Greyhound Bus Lines Corporate Office & Headquarters

Greyhound is awful. They supposedly sent me a vouchure 7mths ago and since I have yet to recieve it I have contacted them several times about it and they keep saying I have to wait for them to get it back in the mail. If it has not arrived at my house or back at corporate then obviously they lied. Greyhound is not worth the time or effort. If you want quality service you have to pay for it.

I attepted to make a reservation and have a disability. When I attepted to obtain infoirmation I was referred to an nformation center in Columbia, South America where the person I spoke with had an extremely poor command of the English language. I was given wrong information on four (4) seperate occations. It would appear that your organization would be considerate enough to employ people who at least have a good working knowledge of English to provide help. In addition, I was informed at the station that the identification number given me to be used for assistance was wrong. Based on my overall experience with your company, I would grand you as an F-

7 men left out in the cold on Christmas Eve On December 23, 2010 11:45 pm---there were 7 passengers waiting for a 1:30 am bus to Kansas City at the Des Moines IA. Terminal. I was one of them, We were all enroute from other destinations. Chicago,Iowa City,Davenport etc...We were all dropped off by a greyhound bus. The temperature outside @ 11:45 was approximately 30 degrees. There was a snowstorm that had started and the temperature was falling. At Mid-night the two guys working in the terminal told all 7 of us that we would have to go outside and wait for our bus. now granted we did have a roof over our head there was no heat what so ever and the conditions were unbearable. There are no convenience stores near the station where we could wait at until the bus arrived . As the two men were escorting us out of the building, we asked if our bus was on schedule they said that it had left Minneapolis on time. Later we found out that It didn't leave on time but was 1 hour and 15 minutes late. And also ended up stuck do to weather in Iowa City on the Hawkeyes campus. So here the 7 of us sit in Des Moines IA. with no place to go, for fear of missing our bus the temperature ended up to be 19 degrees and about 2 inches of snow had fallen,by the time 4:00 am rolled around. When our bus finally showed up. We were all exhausted from walking the 65 paces along the back wall of the terminal over and over again just to stay warm. By the time the bus got there my hips and legs were sore as hell from walking. back and forth I am not upset about the delay of the bus it is understandable do to weather conditions, what I am very angry about is the fact that Greyhound should be responsible enough for its passengers to care for their well being. From beginning of trip to the end of said trip. My company purchased my ticket and Greyhound tried to pass the blame off to being their f

You are the perfect example of why this country has been lost. You are rude to veterans and active duty military. When I die I will go to heaven because I have spent my time in hell. The L.A. terminal and the the Boise terminal are staffed by rude and abrasive employees. You have no class. How I long for the days of Trailways.

You guys r the best

How safe is greyhound when the bus drivers' small children are riding on the bus? It's hard to keep up the distractions on the bus but then they have to babysit their kids? When the driver's children are teenagers, I can see them taking them on trips, but when the kids are younger then 10 years old? If I can not take my children to work, I don't think they should. There should be some kind of standard for the drivers as well.

Your bus company is the worst! My daughter has been traveling home from school for the past 4 years and her experience and ours has just been absultely the worst we have ever had to say the least!!It is too much to type but I want you to know that I will be writing a complaint and sending copies to any and everyone including but not limited to the better buisness burea because it is a darn shame that this company is still in buisness. The worst customer service ever!Your company don't even deserve 1 star you should be 0 for EXTREMELY POOR!

I have a solid case against Greyhound, but I can not afford an lawyer anyone interested in a clas action? There seems to be plenty of us out here with bad experiences.

Poor Customer Service, Rude employees with no URGENCY for Customer Saticfaction...i would rather pay 200 for a round trip ticket than to pay 120 with Greyhound...charged me twice for a ticket and i asked to speak with a supervisor and the transfer me to a VM...wouldn't call back for days....I sent a email and have yet to hear from them...

I lost everything in a bus fire in Tucson AZ! inclding my $4000 engagement! I was moving from 1 state to another and I got rid of everything I owned but the stuff I packed! Now I have nothing at all! They want to give $250 for everyhting I lost! You will be speaking to my lawyer Greyhound I tried to work with you guys but $250 is nothing!

Trying to get hold of someone who can tell me when my mother's bus will be in to Nashville Tn. Just got call from her she left Cleveland at 4 am this morning and still is not out of Ohio...they are in Cinny. She is 84, traveling alone, and a diabictic. she should be in Nashville in an hour. I will never travel with greyhound again. This is totally ridiculas that I can not talk to a human to get any answers on this......Hold..on......Now she calls and bus driver tells her to hang on to her tickey because she may not be going to Nashville. GREYHOUND YOU SUCK. I will get someone to come sit with my terminally ill and bed ridden husband while I go and pick her up .....this is not a way to run a business. If you travel with Grey hound your really in for the ride of your life. Take Amtrack

I have read the concerns on this site and I agree in many ways Greyhound ticket counter staff really need to attend some workshops, or classes in customer service ethnic and customer relations some of them display about eought professionalism as drop-outs at an all you can eat soup kitchen. I have used Greyhound line service for over fifteen(15)years off and on. The the last 5-five years have left a bad taste in my mouth. Some of the bus drivers are mean and rude to the passengers. Greyhound believe it are not "some passengers are traveling the bus for the first time", some can afford to use other travel services but trying to save a little money by throwing the business toward Greyhound because we/they do have a choice. We are part of the same big melting pot just like Greyhound Bus Line are we all need each other to survive with the economy being what it is. I realize now when you travel Greyhound Bus lines you have to be prayed up. Some of the driver will put you off the bus for asking a question because the driver will turn it into a argument or insult. As customers paying your salarys/wages we pay for a service and should receive respect also. In so many words the Bus line is rendering service for the ride only, anything else is a extra fee? "Kindness"! Sometimes it's just nice to be nice. One of the writer parposed we should form a boycott? I am all for it, tell me what we need to do? Greyhound need to be hit were it hurt in the pocket! I read the many statement Greyhound Bus Line Corporate has given you the customer opportunity to express but I sincerely hope someone take these concerns at value and improve the service by 2014 LakeShore Travelline will be taking over any way and they will show Greyhound what customer serve really it......

I was sold an expired ticket and was only given a sales receipt but not the hole ticket. I guess The dumb person at the desk was smarter than she let off. Had I been given the entire ticket I would of known that she sold me a ticket that was expired and the Portland bus station wouldn't have got away with charging my brother whom I bought the ticket for an Extra $30 to board the bus. you see they tried fining him $15 at first but I could prove that The Lady from Tulsa OK sold me an expired ticket so they said his bag was past the weight limit. BULLSH*^ when he got here his bag was only like 30 lbs and the repeit for the so called excess baggage even says LATE CHECK IN FEE. I guess they had to finned someway to get an extra dollar. I have traveled greyhound since I was a little girl and it's the way most of My family travels. BUT NOW I'm getting the run around when I call greyhound to try getting this $30 fee refunded. I really liked greyhound but now their letting the wrong kind of people run them. GET THE THUGS OUT AND PUT QULIFIED PEOPLE BEHING THE COUNTERS AND THE BUS DRIVERS DON'T EVEN GET ME STARTED ON HOW RUDE THEY CAN BE. MY LAST FEW EXPERIENCES ARE DETESTABLE TO SAY THE LEAST.

I am disapointed that I have to give greyhound a star. They deserve nothing. What a horrible experience. My son's bus was 2 hours late and once it arrived in lovely Los Angels at 1:30 am they did not have a seat for him- someone over booked. NEVER AGAIN GREYHOUND! We will never leave the driving to you- I think you all missed that class.

My son was also on the bus that caught fire on 11/11/10. His luggage was burnt up and the adjustor, Ron Carlson, has no information or contact numbers that work. We also have called 5 different numbers and the last person contacted gave us the original phone number to call that we had called 3 weeks ago. We are requesting that a greyhound representative that has any information about burnt luggage policies and emotional distress, please contact us. We are also ready to contact our lawyer because it doesn't seem like anyone from Greyhound wants to discuss this issue. I am hoping I am wrong.

Since money is tied, I decided to take a bus from Winnipeg, Canada, to Boston, MA. Not a good idea since I am a diabetic and there were 2 periods of 10 hours or longer, where the bus made stops and there was no food available. Of course I took snacks fit for my medical condition with me, but hardly can pack a lunch for a 50 hour trip. On top of it all, in the middle of no-where 2 hours after Thunder Bay, in a snow storm, the buses air breaks stopped working. At firs the poor driver was told he should try to fix the breaks himself. That work for another 1/2 hour. Then he radioed for a different bus. We waited over 3 1/2 - 4 hours for a replacement bus. Then another hour or more to move the luggage and trailer onto the new bus. 5 hours behind scheduled now. The rest of the trip was spend for the drivers to make up lost time. By the time I got to Toronto I was so weak from not eating for almost 14 hours, I almost collapsed. I was allowed to rest there for 3 hours and take an express bus I was not scheduled to ride to Boston. I arrived in Boston at the time I was to arrive, exhausted, hungry and didn't enjoy 4 day stay at all. Thank god my boyfriend bought me a plane ticket for my home trip. I don't think I would have been able to travel back on the Greyhound bus again. The lack of leg room, lack of light to read, lack of stopping to refresh on the trip was horrid. Most seats were broken and had a crooked sitting surface, creating havoc on butt and back. I wasn't the only one complaining. Yes, perhaps the ticket was only $250.00, I don't expect luxury travel for that money, but at least give some leg room and nice seats, fit for travel. I learned the hard way and caution you all out there, especially older, people and / or people with medical conditions...don't travel by bus, invest another $300-$400 for a plane ticket on extreme long trips or stay home. Thanks for reading this.

Well, after reading all the complaints about Greyhound I wonder how in the world they have been around all these years. But then the world has changed along with the people in it. People in today's world do not know their place or how to act in public. Same goes for employees of large corporations. And when a union is involved they think they can get away with murder. And yes they push it to the limit. I was reading one complaint from a Mother of a child with several mental problems and was on meds for them. This person should not have been traveling alone. He could not stay awake and take care of himself as a adult. The driver is not a babysitter. But most of the drivers feel they are owed something from all of us for some reason. Maybe if people knew that Greyhound is not American owned anymore they might understand a bit better. The company that owns Greyhound is First Group from out of Scotland. So every dollar that is made here 90% is sent back there. All the 800 numbers have been moved from Dallas, Tx to Mexico,and Jamaica. When doing this that eliminated many jobs here in America. People its all about the dollar. Not the customer service. I have taken some trips on Greyhound that were enjoyable. Granted the bus was not the best but it got me there,and I'm home again. I have had luggage lost but sometimes it shows up. But I never put anything important in luggage under the bus. It always stays with me. I think people need to educate themselves on bus travel before venturing out on one. Not only can employees be dumb, but us as the general public can be as well. It's only going to get worse in the future so we might as well get use to it. They are the only fish in the sea......

Cannot contact the city terminal-the phone number goes to call center in India? They tell me to call different number, and I get call center again. Greyhound site says to check to see if terminal is open to pick up ticket. This is impossible to do. One website says it is open, another says it is not, on holidays. Corporate office does not answer phone, ever. Horrible company. Worse then the third world, which is at least friendly. I haven't even gone on the trip yet, and already I regret booking with greyhound.

I am very dissatisfied with your service. This is America. have you forgotten your slogan Go greyhound and leave the driving to us. That mean if you are worried it isn't something that we done lean back and enjoy the ride.

RECENTLY, OUR COMPANY (A CHURCH) PURCHASED A TICKET FOR SOMEONE TO GET HOME. THE FEE FOR THE PERSON WAS $40.50. THE FEE FOR US TO PURCHASE THAT TICKET FOR HIM WAS $58.50 - AN $18.00 "GIFT FEE" WAS ATTACHED. WE HAVE EXPERIENCED THIS BEFORE AND OPTED TO PAY THE FEE WITHOUT COMPLAINT. THAT'S CHANGED. TODAY, I'M COMPLAINING. ANYONE HELPING A LESS FORTUNATE PERSON GET TRANSPORTATION WITH YOUR COMPANY SHOULD NOT BE PUNISHED WITH AN $18.00 FEE. THE TERM "GIFT FEE" DOESN'T INVOKE GIFTING - IT INVOKES ANGER. THIS "GIFT" ACTION BY GREYHOUND BUSLINES IS MORALLY WRONG AND WILL SURELY DAMAGE YOUR BUSINESS. WE OURSELVES WILL NOT PURCHASE GREYHOUND TICKETS IN THE FUTURE UNLESS IT IS ABSOLUTEY NECESSARY. FROM TIME TO TIME, WE MAY BE FORCED TO USE YOUR BUSLINES, BUT PLEASE KNOW IT IS WITHOUT JOY AND, WHEN WE CAN PURCHASE ANOTHER MODE OF TRANSPORTATION, WE WILL. IN THE MEANTIME, WE WILL BE TELLING PEOPLE WHY WE WILL NOT PURCHASE THEM A TICKET ON GREYHOUND BUSLINES.