG just to be told it couldnt be manufacturer fault. I had to have done this. I am sick. Spent $800 for a piece of junk. No one is returning my calls from corp either. I will never go into the store again, except to try to recover some of my 5 yr warranty money that is doing absolutely no good.

Had anyone else received this particular product (an Arnova, designed by Archos) back in January when hhgregg ran a 'door buster' for an Archos in their New Year's ad??? The ad had stated that you'd get an Archos; however, you actually got this product, which we ALL know is NOT an Archos. I don't care if it was "designed by Archos" or not. It is NOT an Archos. I have a complaint in with the Attorney General's Office as I feel like hhgregg deceived their customers by naming "Archos" in their ad; however, they furnished an Arnova, which is something else. And, they won't switch it out, all they'll do is refund what I paid... which to be trutful, is not what I think I deserve. (NO ONE is helpful, from store manager on up to executive management!!!) Based on their ad, I was led to believe that I'd be getting an Archos, which we all know in the tech community that an Archos and an Arnova are two different things. However, hhgregg maintains that I received the "model number" that was listed in the ad, even though their description didn't match up w/what the model number reflected - in my opinion. If anyone else had a similar situation, please advise or contact the Attorney General's office directly... as I feel like hhgregg needs to HONOR it's committment and honesty toward the public. Does anyone else agree??? (Based on a lot of the other comments I've seen below, I can tell that many people believe their customer service SUCKS and it starts w/the store manager and goes on up to the executive management!)

I purchased a Samsung Stove on 9-27-11. Big Mistake! I agree with all the comments and complaints regarding HHGregg and Samsung! Two weeks after purchasing this stove I put the cleaning on 2 weeks after purchasing it and inside the glass all brown spots appeared. Called Daytona Beach HHGregg. Out came the service company and as of right now it is still the same. I called them 2 weeks after I purchased this stove and to this day nothing. I purchased the 5 year warranty on this stove and a warning for people who do this.! Don't! The door is not covered. Samsung will not honor this so don't waste your money. They don't tell you this in the store. I will never purchase another item from HHGregg! They never call you back and there word means nothing! Do not buy a Samsung product! They will not do anything for you! I will tell everyone not to go to this store or any HHGregg store to purchase anything!!! The best comment from Samsung was that they know about the problem I have and are trying to correct it! They admitted that to me. How is that one! The Better Business Bureau will hear from me regarding my experience! For sure!

HHGregg probably has the worst customer service and crappiest warranty plan ever. I purchased a home theater system with the premium warranty plan. Everything was fine until I needed to have the item repaired. When you buy the item and plan, they tell you "if you have any problems with your product, we'll repair or replace it". What they don't tell you is the pain in the ass hassle they take you through. Well, the first time I called the warranty company, they said they would be sending someone out. 3 days after I hadn't heard from anyone, I called the warranty company back. They said they don't send anyone out, and that I would need to take the system apart and take it to the store. I felt this can’t be right, because that would be a nightmare to take this whole system apart to take it in to the store. I called the store and they said I would need to call the warranty company to have the refer me to an authorized repair company. 2-3 weeks going back and forth, I got a call from the warranty company saying take it to the store. I take it to the store, and they were less than delighted. The manager says they don't accept the item in the store because they have no in-house repair service and no shipping services. They weren't sure why the warranty company told me to bring it in to the store. Thank goodness I saved the voicemail message from both the warranty company and one of the managers I had previously spoken to telling me to take it to the store. After much back and forth, they ultimately agreed to ship. Three weeks later, I call for a status. They could only tell me that it would still be a few more weeks. Unbelievable!! I call the warranty repair company and, conveniently, they are shipping it to the manufacturer the next day because they can't repair it through their repair service. Says it will take another 2-4 weeks before I can expect it back. This is absolutely ridiculous and extremely poor servicing. How is it that the repair company has to send it to another repair company? Why not just cut out the middle man and authorize either in-home service or authorized referral to a repair company I can take it to myself and get back in a reasonable time frame. Both the store manager and warranty company were less than helpful in getting this resolved in a timely manner. It's not like this was some super high tech system. It was 2 of an 8 piece component that needed repair. 3 weeks and the system still has not been worked on. Outrageous!! If I could refund it, I would in a heartbeat. I can just say that this is the first and LAST time I will ever buy anything from this store and will actively encourage others to follow suit. Save yourself the headache and aggravation!!

Horrible customer service! Purchased LG washer/dryer, delivery address was wrong on the order, took 4 phone calls to correct it. Day of delivery, wrong product was on the truck (dryer), driver offered to return tomorrow with correct one. In the meantime he CUT the electrical cords of my existing washer/dryer and left it unhooked! So, now I don't have new washer/dryer and my OLD one is damaged. The salesman called me to tell me that the 'correct' dryer will cost me $200 more! Called at least 4-5 times asking to speak with manager/supervisors, never available and no tracking done of why I've called or when. ABSOLUTLEY unacceptable customer service, GO anywhere else and buy your products! BUY from a guy in an alley you'll get better !