Greyhound Bus Lines Corporate Office & Headquarters

Greyhound is by far the worst bus company i have ever had to use they loss your stuff claim they are looking for it then tell you 4 months later sorry cant find your stuff and where not giving you any amount to replace any of it

TEAM@STAFF.RESPONSES POSITIVE(MARBI CARD INC.)USA***** USA VISA MARK JANSZEN 1445 25TH ST NE. SALEM, OR 97301-1554.USA TODAY'S UPDATES@USA BUSINESS DEVELOPMENT'S ASSISTANCES POSITIVE STAFF@U.S.AMERICA ALL BUSINESS START UPS! REQUIRE ASSISTANCE! U.S.AMERICA.2012).CC//CEO). (MARBI CARD INC.)USA*****MARK JANSZEN DEVELOPMENT//TEAM@STAFF.USA U.S.MAIL POSTAGE STAMP CONNECTION.DEVELOPMENT POSTIVE RESPONES!USA).

Mark Mussack----- FYI, Greyhound subsidary Americanos USA, did inform authorities about Mr. Mussack death. Every protocal was followed. It was a lack of the EPPD for not notifying the family. Staff at Americanos terminal were not allowed to touch or remove Mr. Mussack until the proper authorities arrived. We identified Mr. Mussack with his rebording pass. Police had instructed staff not to look through his personal belonging for any contact info, because of the unusual status of a man of his age to die unexpectedly, officials had to treat case as if it were a homicide until medical examinar showed up. I can assure family that Americanos did everything according to policy. Americanos was not aware that the family was not notified, responsible party was that of the EPPD.

Mark Mussack died of a heart attack on a Greyhound bus on or about December 31, 2011. His body was identified today...1/27/2012 at a coroner's office in Texas. No one attempted to contact family and no one indicated there had been a natural death on board a bus. The family has not known anything for almost a month. I am shocked that Greyhound didn't at least contact police in the city he boarded the bus...they would have let the family know weeks ago.

U.S.MAIL TO:SERVICE ADVISOR(MARK JANSZEN:FLEET SERVICE GROUP INC.USA*****) 1445 25TH ST NE. SALEM OR,97301-1554 UNITED STATES. (U.S. I-5 CONNECTION:UNITED STATES).

My cousin is riding from ga to ca.Somewhere in Texas a guy did not want to take my cousins ticket.Here is the problem we bought to tickets one for my cousin and one for her 3 month old baby.Her baby had a car seat to put in the bus seat.Her bus driver said it would be safer for her to carry the baby.He threw her car seat under the bus and talked to her like a dog.I dont know if he is on drugs or something that makes him stupid.If I were her I would have punched him in the face and then kicked him in the private.The bus driver also talked hateful to another woman because she also had a baby.Now I dont know if it is just me or everyone but I think he is a rude very stupid bus driver.He will be lucky if he gets to sweep the bus when I am done.I do not care if anybody is his family because I know he will die alone in his bus because no one will marry him because he is STUPID.Greyhound is the worst bus line ever!!!!!

Actually, the rating is a -1 star if that is possible. I bought a ticket from TN to TX. Well, I got on the bus and the heat was on real high (around 90 degrees). I asked the bus driver very politely if she would be willing to turn down the heat. She gave me a rude answer and tried to kick me off the bus immediately... just for asking! Then when I got to TX, I saw someone else grab my luggage. When I tried to tell Greyhound if I could check the luggage under the buses that were leaving they wouldn't allow me. They instead treated me like a moron, saying I just don't know what my luggage looks like. Then they took me to a lost luggage area. I tried to tell them that I saw someone walk off with it, and that I think they put it on another bus as if transferring. The 'customer service' agent looks at me and says, "So! What do you want me to do about it?" Then they wouldn't allow me to fill out a lost baggage form. Forget small claims court. I am considering hiring a lawyer to sue them for rude and negligent service. What the heck is a luggage 'claim check' for if they don't 'check' it when people 'claim' their luggage?

I have been riding on Greyhound for over 40 years. For 20 years now, since old Greyhound Corp sold it, it has been heading to the gutter, and I think it has arrived there totally. My last trip was last September, from Erie, PA to Las Vegas,NV. It started out good, but It was on a lakefront lines bus.I had a scheduled 3 hour layover in Columbus, OH. The bus that I was to go on was actually early arriving , and I even saw our driver shortly afterwards. It was not scheduled to even start loading for 40 minutes. The driver seemed to hang around the back of the bus. 20 minutes before loading timme, she runs into the bus, gets behind the wheel, puts the bus in reverse and guns it for a few seconds. The baggage handlers run to stop her, but she had already stopped the bus, and began to move it forward again.almost an hour ater, she comes in and tells the passengers that they all have to get their tickets reissued for the next bus because this bus is going no where, and if anyone wanted to complain, she would take that peson's ticket, AND have them arrested. well, I think one person got their ticket reissued, She claimed that she had a flat tires in the rear. I think the tires were flattened by the drive when she flew the bus out in reverse, Then when the tires were fixxed, she started playing with the starter, and of course now the bus would not start. When we finally did get going, the air ride was not working, and you could feel every bump. One of the passengers was a lady who was with her very young children trying to get to a child custody hearing. Well, when the driver first came into thestation, she started after this poor waman who was only asking questions, and threw her off of the bus. The woman bagged forgiveness, but when the bus reached its first stop in Indianapolis, she cursed out this woman, and told her that she( the driver) hoped that the woman would lose her kids right in front of the ticket counnter. Well, the ticket agents heard this, and first gave her a number to call. The one not taking care of her called corporate on this driver, and the other did as well. some other passengers were given that same number. well, that was not all the bus continued out of Indianapolis, but the run ended in St louis, and now I was on the 2nd schedule. That bus, being one of the newly reconditioned busses also had mechanical issues, and we got in 15 minute before the next bus was to leave. Well, that bus got to the foothills west of denver turned around, and returned to Denver, and we had to wait 40 minutes to start odd again. so, in total in a trip that was supposed to take 2 days, one hour, and 3 busses,it took 2 days, 17 hours, and 7 busses.

I regularly use Greyhound/Peter Pan to travel around the Northeast. However, since Amtrak and commuter lines are now more easily accessible and more frequent from the interior--and almost as cheap (you can also buy in advance online)--I will stick to the train. Why? I like to work (read,write) during the trip. Not only is there less room to do this on the bus (despite the promo we were given at the start of the journey), but the lighting on the buses I've traveled on is almost non-existent (like the lights in a bad gas station bathroom). On my most recent trip (yesterday) the driver kept turning the lights off--even the individual ones over our seats. (I don't know if this is a cost saving measure or an attempt to reduce activity and chatter?) In any case, even when he would turn them back on, the individual lights were too dim to see anything. Maybe it's just no workers to replace the bulbs. I don't know but If you want to read or work on your trip (as a lot of commuters do), taking Greyhound is not a good bet.

Staff wasn't too bad but clueless. And all of the stations from pa to Florida were in the worst areas of town couldn't even believe places existed like this in Jacksonville this 90 year old security guard took us threw metal detector and it took over an 1hr. Was offered to buy drugs or if I had money to spare I can't even tell u how many times Wouldn't reccomend for children or women

To say that one wouldn't wish Greyhound on your worst enemy is a gross understatement. Unfortunately for the unwashed, unemployed and uninspired, the essential service of inter-city Greyhound service is the only option...also included students, seniors and non-car owners. First, Greyhound is an open threat to your life with many of the drivers being grossly under qualified. Serious accidents that involve fatalities are more commonplace than Greyhound lets on. Just do a little research....you will be alarmed. Second, Greyhound cannot be relied on in any sense to maintain a schedule. So if you are considering using Greyhound to get to work, or a connecting bus or flight..DON'T!!! you will regret it. I speak from experience. Third, Greyhound routinely loses baggage. They do this ALL THE TIME!! Once you try to claim for lost luggage you are in for the fight of your life. I know, they lost over 6000.00 worth of climbing equipment and it took me 1.5 years to sort out the claim. Fourth, the staff employed by Greyhound are a collection of the most ignorant, rude, arrogant, incompetent and in some cases, vicious and spiteful, persons ever employed in the transportation industry. Trust me, I speak from experience. Fifth, Greyhound bus stations are frequented by some very very dangerous people including drug dealers, pimps, child predators, whores, crack addicts, bums, winos and thieves. All of these low-lives openly threaten, assault, accost and ripoff Greyhound passengers in plain view of Greyhound employees and management. Nothing is ever done!! In fact people are murdered and robbed in not only the stations themselves but the washrooms. Greyhound bus stations are extremely dangerous places. Beware!!!! Sixth, The senior corporate offices of Greyhound are in constant and direct conflict with virtually all of its lower management and employees. The end result is passengers are caught in the middle and are purposely run roughshod over in order to create confrontation and conflict. Seventh, The parcel express service is just as bad with Greyhound employees regularly using packages as footballs or soccer balls. They do this right in the open with great enthusiasm. As for packages arriving at their final destination undamaged and on time.....virtually impossible. In closing. Do not ever take Greyhound...FOR ANY REASON. If you are even considering sending an employee or loved one on a Greyhound ....DON'T!!! PLEASE DON'T!!!...WHATEVER YOU DO, FIND ANY OTHER MODE OF TRANSPORTATION.!!!...IT MOST LIKELY IS A MATTER OF LIFE AND DEATH. If you think this review is a joke, think again....and then read and research Greyhound on the internet.

The people who are rating this company more than one star are either... 1) Greyhound employees 2) Idiots who are not being honest 3) People who are being scarcastic How in the world would ANYONE consider this a 4 or 5 star business? This company is of such low quality that they employ thieves at their stations, and when you complain about it, they have the nerve to tell to contact a lawyer. That is exactly what I'm going to do. I've contacted the attorney general and the BBB and the Federal Trade Commission about the whole incident where a Greyhound employee in Shreveport, LA went into my luggage and stole some merchandise. That is the only way I see this problem being resolved, and that is to take them to small claims court and let a judge decide what should be done. Chances are these morons won't show up for court and I'll win by default so it's a win win for me! Never take Greyhound. You may actually be better off hitchhiking.

(MARBI CARD INC.)USA//PRIVETE COACH***** CONNECTION.ADVERTISING.USA.TRAVEL). OFFICE.U.S.MAIL.DIRECTIVE:MARK C JANSZEN//MARKETING.DIRECTOR USA). CONCERN'S//TEAM@STAFF.PROJECTION'S.US.AMERICA.TOUR'S!). JAMIE SMITH@JAMIE TRAVERS//POSITIVE USA RESPONSES!YA! CORORATE.AMERICA.SAY'S.PRIVETE COACH//TEAM@STAFF.) USA.MAIL FORWARDING TOO:MARK C JANSZEN 1445 25TH ST NE.SALEM OR,97301-1554,USA). UNITED STATES.TEAM//STAFF//NEW LOCATION'S!THANKS!MARK).1//5//2012))))). GREYHOUND COACHLINES #1 PRYORITY//USA.TEAM@STAFF//GOAL'S//TRAVEL.CONNECTION'S UPDATES//VIA//FAX//SYSTEM'S@RE:DEVELOPMENT//1//5//2012//CORPORATE AMERICA).

I am so dissapointed with greyhound I hate to have to rate it with even 1 star. Greyhound is terrible, and I will NEVER ride it again. I've experienced a lot on greyhound but this has DONE IT. I was suppose to departed on a 1:40 ride out of St.Louis to Huntsville,Al which was to arrive in Huntsville at 12:05 midnight. We did't depart till 30 mins later. when we finally left, the ride was descent until we hit kentucky around 6:00 p.m. when the bus decides to breakdown on the side of the road in the middle of no where. the driver informed us that they would send another bus but, we would have to wait till the driver in nashville come in which was 2 hours until we got another driver. thats not including how long it would take him to come, that's just how long he would have to travel to get to nashville. In all we had to wait 6 hours on the side of a dark ride until the bus came. I was one of the few women on the bus so of course I was nervous. the other bus arrived at 12:30 a.m. we had to transfer our luggage to the other bus which both buses were on a dangerous hill where many could have fell down the hill. I am a 120 pound women and i personally had no help trying to pull my luggage until the last minute, where i practically could have seriously hurt muyself in the process of doing it. we got the luggage on the bus and we left for Nashville. we got to nashiville about 4 sumthing. i was originally suppose to re-board the same bus, but as we got of the bus driver had no annoucements to make; we just had to get off.we we got off our luggage was scattered everywhere and everybody was running around like a chicken with their heads cut off. none of the bus drivers could tell us anything. they didn't know anything. after running around, they told me what line to get in. i still had to wait till 8 A.M. to leave for huntsville. I stood for 4 hours and we finally headed out to huntsville. I had to use the last money i had to catch a cab because all my rides had obligations to other things at that point or either sleep cause they were trying to wait up for me. greyhound took my money, talked to me like i was nothing, had me stranded, and cause me to spend my last money on a cab, and not to say had me in a dangerous situation. greyhound doesn't care about anyone. also it was only one man working his hardest and the supervisor wouldnt even help him when he was being called. i guess anybody can manage these days. i recommend to those to spend those hundreds to fly cause it's worth what you go through with greyhound. if anyone asked me should they catch the bus or get a ticket for them, i will persuade them not to ride and not support them in getting a ticket. somebody need to do something about this seriously. it's pitiful.

I want to salute you,for Mphile she working at Durban station she knows how to take care of clients,she helped several times,she can wear a smile under all difficulties.I told her once about my health problem when I traveling by bus,she always get the suitable seat for me,please learn from Mphile how to serve customers,keep it up and God bless you with showers of blessings.

Buses were late, drivers were rude and made unnecessary stops and breaks--not listed in the itinerary, an entire day was added to my travel time from Utah to New York, and upon my return my baggage was lost. You know what they've done about any of this? Nothing. I don't know how you manage to lose baggage and then have it completely unaccounted for. I want my bag or my money back.

I purchased a ticket from New York to Detroit, originally the bus should have went from New York, to Cleveland, then Detroit, but the tire blew out and they transferred us to a bus to Pittsburgh, then Cleveland, then Detroit.. Well to my surprise I went to Cleveland only to be told I should not have used my ticket in Pittsburgh, and they could NOT put me on the bus to Detroit.. so i had to spend my money buying another ticket, then when I got on the bus the driver kicked me off instantly for being on the phone to wish my mother a MERRY CHRISTMAS, then Kicked me off and said "Merry Christmas Bitch", and I had to wait in the Cleveland on Christmas day for 7 hours waiting on the next bus to Detroit.. Why would I spend my money buying a ticket to NY to Detroit, only to get left off in Cleveland, and return from Detroit? I WANT MY MONEY BACK

I purchased two tickets via the 7 Eleven Greyhound Cash Payment Card and when it was time for me to go I had misplaced my receipt that I received from 7 Eleven, so not thinking that was a big deal considering I still had the payment card and my confirmation number and a valid ID I went to the bus station thinking they could just reprint my ticket.... To my surprise they would not reprint me a new ticket. I could not believe it!!! I went back and forth for 15 minutes with the rep at the front desk and they simply would not do it. I asked why and they said that it had already been printed once and could not be printed again... I called all over because I just could not believe this was happening and got the same thing every time. Nothing I could do without the receipt. So they just basically took my $136 cash and since I had no receipt I couldn't use the ticket. They kept saying the receipt was my ticket. LOL! Unbelievable!!! Everywhere I called I got a barely english speaking hispanic person that clearly didn't know what the hell they were doing... I will be filing a complaint with the better business bureau.

it funny how you travel 200 miles.and your bags end up 1500 hundred miles from where you are ,or going.and it take 7 to 14 day to get them back.i am not at home,so i have to reby what i had in them.the only problem ,i had a stroke 2 yrs ago my health is not good.some of my meds are in the bag.you can by insurance on the bag .but they do nothing to help you out be sides be rude, and they dont want you to fill out a complaint.i fell at least they can be nice on the phone.but they are not.come on where my bags are they are sending more than three bus my way a day.i do not like the hospital so i hope i can get my meds back.so

What should have been a 4-hour trip from Washington, DC to New York (Bus depart DC 2:15pm) turned out to be a 7-hour trip. The bus driver was hopelessly lost! DC to NY is a straight "shot" on the highway I use to do it once every two weeks. I am at a lost (no pun intended) how the driver ended up in Staten Island at one point!!! Driver said he was not familiar with that route!!! With the invention of GPS HOW COULD SOMETHING LIKE THAT HAPPEN -- Instead of calling the bus depot to get directions why not use GPS on his cell phone!!! Don’t all cell phones have GPS -- this experience is inexcusable