Greyhound Bus Lines Corporate Office & Headquarters

I have been on the phone with the corporate office for the last 20 minutes waiting for someone to pick up. I have been fighting with Greyhound for the last almost 2 months now. I bought a ticket this past February and they told me I have a year to use it or return it. I chose to refund it since I was not going to use the trip. Well, I refunded it and I have the conformation ticket and everything but no money! I called and asked when they would refund it and they said they already have and I have bank records proving they did not. I am now waiting to hear what the corporate office has to say but I am not hopefully....at all. All I have to say is I will never buy greyhound again. Instead I will go to Amtrak or some other one that is respectful as well as prompt and such.

my son has had a lost bag for 5 mo. they said they found it and it was in texas!! and to give them 7 to 10 days to get it here i was like yes !!! it has been more than 30 days now and they say you have to have the pink claim form!!! never had one sent to me from the start. now they offer to send me one . and tells me the 90 days start all over agine!!! and give my like 6 differnt claim numbers for each time i called . shity travel+shit service+lost bags+ nasty drivers= grayhound!!!!dont waste your money thinking you will save some !!!

During the Thanksgiving holiday, on sunday, my dauhgter was returning to NYC from DC. The bus was over booked by 97 additional people, instaed of having an additional bus, Greyhound decided at 12:45 in the morning, to make those people wait until 5:45am for the next bus. The horrible tradgedy was, there was no announcement nor did they inform any of the people standing in line waiting. I would have never found out, but I went to the counter for clarification. The customer service people are poorly trained and have no idea how to treat the public. With that being said My entire family will never ride Greyhound again, we will take Amtrak or Mega Bus. Although Amtrak is more expensive, they are more professional and curteous, The company culture starts at the home office.

I am calling corpus news center today and will have them talk on the news tonight about greyhound service where are my dam bags you guys sent them now where are they I have no clothes I had to pay 200 dallars for ticket plus all new clothes you can't get my bags for me maybe the news can screw you guys

I and many others commute from Santa Ana to Sacramento on Sunday evenings, having tickets for departure at 9:15 PM. The first part of our journey is a bus from Santa Ana to Los Angeles, a 55 minute ride, connecting with the 8-hour ride from Los Angeles to Sacramento. Well, the bus from Santa Ana to Los Angeles is extremely UN-RELIABLE. Many times, it will not even show up. So, passengers like me end up either missing our trip all together, having to spend $90 on a taxicab, or try to organize a carpool at the late evening hours. We have complained to regional manager several times, she promises to take care of it, but nothing happens! This particular route is being contracted to Crucero. If this state of affairs continues, we will have to take it up to the PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA and other regulatory entities in Sacramento. Lastly, Greyhound should teach its staff to be courteous, responsive to consumers, and polite. They seem to operate as though they were running a company in Africa! May be they should shadow the Amtark staff for a few days to learn the basics of customer service. On a related note, I booked a ride on Greyhound from San Luis Obispo to Los Angeles on 11/9/11. Few hours before the departure, I called their 800 number to find out the location of the bus stop. On getting there, the locals told me that Greyhound has stopped using that for last 2 years! I have to hire another taxi to go to their actual bus stop! How long does it take to update such a crucial piece of information?

I'm a college student and had purchased two one-way tickets from Greyhound... from Minneapolis, MN to Las Vegas, NV and from Las Vegas, NV to Minneapolis, MN... more than $420. Two minutes after pressing the button to confirm my purchase, I had decided not to go. I immediately went online to cancel my purchase and found no cancel button. This was very odd to me because I had never been on a site that didn't offer a cancellation option or the ability to cancel within a certain amount of time from the purchase. Now, almost 5 minutes after pressing the confirm button, I searched for and called the phone number they had listed. A machine answered and directed me to call another number. I called the number and a lady answered. She advised me that the number on the Greyhound voicemail is not correct and that they have contacted Greyhound several times to change it. She gave me another number which was for the bus station. I called the station and they gave me another number. I called that number and a machine told me to call the first number I had already called. I couldn't believe it! I kept calling all kinds of numbers until I finally talked with an actual person instead of a machine, they told me to go to the bus station and they would refund my money. The bus station is 45 min to an hour from my home and I had to work that night. My ticket was for 5:30 a.m. the next morning and their offices closed at 7 p.m. I sent an email to customer service and then went to work. I decided to go to the bus station before the bus departure time to try to get a refund. They informed me that they could not refund my money but I could send the original ticket to their corporate office and they would send me a refund. As soon as I returned home, I wrote a letter and sent it with the ticket to the corporate office. I received a response to my email several days later notifying me that they could not refund my money but would give me a voucher good for travel within a year. This is simply unacceptable. A $420 online purchase cannot be cancelled within minutes from the time of the original purchase and I cannot get my money back??? I'm still working on it and really hope Greyhound returns my money. I would hate to think that a big company like Greyhound would actually keep my money since I had been trying to cancel my purchase so soon after pressing the button. That is a lot of money, especially to a college student.

About 2 months ago i was on greyhound bus heading from Ithaca NY had my stuff under the bus Until i got to Knoxville TN at that stop someone took my stuff off from under the bus and never put it back on mind you thats 2 months of calling them and asking them have they found my stuff, no one can help out nevermind the Knoxville one does not pick up the phone at all i have tryed calling them 20 times in the last month or so and every time no one picks up whats the point of having them there if they dont even pick up the phone?

THIS PAST WEEKEND i TOOK THE GREYHOUND BUS AT THE ATLANTIC CITY TERMINAL 11/20/2011 i PURCHASE THE TICKETS MY WIFE AND I FOR THE 1:00 PM BUS. i NOTICED THAT WHEN i FIRST ARRIVED WE WERE TOLD WE HAD TO USE THE KIOSK TO PURCHASE TICKETS THERE WAS LINE BECAUSE THERE WERE ELDERLY PEOPLE THAT DID NOT HAVE A CLUE ON HOW TO USE IT. tHE ATTENDANT WHICH WAS ONLY ONE- WAS BUSY. aFTER 3 ATTEMPTS i GOT MY TICKETS BUT STILL HAD TO WAIT AND ASK THE ATTENDANT WHAT GATE ? WHEN WE WENT TO THE GATE THE LINES WAS VERY LONG WE DID NOT KNOW WHERE OR WHAT LINE TO GET ON. pEOPLE WERE NOT THAT RECEPTIVE i GUESS BECAUSE OF THE LONG WAIT AND CONFUSION. WHEN THE BUS ARRIVED WHICH WAS 1:30 PM PEOPLE THAT WERE ON THE LAST OF THE LINE CUT PEOPLE OFF INCLUDING AN ELDERLY LADY WHO WAS BEHINMD US CUT PEOPLE OFF TO GET ON THE BUS.BY THE TIME WE GOT TO THE DRIVER ALL SEATS WERE FILLED AND WE HAD TO SIT AND WAIT FOR ANOTHER HOUR. iTS A SHAME THAT PEOPLE ARE SO SELFISH BUT i ALSO BLAME gREYHOUND BECAUSE THEY SHOULD HAVE SOME RETRACTABLE TAPE BARRIER WHERE PEOPLE CAN WAIT AND NO ONE ELSE CAN JUMP THE LINE. tHIS CAN ALSO BE USED FOR PRIORITY BOARDING WHICH THERE IS ANOTHER $ 5.00 COST BUT THIS WILL ULTIMATLEY BENEFIT GREYHOUND. cURRENTLY SINCE THERE IS NO BARRIER PEOPLE WILL NOT PURCHASE THE PRIORITY TICKET BECAUSE PEOPLE ARE STILL GOING TO JUMP AHEAD OF OTHERS.vOICING MY DISMAY WITH GREYHOUND WHO i FOUND SHOULD DO BETTER TOWARDS THEIR CUSTOMERS . EMILIO ROSADO-718-787-3050

The only reason you dont get five is because the catalyst of the evaluation begins with an overbooked bus which caused me to miss a whole day on my journey. What I didn expect, was a visit from the local pizza shop with more than enough for all displaced passengers. In this economy, the bottom line rules. Its great to see that at least in Gainesvile Florida, They get it. THANK YOU.

I had a very good ride with greyhound from Boston MA to New York City it was on the Express sevice the bus was late but the agent was nice about it and we got meal vochers in NYC I shipped a Package that day so I would not have to carry it and they were nice to

ok I truly hate greyhound piss poor environment,and PISS POOR workers..all have attitude and and are in need of there own reality checks... the seats are stained of smeelll piss with farts,not to mention there in every hood location what where they thinking when they built this ...this whole american opperation is a freaking slave trade. illuminati BS

I WAS THE LAST PERSON TO BOARD THE BUS GOING TO HOUSTON, TEXAS ON THE 4TH OF OCTOBER, 2011 FROM LAS VEGAS, NEVADA WE WERE WUPPOSED TO ARRIVE ON OCT 6, 2011 AT 10:00 A.M DID WE HECK NO WE WERE STRANDED IN 20 DEGREE WEATHER IN FLAGGSTAFF,ARIZONA TO TOP THAT OFF ONCE WE ARRIVED TO AMIRRILLO, TEXAS WE WERE STRANDED FOR ANOTHER 5 HOURS TOTALING 14 HOURS. THEY DID GIVE ME A VOUCHER THAT WAS MAILED OUT ON TH E 10TH OF OCTOBER, 2011 IT IS NOV 3RD, 2011 I STILL HAVEN'T RECEIVED IT IT SUPPOSED TO TAKE 7-14 BUSINESS DAYS AS YOU CAN SEE IT HAS BEEN WELL OVER THAT I'M EXAUSTED

I have attempted to pick up packages shipped via Greyhound on 4 separate occasions this year (2011) and not one time was staff able to find the package without me making multiple trips to the station. The packages were there in their possession, but staff could not find them on any of these occasions. Something is wrong or sombody is incompetent. One particular package was received on Sept. 25 or 26th, 2011 and even after multiple trips and inquiries by me and the sender, the package was never found. When I went down yesterday (October 27, 2011)to pick up a package that had been shipped the day before, Greyhound staff gave me the September package instead. No one ever contacted me about the arrival of the September package since its arrival, even though they had proper contact information. When I returned to the station for a second time, staff was able to find the package that they could not find less than an hour earlier. This company should not be allowed to take customer's items into their possession for shipping purpose and not keep any better track of them than they do. I can honestly say that I have never seen worst customer service and would rate them a poor minus. They are certainly not entitled to any stars.

I can't rate this poor excuse of a company. Worked for them in Alberta adn the boss was a total a-hole,who believes in nepotism and old gossipy women. Their security sucks like so big time! Get a proper security protocol going and whats up with the cattle gates, not a very secure sorta means of keeping out the insecure. So, I feel alot better that there is this medium to VENT and that I am not the only one. Oh yeah, if you have children under a certain age, you must pay 15.00 until they are 16, what a money grab from a third, I mean fourth rate company! Use RED ARROW in Calgary, its just a lil more and you actually get good service.

i posted earlier about an issue i had and just wanted to finish it off by saying now, a month later, greyhound mailed me 4 tickets ... i only need 2, and 2 of them are for the wrong date. they will not refund my money. everything is wrong with this company.

If they would've had a rating with 0 stars, or negative stars, I would've chosen it as Greyhounds rating. On August 31, 2011, I tried to buy a ticket online for a buddy's girlfriend to travel from Green River, Utah to Junction City, KS. She was to go to the 'will call' window to pick up the tickets to come home to him. He didn't have a debit or credit card, so I helped him out by charging my Chase Visa, while he gave me cash to cover the purchase. After going through the greyhound.com website and completing all the information, specifically the line "Are you the cardholder?" "yes" "Will you be traveling on this ticket?" No and so forth. When we were done entering the information, particularily my credit card information, the ticket receipt was ready to print, which I did. I was alarmed to see that I was named as the traveler and would need to pick up the ticket the next morning. The website had misaligned some of the information. I immediatelly called my credit card company to cancel the transaction and thought no more of it until I spied a charge of 181.90 on my September bill. The receipt is dated 9/30/11 and the transaction is dated 10/1/11. I called the Dallas corporate office and was given a number and address to a company in Topeka, KS who 'handles' such complaints. I called them and was told that I'd have to write a letter, identifying the one of 25 greyhound bus lines that run in that area (all LLC's) and then present a good argument as to why I thought I deserved a refund. My buddy's girlfriend, meanwhile, never showed up, nor answered his calls, nor called him. He's relieved he's not out the 190 bucks, however, I am a little irate about the slovenly care given by the greyhound employees towards the consumer. I will not rest until this is resolved in my favor. That money would pay for a months' worth of groceries for me so I'm just out, but I ask, what did the Terminal operator in Green River do with my ticket?

Everyone on this site who was screwed by Greyhound should write to the Dallas,Texas Congressman and Federal Trade Commission in DC.The more complaints,the FTC will take action against CEO David Leach,we all should write to the Dallas News Media about their poor customer services.Greyhound doesn't want their reputation ruined and exposed so we all on this site should do it.I bet they will pay me my 2,000 compensation money.

I am a concerned citizen. I am writing this message of correspondence,in reference to the poor treatment that Greyhound delivers to their black employees in Amarillo, TX. My friend has been a server for over 3 yrs and is one of the best employees that they have, never late, very seldom calls in and is very emaculate and cares about her work. She has been sexually harassed by other male employees, exposing their gentials on several ocassions and making provocative remarks etc.(just got a tap on the hand) , injured on the job while trying to perform her job to no avail( was cld a damn liar when she was trying to explain the circumstances leading up to the accident. Is always in tears on payday, because her check is always short(from $100 to $200+ dollars) and when questions are asked being treated insufficient and refused information to get to the bottom of the shortages. The lady deserves to be heard and considered. I am speaking up on her behalf because she fears she will lose her job if she tries to defend herself. This is down right unconstitutional and unfair. I don't know who will take the initiative to resolve her problems but SOME ONE SHOULD. She is just keeping all of this bottled up inside. SOMEONE PLEASE RELEASE THIS PRESSURE. Respectively Yours G. McKay

i work in customer service and have NEVER complained about any company EXCEPT greyhound. I made a reservation for the 22nd of december this year, and after confirming it online it said that it was for the 23rd, i thought i just made a mistake so i called the greyhound customer service line and they informed me that their website was screwy and you had to book it for the day BEFORE you wanted to go and that i had to go make a new reservation before they could refund me.... well i did, and 2 weeks later i called wondering why i haven't been refunded for the wrong reservation, and, after having to call a bunch of different numbers, got someone who listened to what i said then HUNG UP ON ME!! i have many other greyhound complaints, i used to take the bus everywhere... no more, i will find a new way to travel.

CONSIDERING THE COST OF KEEPING THE COACHES ON THE ROAD. I COMMEND GRAYHOUND FOR DOING THE JOB AT ALL. THERE IS NO EXCUSE FOR SLOPPY SERVICE, AND THE PEOPLE WHO WORK FOR GRAYHOUND KNOW THIS. NEXT TIME YOU RIDE THE BUS, BE AWARE THEY ARE DOING THE BEST THEY CAN UNDER THE CONDITIONS. KEEP HOPE AND GOOD OLD GRAYHOUND ALIVE. LOVE YOU GRAYHOUND. DON'T LET THE TURKEYS GET YOU DOWN, YOU'RE BETTER THAN THE OLD STAGECOACH, MUCH BETTER...