Greyhound Bus Lines Corporate Office & Headquarters

YOUR COMPANY GREYHOUND LINES HAS REALLY GONE TO THE DOGS!

i'am sorry i was mistaken it was acually indian trails who left me stranded in lansing michigan

i tried to buy a ticket with my debit card they said the transaction didnt go through jst to find out that it did go through but i didnt get no ticketnot only did i pay for one i was charge six times and now they say they dont have any record of it can someone tell me what to do

On March 28 I traveled on your buses to Georgia from Houston Tx and we had a very very nice bus driver named (Pope ) and I know the poor guy got tired of me and another lady complaining of the bus it was the worse bus I had ever been on I used to work for a tour company and i know about all buses and how they feel and for paying that amount of money and thank God i had a discount cause then i would have been more furious (((( I Quote )))))) The most ugly and rattling and uncomfortable seats that I think being an American bus and has been around ever since I was born the name should at least be something to be proud of but as an American you all have failed cause the Mexican bus lines have better bus lines then GREYHOUND a name that I used to think was an American bus line to be proud of But NO IT IS THE WORST ONE and as long as a bus wakes me up from all the rattling and shaking that is not a bus worth praising and I also tried one of your new ones and all they are .... just the same buses only refurbished like a computer and not any better and I transferred 3 times and that driver Solomon was so rude ..but let me tell you as soon as a pretty girl got on the bus he had some great smiles for her and ugly to us .....a good bus is a bus that has comfortable seats one that has kneeling air and has tint on the windows and clean windows our were so dirty ....I will never get on your buses or recommend you at all until your bus are like the OMNIBUSes

Usually, I have very good experience with riding greyhound buses. Unbelieveably, last night leaving on bus #6279 / licesence plate # R24-373 TEXAS; the bus had poor ventilation. There was no air over head, minimal air was coming from the windows made it unbearable for me: Since I have Asthma. I informed the bus driver I couldn't breathe. When it got worse; I sent another passendage to informed the bus driver I couldn't breathe. His reply "The air is on it maxium." I could believe that because it was so stuffy and warm. The bus driver wanted me to sit in the front. I refused because I didn't feel the air. I was about to pass out. My arms and legs felt heavy. When I asked who was his supervisor; he said "Mr. Gonzales". Then he said "I don't know." Getting back on the bus; he said "I have witnesses hearing that I asked to sit in the front. I told him that I don't want to argue with him. I am sitting way I am. Strange, the rest of the trip the air condition was on. I am not going to put the race card in the mix since I am Black and he is Latino. I was raise by my Cuban dad. I am talking about common decency. The ticket cost $127 around trip ticket. They don't have windows that open. No air over head nor from the vents near the hold area for bags over your head at the sitting area. Asthmatics customers beware! I hope this situation never occurs again!

Addention, greyhound bus lines corporate headquarters.how you doing? well im tallahasse fl with gregound bus station, now i bought a tickget from there and i need to change place but in the same state leaveing from tallahassee fl to jacksonville fl in of st .petersburg fl. now the these people at the tickget counter tell i cant do that, now i told them i read your policey and it did not say that no one couild change places if they leaveing on the same day.but your policey did say if they miss the bus that they do have to pay late to take a nother bus and if they want to go on a nother day. but it did not say in policey that they could not change city in flordia state. now these people at the tickget counter is lieing to the customers at the tickget counter. now it not right yell let these people do this even the supervisor let them do it lie to these people so they dont have to do no papper work.now i asck 50 in tallahasee fl if they new obout this and they said no and they always took the greyhoundbus or when they had to change places and leave the same day.now you can e mail me jamarhase@myway.com stacey s

I wish I could put "no stars". It has been years since I rode a Greyhound bus. But since I was meeting my sister in Beaumont for a trip to Galveston to get on a cruise ship, I decided to ride the bus from Dallas. Big mistake. I remember the drivers as clean, sharp, almost military in appearance. My drivers were NOT, almost sloppy. Customer service was non existant. Those at the counter were rude. The buildings themselves were not clean. The buses were not clean. The selection of places to stop were dirty. The bathrooms were dirty. It was overall a very disappointing experience.

I just traveled from memphis tn to hot spring ark i had a infant and car seat with 4 bags. i was told i could have assistance with my bags because i had my infant, car seat and a carry on. needless to say my bags never reached hot springs and they had all of my childs belongings in the bags. Im unable to reach anyone through greyhound about this, so not only am i a unemployed single mother but now i am looking to replace everything my son owned not to mention my belongings, but like any mother i am more concerned with my childs stuff. If anyone reads this and is able to find away to reach someone please please please contact me at above email. thanks

Long story short, I have been "Going Greyhound" approx 200 times since 1980. Primarily, the Sacto/LA/San Diego corridor with no incidents beyond the usual 3-hour delays from LA-northbound (shrug) Whatever. Tolerable... On Monday, Labor Day, Sept 6, 2010 @ 6PM, I bought a one-way bus fare from Sacto to LA for $66 with only a carry-on duffle bag. I immediately ducked into their restroom toilet stall to "take care of personal business" for one minute. On the other side of the stall door, I heard "What are you doing in there?"... I ignored the obvious pervert and emerged 30 seconds later. It was one of their moron "rent-a-cops", a 25-yr-old potbellied redneck with a Curly Howard buzzcut and chin-hair. Immediately, I presented my freshly-printed bus ticket ($66 to LA, to prove that I was a PAYING PASSENGER and not a TRESSPASSER) and he confiscated it and said "follow me". I did, to the private room for a thorough examination of my luggage and cross-questioning about what I was doing in there. I told him repeatedly that I was taking a shit/whiz. He disagreed because of the lack of the usual ambient noises associated with taking a shit/whiz (I'm very good at avoiding those embarrassing noises). Solely because I HAD to get to LA that night, I humored this goddam lowlife moron rather than raising holy hell and getting the depot general manager involved. I felt like the butt of a mean-spirited Jaime Kennedy/Ashton Kucher hidden-camera gag! THEORY: I was a clean-cut, clean-shaven 60-yr-old white guy wearing a "Hawaiian Shirt", and the only one in the depot wearing such. I plead ignorance! I wasn't aware of the "unwritten law" against wearing a "Hawaiian Shirt" in a Greyhound Depot! Pardon me all to Holy Hell! I wrote to the Greyhound Corporate website "contact us" 3 times with not so much as a kiss-my-ass or go-to-hell response. Hey, "rent-a-cop", Sacto depot, you think you're hot shit in a champagne glass? I may be 60 years old, but I'll take on YOU...AND your very toughest buddy, at the same time, in a fair fight in the alley behind the depot and I *WILL* WIN. I solemnly promise. GREYHOUND...the F-ing "dog" is F-ing DEAD to me! I'm going Amtrak from now on! GREYHOUND, you're nothing but a bunch of lowlife gangsters over there in Dallas Corporate!

Predatory, manipulative, corrupt, evil. I spent an extra $60 on a $70 ticket so that it would be refundable, then spent 8 hours talking to their phone line, driving to their DC office, then emailing. I received no helpful guidance, got no reply, and was cheated out of more than $130. Avoid at all costs.

I took the bus from Richmond, VA. to Houston, Tx. on Feb. 21st, 2011, and my suitcase with a lot of my clothes and things that are very sentimental to me. Mr. Leon Stewart at the bus station in Houston is helping me with my issue, but I was told that the most Greyhound would compensate me for my suitcase is $250. ...Seriously?? That's not even how much I paid for my ticket! My ticket cost me $318.00! Not to mention the overall value of my suitcase and contents inside! It's been a month now, and I still don't have my suitcase. Ohhhh how I would love to sue the dog SHIT out of Greyhound, and because they think a measly $250 settlement will make me happy? Oh, no no..! That's not how it works here in the good ol' USofA! Granted, there are lots of cornholing companies out there that love to doggy-style their patrons, but getting cornholed without the reach-around isn't my cup of tea! Either I get my stuff back...or Greyhound will go bankrupt along with the shitty buses that keep falling apart on people!

The grey hound made me miss my baby who died birthday by two and a and ahalf days!!

my email - raven_nest86@hotmail.com tracing agents file no. - 2 4 0 1 7 3 9 4 (no spaces on actual file no.) baggage check no. - EE124316 I made a trip recently from Richmond, VA. to Houston, TX. on February 21st, 2011. One of my stops was in Jackson, Mississippi where I last saw my suitcase. It's filled with very important and pricey things like my HP Pavilion laptop, an art style hunting knife, a gameboy color, Army patches and an ARCOM (army commendation) award with my name on it, and a big chunk of my personal clothes and wardrobes. You can see the rest of the list via the FILE NO. and BAGGAGE CHECK NO. above in your computer systems. The date now in which I write this report is March 20th, 2011, and I still have not been able to recover my long awaited suitcase. I've written out my claim form with the bus station in my home town of Houston, Tx. and the gentleman by the name of Leon Stewart helping me with this hasn't been able to pinpoint the location of it yet. Needless to say, I want my stuff back. Is there a way to run a test to see where my suitcase is? I really hope it was sent to the Dallas warehouse to the lost and found, and if it was, I would like for someone to physically climb the mountain of lost things in that place search for my suitcase and ship it to my home towns' bus station where I can go pick it up. I would personally hate to file lawsuits against Greyhound Inc. over a suitcase that is lost. The thing is, I have contents in it that mean a great deal to me, and if I can't get them back in whole, legal actions will be taken to compensate me.

To tell you the truth you are not worth 1 star.I got your bus from New Orleans LA to Huntsville AL. I changed buses in Montgomery AL. and i gave them my suitcase to put in the luggage dept. I watched them load my suitcase. When I arrived in Huntsville, AL. the bus driver would not look thur the luggage and give me my bag. Every thing i owned was in my suitcase(clothing). I have never meet anyone so rude and abnotious as that driver was. He loved to hollow and treat everone as if they were below him. The last I heard he got paid to do a job. I would like to know something is done about this. My e-mail is attached to this If greyhoud corp. would please do a follow up.

I am presently sitting in 60 degree weather waiting for a damn bus that is 4 hours late. The station is closed. There is no place to use the restroom because it is closed. I fear going off the station property because nobody seems to know when the next bus will show up. The greyhound service is Crap, they should be ashamed to have such poor service. The bus we were supposed to take never showed, and the buses that were going in our direction was full. They decided to call for two other buses after the damn four hour wait. Somebody needs to get fired.,Seriously, and I know my $176.00 will not be refunded. This is a shitty operation, I am so upset, tired, we all have to use the restroom. I hate Greyhound, and will never ever waste one red cent on these crappy buses and their service. What a bunch of LOSERS!

Recntly your comany was in the news in San Antonio Texas because of the illeagle towing practices at your terminal there. I was amazed to see how poorly your patrons are being treated by this towing company. after observing your terminal for a few days it is apparent that the towing company is incapable of following state rules and is doing nothing more than preying upun your patrons. The towing companies spotter and your on sight secutity aswell as several of your employees seem to take great pleasure in preying upon your patrons. They had several chances to warn the people they are fleecing of the situation, but instead just let them walk in your terminal to conduct thier buisness only to return to the parking lot to find thier vehicles either gone or on the back of a tow truck being held for ransom. One could only hope that your company could find a more equitable way of dealing with its parking issues. Personaly I would think having one of your employees control your parking lot instead of the pirates your using now. Please find a better way your patrons are begging for ra change.

I bought a ticket for my son and his girlfriend to get from Ohio to Idaho. First off they were told to be at the bus station an hour early, they arrived at 7 am but did not actually get on a bus until almost noon. Now, I realize that stuff happens but I was very concerned about them getting their connecting buses because the bus was 4 hrs late. They got to Chicago and were supposed to have a layover, which was fine I mean at this point, what are you going to do? Right? Well, while they were there they were being harassed by people who were not customers and the employees of the bus stations would do nothing to help. Are there not soliciting or even harassment laws in Chicago? At the very least the employees could have at least asked the non-paying customers to leave the station and stop harassing their passengers. My son’s girlfriend was really scared but still I was just happy they made it through and were now on their way again. I then, received a call from my son letting me know that the bus broke down in Wyoming and they would have to wait for a new bus. I called my son back an jour later and he proceeded to tell that he asked the bus driver how long it was going to take and she said “I don’t know” so he then asked her if she could call in to find out. He said she acted as if she didn’t even think of calling in. Of course he is telling me how cold it is there and that they are in the middle of a storm and when I was talking to him I could hear a baby crying; of course I am starting to worry a little bit, but I mean buses break down and I am still thinking this must be just a fluke…So finally another bus gets there and they get started again and then that bus breaks down too, so they are again stranded in Wyoming in the cold and by this time they are running out of money to eat off of because of the extra time this trip is already taking and they are still not even done yet. So, another bus comes and takes them to salt Lake City Utah and then my son tries to talk to the desk employee and they give him a run around and tell them that there might be a bus at midnight (it is1pm in the afternoon at this time) So, he says what do you mean might? And the driver explains that because of the breakdown they expecting more people getting on the bus at Midnight and they don’t know if they will have room for all these other people, they don’t know if they can get another bus to take them and the weather is really bad and they expecting a storm so the bus might not be running at all anyway. But, the employee tells my son he could possibly get him a dinner voucher. He calls me to tell me about this and I am thinking Dinner? After all that has happened you’re offering him dinner? Possibly? So, My son should have been home over an hour ago and at this point I don’t even know when he is suppose to be here or if he is even going to be able to get a connector, or hell even if he may or may not starve to death (ok, I am being dramatic but this is ridiculous) I paid almost 400.00 dollars for these tickets and I think at the very least they should at least guarantee him a seat to his said destination. Considering that is what I paid for, and that none of this was my sons fault and the fault of the shoddy business procedures and dumpy non-maintenanced buses. I am sure I will be back here with a part 2, when and if my son actually gets home......

I WILL NEVER RIDE GREYHOUND AGAIN! THE SERVICE IS HORRIBLE FROM THE TICKET CLERKS, THAT ALWAYS HAD AN ATTITUDE, & AT ONE STOP WE WEREN'T EVEN TOLD THAT THE BUS WOULD BE LATE I HAD TO GO ASK FOR MYSELF...THEN TO TOP IT OFF MY BUS STOPPED COMING FROM MOBILE GOING TO NEW ORLEANS FOR TRANSFER, & WE WERE STRANDED ON A BRIDGE FROM 3:59-6:36, BUT KEEP IN MIND MOBILE WAS ONLY 35 MINS AWAY FROM WHERE WE STOPPED...THEN THE DRIVER OF THE BUS THAT PICKED US UP HAD THE NERVE THE HAVE AN ATTITUDE TOWARDS A DIABETIC MAN THAT ONLY WANTED TO KNOW WHEN WE WOULD BE MAKING IT TO OUR DESTINATION BECAUSE HE NEEDED THE PROPER MEDS...WE WERE THEN FORCED TO GO THROUGH BILOXI,GULF PORT,& THEN SLIDELL BEFORE WE EVENTIALLY MAKING IT TO NEW ORLEANS WHICH WAS ONLY A HR AWAY FROM THE BEGINNING...AFTER CALLING CORP THE GUY FIRST OFFERED A $30 GIFT VOUCHER...AFTER TELLING HIM I NEVER PLANNED TO USE THIS SERVICE AGAIN HE THEN WENT ON TO OFFER ME A $30 REFUND, NOT EVEN HALF OF WHAT I PAID FOR MY TICKET...ALL I CAN SAY IS BEWARE IF YOU PLAN TO RIDE GREYHOUND BECAUSE YOU MIGHT JUST BE IN FOR A SURPRISE!!!

Tried calling my local Greyhound station(s) . . . (Both in Seattle and Tacoma, WA) to no avail. No one answered the phone at either location. I then tried to call the Corporate Office to get the answers to my questions, only to find out that THEY WERE CLOSED for the day. After looking up the phone number on this site, it appears that the large percentage (75%) of individuals have had similar (or worse) situations then myself. I don't feel so bad now.

Once arrived at DC station was given a reboarding pass, lost or misplaced when in terminal explained to Driver (idiot #1) had lost the reboarding pass however I had tickets to show prove and buggage was on Bus at seat location, he became high rate and threating then he threw my tickets at me. I explained to what was to have been the Station Manager (idiot #2) the matter and challenge her to review the survillence video or ask other passengers in line, she was just as bad as the driver told me to leave the bus station without retrieving my buggage. The officer allowed me to get my baggage and explained for me to make a formal complaint to Corporate.I had paid for a ticket to North Coralina and was told to leave the DC station. I want to be reinburse for all expense including lost work. I will be placing criminal charges against driver.