H & R Block Corporate Office & Headquarters

I had my taxes done today at the local H&R Block and if it weren't for my double checking the forms,I would have been out over $1200. When I found the mistake and returned to the office,they told me that I would have to wait for my refund to arrive and then they would file an ammended form to get the rest of my refund for me.I had to ask them to check my state form to see if there was a difference there also ( there was - almost $300 ). I received no apology,and no offer to cut down the fee they charged for preparing my incorrect form.They did say that they would not charge me for the ammended form!! Wow - how generous of them.If this is the level of training they receive I think I will go elsewhere.

In 2009 my wife and I recieved an HR Block Emerald Card for our tax return and we used it till this incident. And like everyone else in these time, we live paycheck to paycheck. We have used the same HR Block preparer for over 15 years and we have followed this agent whenever he changes offices and have a great repoire with this agent. We not only used the Emerald Card for our tax returns, we also began using the card to pay for online purchases. We have the card setup so that I receive a text on my cell phone for any transaction on this card. Jan 2011 at 6:38pm I recieved a text that a charge request was made on my card. Mysteriously this charge was exactly my complete balance right down to the penny leaving me a zero balance. I called HR Block card service to report the fraudulent charge right at that moment. I was assured that the fraudulent charge was stopped and the money would remain in my account and be transferred to my new card once I activated it. They knew the new card number the moment I called in to report the fraud and request a new card. Despite checking the card daily and receiving a zero balance, I still trusted the issue resolved and waited for the new card. I called 3 to 4 times while waiting for the new card and was to a live person in Taiwan. (red flag) They all assured me that the fraudulent charge was canceled and the money would be on my new card after activation. The new card arrived and I activated it. The balance is still zero and dispite my 10 plus calls to Taiwan to resolve this matter. Today I call and the Taiwan Customer Service Agent again being hard to understand at times informed me that the merchant had been paid and there was nothing they could so. I have called them 6 times today and was told, "I cannot transfer you to a supervisor he is busy", "The fraudulent transaction was not able cancelled" and, "The merchant was paid so you must write HR Block a lettera letter" and to top it off I was told today I was hung up on 3 times. I have explained to these people everytime that I do not use Directv. Oh yea, Directv is a gem in itself. I am so glad I dont have that service. Directv billing is saying they have no record of the transaction so they cant help and have even hung up. What ever you do if you use HR Block dont use the emerald card for you return. They do not protect the customers they use and dont care about you at all. I understand you pay for service, but what do you do when they fail to stop fraud? I guess HR Block has so much money they dont care how many people they rip off and let leave.

I went to h an r block on the 9th of jan to file taxes with the understanding i would get my refund the 25th of jan. well they messed up my emerald card cause my tax person didnt put the numbers in right i told her how to do it but she didnt want to listen to me.SO from this mistake my date got pushed to the 30th....and to my suprise no refund i called and was told 31st then guess what no refund....called again they said the first well no refund so finally i got rude back and told her i payed for this i want my money back her reply was the irs had delays not our fault so i called the irs and they told me my date has always been the 7th my refund was not affected by the delay because i didnt file till the 19th h an r block never submitted my taxes....are you serious.....

I went to our local office to get my taxes done......we asked the lady if filing married jointly would be better or filing married seperatly would be better....she told us seperatly so we filed and come to find out she actually had me as single then when they called me to tell me they messed up. They blamed it on me and got rude....I will never use that company again and would really like to know how to get them investigated.....

I will never use H& R block again. The office I went to was unprofessional, rude and some employees demonstrated inadequate speaking skills. I witnessed a manager yelling at a tax professional while I was in waiting room to the surprise of everyone in the office. Perhaps this manager needs disciplinary action. No one tolerates childish rants - I felt sorry for the poor worker who took the yelling and just say there in disbelief. I asked around and this manager as well as some of her peers continue to act out when the mood strikes them- against employees. I have thousands of contacts on twitter and facebook etc andplan on getting the word out that H& R Block needs to educate their employees about how customer service keeps clients coming back...instead I believe they will lose them now. The office I am referring to is on the corner of Western and Harrison in Chicago. Do not waist your time there.

I took my taxes to hr block here in knoxville tennessee last year in febuary and was told to take it to the office at cedar bluff.This was to do my business taxes I was new at the business tax and was told it was due that day so i had to file a extenion,The man at HR Block never called to let me know he had finished my taxes,I started calling in june,july and finnally got a responce in august to tell me my taxes were ready for 450.00 dollars the same price i paid the year before for just being self employed.But one thing I was not told that my business taxes were due in September not October and when i called back in October I told the people there i might have to file another extenion till i could get the money i asked for him to call me back this is the end of january 2012 still no word

I have had my taxes done at H & R Block in N Miami Beach for many years, usually paid about 35.00 (this was the charge last year). This year, ONLY because I turned 65 in 2011 I was told, I was charged 99.00 (with fee, 103.00). There was nothing different in the paperwork from 2010 to 2011, but because of age the charge was higher. Isn't this age discrimination? Has anyone else run across this?

They practice deceptive tactics... charge outrageous fees.... only back u if you pay 30.00 for peace of mine!!!! They are suppose to be a professional company and you have to pay for piece of mind!!!!! I did my own taxes just had her put in computer because needed a print out to mail them in and my printer at home was broke ....got charged 302.00 !!!!! They lie with all these scams!!!!! Telling every one I know will never go back!!!!! not professionals...!!!?? scam artists!!!!!!!!

I paid $316.00 and rec'd a decent refund back in 2008. Last year I was audited for 2007 - also was audited and had to pay back around $2,000 - H & R did pay interest but did not help at all. This year I am getting audited again for 2008. The Bemidji office delayed doing anything and another $400 penalty was tacked on. I will be attempting to get the Bemidji office to pay at LEAST all the penalties and interest. This is totally unacceptable!!! Do not go to Bemidji H & R Block - they do not know what they are doing.

we filed on January 11 2012, in Riverton Wyoming we filedand paid for a rapid refund, 2 1/2 weeks laterwe are still waiting for our refund. We were charged $170.00 + $ 43 for bank fees. I had already done the taxes they checked my figuars against theirs they were the same it took 2 pepole 45 minutes to come up with this answer. They were supposed to e-mail us when taxes form was exceped. We called 10 days later to see what was going on was told they had checks in the office but ours was not one. When we filed on 1/11/2012 we were told we were one of thier first customers and could not file till 1/13/2012. The Riverton , Wyoming H & R Block office should be closed down each year they get less & less efficiant, over charge taking twice as long to simple things. Ours was done on EZ form with earned income credit. I don't belive the person who signed our form did not know as any more than myself I don't belive she had as much education.

I went in to file my taxes this year, ( rather than doing it myself) I was greeted with smiles, I sat down and was told that my filing this year would be free... We went through the simple process and I seen charges coming up and I questioned them and I was once again told it was free. I was asked if I would like my refund put on an Emerald Card. I declined. I need my money to write checks for the bills that I have to pay!!! She then starts sending my return to the IRS. While this was being transmitted, a $44.00 charge shows up and my preparer HAD TO GET UP AND ASK WHERE THIS CHARGE WAS COMING FROM!!! She then tells me that was for the EIC taht I was entiled to. THEN, a $34.95 charge came up as well. Keep in mind that my return is transmitting to the IRS. She then GETS UP AGAIN TO ASK ABOUT THIS CHARGE. Ohh thats the charge when you elected to have this refund go directly to MY bank account... I am now out $$78.95. AGAIN, TRANSMITTING!!!! I call the office today to speak with the office manager. I get a Charlene on the phone, I give her my information, she goes into my account. Then, SHE PROCEEDS TO TELL ME THAT MY VERY, VERY SMAll refund of $400.00 is being sent to the office and that will cost me another $20.00... Now I have heard enough... I decide to call corporate headquarters, I found this phone number on this top page. I phone and the number is not in service. Don't think for one moment that I am stopping at this review. I live in Florida, retirement capitol... I am sure that this office and many more H&R Block offices are practicing DECEPTIVE TACTICS... I will NEVER use H&R Block again and I'm off to the BBB...

I was very upset with H&R when my fiancee went to get some information after they had worked on her taxes. She was very upset and stressed upon going to their office to request help. The first person she spoke to could not answer her question and when she was referred to another employee, she still was not able to get a direct answer. They could not even give her a corporate office number to call and see if she could get her request solved. They could not even come up with the number. I cannot believe how this people convey the message that they are the best and most helpful tax organization when they don't even know where to call themselves. By the way, I found the number for her. Their address is 1301 Corporate Center Drive Suite 119 Saint Paul MN 55121. (651) 681-9301. We haven't called yet so hopefully she will find help there. I won't be surprised if that fails also. If it does I hope she forgives me for aggravating the situation.

I ALSO WAS CHARGED $308.75 FOR YOUR SERVICES, AND WAS TOLD I WOULD GET IT ON THE 25TH OF JANUARY. HERE IT IS ALMOST THE 27TH NO REFUND AND YOUR OFFICE TODAY TELLS ME THE 30TH.I MEAN I DON'T THINK YOUR ALOUD TO HAVE FAKE ADVERTISEMENT.YOUR COMMERCIALS, AND SALES PEOPLE PROMISE IT WILL BE WITH IN 7-14 DAYS FOR SURE. THE 30TH SOUNDS LIKE 19 DAYS TO ME.I DON'T UNDERSTAND WHY YOU CHARGE ME SO MUCH AND PROMISE I WILL GET IT WITHIN 14 DAYS BUT YOU DON'T. IF THAT WAS THE CASE I COULD OF JUST DONE IT FOR FREE AND GOT IT IN TWO WEEKS ANY WAY. SO I BELIEVE YOU SHOULD REFUND SOME OR ALL OF YOUR CUSTOMERS MONEY WHO YOU LIE TO.OTHERWISE YOU HAVE LOST A LONG TIME CUSTOMER AT LEAST 12 YEARS,I BELEIVE IT MIGHT BE LONGER.AND THATS A SHAME BECAUSE I REALLY ENJOYED MY TAX PREPAIRER CAROL,I BEEN SEEING HER 2X A YEAR FOR THE LAST 5 YEARS.BUT THATS OK I WILL MISS HER.

I filed my 2010 taxes on 1/16/12 in one of your H&R block offices and was told to expect a RAC on my emerald card when the irs accepts & releases my tax return. I was also given paperwork(copies & correspondence of my 2010 taxes)stating that I should receive my RAC on my my emerald card on 1/25/12. The irs accepted & released my tax return on 1/21/12. Today is 1/25/12 and I still have no refund on my emerald card and no one can tell me why. This is a joke

I filed my 2011 taxes on 1/16/12 in one of your H&R block offices and was told to expect a RAC on my emerald card when the irs accepts & releases my tax return. I was also given paperwork(copies & correspondence of my 2010 taxes)stating that I should receive my RAC on my my emerald card on 1/25/12. The irs accepted & released my tax return on 1/21/12. Today is 1/25/12 and I still have no refund on my emerald card and no one can tell me why. This is a joke

My wife and went there 1/17/2012, and the lady guaranteed and put it in writing that we would get ours back by 1/25/2012. We have not recieved our refund yet and there is 10 hours left in the day. The IRS told us that we would get them by the 8th of February. We asked who to complain to and found out that she is the owner of the regional offices. My wife is pregnant and her blood pressure being up is not good for her or the baby. We were charged 300 dollars and were told that we might not get that refunded. This is not how you are supposed to run a business and something needs to be done. We will never use H&R Block again because of this deception.

I had an appointment at h & r walterboro, sc @ 6pm on 1/24/2012. They took two walk-ins ahead of me and then a 6:30 appointment ahead of me. I complained and yet the 6:30 still went ahead of me. Also, there was not a greeter/receptionist on site. I have used h&r in the past, but will not again. Certainly recommend anyone reading this to use jackson and hewitt. !

The woman told me 7 to 10 days and when I talk to the manager he said there's no time limit and then she add my kids and then add my girlfriens mom on there and said she don't matter but they are reviewing my taxes now the state that is and that has to be why I even had to call my mom who had. To figure it out and she looked it over and said I should be getting more even I don't feel I should have to pay for services that are no good I will never go there again and I am telling people how bad it was there to find somebody else cause the office was surpose to call me back again and never did they said he was not there at all today

I was working with HR Bock receptionist in VA. I saw client pay to $330, and other $160 when I ask my manager why is too much I think you charge for hour? If they ask you shit or "your daughter is big, how old is her?" The employee is making time with you!! My manager doesn't answer me my cuestion. Also they make a lot of mistake, client without ID and refund $9,000 back? Nerver call a customer to sign paper work and the client calling for the money? I don't think so they want to pay peace of mind? Also the employee without experience doin taxes, please "GloTax" in Falls Church VA is part or HR Bock taking money from people without idea about the game.

I got an emerald loan thru H N R they completely suck I called the 866 number and everyone agent that picks up sounds like they are not trained for these type of things im fed up with this...It's like if they ain't trained I've talked to six different people and they all tell me different things I see a lawsuit coming