Greyhound Bus Lines Corporate Office & Headquarters

I rarely write reviews, but when a bus company false advertises, takes liberties with their schedules and are providing service far below their competitors (Bolt, Mega-bus and even Fung Wah and Lucky Star), they deserve to go out of business. I always take Bolt, Mega-bus, or AMTRAK and I have learned my lesson to avoid Grey Hound/Peter Pan. I bought a ticket for a GREYHOUND bus on the NYC Express from Boston and ended up on a Peter Pan bus that left over 30 minutes after its scheduled departure time since they wanted more passenger, announced they were making 2 stops to pickup additional passenger in Newton (no passengers got on) and Framingham (an Express bus that makes stops?!?!) and didn't have power outlets. Greyhound advertises new buses with Wi-Fi and power outlets, but the old Peter Pan bus only had Wi-Fi so I could only work as long as my laptop had battery power (2 hours of an almost 5 hour trip). The bus also has limited leg-room unlike it's Bolt and Mega-Bus competitors. NEVER AGAIN!!!

My wife and i took a trip from Houston Texas to Lynchburge Virginia. I am handicap as i am a amputee and my wife is diabetic. we were re routed and re routed and re routed and re routed and place on a bus that broke down in maridean mississippi and the driver said it would be a couple of hours befoure another bus would arrive and then disapeared thier was no one at the counter to answer any questions and even the security personell was no where to be found for six hours. when i called the 1 800 number on our tickets for customer care and informed them that thier were about 30 passangers abandoned thier at thier bus station with elderly handycapped and and some passaangers with children with no heat and no access to food.and questioned them as to what was going on and got no answer from customer care wile i was on the phone whth customer care the driver appeared the attendant appeared the security appeared and then a bus pulled in the station ( NOT OUR BUS ) this bus was passing through but as the passangers started asking question the geryhound personal started getting angry and rude with every one at the station and getting upset as it was an incoveniace to answer a question as to where they had been for the last six hours. when my wife questioned them the driver threntened no to let her on the bus at all and thats when i threntend him with a personal lawsuit against him and the greyhoud bus line thats when the attatuds changed all the wile i had customr care adgents on the phone listening to what was being said by every one in the station the whole time and could realy do nothing but apoligise for the treatment of the passangers by thier personell at the time. an hour later a bus arrived and we were on our way but this bus was emitting exaust fumes in side the bus where we were riding and by the time we arrived we were all sick from the fumes and i remained sick for days to come after. this was just the first day it took 3 days for a trip that was only supose to be one day and a knight and we finaly called a famaly member to pick us up in danvill virginia one and a half hour from lynchburge because i could not breath from the fumes and this not the worse of it . i didnt get to the job i was traveling for to do (im a diesl mechanic on farm equipment) and lost that job did not get thier in the time frame the customer needed the tractor running and got another mechanic for the job so lost about 2500 thier and thereturn trip home was even worse another broken down bus and my wife run out of her insulin re routed re routed and rerouted again again and again. when we got to dallas we were told by the customer service desk go to out side and get on the bus departing for it was bording now and we werewas detained at the door by a new on the job peon security guard saying just wait they will come and get you we told him we were told to go get on the bus as we stood thier watching the bus drive off now were in real medical trouble my wife had to have her medication so i started asking names and asking to speak to supervisors all with no quarperation and being stone walled at every turn by greyhound personell no one wanted to give thier name ,they didnt know who thier supervisor was or they were new andjust didnt know anything AND THIES ARE THE PEOPLE WE TRUST OUR LIVES WITH I ultimatly called my daughter to drive from houston to dallas to pick us up and take my wife to the hospital for treatment for her high blood sugar so now a law suit is in the works against grey hound and the drivers and the security perlonell not just greyhound inc but the people them self . I know that you cant control every aspect of traveling but im a business owner to and i would be out of bussines if i treated my customers like this ive never seen such incompitance uncorperative and down out right rudness by greyhound employees and personell. So boycot greyhound if your reading this dont use them you will regret it

me and my husband were put on the wrong greyhound bus going from riverside ca to indio ca and left in calexico ca at 1:02 am left because the next driver started yelling as soon as he got off the bus and because a girl was smoking a cigerate, and my man had a unlit cigeratte saying if he had known you were smoking i would of called the police here we are in the middle of an alley and the border with no $ and can't even make a phone call. richard called my son collect it cost $20.00 for this we were turned away from the bus because our tickets said we on the wrong bus even though the bus was going to phoenix, arizona the driver told us to get off he almost left with our one piece of luggage i grabbed it really quick the bus driver seemed like he was on some type of medication zanax or something. i have tryed to call greyhound for over 4 days at least 8 times a day. so my son has made acopies of the tickets were only used from riverside to calexico and my son came and picked us up in indio ca, after we were told to get to sierra vista arizona we had to go back to riverside,ca and catch the bus from there to get to benson arizona where we should of been sunday morning at 11:35 am. well it cost my son over $120 dollars extra to come and get us since we were treated so badly by greyhounds employees the driver and the customer service people at the desk. so how do we get a complete refund for our loss and i will think about not cvalling a lawyer to represent me since i'm 60 yrs old and have got a horrible cold from our outside exp. of over 6 hours in the cold of the exp. by the border of calexico ca to mexico.

GREYHOUND HAS THE WORST CUSTOMER AND ONLINE SERVICE I HAVE EVER USED. THE NUMBERS ON THE SITE ARE JUST THERE FOR SHOW BECAUSE NO ONE EVER ANSWERS. WHEN YOU GET SOMEONE AFTER HOLDING 30 MINUTES TO AN HOUR YOU GET SOMEONE WHO CAN BARELY SPEAK ENGLISH AND YOU SPEND MORE TIME TRYING TO UNDERSTAND THEM THEN YOU GET HELP. MAYBE THE FIRST ORDER OF BUSINESS TO IMPROVE CUSTOMER SERVICE IS TO HIRE PEOPLE WHO SPEAK CLEAR ENGLISH. THEN GET SOME PEOPLE TO ANSWER THE FREAKING PHONES FOR CUSTOMER SERVICE. ALSO TEACH THEM TO LISTEN AND NOT HANG UP ON YOUR POTENTIAL CUSTOMERS!

I am soooo disappointed in the service my daughter received in the Columbus,Ohio Greyhound bus station. My daughter is a student at Kentucky State University and was trying to return. However, she was put on the wrong bus! Can you believe that! She is stranded in Cincinnati, Ohio right now!! We don't know how she's going to get to school, she has a test this evening. I called the Corporate office a number of times only to be told that they are experiencing a high amount of calls and to call back later....Something needs to be done..Greyhound has a terrible reputation!!!We need another bus company..

This was my first, and last trip on a Greyhound Bus. I was sold a ticket in the morning, leaving Milwaukee, arriving in Dallas 6am the following morning. What I was not told was that all the routes to Dallas had been cancelled the day before, and there was no way I would get there, not on Greyhound anyway! I arrived in Chicago, and, at that time, was told that I had to be re-routed in order to get to Dallas. The bus I was to get on was 2 hours late. While waiting for the bus to leave, a passenger on another bus pleaded with our driver to let her look for her bag on our bus, as it was not on hers, and they told her it probably was put on the wrong one. Our bus drivers response, "Thats not my problem, I don't deal with bags, I drive the bus!" And he took off, left her standing there. After 9 hours of riding the bus, dealing with an incredibly rude bus driver, we got to the southern tip of IL, and as our bus was about to leave, the rude driver yelled that anyone headed to Dallas, should get off the bus because those routes had been cancelled, and that we had 30 seconds to make a decision because they were running so late. So, as we tried to get our luggage from under the bus, because at no point in this journey did the greyhound staff help with bags, the driver was literally yelling at us to hurry up and get our luggage because she had to get the bus moving! This was not a bus station, but a truck stop that we were at, so we went in to the Grayhound window to ask questions, and see where do we go from here. We encountered an equally rude person at the window who said "hurry up, I am closing in 3 minutes!" We were told out options were to BUY ANOTHER ticket to or to Indiana and back to Chicago by 5am the following day, or get on a bus to St. Louis and sit there, no buses were running to Dallas. I can't tell you how many times she yelled, I am

I am a regular customer with Greyhound. I arrived in Dallas, Texas from Louisville, Ky Friday morning after going through a SNOW BLIZZARD. We finally arrived at her final destination, the driver, which was a female, that deserted us upon our arrival to Dallas, Texas. One of her passengers needed medical assistance and she was not available to assist. The services rendered after arriving at the Bus Station, downtown Dallas was horrific. I NEVER want to travel with Greyhound ever again and I am requesting a full refund for my HORRIBLE, HORRIBLE experience. Another thing, the heat stopped working on the bus (with temperature below 10) in route to Dallas, which made for terrible driving conditions especially since the windows fogged up due to no heat. I am a senior citizen, my blood pressure esclated out of control and I became very scared. Once again this was the worst travel experience for me in a long time. I look forward to your reply and the receipt of my full fare. Thank you, Gloria from Louisville, Ky. Please send my refund to: 249 East Short Street, Apt. #508, Lexington, Ky. 40507 or you can contact me at 859-309-3979

lost luggage,rude drivers,corporate office too good to talk to you about your issues.what else needs to be said if i wanted to talk to someonefrom india i now know where to call thanks greyhoundyou opened me up to a new culture i;m sure they are happy with the jobs security since you can't find out where the lost luggage areand the bus driver renee who drive from nashville tn to memphis tn if you hate the costumers that much you shoul look into another kind of job.keep this up you wont be needed

WORSE CUSTOMER SERVICE IMAGINABLE! My daughter and I were scheduled to return home from Berea KY. I tried for 45 minutes to find out how late it was going to be. I could not get an answer from any of the customer service representatives. The bus never came.

Actual Rating: ZERO Stars Never could I have even imagined such a horrific traveling nightmare as I recently experienced with Greyhound. Thinking I would take a leisurely and enjoyable trip while actually seeing the country, I made the laughable mistake of booking a trip with Greyhound. Never again. From the glowering, Gestapo-like "security" thugs, to the sarcastic, combative, insulting drivers, the entire experience brought to mind visions of German "untermenschen" being packed aboard freight-trains and shipped off to Auschwitz or Treblinka. Has anyone in your company ever heard the phrase "customer service"? Do any of your employees have even the faintest grasp of normal civilized deportment? Customers are not prisoners to be bullied, abused and harassed into "obeying" your employees. Your customers are paying good money to purchase a service. Your employees owe them that service. That is the nature of a service contract. This sort of outrageous crappola comes from the top down. The blatantly apparent fact that no one in your company has even the faintest notion of how to behave like a civilized human being has led me to make the decision to do business with your company no more. Further, I will recommend to others that they also avoid doing business with Greyhound. very truly yours

I took the bus from denver to clovis N.M. somehow my bags ended up in Dallas TX. in a warehouse. That was 25 days ago,what is scary is that they have a warehouse for these things. Ive called and went on line and all i get is the run around. Im begining to wonder if im gonna ever get my bags back.The least they could do is refund my bus fare.These people simply dont care,ive never even recieved a return phone call.

that bus is careless and i will never go again on one of the, i an currently seeking a lawyer and i hope you bus nothin but the worst. My twin took a bus from here Fresno,ca going to junction city kansas . he never made it. your hole entire opperation is something that needs to be address the problems cause it costing people there lifes!!!! 5598039138

Corporate office of gray hound,I don't see one review that is positive, I always do my homework before i make purchaces, I'm sorry but i decided to take a train instead.

My name is Shiela and I had traveled from Dothan,Al to Boston,MA started on 12/23/2010 and would arrive on 12/25/2010, well let me tell you it was no fun loosing all my luggage..I mean when I first payed for my ticket in Dothan the lady asked me if I needed special handling I said of course considering my health condition. So I get to Boston and NO LUGGAGE for the next 3 weeks I am without clothes, my personal items, my kids tassels, and all I keep getting is a run a round when calling greyhound main office that traces luggage...I just filed a claim but now have to wait another 2 months=60days, but I want my red duffle bag back no money can replace the contents in that bag. Kids only graduate once and my daughter is 20 now but the teddy bear was given to me by her when she waS 4!!!!hOW DOES MONEY REPLACE THAT??? AND HOW COME YOUR SYSTEM AND THE PEOPLE WORKING IT DOESN'T EVER HAVE AN ACCURATE ANSWER FOR YOUR QUESTIONS? Ms Shiela

Grayhound is the worst. What was tobe a 12hr trip turned into a 20hr bus ride being that the damn bus BROKE DOWN, excuse me as much as you guys charge for your tickets the bus should run (it did not), the heat should work in the winter (it did not) I ended up sick for my thanksgiving holiday and I dont get sick, I can't stand greyhound !!!!

I purchased a ticket for my friend in Florida to come to kentucky via online credit card.She had an emergency and was not able to make it.(car accident)I called like 30 times only to recieve a busy signal and when i finally did through it was a ton of recorded msgs to call other numbers.FINALLY i spoke with someone who was obviously not from the united states and was rude and no help.He said if it was purchased with a credit card that it was non-refundable!! WHAT? He also said if I called someone else at Greyhound that they would need a Doctors orders froim her hospital on proof of the accident!! Are u serious? I have to get a doctors written note to show proof of why the ticket was never used? This is how customer service is defined GREYHOUND,Exceed the customers expections!! If the ticket was never used,give the customer their money back!!Make the customer happy and they will come back and use your services again.Its that simple.I am very unhappy now and will not be using greyhound ever again!! Thats money that u will not make now because u did not take care of the customer!! Lets see if I get a response from Greyhoud to see if they really care. Donjderolf@hotmail.com is my email address. I have the reference number to my ticket in hand for proof. Today is 01-12-11. Thanks

Dear Sir or Madam: This message isn't about your webpage, even though, I found it very helpful. I am frequent rider of the Greyhound Bus Lines. The customer service at the New Orleans Bus Terminal is horrible. The service is both degarding to the City of New Orleans and Greyhound Bus Lines. The employees have bad customer relation skills. Most of the time the buses are late or either the departure time is fifteen to sixty minutes late. On the shifts I have noticed their is only one clerk most of the time. A majority of the consumers are spanish speaking people. There isn't not one clerk that is bilinqual. How can you help improved the services that your company have to offer to the public.

One star is way to many. I think the devil owns the greyhound bus line. Just last weekend I was stranded at texarkana after abunch of snow and I had to find my own way back to the bus stop because our original driver had to depart back to Texas after the snow had melted. I called the texarkana station and spoke with a man about getting us a ride back to the station and they didn't even try to attempt to help us!!!!! Wheres that petition? Im calling the BBB. Greyhound you suck

Greyhound bus is not what it used to be....The service is poor.the people do not know how to talk to you. Can't get hold of no one in Headquarters...They might aswhile go ahead and shut down and revaporated. The prices went up.

If you guy's do not do anything about your service then you guy's is going to loose the service of customer....Greyhound has been in bussiness since I was a little girl my mom use to travel on greyhound all the time and the service back then was awesome..Today the service is poor..please reach out to your customer and help the sitution and unsteady of over looking it. The bus was to leave wichita 3:35am did not leave until 5:20am on 1/1/11..So my daughter miss her bus in KC going to Ohama so she had to waited in KC for 4hrs to catch the DeMoins bus and waited in DeMoines for another 4hrs. did not get into Ohama until 9:00pm...keep in mind her bus left in at 5:20am poor service...I was so mad I could had scream....tried to call headquarters but that was a joke.