Greyhound Bus Lines Corporate Office & Headquarters

I travelled to Baton Rounge, La. this last week at companys expense. I have never in my life experienced such a nasty environment. Toilets that don't flush, terminal has not seen a broom or a mop with bleach on its floors since the day it was built. Haphazard operations at best, actually the bus lines in ethiopia are more efficient and equally as clean. Truly a third world operation. Bus smelled, was dirty, floors not mopped and lets not even visit the onboard toilet without hazmat equipment. Every terminal visited was in the hood, dirty, dingy, never seen a coat of paint or pressure washing. Truly a sad state of affairs. The only thing clean was the employees and of course the do nothing security protecting the travelling public from terror, but exposing us to hepatitis and other dreaded diseases. nasty, nasty, nasty. Clean it up, straighten it up, paint it up, and you have to do better than this. The homeless people outside the terminal can be used to mop and clean. wherever there is people there is an endless amount of cleaning to do. Counters, vending machines, handles, glass, floors, walls, all need to be cleaned on a daily basis without end. Better yet have the CEO travel by his own bus line incognito and do some observing.

EVERYONE at Greyhound has a SERIOUS problem. It's not just customer service; it's the drivers, cleaning people, food people, and on and on. If you are trying to get something done through customer service, YOU ARE OUT OF LUCK!! Tried for 3 months to speak to someone regarding trip to Chicago from Atlanta. Bus broke down and pulled beside the road 3 times before we got off at a truck stop. Waited for a replacement bus for 4 hours!! I received injury stepping off their bus and could not continue my trip. I returned my full ticket for a refund which never happened. Trying to speak to someone and understand their language and tone was unbelievable. I received very poor customer service; couldn't believe this lousy type of service coming from a corporation as Greyhound. They gave me the runaround and made me so physically sick, I said OHN. You know what, I told them that I will never ride with them again and nor my family members. I feel like going to each Greyhound terminal from state to state and tell everybody to get out of line, that they would do better by jsut walking. I've heard of their awlful CS but didn't believe them. I know NOW for myself-I WILL NEVER EVER STEP FOOT ON A GREYHOUND BUS AGAIN!!

Isn't funny how, companies can evolve to exceptional corporations and yet, at the same time have the power to go backwards. This is what this company has done. Years ago, Greyhound was the way I would have chosen to get to my destinations. I have fond memories of them. Now, my brother has been exposed to the same treatment the majority of the customers have. Ten pages of comments and over 100 (1 Stars) Poor Ratings. Dating from April 15, 2010 to now (9/22/11). It is obvious that Greyhound chooses not to take care of their employees (reprimanding them)or customers, but rather avoid the problems...problems that won't go way, but rather worsen. Just like everyone else, they are fostering poor customer service and yet we (the people) are still giving them our money. Money that pays for the employees salary. It is simple, we stop buying/paying for their services (which they do not honor) and they eventually go out of business or fix the problem. Which ever is more convenient to the CEOs (even if they are located in Scotland)...until that day comes...things we all can control. Just like this complaint/comment...it is too a number added to the list...may not even have the opportunity to make it to corporate. So the circle continues...all I know is that they too, have lost my business. My question is to Greyhound...will you step up to the plate...or avoid this comment like all the others?

i called your office regarding the treatment i received,, all i got was a letter telling me how sorry you was, now i will be getting a attorney very upset.

Gypped by Greyhound, with a bait-and-switch and unfair charges. Their phone operators and "customer service" are contemptuous of the customer to a degree I've never experienced before. Uniformly incompetent, almost unintelligible (they are bottom of the barrel illiterates based in Colombia and using VOIP which causes terrible sound quality over the phone. Some are outright dishonest, some are insulting and argumentative. I can't remember ever dealing with a large organization with such consistently bad, insulting, and dishonest phone operators. Incidentally, in fairness, the drivers and personnel at the station were professional and nice. It's the phone and customer service people who are worthless and behave like cholos and lowlifes.

Cinncinati is the worst customer service every i still havent got my bags and they never and i mean never answer the phone i live in Macon,Ga and that is quite a ride to go back to pick up my bags come to find out that they sent them to dallas to the warehouse all my personal things was in that bag they are so unprofessional i've never have experienced anything like this if anyone have a number to this warehouse may u please e-mail me at Mzlovie1969@yahoo.com thank you Greyhound needs to get it together

Greyhound is an awful company! Your company is VERY unreliable. NO one answers the phone so don't bother calling. A bus pick up that was over four and a half hours late is one thing but to then ask everyone to get out of the station at 4:30 because it was time for the employee to go home for the day during threating weather,a thunderstorm, and stand on the sidewalk is liable.Departure time was suppose to be 1:49 it left at 6:44. Leaving passangers to stand outside in the rain for over 2hrs! GREAT SERVICE...NOT AT ALL!!!!

I purchased a bus ticket from Renita, ticket agent, Buffalo, NY Ellicott St Greyhound bus depot, Sept, 4th 2011, she was kidding around with some guys ahead of me, when it was my turn in line I told her twice, Penn Station, NY NY, she asked me twice! , 'cause she was still talking to these guys !!...the next day I had to call the 1-800 # about baggage sizes, they informed me, when I gave them my conf ticket # that my ticket was for Port Authority !!.....I live 1 1/2 hrs from the station where I purchased this ticket! I called and talked to a supervisor and all he said was,"sorry, no refund".....I had to pay someone to take me down there to buy the ticket in the first place ! What am I going to do now ??? Jan here!!

Never again will I ride the greyhound bus. Not only did my trip take seven more hours than originally expected, I was taken from the bus I was originally supposed to board and transferred all the way through Texas and made to go without my luggage. Until I make it to my destination. Does it make sense to board the luggage and not the passenger???

My elderly aunt is disabled and she bought a bus ticket from Ocala Florida to Opelika Alabama on Sept 1st. She had three layovers; one in Lake City Fl, one in Tallahassee Fl, and the last one in Montgomery Al. When her bus arrived, the driver said he only had room for six people. She was third in line, and after he let the first two on the bus, he reached over her head to the people in line behind her to take their tickets. She was standing right next to him and he just completely ignored her. Even after asking him over and over, the man refused to take her ticket. He left her stranded! We had to drive for an hour and a half from Auburn Al to Montgomery Al to pick her up. She had bruises all over her arms because nobody would help her with her luggage. No way are we going to let this go.

I am DONE with Greyhound!!! They have the worst refund polices, terrible customer service, and I just cheat people out of their money.

I purchase a ticket via your website that Greyhound knew would not be honored due to service cancellation. I am furious. You only service alert says service will be suspended for cities in the northeast east of I95. My trip is in the south west of I95. I called n was told there is no toll free number for customer service and that I would have to wait until Monday to speak with someone about my refund. I never got a ticket because the will call window was shut in Durham. I have screen shots of your website and the time of my purchases. I cannot believe that you will have the audacity to make me wait to have my money refunded. You need to fix your website so people cannot purchase useless tickets and be charged for them. I will make a full formal complaint to consumer agencies, my congressman and local newspaper and station as well as to Greyhound corporate in TX. Please get my money refunded ASAP Larry d Fowler 347-639-3917, 919-661-3817 I cannot believe two people last night looked at this reservation and didn't tell me that this trip would not be possible due to cancellation. I spoke with a supervisor GUS at the 1-800-846-0754 number this morning he was not helpful he was condescending and rude. He should be reprimanded. And now you have the nerve to tell me i must subit a ticket which I never got for a refund. In writing? Are you people crazy or do you want a lot of negative publicity.

you have employees in Oklahoma who treat customers Very poorly. it was important my luggage make it to my destination so i transferred myself until i arrived in Oklahoma city, i tried to retrieve my bag but was talked to harshly by one of your employees who then assured me he would transfer my bag. he did not. the driver was of no help when i arrived to my destination with no luggage. the reason i wanted to transfer my own luggage was because i have heard far to many horror stories and lost luggage never to be found. i regret taking greyhound and will never do so again unless something changes and you start seeing to it that luggage is not Such a problem and you start hiring people who know how to deal with the public. every year my children fly me to Missouri but this year i asked to go greyhound. next time i fly unless something changes and you start caring about customers satisfaction. it does not take much it just takes a little but your company has none. it i have yet to find a way to actualy speak with a person about the horrible baggage man in Oklahoma city who not only treats customers as though he hated them but fails to do his job. your lack of concern for customer satisfaction is greatly in need of attention. lost luggage is a very big problem with your company. i would give you no stars but my only choice was one for poor. it would have been poor because of your harsh employees but Really deserves less when that same man Fails to do as he said. Adelaide Marie Bennett adelaidemarie@gmail.com

i just received a call from the very helpful person who is employed at the convenience store the bus stops at. my bag has arrived. i really do wish you would ask your employees to treat customers with at least a little bit of decency. many of your employees lack this. "thank you for traveling greyhound?" i think not

Sacramento, California 8/27/2011 Arrived at new buss station on Richards Blvd. 3:00 PM for buss from Sac to Reno departing 3:40 PM. Every employee including the poorly dressed/groomed security guards were unprofessional and extremely rude. While in line with only 6 other potential customers the counter sales staff person took 15 minutes to find baggage check tags, while we all waited. The buss arrived while we were all still in line @ . I spoke up and stated we needed to catch that buss; my two children were going to visit their mother. Buss driver came in building; I asked him if he was the Reno driver, he wouldn't even look at me, like I wasn't a person. I told him to look at me when I was taling to him, when he muttered under his breath he couldn't stand this shi#. My kids were still in line. Finally the sorry excuse for a supervisor came over, admonished us we all arrived to late for the buss and would have to wait 2.5 hours for next buss. Several in the line protested, including me, upon which the driver reluctantly waited for them to finally give us our tickets at 4:15. We were in line for 1.25 hr. with six people in line. Despicable! What do they do, go out to find the most incompetent people on the planet and then hire them. FOOLS MUST RUN GREYHOUND.

Worst service ever anywhere. Local employees (most who are overly rude)as well as apparently the corporate staff, including the President and CEO, doesn't give a damn about their customers. The bus to take my niece back to college departed exactly 1.5 hours late, not because of traffic, not because of weather, not because of mechanical breakdown, but simply because the driver didn't bother to show up on time. Even when he did show up, there was no sense of urgency tp load and leave. It was like we'll get on the way when we feel like it. Calling customer service doesn't help, they don't even answer the phones except during the week Mon -Fri (and maybe not even then). It is no wonder that no one wants to ride Greyhound anymore except as a lsat resort. I will never subject a family member, or even a remote aquaintance, to such a company again.

My daughter stood out in the rain in New York City with many other passengers waiting for a Greyhound Bus that never arrived. The pick-up time was eight o’clock at night and she arrived at seven. She was finally forced to leave at eleven thirty because the other passengers left and she was alone on the street. The pick-up location has no enclosed shelter just full exposure to the weather and everyone was caught in a rain storm. She tried contacting Greyhound through different numbers to determine if the bus was in an accident. Greyhound has no numbers to tell passengers if one of their buses is going to arrive or not. They have plenty of phone numbers when it comes to services that require payment from you. The bus drivers that maintain these routes should at the very least be given phone numbers of designated passengers to let them know the bus will not arrive. Clearly Greyhound is not interested in putting their passengers first. My daughter has very little time off of work to visit her family. Rescheduling is very difficult at best. From what I understand there is no cash refund on her bus ticket. Greyhound gets what they want and my daughter gets nothing, another indication of profits over people. My friends and family want to know what happen to the bus and why you have poor passenger communication. Based on other complaints I have read you appear to be a company that has very poor customer relations. I want my daughter to have a cash refund so she can reschedule a home visit in the future from a transportation service of her choice. The following information is about her pick-up location and reference number her ticket. I want this matter investigated. I will be filing my complaint to other websites so potential passengers can be warned ahead of time of you total lack of regard for your passengers. Bus Ticket Reference: 77743439 Bus Pick-up Location: N.W. Corner of 34 St. & 8th Ave. Curbside-Not Enclosed New York Penn Station, NY 12550

I took a trip from Albuqurque NM. to Texarkana Tx. this was a round trip ticket on the way to texas my trip was suppose to be 17 hours long ended up being 24 hours long the bus was crowded smelled like alcohol and the restrooms on board were not sanitary i spend my week in Texas August9th and on my way back they lost my luggage the driver or personel did not shut the cargo door properly and my luggage is on I-40 in Amarillo some where the driver did not stop immediately he went to the next exit and turned around to see if our things were still on the road how hard would it be to pull over and walk a few feet to pick the stuff up i am one of three people that lost their luggage that day i have the clothes that i was wearing that day and that is it no make up no shoes no tooth brush no nothing and no word from greyhound i guess i am going to have to get a lawyer to resolve this matter as much as i was hoping they would do the right thing they are proving to be a sorry company with sorry customer service and people wonder why every one is so lawsuit happy we dont like paying out the ass to ride on a funky bus that over books the seating looses your luggage and treats people like they are second class people i hope the other two people that lost their things that day are having better luck than i am i will never ride another greyhound bus every trip i have made with yall has NOT been worth the money!Also i have been trying to contact the corp. office all i get is a full mail box and no return phone calls! i cant begin to express my feelings towards this company i have nothing nice to say at all and will be glad when this nightmare is over

I finally arrived home last night after a nearly four day journey across the country and through a living hell thanks to Greyhound Bus Lines. The trouble began in Denver, CO. and continued the rest of the way on my trip from Washington State to North Carolina. I arrived in Denver to find that they had too many people on the bus already to accommodate me and about 20 to 30 other travelers. I asked why there wasn't another bus available and the customer service rep told me that the computers can't communicate with each other between the on-line ticket purchases and the terminal ticket purchases. I could see that the need was obvious for Greyhound to provide another bus for the travelers left stranded but it took them three hours to get another bus in to the station. I knew I would be missing the remainder of my connections from that point on but it just got worse from there. I finally made it to St. Louis, MO., behind schedule and getting very tired, where I and many others had to wait for two hours for a wheel chair passenger arriving from Chicago. Now, I was so far behind schedule that any hope of keeping my schedule was gone. When we left from St. Louis we went to Nashville, TN. where by now we had to face about eight hours layover because we lost any hope of the connecting runs. Everyone was now exhausted from this journey through hell and so Greyhound decided to send us to Atlanta, GA. to make connections with a run from there to North Carolina but, of course, we arrived too late and had to wait in the terminal for about six hours with no real hope of getting on the bus that was scheduled. In every stage of the journey the "customer service" was non existent. Nearly every person employed by Greyhound was rude, inconsiderate, mean, and downright evil. I will never use this service again. My advice to anyone considering "Going Greyhound" is don't do it unless you are someone who loves misery and abuse.

Horrible horrible service. first of all i waited till 3:30am for my bus to arrive in Phoenix, AZ. it was suppose to be there at 2:30am. Then on the way over through El Paso, TX, we made so many unnecessary stops! Then once me and my riding companion got to El paso. Me and a few other passengers had to wait 6 more hours for a bus because our bus was late! Once again after we boarded the bus, we still made so many unnecessary stops and got into San Antonio TX at 7am when i was suppose to get there at 12:35am. So i wasted 6 more hours on a bus and lost my job because of that one little bus! Do you people even care about us!