Hhgregg, Inc Corporate Office & Headquarters

Hhgregg tricks customers by offering the lowest prices but have the WORST customer service that I have ever seen. I purchased a Nikon D60 camera AND an extended warranty. When I had trouble with my camera and brought it in to be serviced, it was sent to Norman's Electronics in GA.Norman's does not even advertise as servicing cameras nor are they factory authorised to service Nikon products. The people at Hhgregg sent the wrong serial number as well as the wrong home address to Norman's Electronics. I called Norman's Electronics 4 weeks later and my camera was still laying there because the "weren't quite sure what to do with it." I finally got someone to speak to me from Norman's Electronics and they refered me back to Hhgregg. I spoke with a lady named Toni in customer service at Hhgregg. She assured me that she would get it straightened out and call me the next morning. She did not call. I called the same afternoon and she said that there was "so much confusion" concerning this matter. She assured me that she would get it straight and call me the next day. No call from Toni the next day.I decided to go to the store and speak to the store manager today. I brought it in on 10/9/10.Today is 11/29/10 and I still don't know what the satatus of my camera is. Tony, the Hhgregg store manager, said that they were "waiting on parts and it should be back in a week and a half to 2 weeks and he would speak to Toni in customer service.The incompitence started at the service desk when I brought it in. Do not buy an extended warranty from Hhgregg.I should have bought my warranty through Nikon. I will never do any business with these unreliable people again. I am now going to contact Nikon and find out if they know that Hhgregg is sending their products to Norman's Electronics, who is not even factory authorised to service their products. Buyer beware!

I've heard nothing good about HHGregg, but we decided to make a purchase and looked at getting the: GGE350LWS -Whirlpool 30" Stainless Steel Double Oven Smoothtop Electric Range, Model No: 198876 the Black Friday sale circular stated that there were "minimum 5 per store" at $699 When we arrived at 5:30am, parking lot was surprisingly sparse, we approached the red shirted sales employee and asked about the range advertised in the Black Friday circular. He looked it up on his computer and it showed "0" in store, but 150 at the warehouse. I asked if they sold 5 of these ranges in the 90 minutes they were opened this morning and he "honestly" stated no. I asked to purchase one of these ranges and he said he had to ask his manager. When he "asked" his manager he said the managers response was that they were all sold out. I then asked when they were sold he said probably sold to customers who ordered earlier. I stated that I would have purchased it via the website, but it stated it was an "in store" purchase only. So we left upset of course, and as i was leaving another customer stated to me that this is a blatant bait and switch as she too was trying to purchase something with a stated "minimum" at the store. In her case she was looking for a laptop. Now, my question...if there were supposed to be a "minimum of 5 in store" during this sale why weren't there? And how can i purchase one of these at the stated price? The time now is 845am on the very day I tried to purchase one of these phantom ranges for sale. I would like this letter forwarded to the powers to be in Indianapolis. If i do not hear back soon I will send this note as well as a written letter to them directly. Again, date/time stamp is 26Nov10 at 845am.

My husband and I purchased a 47 LCD LG TV for our children who are an army family living in Missouri from NC. Be four we purchased in the store we asked if we could get the same TV on their web site and have it shipped to Missouri. WE were told no! It was a lie! by the same salesman who also called UPS and told us the shipping would only be $60.00. Well LIE again. UPS wanted 200.00 to pack and ship the TV while the HH Greg website listed shipping at $73.00. My daughter who we bought the TV for called the salesman back and confronted him with this information, he said their was nothing he could do? WRONG ANWSER YOU LOSE YOUR COMMISSION"MR FISH" IN HICKORY NC! We are returning the TV and will never do business with such a dishonest store again.Shame on you for doing this to a soldier and his family or any body for that matter. I would say HH greg is developing a stellar reputation for dishonesty from all the other reviews.

On September 2, 2010, I purchased a Toshiba laptop computer from the Mechanicsburg Store. Several weeks after using this I experienced anything of dark colors turning a horrible blue and pics and videos that you couldn't make out. Thinking it was the funky aero transparency and I must of hit a button, my son tried to fix the color the way instructed and it was not fixable. I finally went to HHGGEGG here and was told for $40 they could look at it!! I said no thanks and called Toshiba. They dialed into it and couldn't see it on their end, so had me dumped everything out and start just as if it were out of the box. And I called Toshiba back and it was worse so they had me take it to the Geek Squad and they shipped it out to Toshiba for repair. Tonight, I just noticed that my laptop was back but another service order to be shipped out so I called the Geek Squad. It came back worse with red lines and nothing but pixels for icons. Toshiba said it was a software issue. Geek Squad is going to put a rush on it and see if Toshiba will fix it as the ONLY software on there was from what was on computer. oh yeah, one thing I did notice, in google maps, someone had an account already set up, so I thought, this is used!! I stupidly signed out of account and should of went right back to the store and demanded my money back. this evening, I Just got off phone with customer service in Mechanicsburg and said your 14 days are up, no refund. I can call corporate, which you are only open when working people work!! I also forgot to mention, at time of purchase, they wanted to sell me a $300 warranty, computer is already warranted for one year and I paid $40 to get it set up and oh yes an $80 router. I will get my money back one way or another for everything I was sold and for my time and aggravation and I have told everyone that to NEVER NEVER purchase a thing from HHGREGG, they have lousy customer service AND don't back up what they sell. If when this computer ever gets back to me, gone for 3 weeks already and now another 2 to 3 weeks and I am told too bad, so sad, I will contact the Better Business Bureau hre in PA and a lawyer and you can bet your bottom dollar that I will get more than what I had to pay. And I am also calling my bank to see if they can help me out in any way in having a refund. I believe HHGREGG is selling used and faulty merchandise as new!! Buyers beware if you ever entered one of their stores. You might as well take your money and flush it down the toilet!!

I AM VERY MAD ABOUT YOU'LL SET APPTS FOR REPAIR AND NOT SHOWING UP AFTER THE APPT IS RESCHUELED BY THE SERVICE COMPANY. BOUGHT A STOVE IN APRIL WITH THE 5 YR WARRANTY PROGRAM. THE LEFT SIDE BURNER QUIT WORKING AND THEN THE CENTER BURNER WOULD COME ON BY ITSELF. I WAS AFRAID THAT MY HOUSE WOULD BURN DOWN SO I ASK FOR AN APPT. GOT AN APPT BUT THE REPAIRMAN GOT BEHIND SO WE RESCHUELED AND WE DID FOR THURSDAY AND NO ONE SHOWED UP. I CALLED TODAY AND THEY SAID WE HAD BEEN RESCHUELED FOR SATURDAY. WE R TIRED OF CHANGING OUR PLANS AND NO ONE SHOWING UP WHEN THEY R SUPPOSE TO. WE HAD PLANNED TO PURCHASE TVS FOR OUR GRANDKIDS BUT NOW WILL SHOP WITH SOMEONE ELSE BECAUSE H H GREGG DOESN'T FOLLOW THUR AFTER THE PURCHASE.WE PURCHASED AT THE COLUMBUS GA STORE.

I purchased several items in the Glen Burnie, MD store. I had a $50.00 coupon on purchases over $399. I was told by the sales person that I could only redeem the coupon on 1 item that was over %399.00. I told him that was be off my total purchase and a second time he told me that it was on a single item over $399.00, I intend to write corporate. The sales person was nice but should be informed on store policy.

I purchased an XBOX360 from the Clarksville, Indiana HH Gregg on 2/3/2009 for $400. I also bought a 2 year warranty for $62.99. The sales rep and the warranty book both say that the warranty covers any damage and offers a one time replacement. In September of 2010 the Xbox started to malfunction. Sometimes the door wouldnt open, games or movies wouldnt play, the xbox would freeze or not come on, and sometimes one of the red rings would appear. Near the beginning of October I took my paperwork into HH Gregg and asked them how I could get my Xbox problem taken care of. The women at the help desk told me I had to call NEW Warranty company. I went home and called NEW warranty company. I told them what was wrong and the woman on the phone told me that I was eligible for a replacement and gave me an authorization code. She then told me to take the xbox to HH Gregg and give them the code and I would get a new xbox that day. I unhooked the xbox and took it to HH Gregg. I gave them the code and explained what the woman at NEW Warranty company had said. The woman at the help desk got a manager and I was told thats not how things work. They told me it could take 24 hours for the paperwork to go through and that I should get a call the next day, but they would send in an inquiry to their main office. I waited two days and called the store to see if they had heard anything. They said they had not and that I had been misinformed, it would take 5 days for the paperwork to come through and then 24 hours after that to get a call. I waited a few more days and called again. They had no paperwork. HH Gregg customer service patched me through to NEW Warranty service. NEW Warranty informed me that they had no record of my calls to them, and that once they send off the paperwork for a replacement its out of their hands. They patched me back over to HH Gregg customer service. I explained to HH Gregg what the warranty company had said, and HH Gregg patched me back on with the warranty company! We got a different person at the warranty company and he asked what service center we had taken our Xbox to, we hadnt even taken our xbox to get service and had never been told to do so. The man with NEW explained that the code we had was to get the Xbox fixed at a service center and not to get a new xbox. After a few minutes of trying to get an answer my husband finally got the name of a service center in our area. We took our xbox and drove 40 minutes and dropped it off to get service. A week later the service center called and told us our DVD drive was burnt out(they didnt say anything about fixing the other issues) and they were waiting to see if the warranty company wanted to fix it or replace it. A few days after that I got a call from HH Gregg. They told me that the repair shop couldnt find the part they needed to fix the xbox. Hh gregg couldnt find the part to fix it either. They then told me that I had to wait for a prepaid box to come in the mail and then mail off our xbox to a different company in PA for repair which could take 6 to 8 weeks! At this point my husband had had enough and he got on the phone and demanded they just replace the Xbox since it was covered under the warranty and they had a chance to fix it but didnt. The woman said she would send the paperwork through to get our Xbox replaced and we would be contacted withen 24 hours. We waited 2 days and called the store. They said they had no paperwork. We called the warranty company and they said they had sent it but it could take 5 days for HH Gregg to get the paperwork. We kept calling and were finally told that HH Gregg had gotten the paperwork on Monday (November 1st 2010) and to call the store every day to see if the paperwork was in, but it shouldnt take more than 3 days. I called HH Gregg Wed. (November 3rd 2010) just to see if things had gone through yet. The woman I talked to on the phone couldnt start a sentence without saying UMMMM and kept me on hold for 10 minutes just to come back and tell me that she doesnt know for sure but she GUESSES it might take 7 days for them to get the paperwork. No one at HH Gregg or NEW Warranty seems to know what they're doing at their own companies and they seem to have zero communication with eachother. What should have taken a week to fix has been stretch over a month! No one knows what they're doing, they dont actually know their own policies so they just guess or make things up. If they had told me to send my Xbox out for service the first time I called, this might not have been an issue. But after 4 weeks I just want a replacement so I never have to deal with either company anymore. I will never purchase anything from HH Gregg or NEW Warranty again.

I purchased my 58 in Plasma Samsung TV on May 1st. With this I also purchased an additional 3 year Premium Service Plan. The first time I have a problem and need to call in for Service, I learn a few things I am not happy about. Set is 5 months old. On Friday, Oct 8th, we are 5 min into a movie> After about 5 min the TV popped like a fire cracker and I saw a blue spark from the back and the picture went blank and wouldn't come back on. It's pops every time now when I turn it on. I waited for Monday morning to call for Service. So Mon Oct 11th 8:30AM I called the Service and was transferred to a 3rd party Service Organization called Norman's Electronics.The first rep I talked with first wanted me to fax her my Service agreement before she would set up a Service Request. After all of that and describing my problem to her she advised that I talk with a Tech Support specialist and he might be able to determine the problem and Order parts to save some time. I agreed and after about 10 min of holding finally spoke to a TS guy (Danny). I explained my problem and he said, "Sounds like a Power Supply or a Y board. I said, "ok can the tech coming bring it and install it?", He advised that he needed to send a Tech out to verify it first and would not order parts just yet. I was then transferred back to Customer Service, but got hung up on. I called back, went through the same as before, and a lady finally said, "We can schedule a Tech out next Monday (7 days away), and he would be in touch w/ me. I asked Why the long delay in service, she advised that this same tech covers an 80 mi perameter and stays very busy. On The next Sunday (the day before he was suppose to come), a Tech called me that evening. Asked what was the problem, I explained the same thing I told the two previous people, and he advised that if he could determine what the problem is over the phone, He could order parts which would save some time (2nd time I've heard that). He asked me if I could try and turn it on again while placing the phone near the TV so he could hear it. I did, It popped again, and again saw a blue spark from the back. He said, "Sounds like a Power Supply or the Y bd (Same thing the prev Tech said). He said, there's no sense in coming out with no parts, he could place an order on Monday and when the parts come in he would call me and come out asap. Another week has passed, It's now Monday Oct 25th and I've not heard from anyone. I just called Normans and they advised that the part arrived in on last Thursday... SO WHY THE HECK DIDN'T SOMEONE CALL ME? The rep told me that it looks like the tech is booked for another 7 days, and maybe he can come out Monday week. ALSO I'M WONDERING, WHY COULDN'T THEIR T.S. GUY I SPOKE TO THE FIRST TIME ORDER THE PARTS? Would have saved a week. If I knew now before I purchased this TV from HHGreg , I would not have purchased it. I can't believe that they use 3rd party Service Providers, and only have (1) provider in this large part of the Metro Atlanta area I live in. I was told by Norman's that this one Tech covers an 80 mile area. That is ridiculous ! Norman's gives me the feeling that I'm just another problem and I am not a priority. I called the local store to complain (Stonecrest, Lithonia GA) a manager was suppose to return my call, but I never heard back from anyone. It has now been 15 days since I first called in for service and I have yet to see anyone. I am a Regional Service manager for Schneider Electric's APC/MGE and If we treated our customers like this, we would be out of business within a year. Very Poor Customer Service...You have a very dissatisfied customer, and I will NEVER buy from HHGreg again and will advise all of my friends to do the same.

Buyers beware!I recently purchased a living room set at Rooms to Go in Naples FL. Part of the sales promotion was a free 50" Samsung Plasma TV. What a deal right? Wrong. We were handed a piece of paper with hhgregg letter head at the top that said the "TVs available for pickup at hhgregg 5 days after thw delivery of one of Rooms To GO's selected room packages. Please bring your TV claim card and Rooms TO GO sales order slip to hhgregg". First I had to wait 5 days for my furniture to be delivered. Then I waited another 5 days to be able to pick up the TV. I headed down to the local hhgregg store and gave them my paper work. They looked at me like I had three heads. The two young ladies at the SERVICE DESK had no clue about the sales promo. They check the number on the back of the TV claim card and it showed a zero balance in their system. The young ladies called for the manager and he was of as much use as they were. He said to me that I had to wait 5 business days. I showed him the form stating that I only had to wait 5 days with no mention of business days. He told be that there was nothing he could do and try back in two or three more days. So it looks like I will be waiting a total of 13 days to recieve a TV that I have already purchased. Well hhgregg the entertainment system that I was planning on purchasing to go along with this TV will not be purchased at one of your stores. I am going to go back to Best Buy and spending my hard earned money with them.

I bought a Samsung 46" flat screed LCD HD T.V on 7/21/10 for $1029.00 56 Days Later I recieved an Advertisement flyer in the mail advertising the exact same TV for $772.00 I called the store to ask for the difference which was about 200.00, A significant amount of money. I was put through to a store manager whom informed me that they would not return the difference in price due to a 30 DAY Policy. How awful is that. What a RIP OFF. I am so angry, because the sales People Lie about being the Cheapest Price. Their corporate Company Knows nothing about Customer Service, they Stink, Do Not Buy Anything from this store unless you like to Pay too much money for it. KNOWING WHAT I KNOW NOW I WOULD HAVE GONE TO SEARS, BEST BUY, OR HARRIS APPLIANCES. NOT HHGREGG NEVER EVER AGAIN. I am advising all of my friends, co-workers and neighbors to stay away from this new store. They have not been in business long and if they keep their customer service as is, they will not be in business for long. THAnk God

I have had a couple of bad experiences. First, I purchased all my kitchen appliances I had a problem with my lg stove. The service people were rude and would not even come to my house. They told me it wasa cosmetic issue, not cov ered under my warranty. I also purchased a TV and an 5 yr warranty. The tv just quit after 2 yrs and I waited 3 wks for replacement after calling and holding daily I finally got help from the corporate office. I have my new tv and will never deal with HHgreg again!!!!!!!!!!! Go to Sears!!!!!!

I bought a dishwasher from HHGREGG, and it hasn't worked right since I have had it. The service department has been out three times and still it is broken I asked for another dish washer they said no, Asked for a refund they laughed, They love you till they sell you something then you are nothing to them, I will not buy anything from them again and neither should you!!!!!!!!

hh gregg at the Florida mall in Orlando,FL are the most unprofessional people that I have seen in my life. Very racist. Think because you have an accent you have no money to buy. Bought a matress set and corporate office gave a credit for the matress. Will never deal with this store. Go to Sears instead. It is not only about price. Warranty and service is also important. David from the warehouse in Davenport FL told me he was going to call me back. I am still waiting on his phone call. Guess I have to take different route to solve my problem. I am still sleeping on the floor since he told me not to sleep on the matress until the problem is solved. Thanks HH Gregg. You are the type of business that need to stop treating people as an uneducated customer.

I purchased a T.V. With a 5 year extended warranty. The T.V. Broke 3 times in 2 years and they now want replace but it with a T.V. That is a third of the price I paid, and they will not honor the rest of the warranty. No one at HH gregg is willing to help us. They are rude and I will only buy appliances and electronics from Sears now because they stand behind their products and warranties..... HH Gregg lost a lot of business from me...I am going to the local T.V. Station to tell people not to buy from them....

In 2006 I purchased an LG Refrigerator (I'm happy with the product) and HHGregg delivered and installed the refrigerator. Due to a faulty installation by the installers, the water line connection to the refrigerator was improperly connected...I now have a buckled hardwood floor and mildew adjacent to the refrigerator. My initial complaint was lodged on July 16, 2010. I have not been able to use the ice maker or water dispenser since that time. We are approaching 2 months and recently all I have been getting is a voice recording with no returned calls. You are great on price and selling - not so great on SERVICE...and that's what it should be all about!

I made a refrigerator purchase on August 30, 2010 totaling over $2746 to include delivery and extended warranty in Columbus, GA (6499 Whittlesey Blvd). I was told that I would receive a call the next day informing me of a delivery time which I did. I was told between 5-8 pm. My husband contacted the store numeous times to inquire as the time got closer. After finally requesting to speak with a manager (John) came to the phone and was quite rude. My husband was being as professional as he could, however, after listening to the manager's comments I became extremely angry. Basically he made excuses for the delivery guys opposed to providing the courtesy of when to expect the delivery which would be another hour to an hour and a half beyond the original time provided. I would NEVER agree to have appliances delivered to my home during night time hours.I will never purchase again from this retailer. I would much rather deal with Sears at least they provide high quality customer service even if their prices are slightly higher.

I spent all of my birthday cash on a brand new Sony $300 camera. I bought insurance and everything, knowing me I would drop it at some point.. which I did a couple months later. The lens was merely cracked but considering I bought the insurance, I decided to take it in to have it fixed anyway. THIS WAS IN MAY. IT IS NOW THE END OF AUGUST and I still haven't received a fixed camera back. $300 down the drain. No phone calls saying that my camera was ready for me to pick it up. My sister and I have been calling nonstop and we either get hung up on when our call is being "transferred" or we get put on hold for extended periods or time and THEN get hung up on during the wait. We have to go in there tomorrow. If someone tells me "there's nothing we can do".. well let's just say, they better find a way.

MY NEWLY SEEDED FRONT BANK OF MY HOME HAD TO BE REPLACED AFTER A DELIVERY. THE EMPLOYEES ACTUALLY WERE ADVISED TO LIE ABOUT WHICH EMPLOYEE WAS THE STORE MANAGER AND I WAS DIRECTED ON MULTIPLE OCCASIONS TO TRAINEES AND NOT ACTUAL MANAGEMENT. AFTER MUCH INVESTIGATION, I FOUND A MANAGEMENT PERSON AND THIS INDIVIDUAL, NAMED ANDY OF THE BRIER CREEK-RALEIGH,N.C. STORE, WAS VERY RUDE AND UNWILLING TO HELP. I CONTACTED THE REGIONAL AND DISTRICT MANAGEMENT FOR A SOLUTION AND THEY TOO WERE UNRESPONSIVE. MY YARD WAS NEVER REPAIRED NOR ANY TYPE OF EXPLANATION OR APOLOGY FOR THE UNPROFESSIONAL BEHAVIOR. NO MATTER HOW GOOD THE PRICE HH GREGG WILL COST YOU MORE THAN THE DIFFERENCE IN DAMAGES AND HEADACHES FROM THEIR POOR AATTITUDE TOWARD CUSTOMER SERVICE.

I purchased a laptop from the store in Evansville, IN on June 25th. I returned the laptop the following day after finding out, when I got home with the laptop, that it had been used and had another profile on it. I was unable to do more than power up the system, without the password from the previous owner I could not get the system to boot up. I returned the laptop on 6/26 and was told that my check would be mailed to me for a refund. It is JULY 30 and to date I have not received this refund. I have contacted the manager of the store, only to be told that he has the product and I'm no longer any of his concern. I have contacted the customer service personnel on numerous occasions about the refund check. One was issued a few days after I returned the laptop but it was sent to the wrong address. That check was cancelled and new one issued, that check however has never made it here. My husband and I are consulting with the Indiana State Attorneys General office and the Better Business Bureau to file formal complaints and possibly to file a claim in Small Claims Court.

On April 10, 2010, my new husband and I came to your store to purchase a new entertainment system. We were so excited to finally get a new TV, sound system, Blu Ray DVD, wall mount, etc, etc, etc. When choosing the items that best fit our needs, we were “assisted” by two sales representatives [Chris Murdock and Troy Morgan]. I found them to be rude and pushy, but our desire and excitement about our new entertainment purchase, made my husband overlook their demeanor and relied on their expertise for our choices. We spent $2,758.20. We trusted them to guide us in our purchase in order to insure that our equipment was capable with each other. With regard to the Bose sound system we purchased, it took us some time to research the correct installation – even purchasing additional cables, etc. for its proper use. My husband returned on April 12 to make the additional purchases and found approximately 7 people standing around talking, but no one to guide him or help him with the additional accessory purchases. So he returned with a knowledgeable friend to help with his purchase. Today, we attempted to return the Bose sound system to the store stating that we didn’t think there was anything wrong with it, but: (1) that the sound was awful; (2) not worth $540; (3) there was no adjustment to the sound (such as treble, or balance); (4) the LG sound on the TV was clearer than the Bose sound system; (5) that we felt the salesmen (mentioned above) did not sell us a system compatible with the LG TV which has great sound; (6) that we would like to find out if there was any resolution, whether exchange for other product, or some adjustment to the current system, or a store credit, or SOMETHING. We were greeted by a professional gentleman named Benjamin Vanderheide who did everything in his limited capacity to help us. However, the response from the “manager” was that we were outside the 30 days for return and there was nothing he could do to resolve our issue. Since Benjamin had been back to the manager on at least 3 occasions, delivering messages from him/her, it was clear that the Customer Relations of this company leave much to be desired. In a situation where a dissatisfied customer has no resolve, I should think: • that the manager should have, at least met with us to explain his/her position • that the manager should have never let a customer leave the store with no possible resolve to a bad situation • that the manager should know that, while trying to build a business and customer base, my husband and I could tell our entire network, either that hhgregg was helpful in attempting to resolve an issue, or discourage our friends and network from setting foot in that store • that, from a financial standpoint, we were willing to purchase a much more expensive system in exchange for the one we are so unhappy with; or that we would use a store credit toward additional purchases; or that the store’s relationship with Bose would find a resolution; or some other “goodwill” customer relation resolution. To say that we are discouraged from ever dealing with the company again, due to the first two salespeople (one of whom yelled at me for delaying my decision to purchase!!!), or for the reasons listed above in the manager’s lack of interest in customer relations, is an understatement.