Hhgregg, Inc Corporate Office & Headquarters

I purchased and open box LG dryer from the Brooklyn, Ohio hhGregg store. I also purchased an LG Washer from the front of the store (full retail price). I was told the delivery would be Tuesday and to make sure that I would be available for a three hour window. I did and the appliances cam within that time frame. The two men that delivered both items were very nice. The one man called me outside to show me a very large dent in the side of the washer after it was unpackaged. He asked if I would like to see if it would be discounted but that mechanically the item was fine. I said it would have to be atleast 100.00 discount since that it what was taken off of the open box item and only for two very small scratches, or I could have another item delivered the next day. I chose to refuse the order and wait for another delivery. Within 5 minutes of the delivery men leaving my husband yelled for me and asked "what the hell did they do to our woodwork"? The woodwork as well as the transition piece for my aluminum siding (door frame) outside were chipped scratched and dented VERY NOTICABLY! Again, I have no problem with the delivery guys they were very nice, but damage was done. I don't know if they were aware that they damaged it, but I am giving them the benefit of the doubt that they didn't. I called the delivery office to notify them of what happened and asked for a delivery the next day after 3:00 PM since I already took a day off work today. They are completely unaccomodating. Basically they dont care at all! I guess they don't know what life is like for us people to have to go to real jobs everyday! The manager at the Brooklyn store "Mike" was completely rude and unproffessional. I would be embarrassed if I were the owner of the store seeing how my management presented themselves. I will NEVER EVER EVER purchase another item from this store or an hhgregg! EVER!!!! Theres always Best Buy!

I bought a HP laptop from HH Gregg after a salesman confirmed that the DV6-321OUS was indeed the one with a backlit keyboard. IT WAS NOT!!!! I called HP and they said the one with the backlit keyboard is the DV6-324OUS. HH Greggs price for that one was $799. HP's price is $699. So of course, I called the store back and tried to explain that because they advertised a backlit keyboard for $649, they had to sell me the right one for the same price that I had already paid. The managers' response was NO-she couldn't do that, she would lose her job. Then she laughed in my ear and said, "We don't have that much of a mark-up on computers anyway." And she was sorry. I told her they could be sued for false advertisement. She said people make mistakes. I proceeded to ask her if she was the head store manager. Her response was to hang up on me. Well H.H.Gregg, I hope that this was worth the price difference! Because when I get through with you I promise It will cost you much, much more than that little bit of money in the lost business.

I have stopped in a few times into the Wilmington, Delaware store researching a television purchase and I must say, your salesmen are so nice, helpful, and well-informed. The only complaint that I have is that you have hired one of the most pig-headed, demeaning, innapropriate, bullying managers I have ever seen. I have been in that store three times in the last month and each time this manager named John has displayed the worst behavior I have ever seen in retail. He is always yelling! He always interrupts me when I am talking to a salesman, he takes my salesman aside and demeans him in the middle of the store (for something unsubstanciated as I was with the salesman and knew the manager was wrong), and he just down right bullies everyone. He needs to take a step back and check himself! The store is great, but I refuse to buy from a store who enables this kind of behavior. Let me know once he is gone so I can finally buy my TV. Sincerely, Joe

I purchased a dishwasher and install. When installing the dishwasher the installer took a large 3" chunk of countertop out of my countertop. When dealing with the installer, J.Jones, and the "regional manager" it was pointless. I have sent over two estimates for a replacement top. I still have not been taken care of. You can not repair a CHUNK in a laminate countertop. My countertop was not damaged prior to the install and I want a countertop to replace it not, a repair. I was not asking for a granite top or anything unreasonable. I just want a top that is not "repaired". They wait for weeks to call me back. I then was told that the insurance company would contact me to replace my countertop. That was over a week ago. Today I get a call from J.Jones and she says that the installer wants to settle it outside of the insurance. The whole process has taken over 3 months and counting. The excessive time frame is completely unacceptable. You would think with today's economy, that HHGreg would work harder at taking care of the customer. You need to accept responsibility for the mistake and do the right thing. I am closing out my HHGreg credit card and will never purchase anything from them again. I am a professional and travel 80% of the time and do not have time to continue to deal with a company who does not take care of their customers!

The sales person at the Pensacola Florida store charged my wife for two dryer kits when she only needed one. He said that the they would process a refund for her so we took him at his word. That was 19 February, it is now 2 March and still no refund. He also did not do the 110% price match for us trying to say that it had to be something that we found after purchase or so. Needless to say no more HHgregg for us. I would rather pay a higher price for integrity, honesty and better customer service.

I recently placed my 1st online order with hhgregg for a great deal on a FujiFilm W3 Digital 3D Camera for $199 plus taxes and shipping. When I received my online order yesterday 2/24 and opened the box I was very displeased with what I found. I noticed some wear on the camera box itself but when I opened it up it was a much worst, none of the items that was in the box was sealed or in plastic bags like most new items come. the camera itself has fingerprints and scratches all over it, like it had been handled but a customer, there is small scrathes at the bottom of the camera, little pings, the battery charger was in no packaging as well, the cd rom install software had fingerprints on the disc and was missing the camera battery. The manual/guides were just loose like everything else. I was on the phone with hh gregg online customer support and got no help at all, they are blaming this on ups. I doubt this very seriously since the shipping label was intact along with the packing invoice intact as well, there is no way this shipping box was opened. The camera I was sent was clearly a used customer return or a store model that was sent to me based on fingerprints and the way it looked. Customer support did nothing for me on any level, the camera is no longer available on the site states sold out. So the deal I got was pretty poor at that, I got a used camera with a missing battery for $199 plus taxes and shipping. I contacted the shipper that was on the label and left a detailed message to Travis Basset and was not returned a phone call as of yet. The info that read on that shipping label is below: TRAVIS BASSET (404) 608-7100 HH GREGG APPLIANCES 3000 SOUTHPARK BLVD ELLENWOOD, GA 30294-3545 I have also enclosed pictures of the camera along with the box. I want to know why this happen and what are you going to do to save me as a customer. I am so disgusted with the service I have got and I am unsure if I will ever shop with hh gregg again. I have a credit account and I am thinking about having the acct closed over this. I really wanted this camera to be everything I expected such as new, this was a great deal since the camera sells for $350 and up. I hope that you can help me and get this taken care of for me and keep my faith with hh gregg otherwise you will lose me and I will make it know what I went through with this experience. I hope to hear from you soon. My info is below with my contact info and the pictures of the camera.

My husband and I purchased $3000.00 worth of appliances the day after Thanksgiving. There were rebates on all four applicances as well as a rebate for a tv if purchased rebating the amount and a rebate for delivery. The rebates were all signed in the store as well as by the delivery person. I mailed them all in. Two months later I received a card in the mail telling me that I did not send the serial numbers for the applicances. Of course, the appliances were installed and cannot be pulled out for the serial numbers. The person I spoke with said he would take care of it, not to worry but it would take 8-12 weeks. I received the rebate for the delivery and the tv but not the appliances. When I called, I was told first of all that I needed the serial numbers. I asked to speak with a supervisor. The supervisor told me that the only rebate I had coming was for the tv. I called the store and was told that I bought the wrong appliances for the rebate. Why was I given these rebate forms if they were the wrong appliances? They are just trying to pull a fast one so they don't have to give me the rebates. My model numbers are: FGHD2433KF, FGMV174KF,FGUS264LF and FGEF3042KF. My order numjber is H607-004059. I have the receipt of purchase. They will not give me my rebates and I will never shop their stores again.

I was in the store in Richmond and was asking the person at the Verizon desk about low cost phone covers. An employee of HHGregg, sitting at the same desk, made the following comment: "You could probably get one at the Haji store down the street!" He repeated this comment when I asked "What duid you say?" I complained to the manager on duty and asked for him to have the store manager contact me. No one contacted me and I am now writing to their corporate office. Yeah, I read their corporate "code of business" policy and here is a direct quote from it: __ Fair Dealing We seek to outperform our competition fairly and honestly through superior performance and not through unethical or illegal business practices. You must endeavor to deal fairly with your colleagues and customers, suppliers and competitors of hhgregg. ___ They will NEVER get any of my business or any of my friends'.

I purchased a TV from HHGREGG Winward Parkway GA with GE Money Finance. I was approved and collected the merchandise. One week later I received my card. I tried to activate it with no luck. I spent approx a total of 5 hrs over 3 days to rectify my SS # someone at GE transposed. I also spoke to the HHGREGG manager. Up to now I have not been contacted by anyone regarding my multiple messages to them. In my opinion I suggest both of these company's need new consumer friendly management.

We purchsed a Whirlpool Refrigerator on 2/26/10 but did not put it into operation until 5/10. We were in the middle of a basement renovation due to major water issues on 2/10 and had purchased early to have exact fit in out kitchen area. In May with the unit in the garage, we decided to check it out and found it had no coolant. We attempted to return but the store in Greensboro refused saying we had not purchased the extended warranty!!! After numerous calls and no results, they sent a service man who discovered that we what we thought was new was in fact a USED unit and that it had been repaired once already. He repaired it yet again and within days the freon had leaked out leaving the refrigerator useless. It has remained in the shop end of our basement until we finished our project in December and I could now address this issue that has been such a great disappointment. After spending $503.19 for a refrigerator and discovering it did not work and was used on top of that with no effort on the part of the Greensboro store for a solution to this problem I am ready to publish the true picture of this store in the Greensboro Daily News...

I am currently experiencing the same "delay" as Owen McCloskey describes in his complaint. I also plan to write a letter to Rooms to Go and HH Gregg to make a formal complaint. Customers are being misinformed and I have yet to figure out who's to blame.

I purchased many items 1/11/10 being diaabled I could not get the things that where not there at the time such as a power cord for the C309a now that I have it I find that every thing out side the main unit is not here either Very poor poor indeed Cant even get an order straight

worst service i have got in years,

This rating is way too good for HH Gregg. Let it be known that I will never, never, never purchase anything from HH Gregg again! They are the most unprofessional people I have ever dealt with. I have been 4 years dealing with them on the LG washer I purchased. First they told be the front loader could be placed on the second floor, which it shouldn't be. I began having trouble with the washer almost immediately. I was told to call LG for the first year. LG (never own an LG again!) kept me running around with comments like, "unplug it and plug it in again"! Right after the first year the stator had to be replaced. Two months later, the Electronic CNT had to be replaced. Two months later I kept calling to complain about the timer being "stuck" at 19 minutes or 4 minutes or whatever it decided to get stuck at. HH Gregg told me "this is normal - it is 'sensing' the cloths". I couldn't leave my house on many ocassions because the washer would not shut off. Well finally the thing blew up! Now they have to replace the Electronic CNT (again) and the board. After all this, they cannot call this washer a "lemon"! I out of a washer for 3 weeks because they had to "approve" the part for the washer and somehow got delayed! Such incompetant people! And this is just the washer. I won't go into how the says people sold us a BlueRay DVD player they knew would not work after the new BlueRay players came out! I will make it a priority to spare everyone I meet from the lies and unprofessionalism of HH Gregg.

I bought a plasma TV along with their 5 year extended warranty. They assured me that they will be able to fix if any problems arise after the manufacturer warranty runs out. Well, now their customer service and the store has given us the biggest run around possible to fix it and even give back the total paid amount. They claimed that the TV is not fixable and it can be replaced with 1/3 of the price (not the full amount - they go on to explain that it is "Depreciated value" basically). This is a complete ripoff since the warranty states a full paid price will be returned. The salesman even states that Hhgregg gives back a full amount unlike Best Buy policy (what a way to sell benefits and features - they can't even honor any of it benefits)The sales people and management give you the brush off when you step in the store as if you an ant. WORST CUSTOMER SERVICE!! They hang up you when you call and laugh in your face when you go to the store. SAWMILL RD Columbus, OH HHGREGG is getting a visit from my lawyer and BBB.

I purchases a HP laptop July 16 2010. On Dec 19, 2010 it stopped working. I brought it back to the store and was told that it would have to be returned to hp for repairs. That if I left it with the store it would be sent on Tuesday Dec.21 or I could call HP and they would send me a box and the paper work to return it. I thought that leaving it at the store would be faster. The manager said it would take 2to 6 weeks to get it back so after 2 weeks I called just to find out the statis. No onme knew where my laptop was... The lady I talked to promised me she would call the next day to tell me where it was... she never called so I called and talked to a manager. IT SAT AT THE STORE UNTIL DEC 28TH. I was told it was the holidays. When I questioned the manager about how long it would take to get my laptop back she told me 4 to 8 weeks.. NOT WAS NOT WHAT I WAS TOLD.. She called my husband and I lairs. I will never buy anything from HHGREGG again and if i could I would return the dishwasher, washing machine and dryer..Jacksonville FL.

went to hhgregg in mansfield ohio to purchase a nastalagic stereo ,got there asked the clerk where I could find it she told me she had no idea.so my son and I went to look for it.when we got to where it was there was only 1 left and low and behold there was the clerk that told us she had no idea where they were holding it waiting for a cart then going to check out and purchasing it for herself. called the store and the manager called me a lier saying she had no employes making that type of purchase because they would have had to go through her to do it.I stood riht there and watched it happen. was told they weren't getting anymore in at that price and to go some where else and look.

I bought a small digital antenna, it did not work. I put the antenna aside and forgot about it for a while. When I did decide to take it back I asked that it be swapped for an HDMI cable (swapped no refund!), I had lost the receipt by this time. The local store Macon, Ga could not find my name ( I've only bought a washer, frost free freezer, and 3 LCD TV's in the last year) in the computer; basically the store was saying that I had shop lifted the antenna and refused to swap the item. I will NEVER make another purchase at HH Gregg!!!!!!!

I wasting precious time shopping at hhgregg and waiting for delivery of washer &dryer that should have been spent with retailer(s) with reputable service. The 2-man delivery arrived to find space cleared and empty ready for installation of the delivery. One of the small washer hose (less than an inch in diameter, & about a yard long) was still connected to the faucet. First the delivery guy wanted to leave it on because he wasn't suppose to remove hoses unless removing the appliancee;which the store manager backed-up when i went to get my money back. When i would not let installer use old hose, he then said "you will have to call a plumber to remov the hose. BOTTOM LINE. delivery did not install, & i was to re-schedule when the hose was unscrewwd from the faucet. To say i was stunned with disbelief is an under-statement!! Call a plumber to take the hose off faucet (which i removed with a pair plyers later); speaks volumes about what HHGREGG has to offer the customer. They not only lost the $1,488 sale for washer & dryer, but i will be replacing most of the appliances in my home... but never, ever with hhgregg. I guess laundry has to wait a little longer. DO NO WASTE THE TIME & EFFORT !!

Despite the opinions of my friend, I visited your store anywhere. My family and I met up at the store in Mentor Ohio with many family members at 6am Black Friday. My uncle, aunt and myself made a purchase of 3 46’ Plasma TVs. We left and went to another store that had a better deal. After numerous unanswered calls we returned the TVs and were told bargains aren’t made on Black Friday. No problem went to the register and the ASSISTANT MANAGER charged my credit card instead of a credit. Then she was nice to say it was a mistake and she apologized. Problem is my credit card authorized another $531.00 and will not be released until Wednesday. This error hindered my remaining purchases on Black Friday and Cyber Monday. Telling this story to my co-workers today I find that 2 of them have exact problems with their visits, over charging and double charges. Consumers need to understand that the bargains come with an additional cost, poor service, overdraft charges and fraudulent charges.