Harley-Davidson, Inc Corporate Office & Headquarters

I bought a Iron 883 2009 brand new from the NYC dealer. Is been a continuous nightmare. Starting the first day that the dealer delivered the bike to me: The motorcycle stop working 2 hours later and I had to call the dealer to pick me up and repair it. During the last 2 years I been coming and going because every time that I have to take the bike to the service I have to come 2 or 3 time because they leave a problem. My last problem is that the back tier is not center with the fender since the NYC dealer replace it. I open a case with HD costumer service and complain about the service of the NYC dealer but I didn't knew that that is something that don't work with Harley Davidson. Looks like the dealer are more important for the factory than the costumers. NYC dealer decide to call me and complain to me about the complain that I did and decided that the bike will not be longer service in the NYC dealer. I toke my motorcycle to Great Neck dealer where until today after more than 40 days they don't give me a clear answer of what is the problem. I don't know what to do, I never been treated like this from a company that 24 months took from me 9000 dollars for a new bike.

I live in South Africa and the service I got from the Cape Town dealership is shocking. People talk of a recession, it not a recession. People have money, they are just not prepared to spend it were they are treated with disrespect.

I wanted to express to you our extreme dismay with the woeful level of service, disrespect, and contempt with which my wife and I were treated by you service personnel, Mike Plehn and Matt Frost. We presented to the dealership for my wife's motorcycle which experienced am obvious dead battery as evidenced by: lack of power to the bike, inability to be recharged, and a battery tester indication of the fact (which I employed.) As a result, we had the vehicle transported to your dealership, the purchasing dealership if you recall. Matt had initially indicated when I telephoned him that the battery was a "non-warranty, maintenance item, which would not be covered under warranty." I informed him the battery was just installed in May of this year (by Red Rock Harley Davidson) and as such should be covered under its one-year warranty. To this he smugly gave no response. We came to pick the bike up and Mike indicated that "I will pick up the cost of the battery but there is a $50 charge for the tow." I asked is that not covered as part of HOG membership and the extended warranty I purchased with Red Rock Harley Davidson (hereafter RRHD). He responded "No." I paid the $50. (Receipt is attached.) The battery was replaced - as the bike did readily start when we picked the bike up in preparation to ride it home. I did not inspect the work in detail, nor was I shown the parts removed. However we noticed immediately that the sound system would not work. (This is the same outcome as when RRHD serviced the bike before (in May 2011) caused by the service department's broken wires leading to the saddlebags - if you may recall.) Surely, they would not have repeated the same mistake, I thought to myself. Upon closer examination, sure enough, they had (again) broken all the wires leading to the right saddlebag. My wife and I had just stood before Mike at time of the pick-up, yet we were given no disclosure of this fact, the damage created at RRHD, or any effort made to repair it. When we confronted Matt, he smugly Matt said he annotated it on the receipt and further responded by saying that he did not know that the damage was not pre-existent? This in and of itself is/was an incredibly contemptuous statement in and of itself. (That's just what we would do, bring the bike in for a battery, and blame RRHD for a broken stereo...) Mike went on to berate and to cite the wiring job as the cause/reason for his staff's breaking the wires, as if that were justification - never denying that they indeed broke them. Our question to you is, how is it acceptable to damage a client's property and NOT tell the client? And not to fix that damage? For the record: 1. There is and was no reason they had to remove the saddlebag to get to the battery. 2. They had the benefit of knowing they had damaged this bike in May, the last time they took the right saddlebag off. 3. They were aware of my previous indication(s) not to touch the bags again. 4. The stereo system was working just fine when the bike was ridden into the garage, and replaced on its battery tender. 5. We went out of town only to have a dead battery indication by the tender and to find that the battery was dead. 6 This bike is tailored most places, is detailed twice a week, and otherwise maintained in perfect working order. 7. The only time we have a problem is when it goes to your dealership and comes back with a new problem. 8. We have many motorcycles (including Harley's) both here and in Texas. The only time we have problems is with your service department. They indicated that "the battery had a current drain which will make the battery go dead once again." To this very minute, the battery is on the same tender which has remain green constantly ever since the battery was replaced, ostensibly with the same "drain." You have a serious issue with your staff, if they will not own up to damage to customer's property and subsequent non-disclosure. To project blame on the customer for the damage inflicted by RRHD is indeed shameful and ultimately disrespectful. I can accept a mistake made on their part. I expected much more from your staff frankly. The cumulative result of such disdainful treatment serves only to dissuade us and our many riding friends from ever purchasing another unit from your store or patronizing your store. You may consider this letter as a formal complaint.

I have been riding harley,s since I got out from tha army Feb 65 and rinding then since then. Bought two new ones int the last 20years. I bought a 2007VRSCDX from chicago cars and had it shipped down here.It has only 3500 miles on it but the gas sending unit doesn.t work and I know that there was a recall on the ealier models. Well the problem is still there,my buddy has a 2008 and within 30days his went out also. I called down to colrado and talk to some people and they that they knew of three riders that had the same problem and they were 07 and o8,s. I am on SOS and cann,t afford to have it fix. I know that you stand behind your product and would like some help with this problem since has been a going on. THANK FOR ANY HELP. JOHN E KING 3552 e22nd st Casper wyoming 82609 1HD1HHZ 177K802680

Keystone Harley in Parryville, PA..took my bike there 4 times and over $800.00 to fix a problem of it shutting off while riding...the problem is still not fixed...the service dept does not return phone calls and obviously does not know what it is doing..I am going to write to a bunch of people at Harley requesting a refund so I can pay someone to fix the darn bike..lost weeks of riding time this summer and still having the problem..wish me luck!

I received my 2011 Trike for my anniversary present and I just love the handling, look and ride! Thank you, H.D. The problem I'm having is with pulling the chrome on the Trike...OMG The prices are just outrageous! And when I purchase them on top of the price I'm told sure Lyn you can put this part on...NOT Being the first bike I'm trying to work on somewhat by myself - I'm learning the hard way. After 45 minutes on the garage floor, I called the Dealer back and explained my problem. I'm told sometimes they have to grind the chrome pieces to get them to fit..WHAT ??? No one said anything about grinding. Now, I wait till I can find someone to help me out with a chrome cover for the oil cooler! Harley - make them fit... I wouldn't buy shoes that didn't fit....

This review is about the dealer in Centre Hall, PA (State College). My wife and I and two friends were visiting the area, 2 hundred miles from our home. We stopped to take pictures in front of the dealers' impressive statue of a chrome horse. After we were done with the photo op, we boarded our bikes and mine would not start. I juggled the starter switch and nothing, but I did have lights. After a few minutes it started and we rode a few feet when it promptly died. Got it started again and managed to ride up to the door of the service center and it died again. I went inside to see if I could get someone to look at it. They promptly brought the bike inside and Rob Green, technician began working on it immediately. He determined it was the switch itself. Upon checking iventory he came back with the grim news that they did not stock them because they are key specific. Now what?! He asked me to wait just a minuite and came back with a switch he had in his tool box that was for a dyna model. My bike is an '03 Electra Glide. We rigged his own personal switch on my bike, made it work and sent us on our way! He only asked that I send his switch back when I got home!!! I don't care what horror stories everyone else has, but this was going above and beyond the ususal good customer service we have found at every Harley Dealer we visit..........and we put thousands of miles on our ride every year! You guys are truly #1 Cycle Center Harley-Davidson!!!

I own a 2009 Tri Glide. This machine has not live up to any of the specs on range or fuel usage that Harley claimed it would get. I average about 28mpg in the city and no better than 33mpg on the highway @ 70 mph. Harley specs say it should get somewhere around 35mpg city and 48mpg highway. I now have over 20,000 miles on this bike and the mileage has stayed the same for the last 10,000 miles. Also the heat issue in the rear has gone from bad to unbearable. After about 20 miles riding it gets so hot the crossover glows red and my wife can't keep her leg on the floor board on the right side. This is at any speed. This heat has also affected my brakes causing the rear brake pads wear excessively due to the heat. Also the effects on the undercarriage will, I'm sure, come to light soon. I have taken this trike to the dealer numerous times only to be told "Harley knows about the problems but refuses to do anything about it" but the dealer's service department is willing to install upgrades at a cost of about 6000 dollars, to me, that might help. At this point I am considering legal action because I was lied to about the gas mileage specs. and Harley needs to come up with a solution for the heat on the tri glide other than a 6000 dollar price tag.

Bought 06 Road King had four thousand dollars up grades done including new clutch cable and break line. They were routed wrong and eventually rubbed together and broke.Now they want 500.00 to fix something that I already paid once for.Was also told that Harley has new cables out to prevent that from happening again by same dealership. In my book that is called a recall! Latus Motors Harley-Davidson Portland Ore. 870 E. Berkeley St. Gladstone Ore. Invoice 988059

I am owner of a 2007 Ultra Classic with 6 speed transmission, 33,000 miles. The transmission is noisy. The inner fairing is discolored and is garage kept. I have had to replace all fairing brackets. The radio has quit playing. For the price this motorcycle costs, it shouldn't depreciate that soon. Very disappointed in the quality of the motorcycle. Otherwise, it is a good motorcycle.

Hi All, Just bought a glowing beautiful 883 custom 2010 model ..1000k's on clock... Purchases from a non dealer as original owner traded it in on a Japanese super bike! My disappointment comes from your poor business practices via head office here in Australia. My bike is in perfect condition and has just been checked by the other bike shop mechanics..They supplied a Road worthy certificate to register and ride away. I did that!... I called the local Harley dealer for a quote on mandatory first service at 1600k's.. Spoke to warranty man and he advised me it would be $58.00 to cover for oils etc.. labour is free for the first service. I booked it in via a physical presence at the shop.. I'm now quoted $300.00 as i didn't buy the bike from them.. I called original dealer and they advised it was free service if i was the original owner.. Since the change of ownership, the new price is now $250.00 I called Head office in Sydney Australia.. Advised all dealers are independent.(stiff Shit other words) My question is... Why the stuff en hell, haven't you got a national policy on this shit! If i buy the bike and decide to ride it from Brisbane to Sydney after purchasing it, I can on go 800k's South and then need to turnaround and return to get my free first service from original dealer. If i continue to Sydney I will be paying a dealer around $250 to $350 for the first service.. after spending around 13K to purchase!! This price is twice the price i paid for my mandatory 1000k service for my brand new Hyundai 130 car. It's just cost me $300 to keep some sort of warranty if they have any?.. Looks like the ombudsman will become friends with me!

How long do i have to return my new harley i bought it brand new how many hours/days do i have to return it i love the sportster 1200 but wasnt finacially ready

I am a first time Harley owner and very unhappy with my bike and the dealship who has been taking care of me (Pensacola Harley). I bought the bike in another state and it was unexpected which is why I didnt buy it in my home state. What I thought was a deal is turning into a headache. My 09 FXD totally stock is on its 3rd battery and the dealership fixed it 6 months ago and the stator/rectifier but now having the same problems again. So this dealership wants me to pay $259 for a battery. When I spoke to the manager(Mike) he said the best he can do is wave the fees but I must pay for the battery which was suppose to be fixed 6 months ago. So your telling me a bike that is barely 2 years old is having battery issuses. Anyway do not buy a bike or get service done at Pensacola Harley Davidson, EVER.

Bike in for first service, came back with an oil leak! Bike went in for a service and an oil filter changed,at about 18.000 on the milometer, four days later on first ride after the service and the bike went on fire, thought it was going to be written off, but to our surprise Harley Davidson fixed it for 298.00, mmmm. They could have just said they were at fault, they had only left the throttle cables lying over the battery. Are all the mechanics qualified or certified mechanics that are working on these very expensive bikes. We paid on ours for 7 years, total cost 21,000.00 and now it sits in the garage as after them fixing the bike it goes a few miles then stalls dead, like it has run out of gas. Buy a harley Davidson bike, but never use their Service centers.

Bought a brand new FXDF Fatbob, ecu failed within 2000 miles, oil leaked, forks rattled, bike rusted within 6 days of being home in a warm dry garage. Contacted Harley Davidson UK, who ignored me and never got back to me once. Contacted supplying dealer who repaired the bike and made me feel like scum on there shoes. So here is what I did, I sold the bike and will never go near anything Harley Davidson ever again. Best bike in the world my butt! no build quality, no customer care, no innovation and soon no customers. Enjoy what little time you have left Harley because you wont last long treating your customers this way. I am now writing an article for a UK motorcycle paper detailing the poorest service I have ever had the misfortune to encounter. I promised myself a Harley for years but I would reccomend a chinese cheapy before a Harley. My advice stay away from them. The best thing about my Harley Davidson? Watching it leave. Good riddence

My husband bought his first bike 3 years ago, not a Harley but a great deal for a first bike. Traded that one in and got a Honda VTX-1800, great bike, lots of power but as a passenger I wasn't very comfortable, the suspension was too tight and I felt I would be bounced off. I wanted an Ultra Classic, wanted the seat on back so I could feel safe and secure and why not a Harley. So I found the perfect bike, '11 Ultra Limited, pretty bike, great comfort for me anyway and I loved it until today. Why would our '11 bike that was purchased in October 2010 fall apart. I'm not talking oil leak I'm talking it's in the shop getting completely rebuilt under warranty. Seriously? It's only got 10k miles on it now here we are faced with the fact we spent 23k for a bike that's a piece of crap. Just as soon as we can, it will be sold and we'll get anything but a Harley and rest assured, we'll never own another one. So for what it's worth I at least got this off my chest.

Hello. I just made a purchase of the Product ID: 53961-06 Detachable Docking Hardware Kit. I was going to pay the next day shipping, but I was told since I lived in Oregon it would be here the next day. Saved money. I received an email the next day it wouldn't be shipped until the following business day. Not happy because I needed it fast for a trip. A little background. I have bought two Harley's at Shumate Harley Davidson in Kennewick WA. A 105th Anniversary Edition Sportster and a 2009 FXDL Dyna Low Rider. Both new. I wanted to trade my Dyna in for a Deluxe, so I rode to the Yakima Harley store a week back. I came to find out that even though my bike has only 5000 miles on it, it's only worth 10,000 and I still owe 15,000 after paying on it for 2 1/2 years. They said Shumate charged me over 3,000 more than they should have. Since I still owe too much, no new bike. I am so pissed at Shumate that I won't go back to that store even though it has changed hands. I bet the Gap coverage I purchased was never put on the bike. Sorry to ramble but I have about had it with Harley dealerships and I am thinking about going back to Yamaha. And that is something of a statement for me, because I waited until I was 44 before I was able to purchase my first Harley. And I love Harley's. I always thought when you walked into a Harley showroom it was like walking into a Lamborghini dealership for a rich person. The doors open and there are all these beautiful Harley's. After that it's screw you as much as we can on the price. Just to let you know I paid over 18,000 for that Harley, without interest. Average price was $15,099. They even screwed me out of my alarm system. It was clearly marked on the bike that it came with one, but the salesman said there was a mistake and there was no alarm. We can't lower the price on the bike, but please pick out a free t shirt. I didn't. I just purchased an alarm system from the store 2 weeks ago and installed it. Works great. My friend just bought a NEW Softail Deluxe from the Yakima store, the model I want for $16,000!!! Two thousand less than what I paid for mine in 2009. Beautiful bike. I can't afford to pay more on my payments every month and I still owe to much on my bike. I would almost do anything to get one. But now I am really hurt by being screwed by Harley. I never thought that would happen. I have spent a lot of money on Harley parts, leather jackets, etc. I have a room in my house that my wife calls the Harley Room. I am done though. My uncle (by my step mom) owns Highway Choppers in Arizona and all he does is work on Harley's. Nothing else. He even get's a royalty check from Harley every month for an oil flow design. Well enough rambling for me. Back to Yamaha...they cost a crap load less, and who really cares about their service. Buy the bike and leave. I will never be as happy as I once was riding on my Harley. On to your store. Like I said, the order was going to be shipped later than what I was told and I was going to get it 2 days later. I called Team Latus and the lady I talked to was so pleasent and helpful. I wish I remembered her name. She made sure I had the part the very next day. I applaud her and your store. Please don't change the way you do business, you give Harley a good name. I also made a purchase a couple of weeks ago from Latus and everything was perfect. Thank You.

I love the Harley Davidson experience of the open road, wind in my face and the culture associated with the HD name and style. Here is what I don't like, once the cycle is out the door with HD credit the rest of the Dealership experience is just down right disgusting. I have had numerous complaints about the transmission and the shift of my 09 Road Glide and without even a look at the color of my bike was reassured it was a normal situation. I have had oil leaks around the transmission cover on the bottom where the exhaust and the transmission share 2 bolts and I was surprised that even though it is an obvious design defect that the local service people were non negotiable nor understanding of my frustration. I recently found out that my Dunlop D407F front tire was cupped and worn irregularly and that there was a Service Bulletin issued (M-1252)and that HD was supposed to send out a notice to owners of certain makes and models however, out of the 12 or more owners of these affected cycles that I personally know none of us were notified. Meanwhile, I have to fight it out with 2 dealerships with no settlement then Dunlop and Harley Corporate. This was a month and a half ago and I'm still waiting on a promised phone call from Josh Meaders of Santa Fe HD in New Mexico. When I speak to service or parts helpers in a dealership it is like they are from a different world and you the customer are not good enough to be in that world with them. I HATE HAVING TO GO TO THE HARLEY DEALERSHIPS MORE THAN GOING TO MY DENTIST. Just to let you know I will by on Ebay or Craigs List for the life of my bike, I will have it rebuilt by any qualified private mechanic and as long as I own this one I'll never get another or by a part in house unless I just have to. The two New Mexico dealerships need an overhaul. Thanks but not thanks.

I was out to the recent Bike event, in Muskegon, (Sunday, July 17th), coming from Grand Rapids, with my 12 year old son, and I got a flat tire, while in Muskegon.. I noticed a bunch of bikes, by the Harley shop, so I figured it was open and went there, to see if I could get a new tire installed.. Mind you that I ride a Suzuki DL1000.. Not a Harley. But, was a potential customer none the less.. The guy behind the counter was pleasant and tried to help the best he could. found me a tire that would work, in the catalog.. But, when calling down to the service area, to get it installed, was told that they couldn't, or wouldn't, do it.. I could tell, by his reaction that he was even a little surprised by that.. He even asked, "Why? is it a tooling issue ?" He, then, called a few places, for me, only to get voice mails.. Which is what I expected, since it was a Sunday.. So, I called a friend of mine to bring a trailer, up, from Grand Rapids, (who is a Harley owner), to come and get me.. I was a little frustrated about the whole tire change thing, but walked around the tents and tried to make the best of the day, while waiting, for my friend to get there, with the trailer.. ~ If that was the end of the story, I wouldn't even be writing you.. But, it's not.. ~ When my buddy got there, I went back to the Harley shop, where I left my bike, and asked to get air, in the tire, so I could drive it over to where my friend was, ( a block away). The parking lot was blocked off and was only accessible, by bike, for the event.. The guy I spoke to at the desk was, again very helpful, and sent me around back, to get the air hose.. The guy in the service area was like ... What do you need it for ? are you on a bike ? He said there's an air hose right there, and pointed to the door that it was by, like I was suppose to know that it was there.... I felt like I was an interruption to his day.. I asked him if I can lift the door and he got up, rushed over and lifted up the door and threw the air hose, on the ground.. I pushed my bike up to the door a little closer, so the hose would reach filled it up.. I then rolled up the hose and put it back on the hook and said thank you, very loudly, so everyone could here me.. The guy, behind the desk that was not helping anyone, was "too busy" to say anything back.. For him to treat me like I was an interruption, to his day, was not appreciated at all.. Customer service is customer service.. No matter what kind of bike you're on.. I'm sure that this guy was just having a bad day, to be like that, to me, because there wasn't anyone in the area at the time.. I still don't understand why they couldn't change a tire for me, when I was willing to pay for it.. ? I'm willing to bet that if I had a Harley and rolled up to a Suzuki, or Yamaha, shop, with a flat tire, from out of town, they would be more than willing to help.. If a Fuji owner, took his bike, to a Schwinn shop, to get a new tire.. It's a tire, for god's sake.. I wasn't asking them to rebuild the motor.. I've been sharing this story with several people, since it happened, and even the Harley riders can't believe that the shop wasn't considerate of our circumstances, and quite honestly are embarrassed by it..

well i just bought a 1200 custom sportster, at the CHESTERS HARLEY DAVIDSON OF MESA AZ. I have to tell you they are by far the worst dealer i have ever had to deal with, after i filled out the customer survey for satifaction i get a phone call form some one at tje dealership and they sre yelling at me about my survey like how could i rate them so [poorly, and after ten mins, of this guys bull the finace girl calls me to complane that i said she ripped me off, well when the salesman set up the deal for $254.00 amonth and by the time she was done it went up to $268.00 amonth, i call that a ripp off, the bike is fine i only have 600 miles on it so it hasn't had a chance to break down, hopefu;lly it won't,,,i really wanted to talk to someone at corperate headquarters, about this whole experence, merrittmj77@gmail.com