Greyhound Bus Lines Corporate Office & Headquarters

I was apart of the bus fire in Tucson AZ on 11-11-2010... I LOST EVERYTHING I OWNED IN THAT FIRE. I HAVE BEEN GIVING THE RUN AROUND AS TO WHAT THESE PEOPLE ARE GOING TO DO FOR THE VICTIMS OF THE FIRE. NO ONE HAS COMTACTED ME I HAVE MADE SEVERAL PHONE CALLS TO DIFFERENT NUMBERS. THE INSURANCE ADJUSTER ASSIGNED TO THE CASE HASNT EVEN HEARD ANYTHING AS TO WHAT GREYHOUND IS GOING TO DO FOR US. I WILL BE GETTING A LAWYER AND WILL BE FILING A HUGE LAWSUIT IF I DO NOT HEAR BACK FROM ANYONE WITHIN THE NEXT 24 HOURS.

To the CEO, Corporate Office, Staff...all these posts can't be wrong or malicious. 40 years ago, Greyhound stood for service. What happened?. How can this Bus Line not be able to capture the many customers who prefer Road travel than flight. During economic times, it is 'now' that you should remodel your company towards customer service. With a growing number of disgruntal patrons at airports regarding the Nude screening booths, you should be marketing those potential customers. As for lost luggage, there seems to be an obvious theft going on; otherwise imcompetence is the mission statement. Greyhound used to be an American Icon of the Road. So many posts with the same common complaint. Time for a company cleansing. Amazing how Greyhound fails to understand and comply with customer needs. I understand that some customers are pain in the asses, but dirty busses, limited maintenance, dead offices, unanswered phones, lost luggage, delays, rude drivers, faulty equipment...Are you sure you are in the right position to run a company; doesn't sound like it.

I see these reports of terrible customer service keeps coming in. Can anything be done? This is ridiculous!!! I will never travel greyhound again, I'd rather walk halfway cross the country first. I feel sorry for Greyhound Passengers!!!

As many others, I made numerous phone calls to various departments of Greyhound Bus Lines and finally was able to speak to the Executive Secretary to the President/CEO,(her name is Liz) Mr. Leach (who by the way doesn't accept phone calls, emails and, of course, his letters are screened to see if they are worthy to be passed on to him. I have a very serious matter reqarding the techniques used by Greyhound employees in attempting to awaken a sleeping passenger. Of course, there can be many reasons why a passenger is sound asleep or "passed out" (drunk, drugged, diabetic coma, over medicated, mentally challenged, developmentally handicapped, etc. etc.) however, there must be a criteria on how the employees are trained to awaken them - right? Not so. I asked Liz this question directly and her answer was "I don't know" - I told her that there are specialized training classes i.e. Non-Violent Crisis Intervention Techniques that teach you how to handle persons that may become aggitated and/or aggressive either upon awakening or just in a normal circumstance. She knew nothing about this and I felt she really didn't care to hear more about it. Nonetheless, I am speaking on behalf of my son who rode Greyound from Florida to the Philadelphia station at Filbert Street (I will add that my son is, in fact, an addict and is bi-polar, manic/depressive and on medications)- he took the entire trip without any difficulty or altercations with other passengers - the only problems he had was with the employees of Greyhound. At one of his transfer stops, he called me and told me that he had fallen asleep and was kicked by the bus line employee to get up (a witness to this told him he should go instide the station and file a grievance against the employee but he felt he just wanted to get home). He again fell asleep and did not wake up at the end of his trip in Philadelphia. He was so-called awakened by the bus line employee - I'm still trying to ascertain what technique they are trained to use and have not as yet received answers. The end result was that when the bus line employee attempted to awaken my son (I'm sure he didn't whisper quietly into his ear or gently rock him) my son jumped up - disoriented and started swinging at his aggressor (yes - aggressor) since he had no idea who this person was that - I found out later kicked him - more than once - to wake him up! What kind of treatment is this? It doesn't matter whether my son was drunk, drugged, diabetic, mentally ill, etc., the approach used by this bus line is totally unacceptable and after reading the many negative reports about Greyhound Bus Lines - this company needs to be investgated before they kill someone and, get away with it! It's apparent that trying to contact the President/CEO Mr. Leach is a waste of time - his secretary so much as said that he is so busy going around the country that he can't possibly answer every complaint and/or letter. They may be the only "ball game in town" but, it doesn't mean that the paying customers need to be treated like "shit" just because they need to take a bus. Personnally, I'll fly or take the train or any other means available before I step foot on a Greyhound bus or allow any of my family to do so. I plan on contacting an attorney to file charges against the employee - who by the way charged my son with assault - since, if he was asleep and was first approached by the employee and kicked - who started the assault? I'll let the judicial system figure this one out but, I'm not about to let Greyhound off the hook that easily. You want to treat customers like sub-humans - then you need to answer for your unacceptable actions.

WE were planning to go by Greyhound bus from Dallas to Las Vegas after a christmas brak with our family But I think we would rather walk after reading the various reports Lost yourself some customers Greyhound Visitors from England

To Leon Thomas, When you have that petition ready I will be the first to sign it! MAKE SURE YOU HAVE A CELL PHONE IF YOU RIDE GREYHOUND!!!! My 77year old father took a trip from Los Angeles, Ca. to Beaumont, TX and was due into the Beaumont station at 10:15am. He was not there, the next stop was Port Arthur and the bus was due to arrive there shortly. I had just missed the bus in Beaumont and was afraid he had fallen asleep, so I raced to Port Arthur to check the bus and spoke to a lady there while I was on the way, who was extremely helpful(believe it or not they do have one good employee), she even went to the restaurant next door to see if he was there since I had missed that bus by minutes apparently. He was not there....The next stop was Lake Charles, LA where we were able to give them a description and they were going to talk to the driver when the bus arrived to see if he had seen him. He was not on that bus!!! They called us back after several attempts to call and no answer of course. We were extremely worried at this point and tried to call the main customer service line, who said they have no way to track customers, they said try the local station where he boarded and the one where he was due to arrive. I called the Beaumont station again and asked if there was a way they could track my father's ticket to see if he got on the wrong bus somewhere, I was told no, they have no way to track a passenger!! The attendant's exact words to me were "anyone can get on a bus, we dont even ask for an id, it is basically first come, first serve!!!!! My question is why has the Dept. of Homeland Security not stepped in on this, this is an obvious problem! When I asked the attendant if I could leave my name and number and my fathers name in case they saw him, his question to me was "is it long distance?" So Greyhound, you are basically saying that the price of a long distance call is of more importance than an elderly man who comes up missing on your busline???? I was at a loss with them, I could not get an answer at any of the LA stations and was frantic because it was not like my father to not call us if he missed a bus. I was about to call the police to file a missing persons report when my father called and told me they had sold him a ticket from LA to Dallas instead of Beaumont (about 5 hours away) so he ended up in Dallas & had to BUY another ticket from Dallas to Beaumont because he did not catch their mistake!!! He could not call until he got into a station and called as soon as he arrived (a couple hours later), I am thankful he is ok but am appalled at Greyhound'd lack of customer service, especially in these circumstances....he is not just a missing piece of luggage, he is a human being!!! My father is a very old fashioned man and does not like to fly, but I can guarantee this, I will drive to California and pick him up myself before I will ever let him "go Greyhound" again! Jessica Beaumont, TX

This is the lowest rating available here but in all honesty, it should be MUCH lower! Bus was 30 late leaving Colorado Springs, CO bound for Denver. Interconnecting bus from Denver to Billings, MT was already gone when the Denver bound bus arrived. Passengers were treated like DIRT. Apparently the corporate policy in situations where THEY foul up is to give you a "meal voucher" and make you wait in the station until the next bus to your destination. What does this mean in real terms? Well it means you get a "meal" consisting of a small bag of stale chips, a small soda and a bite sized "sandwich". You also get to sit in the uncomfortable station for 13 HOURS including being LOCKED IN at midnight until they open the station in the morning. And you get the "PRIVILEGE" of PAYING for this treatment! I'll bet the stuffed shirts/skirts who make the "corporate policy" enjoy sleeping in a nice bed, warm shower, hot meal, relaxing in comfort. Greyhound seems to think that people who choose to ride the bus are low life, second class citizens. THEY DON'T GIVE A DAMN ABOUT THEIR PASSENGERS! This is NOT an exception to the rule story, there are countless complaints/horror stories about traveling on Greyhound. I will see to it that no one I know ever even thinks about riding Greyhound again!

i have never encountered worse service in my life than from the manager rosie at tucson greyhound station. she was on facebook while we waited at desk didnt care to help us, argued with us than said she would not let us ride than had security kick us out while she laughed as we missed our bus!! and no one at greyhound cares!i have seen numerous complains against same person online with exact same situation

The bus leaving from Richmond, VA to DC just left an hour and a half late. Can't reach anyone to find out why and to figure out connections.

Good afternoon. My name is JoAnn Smith, and I am a very dissatisfied customer.I bought roundtrip tickets from Greyhound; I used the tickets this pass weekend. I departed the DC Greyhound Station on Sunday, October 10, 2010, and I returned from Atlantic City on Monday, October 11, 2010. My experience with Greyhound was the absolute worst. Not only did we have a dirty deplorable bus when we departed, but the return bus's air conditioner unit failed during our return home. During our extended travel time on the return bus, we (passengers) suffered in the worst way. I was HOT! My fellow passengers were uncomfortable and HOT as well. I took this trip with several colleagues of mine, and they were livid with the situation. My co-worker almost had an asthma attack. Keep in mind that on Oct. 11, 2010 it was 86 degrees and it was humid. The bus driver did all he could do to help, but nothing worked. He tried to open the sunroof to allow ventilation, but that only let in more hot air. He even called the Baltimore Greyhound to fore-warn them of the ac failure, and to ask them to prepare another bus. Of course, when we stopped at the Baltimore Greyhound, they did not prepare another bus. What's worst, I called Greyhound's Corporate Office's Customer Service number on Wednesday, October13, 2010, and my dissatisfation continued. After waiting for a long period of time, I finally reached a live person who was very unmpleasant. She sounded like she hated her job, and she even sounded mad that I called. She placed me on hold for more the 25 minutes, and never came back to the phone. According to her, she was filing a report. What's more, the phone mysteriously disconnected. I need someone from Greyhound's Corporate Office to call me (JoAnn Smith) at (202) 297-1147. Thanks in advance for your help.

Let's face it, everyone. NOBODY AT GREYHOUND GIVES A FLYING RIP. They are the DREGS where poor people go who are FORCED to put up with their OUTRAGEOUS BAD SERVICE, RUDE EMPLOYEES and JUNK BUSSES to go somewhere they can't get to any other way. Try riding the bus in other countries. ANY OTHER COUNTRY, EVEN THIRD- WORLD, and they are TEN TIMES BETTER THAN GREYHOUND! The Greyhound Company is a microcosm of America now that THUGS have taken over who DON'T CARE ABOUT ANYTHING BUT EXTRACTING CASH FROM THEIR "VICTIMS". If you are LUCKY enough to have never experienced "travel" on a Greyhound Bus, IF YOU HAVE ANY OTHER WAY TO GO BUT WALK, DO NOT TRY IT! Hitch-hike, ride a bicycle or scooter if you have to, BUT DON'T SUBJECT YOURSELF TO PAYING TO BE TORTURED THE ENTIRE TRIP! THESE PEOPLE ARE HOODLUMS.

I have a daughter who is visually impaired and has a mental disability. She booked a ticket that I tried to get cancelled on the same day....10/1/2010. I was informed it was a non-refundable ticket regardless of the circumstance. I was quite irate...,and this is the clean version, with the "OUTSOURCED" CSR. Apparently English was his second language. I tried to get his name a number of times and could not understand him! He also was not understanding me. I asked on several occassions to be transferred to a supervisor, but again he apparently does not understand Englis. My daughter boarded the bus in White River Jct, VT headed to Desmoine, Iowa on 10/5/2010 at 8:25am. Fourtunately I was only working half a day and discovered my daugher was gone at about 12:30PM. Through many tears and a horrendous amount of phone calls, a paniced car ride to Whtie River to verify that she indeed did board the bus... we intercepted this girl in New Britain, Connecticut with help from the New Britain Police Department. Rating this bus company with 1 star is still way to high.....

I have never experienced the worst ever for a bus station in louisville ky they kept my 15' flat screen tv. The gentlemen at the counter informed me that I could not take this item on the bus even though they carry 17' laptops saying that it could break and hurt someone. I was going to keep it in my lap with a blanket on it. Well need less to say it has now turned up missing and the employee that they can't get a hold of has no way to be contacted til he comes on duty tommorrow at 10pm. The employee's when you try to call are extremely hateful and refuse to leave messages for the manager. So everyone please be aware of the bus station at louisville ky. I rate it no stars. Extremely rude people!!!!!!!!!!!!!!!!!!!!!!!!!!!! ps: Grayhound also does not want to take responsibililty for my tv and it was there employee who hired him and it was on there property on duty in there facility.

if you want to be in prison juat board a grey hound bus . your lined up like prisoners , your yelled at , intimadated, an you will go hungery. busies are a pig pin , the bathroomns smelllike an outhous,drivers an all employees are more then rude .you pay for a seat,but you sit on the floor or in the stairwell.cooks at greyhound bus stations picking her nose an cooking, who wants that food ,not me.i payed 5.00 dollars for priority seating because of over sold seats,then im next to last on the bus,more wasted money, when you complain,they threten you with ill put you off if you say one more word.all bus stations are in gettos for your safty,then they tell you to go outside to smoke,so you can get muged.im 55 years old an ill never ride with grey hound again in my life.i thought i went on vacation ,i went on the most scarest an frightning ride of my life. Miles Standish of Colorado Springs olorado,Iwould rather walk coast to coast befor Iwoud every set foot on a dam grey hound bus ,hick hicking would be less streesful o ,NEVER TAKE CHILDREN if they cry to much you will be thron off in the middle of no where day or night,I saw it done an there employees laught about it latter. they thought it was funny leaving people behind.

I am so sick of this "Automated" system crap with businesses and Greyhound is right at the top of the list with their "can't speak to anyone" service. I have specific question that the "system" cannot answer. Where is the "REAL PERSON" service that we used to have so long ago. Then I call the corporate number above only to be met with bad attitudes and impatient people. I would rather pay high prices for an airline than to use Greyhound ever again. All they care about is getting your money and they hire just about anyone off of the streets to assist their potential customers that are paying their hard earned money.

i went from txs to va and thay lost my loggages that sucks we was on the bus for 4 days and the bus drivers was rude i yelled and thay are very rule 'i would not ever ride this bus . i hate this bus i willllllllllllllllllllllll not ever ride thisssssssssssssssbus agine. im single mother with two boys and thay did not help me as a mother.

Greyhound the way to Hell ONE WAY no return.May all the bus burn in HELL(with no people onboard)Good bye Redhound see you driving in flames.

If there was another rating below poor I would insert that one.does anyone have any idea WHY THIS PIECE OF JUNK IS STILL IN BUSINSS?i I have not driven this hell bus in 20 YEARS AND i WILL NEVER DO. Thier staff and driver are very rude, uneducated, unproffessioal ,and sink.Oh, try to get a refund even It was not your fault you could not travel,or complete your destination.

I have tried calling the Anaheim, CA. Greyhound for over two days now and nobody answers the phone. I called corporate office and they said they are open. I said they are not as I have called them repeatedly and nobody answers the phone. Because they dont answer they phone, I would say they the Anaheim, CA. office is now closed. Dont go or call them as you will not get any service. What a joke. Im surprised they are still in business.....

Tucson Station.. Answer your dang phones!!! Does anyone work there????