Greyhound Bus Lines Corporate Office & Headquarters

Where is the zero for horrible service-all around. Greyhound is a pathetic company. Call centers are in Columbia and Guatemala and they don't speak nor understand English. Thousands of jobs for the American people outsourced. Calling directly to customer service in the states takes hours. Then you state your concerns, give them the information and they say you are all set. BS. I asked to speak to a supervisor after being hung up on twice. Supervisor told me that he did not have to help me and that my concern did not warrant his assistance. Are you serious?

My complaint pertains to corporate Greyhound and customer service. I have been requesting a copy of my receipt for reimbursement for over a month now, and have been routed and re-routed to every division of Greyhound that exists. I have been hung up on (phone), given inaccurate information, provided with phone numbers that don't connect to Greyhound, spoke with various rude and unknowledgeable customer service associates, and still no luck; there have been 14 separate phone call, most of which have had a waiting time of at least 30-45 minutes. And as for the legal department, none of their customer service represenatives have been able to provide me with a phone number where anyone picks up. I am suprised that in this day and age, that such a poorly run company still manages to stay in business; I assume that this is because they take advantage of people who do not have the financial means to travel with a better transportation company. I have found nothing customer-friendly about my experience, other than the fact that my driver was polite. The accountablity of Greyhound is the poorest I have ever encountered. I will never use their services again and highly suggest that others think twice before using Greyhound.

Greyhound lost my luggage 2/21/07 at Oklahoma City during a busswitch.I left Las Vegas 2/20/07 after attending NBA All Star Weekend.I had 2,000 of missing items and to this day,Greyhound Corporate Staff is ducking me.I will stay on them until they reinburse me.Told the news media about their poor customer service,their shady lawyer Lauren Mazzeri forged my signature claimg I cashed a 250 check which they tried to settle.It was insulting so I stayed on them to this day.Greyhound luggage staff stole my lost luggage at Oklahoma City.

I'd like to get a refund due to the irresponsibility and neglecting of this company, I was supposed to leave my point of origin in NJ at 11am 6 April 2012 to arrive Jacksonville Fl at 8am 7 Apr 2012. The poor planning of this company has kept me stranded in Charlotte NC until 9am today 7APR 2012 making my arrival at Jacksonville FL at 3pm of this day. I'd like to demand a refund for my money for the inconvenience this company has put me through. How can a company like this be in business. I wish there were negative stars for rating in order to give them 5 of them......

Greyhound advertises "Advanced purchases" and "Web Only" specials but when I tried to purchase them online, the web site told me that I had to make the reservation by phone. I called the little 1-800 number only to get someone whom I couldn't understand & couldn't understand me. After doing everything but playing charades, the man told me that he could be of no help and I would have to purchase the ticket in person. So I got in my old 1996 Honda Civic & drove 32 miles to the nearest Greyhound Station where they charged me,not the $38 online price, but a whopping $106 because I did it in person when they were the ones that left me no choice. And what's the deal with this "gift" charge if the cardholder is not the one traveling??? If that is not a crock of crap then I don't know what is. It's price gouging & it's NOT FAIR! They take advantage & make you pay full price instead of letting you purchase the deals that they have advertised online. I went to the BBB because Greyhound SUCKS!

Reference Number 87164133 Wichita, KS bus left an hour late 3/15 and didnt radio ahead or use the almighty cell phone to let them know in Oklahoma City, OK that they would be late. Connections were missed and passengers were left to fend for themselves from 10 p.m. until 6:15 a.m. NO ONE CARED - No Customer Service. A 19 year old girl was left to communicate with non-english speaking passengers as to what was happening. DO NOT ALLOW YOUR LOVED ONES TO take the Greyhound Bus - this trip cost $185 one way and another $100 in fees to find safe lodging; taxi & motel. For this amount We call can fly and when we miss the connections - at least we are SAFE in an airport with the amount of security that we all have to encounter. HORRIBLE HORRIBLE customer service. Media Relations, station managers, customer service DO NOT CARE!!!

My daughter traveled on Greyhound twice 6 months apart. I must say that they are consistant on both occassions they lost her luggage. They were also consistant with being rude and unhelpful. Because she is only 17 they refused to file a claim for her lost luggage stating she needed an adult to file the claim for her. Calling trying to get any information from Greyhound is a waste of time and energy. I have called the Houston office daily for the last month Monday - Friday without ever getting someone on the phone to address my issues. If you want to endure horrible service,and rude uncaring staff.

Impossible to get ahold of, No help when you do speak to someone. If it was possible to give them a lower rating I would. They spoke to me like I was ignorant and made no effort to assist me. I spent 13 hours on hold and was hung up on twice. When I finally spoke to someone I was asked to call back at a later date. Thanks Greyhound, maybe if you had quality service you wouldnt have so many calls from people trying to handle your mistakes that you could answer the phone at some point. And try training the phone operators so they are able to help someone.

Let me begin to say if you ever ever need to get a refund you better be prepared to get the worst customer service ever. I sent in the information they reqested to have a ticket refunded to me that was issued in error because of Greyhound. I sent that in on December 13th 2011. I was informed that I needed to allow 6-8 weeks to have the refund from the time it was sent. Now remind you have they have all of my contact information to include my name which I am the one that purchased the ticket not the traveler, my address and phone numbers. After numersous phone calls and them telling me they don't have the information yet as of Feb 9th, 2012. They also don't want to give you out their name when you ask for it, I called back again on the 14th of Feb after 90 minutes of being on hold and spoke with a service rep that said they finally received my information on the 20th of January and now it will take 6-8 weeks for the check to be processed. You can imagine how that went. So I finally got the check from them on the 23rd of Feb and it was made out in the name of the passenger not me which they were well aware of who paid for the ticket because they had all the info. So I spent a total of 220 minutes on the phone being on hold to finally get someone that said I have to mail the check in with a letter on why I want it reissued. Can you get that. Then i told them I wanted to speak with a supervisor and then put me back on hold which put me back in the que. I got disconnected from them after another 30mins of holding. So today I called corporte office and they are no help they will either transfer you back to the customer service center or you leave a message for someone. I will NEVER use this bus line again for anything and the customer service is the worst I have ever seen. Then they have a recording that tells you to call between 10-2 Tues through Wed for the least busies

I am a former driver for Greyhound Lines. I last drove in 1990. I was a paying customer having no possesion of a Pass. In 2004 I had the occasion to ride the bus from Kentucky to Montana. In Louisville KY the connecting schedule was late delaying our departure by 30 minutes ... no problem. Upon loading, the bus assigned could not seat the number of riders and we were asked to move to one of the longer busses again delaying our departure (Umm ... 47 people moving their own luggage and baggage with no assistance) delayed our departure 30 more minutes ... now an hour late. (My big problem ... the driver never took the time to give the equipment a pretrip inspection). I was making a connection in Chicago for Minneapolis and further west. In Indianapolis IN I asked the driver if he had called his counts in to Dispatch, he rolled his eyes and replied he had and the connection would be waiting. Between Indianapolis and Chicago another passenger found out I had driven for Greyhound in the past and started complaining to me stating that the driver of the connecting schedule had gotten lost once and actually pulled the bus over so he could take a 30 minute nap. I heard this from others also. (More problems ... improper route training and lack of rest for drivers.) We had a 45 minute connection time in Chicago. We arrived in Chicago just in time to see our connection backing away from the terminal. The driver dissapeared and did not stand by the door as people disembarked. As everyone rushed over to the Departure Gate and waited for 30 minutes for perhaps a Second Section (aka Double) it became apparent it wasn't happening. I went over to the Customer Service window and asked if I couls speak with Management and expained that 12 connecting people had been left stranded. She was not aware of this but when I told her of my relationship with Greyhound she was able to get a bus to Minneapolis for the twelve stranded customers!!! The rest of the trip continued with no problems. As a driver I was taught safe opporation came first. I was also taught that "Serivice with a smile goes further than service with a snarl". In busy terminals it can get chaotic and frustrating and unfortuately the driver (wearing the name and logo of the company) gets the brunt of everyones frustrations. I was taught to empathisize and say that I understaned the problems, find someone that can find a solution if I couldn't. Above all, keep the bus safe. Alot of terminals are operated as franchises. They are not direct Greyhound emplyees. Yes ... I remember the way it once was.

i rode the bus in dec.2011 from Bradenton, florida to New Orleans. The bus driver made me put my luggage in the luggage compartment instead of taking it on the bus seat area with me. i asked for an explanation as it was a small carryone bag. he would not give me one, just said put it there, pointing to the baggage compartment. i waited till the last minute to ensure it went on. when i got to New Orleans, it was not on the bus. I waited for 2 buses to come in from florida and then left. I took another bus that night to mesa arizona after lodging a lost and found claim. the suitcase was eventually found and shipped to mesa, arz. 5 days later. By this time i was in canada, so my sister picked it up but had to pay 50 dollars for expresss charges. had it arrived in New Orleans on the same bus as i had it would not have cost me 50 dollars. I am having trouble now claiming my 50 dollars which should not have been charged me.The buses and stations were very dirty the whole trip although the bus drivers were generally polite and helpful. Cathy ??? at the mesa office was very helpfull and i apprecate her assistance in providing me with proceedure information.

Let me start buy saying one star is too much. My mother passed away and I sent my tickets in for a refund. I have been given every excuse under the sun for 5 months now. I see all these complaints and realize Greyhound is taking advantage of the little people for thier own capital gains. I have contacted the Attorny Generals Office. I suggest you all do the same. One complaint may not be enough but a hundred is a loud screaming voice for justice. Let's all band together and dig deep into Greyhounds pocket like they have done to us.

My baggage was totally lost when I rode the bus,filed sclaim and it wasn't even done right I'm told I may just have to take a lost on this I'm even thinking of suing but don't know

Let me begin by saying that Greyhound has gone to the dogs!! A member of my family purchased a ticket, Detroit to Baytown, Texas, on 2/16 and as of now, 12 noon on 2/21 has nnot reached Baytown. The cause of this delay is due partly to Greyhound and partly to Western Union. Upon arriving at Nashville, Tennessee there was a scheduled layover. When he went to catch his connection he was sent to the wrong gate and by the time he got to the right gate the bus had departed. According to what I have learned, company policy says if you miss your bus, you must buy another ticket to continue on, so he bought a ticket from Nashville to Baytown, $168.00. The ticket from Detroit to Baytown was $189.00. This totals $357.00. This is airline fare from Nashville to Houston. Since he was directed to the wrong gate by the ticket agent, causing him to miss his bus, I feel that a refund in the amount of $168.00 is in order. Your prompt attention will be appreciated. Kenneth Epperson P. O. Box 87 Mt. Belvieu, Texas 77580

After being involved with owning a busline in a rural nw area and being involved in driving passengers, riding herd on sub agencies and also being an agent for Trailways I certainly know the problems & expenses that go along with running a busline. I can see why alot of the problems listed exist, also drivers that push their rude comments towards their customers (only because the union allows them all kinds of on the job leway)which has nothing to do with how the company they work for would like them to treat their riders... why they dont realize they are jeopradizing their own job? I do not know. They should be there for their riders and try to be as helpful as they can, so the person will want to ride again. Of course they have to have control of the people on the bus and do run into people who try and take advantage of them and the other passengers. These passengers have to be dealt with and sometimes the driver is in a dangerous position. Its a tough job some days, but mostly a good job. If you like to drive and enjoy people. As to the bus listed above leaving with no airbags, as far as I know a bus will not move unless the air is UP, so I would guess the bumps were a flat tire(a inside dual being flat can catch the coach on fire)...

I really think 1 star is too good for your company. Your employess at the Tulsa Ok. are the rudest people. Dwayne yelled at everyone constantly like we were all children. Yelling that everyone needed to sit down and stay inside. When a girl asked if he could help her, he said "NO" and just kept walking. I asked where my bus was because it was late. Maria said she wish she knew. Said the driver didn't sign out from last stop so she didn't know when the bus would arrive. She said it could be a while. I waited at the bus station til 8:30 no bus. Went back to my friends house and her mother called the station. Dwayne answered the phone and wouldn't let my friends mother finish a sentence. He said the bus was gone. He said it left at 8:30. Thats wrong because I was there a 8:30. When Dwayne was told this he didn't want to talk anymore and handed my friends mother over to Maria. She was equally rude. She tried the same story and when I told her I knew the bus didn't leave then she put her on hold forever and then came back and said the bus arrived at 8:20 and left at 8:40. I think Greyhound doesn't know anything about their schedules or what buses they are talking about. They don't care about there customers. I guess riding a bus means you allowing them to abuse you. While writing this, I have been on hold with Greyhound for 17 min so far. Now I know why service is rotten at the terminals. Its rotten at the corporate headquarters as well! Apparently no one runs the company. I guess they figure if you ride the bus you are poor and can't do anything and that you will ride again because its all you can afford. So I guess they don't care about improving their business. Greyhound is a joke! By the way, I am still on hold. Apparently, so many people are complaining, they can't keep up with the calls!

On February 6th, 2012 my two daughters and myself were travelling from San Diego to Palm Springs. I had purchased the tickets about two weeks prior to our arrival in San Diego. The people at the depot were very friendly and polite, however, when when we reached San Bernardino we had to change buses and drivers. The driver boarded the bus at 10:45am and realized there weren't enough seats for all the customers who had purchased tickets. There were 4 people standing in the isle and my daughter was one of them. Instead of selling the exact amount of tickets for this run or ordering another bus to be on standby the driver approached all 4 of these people and asked if they would mind standing until we reached the next stop, approximately half an hour out and about halfway to Palm Springs. Instead of having to wait for another bus to arrive all four people said they would stand but they did not approve of this situation. The trip from San Bernardino to Palm Springs is only 62 miles in total. I don't know about the other passengers on the bus but I was totally disappointed and also aware that this driver was breaking one of the Greyhound laws... no passenger shall stand in the isle while the bus is in motion. My daughter had previously been in a serious car accident and her balance would have been drastically off if she had not had me to lean on. What would have happened if we had been in an accident? Would Greyhound be paying the law suit or would the ignorant bus driver? Aside from this incident... when a seat did become available at the next stop the driver asked my daugher if she would like to take it. She moved into the seat next to a very obese lady and she accidently sat on a large portion of her thigh. The woman grabbed her excess fat, lifted it up and nicely plopped it on my daughter's lap. For the next thirty minutes my daughter rode with this woman's fat on her lap. How do you explain not selling this woman two tickets so she could take up two seats all by herself? Greyhound in Canada sure operates in a much better fashion than that in the USA I can tell you that. We will never travel American Greyhound again and I will advertise for you rest assured!!

I WOULD LIKE TO COMMEND OPERATOR MICHAEL WILSON A FAYETTEVILE, NORTH CAROLINA DRIVER. HE IS VERY PROFESSIONAL, COURTEOUS AS HE CARES ABOUT HIS RIDERS. GREYHOUND NEEDS MORE DRIVERS LIKE HIM

Why is the bus station in Beaumont, Texas moving to a smaller populated town? What are you all trying to prove to the public. Now you are giving a larger populated town farther to go to get to you bus station. WHY? I know you all have a great answer, you always do even when you loose luggage. Great Customer service sells too. Not just the ride on Greyhound.

I was traveling back to school from Boston to Michigan and Grey hound Lost My Luggage!!!! I was in school for a whole semester with no clothes, no laptop, no nothing! they told me they would look for it and not to worry. And after weeks I called back and no one knew what I was talking about! No one looked for anything. I wrote on their lost and found paper and listed all my lost belongings and 6 months later I get a small check that will only cover the coat of the suit case. I will never ride the greyhound again. This is the second time this happened to me. the first time. they said it was lost and made me write a list. but i was determined to look for it myself because i didnt trust those rude people at all!!!! They brought me to the back with all the lost luggage and it was sitting right there!! no one even looked because if they really cared or tried to look they would have found it. THEY ARE UNPROFESSIONAL, CARELESS, RUDE, AND THEY SHOULD ALL GET FIRED!!