Greyhound Bus Lines Corporate Office & Headquarters

Poor customer service from Greyhound is an understatement. I have worked in customer service for over 20 years and I have never experienced the type of sub-human standards Greyhound is responsible for. I recently planned a trip to FT. Worth Texas and was shocked at the way the drivers treated the elderly and passengers with children. During my trip I sat and listened to two drivers gossip about other employees and their failure to pass the company's driver's tests and an incident where an employee was doused with water from another employee at a food counter incident(conversation ended when driver changed buses in Jackson, MS). I witnessed a woman with three children(one was two weeks old)being separated from her mother for being crowded and transferred to another bus after the driver mistakenly took the wrong ticket for one of her kids. They treated her as if she was a criminal as passengers helplessly watched her struggle with her luggage and children without aid from staff. On this same trip I also witnessed a passenger expose himself on the bus to another passenger and her child that wasn't even supposed to be on the bus, after receiving information that he was ejected from another bus for being intoxicated. Once I arrived in Dallas I was literally disgusted at the lack of maintenance inside of their bathrooms that didn't have toilet paper or covers to avoid infections. Passengers are treated like cattle in the long line that has no seating and staff that will now even assist the struggling women and children attempting to board the coach. I have been riding Greyhound for a very long time including the times of Greyhound's strikes,search procedures, and the period when drivers were polite and courteous. On my return trip I was met with hostility from a driver(Shreveport) that failed to identify my reboarding pass and was extremely rude when I attempted to explain the situation. After I greeted his rude behavior with a SPIRITUAL affirmation he preceded to make a mockery out of my kind gesture and notified the other waiting passengers that "someone was not going to make it to their destination". In Birmingham, I sat for 4 hours as myself and several passengers were found shivering in the station while staff refused to adjust the temperature as we found better comfort standing outside in the elements. You drivers then have the audacity to rant about their ability to eject passengers off of the bus as if we are little children as if they do not have a responsibility towards its customers. I realize that we are living in a turbulent time but that does not give them the luxury to antagonize because we have decided to use a bus as transportation. If improvements aren't made, I will make it my responsibility to make this a media issue and initiate a petition. We Americans work too damn hard earning our money to be treated in this manner and blow is a list and number to the routes. August 25-August 30 COP 0664 GLI 1553 GLI 7217 GLI 1556 COP 0661 e-mail:leonardothomas88@gmail.com

I was taken on a filthy bus full of graffiti and garbage by a rude, crude, ill-mannered bus driver - then on my return I was left with my small daughter on a street corner in New York, the bus never showed up, which led me to an additional $230.00 hotel bill and for all that they said "too bad" - beyond awful from beginning to end

bought a ticket leaving arizona needed to exchange day because something came up was told could not exchange ticket by one office and told there was a fee from another cannot get an answer from either office on the phone to verify which station is right that is no way to run a business especially when the business reolies on customers to stay in business i will never take the greyhound bus again if this is not resolved and I end up out the money i footed for the ticket 9/07/10

I was waiting with my nephew for him to board the 1:55 p.m. bus to Dallas, Texas, on Aug. 4, 2010, from Portales, NM. When a bus pulled up about 1:30 p.m., we were standing in the shade on a hot day about 30 feet away because we were not expecting it so soon, but assumed it was our bus. Portales has just a bus stop, so there is no one to give updates or information about bus arrivals or schedules. I ran flagging the bus down as it was pulling away. The driver was nice enough to stop, but then started yelling at us for not being there on time, and said very angrily that most Greyhound drivers would not have stopped for us. As we placed my nephew's bags on the bus, I explained to him that we were told that the bus would arrive at 1:55 p.m. and it was only 1:30 p.m. That is why we were standing in some shade about 30 feet away. He then started yelling at us that his was the wrong bus and to get our stuff off his bus. The driver was incredibly rude, and showed us as customers no human dignity whatsoever. We were never anything but polite and apologetic to him for our mistake. I work in media relations, and can tell you that the driver created a very bad image for your company. If all drivers behaved as he did, I would never use Greyhound for anyone in my family again.

I have never rode greyhound in my life but I HAVE attempted to use Greyhound "express" shipping. This is my first and last experience with them. NO ONE and I do mean NO ONE ever answers a phone with this company. I have, as of right now, spent over 2 1/2 hours on the phone with so called customer service hold time. The number you are suppose to call is apparently answered by one single person who has attitude. In trying to confirm a drop off location? I was told "Well, if it's a letter why don't you just mail it??"" Either she's ignorant or I wasn't allowed enough caffeine this morning to deal with this kind of stupidity. The only reason to consider using greyhound package express is because they advertise cheap prices and I do mean dramatically cheaper prices on large packages. All I can say is you also apparently get what you pay for. I cannot get a straight answer out of anyone, attitude when I am not on hold forever and even corporate leaves you on hold forever. I attempted to call them twice with no luck. The receptionist who answers the number just keeps saying we have a high call volume...yeah? is anybody actually ANSWERING these calls causing the high volume? I do not see one positive experience here in this forum. You'd think someone at corporate would start paying attention. Even in this poor economy, even with cheap advertised prices, people would still appreciate bang for their buck...and I don't mean the sound of them slamming the phone down in frustration. If I can't get customer service for the simplest of questions? Where is the incentive to ever use your services...forget about riding on one of the snaggly, half broke down, smelly passenger buses. No way, no how. I will never use your services for anything. You stink too.

I took my first trip ever with Greyhound from MO to NC............NEVER AGAIN. I had over $800 worth of my belongings in my small bag. It has been over one month and I have not heard a thing. One of the most important things in my bag was my medication, which I was without for over a week while attending my daughter's wedding. I also had a $200 pearl necklace my daughter was to wear for her wedding. I was informed that it was MY responsibility to make sure MY bag was on the bus. Somewhere between Memphis, TN and Nashville, TN my bag magically disappeared. I am in agreement. I think Greyhound buslines has the poorest service of any company I have ever seen. I have managed to contact the smaller depots but none of the larger ones. I am planning on contacting the state's attorney in my town. I lost almost all of my summer clothes. I live on a fixed income and cannot afford to replace what I lost. Not to mention the absolutely lousy scheduling!!!! The bus started out late then got worse from there. I was not taken to my destination as they had changed the schedules during the night of my trip. My daughter had to travel over an hour to pick me up! Fredericktown, MO

My sister took a trip on on your bus. She sat next to a gentleman who was in the army who has been serving his country for the last two years. The bus driver decided to leave a few moments early. My sisted appealed to the bus driver to not leave yet as the soldier had not returned yet and all his belongings were on the bus. The bus driver left and the gentleman was left stranded. I am appalled to hear this is how your company treats service men and I can guarantee I will share this story with everyone I know.

I took a trip from the Chicago down town terminal to Youngstown Ohio. I arrived two minutes prior to departure. I was carrying two small bags and one suitcase. I was told by the driver to place my suitcase next to the bus and to keep the other two with me as carry ons. I arrived in Youngstown, and my suitcase was not on board. I have been calling the Chicago terminal for two days now, and not once has my calls been answered. For two days, the phone has just rang.

i bought a ticket from delaware to NC a month in advance and for the next 14days tried to get it cancelled. i was told i couldnt get a refund for the ticket when i finally got a rep because the ticket was purchased in advance. so if i had bought a ticket that day i could return the ticket for a fee of $12 and got the rest of my monies......THATS DUMB!!! IF I BUY THE TICKET THAT DAY I AM MORE THEN LIKELY TO GET ON THE BUS THAT DAY!!.....trust me the day i see greyhound go out of business cant come soon enough....and old fashion for of transportation price hicking and then not giving the money back when given proper notice....no better then thieving banks asking for taxpayers money to lend them more money at outragous rates!!! STUPID SERVICES

I took a bus from Houston to Dallas yesterday. The bus driver got two tickets: No vehicle tags for Texas and a problem with the overhead lights. The air conditioner didn't work properly, the bus was never cool and people wondered why the little children in the rear kept crying. My allegeries were out of whack because of the poor ventilation. Beside all of this the bus driver was rude. When we got to Buffalo, Texas, driver pulled off and was leaving passengers, one was a lady with a baby in arms and 2 toddlers. The passengers complainted so he pulled back into the parking lot to pick up the lady with her children. Some people say Greyhound leaves passenger who aren't on the bus when the drive gets ready to leave. If all of the passengers are inside of a store at rest area and the service is slow, leaving passengers isn't probable cause to leave them. The issue rests with the store attendants and the driver should be aware of that. If the passenger wonders away from the location where the bus stopped, it would make more since eventho, it is no excuse to leave a person at a rest stop. They said leave the driving to them NOT "COMMON SENSE TO THEM".... Some of the drivers need PR training or just plain RESPECT FOR OTHERS!!!!!

I am a totally disable Veteran and I am unable to lift over 15 lbs and walk over a 100 feet. In Mobile, AL. my baggage had the Special Handling tag on them so that I would not have to worry about my bags until I reached my destination 95th Street in Chicago. I never reached 95th Street nor did my bags, we ended up in downtown Chicago where I was forced to carry my own luggage in excess of 200 feet with no help from anyone associated with Greyhound. I spoke with a CSR it was liking speaking to my 6 month old grandchild, in fact I know he has more sense then the people Greyhound employs.

I took a relative to the Detroit terminal this evening. She was returning to Ohio following a brief vacation. While awaiting her departure, I visited the ladies' room. It was one of the most appalling situation I ever encountered. The bathroom was filthy and the urine odor was overwhelming. As you enter the area, there was a bucket and mop at the entrance. The condition of that restroom was evident that no mop or bucket is being used in that area. If this problem cannot be addressed by the corporate office, I will contact the Wayne County Health Department and the Michigan Department of Health. Something must be done to clean that place up and eliminate the horrible odor and filthy conditions.

ON JULY 4TH I TOOK A TRIP TO LOS VAGAS WOW WHAT A MESS THE BUSS OVER HEATED WE HD TO WAIT 3HR 45 MIN FOR A NOTHER BUS IN 103 HEAT NO WATER NO AIR WE WHERE 4 HRS LATE I MISSED THE REASON WHY I HAD TO GO HAD TO GET HOTEL LEFT IN VAGAS FOR 3 DAYS AND CUSTOMER SEVICE WAS TERRIBLE THE WHERE RUDE AND NONE CARING NEVER AGAIN AND I HAVE ROAD GREYHOUND FOR OVER 19 YEARS NEVER AGAIN

my daughter bought 3 tickets so she could take her step children to their mother in Pa,the tickets were gotten in advance (like 2mo) no one told them until 5 days before they were to leave that the state of Pa had taken the mothers rights away and she can not see the children. It was court ordered that the children had to go from Fl to Pa twice a year for three weeks now they don't have to go but the grayhound out of Lake City say that they will not give her a refund. That is not right she was not just going on a vacation she an my son-in-law had a court order that told them what they had to do now they have just lost over $500 dollars. How many people do you know in this day and time that can just toss that much money out the window send them by my house I can use the money

Today is July 3, 2010. My husband left for Athens Alabama from Modesto, California on June 25th - arriving June 28th. No luggage. Lost. One piece with medical records and other important documents with every stitch of clothes he owned. I have e-mailed numerous times with every bit of specific information - the route that was traveled, the description of the luggage, the name on the handle of the luggage of where it was going, the ticket number, the departure of the luggage and the supposedly expected destination of arrival. WHAT A JOKE. I HAVE BEEN TOLD THEY HAVE 90 DAYS - 90 DAYS TO INFORM ME THE LUGGAGE IS NOWHERE TO BE FOUND. FUNNY THING HERE. WHERE DOES ALL THESE PIECES OF LOST LUGGAGE AND THEIR CONTENTS WIND UP AT - THE THOUSANDS OF DOLLARS THAT IS CARRIED IN THESE PIECES OF LUGGAGE; WHO GETS TO PROFIT FROM THE PROPERTIES INSIDE THESE PIECES OF LUGGAGE; GREYHOUND WON'T TELL YOU. THIS IS SO UNACCEPTABLE AND SO NEEDING THE AUTHORITIES TO FIND THE PROPERTY OF THE HUNDREDS OF PEOPLE WHO HAVE BEEN TOLD THEIR LUGGAGE IS GONE. TO WHERE - TO WHERE?

Bought a ticket for one of our truck drivers--Texarkana to Paducah--Bad weather caused cancellation by Greyhound 3 days in a row(even though one of my trucks was able to pick him up on the way through Texarkana on the 3rd. day--roads clear, no problem). Asked Greyhound for a refund & was told 'no way'. But they did give me a travel voucher-which I plan to use when they serve sno-cones in Hell. Told Mr. Maestre, Customer Assistance Group, that I'd given them cash & that's what I wanted back. Mr. Maestre-Bate said 'No can do'.So, as I promised him, I want to be sure he gets full credit for the small claims suit I'm filing tomorrow--Corporate will probably give him a Gold Star. If I ran my business in such a shoddy manner, with no customer empathy, I would volunteer to be horse whipped. What a bunch of 'large flexible containers of vaginal cleanser'.

NEVER again will my husband trust Greyhound Bus Lines! He recently came back from Dubuque, IA to Augusta Me. While they had stopped in Chicago, IL to switch drivers, they had everyone get off the bus. That was fine. But, due to the fact that there were so many people making this trip, they decided to split the passengers onto 2 buses. My husband was informed that he would be getting on the same bus he had just been taken off. Little did he know that his luggage was put on the OTHER bus!!! He never knew it till they reached New York!!! He was told that his luggage would follow him to Augusta, Me. Which, here we are almost a week later and it STILL ISNT ACCOUNTED FOR!!!! We went to file a claim and was told it could take 60 DAYS!! WTF!!! So now, EVERY stitch of clothes he owns is somewhere between Chicago, IL and Augusta, Me!! It's up to us to call Augusta every day to see if it shows up. PISS POOR CUSTOMER SERVICE!!!!!!!!!!!!!!!!

I have been dialing the stupid phone all day trying to get information from Tucson to PhoeniX and back and NOBODY ANSWERS THE PHONE! THE WEB SITE IS NOT ANY HELP EITHER. WHO IS IN CHARGE OF GREYHOUND? DO THEY CARE? CESAR FROM TUCSON

Roundtrip - Los Angeles to Las Vegas was absolutely horrifying, deplorable and totally unacceptable. I am getting prepared to address a letter to Greyhound Bus Lines Corporate Headquarters expressing the disdain I feel for a corporation offering this kind of service - Not to mention the extremely poorly maintenanced buses both inside and out. I'm really just happy to have gotten to my destinations safely considering the rattling, hissing and clacking of this buses we were forced to travel. Shame, shame, shame on you for jeopardizing lives in the way that you do. I pray that it does not take an unfortunate accident/incident before you're forced legally to accept culpability for what should be average expectations for the fares you charge. Are you serious?

It is totally ridiculous that a corporation as large as your has employees like Ms.Candance in your Nashville station. I called and when I got an answer or chance to speak with her it was through my daughters phone. Due to employees lack of knowledge my children experienced a totally horrific delay in travel from Charlotte NC to Chicago, IL via a stop in Nashville,TN on May 26, 2am. The first Agent was nice and Agreeable,helpful and kind. She promised us some food vouchers but due to such a chaotic situation she was unable to fufill the promise. Still being helpful she turned this duty over to the Next agent reporting at 9 am the agent from hell Candance (if that is how you spell her name or even if this was her name because once she said it she removed her tag). Her statement by phone was I am grown, I don't have to wear a tag. Even when we contacted corporate through my phone Miss Candance refused to answer her phone. We spoke to you guys about refunding our money or part of it and it has not happened. Hopefully the return trip will not be a disaster. Letter forwarded to Congressman Jim Cooper 5th district Nashville TN Sincerely, Maria A. Jimerson 312-802-9141