Expedia, Inc Corporate Office & Headquarters

I will NEVER USE EXPEDIAN EVER AGAIN, AND I'LL CONTINUE TO SPREAD THE WORD FOR OTHERS TO NEVER USE THEM AS WELL! The worst customer service I've ever experince. NONE OF THE REPS SPOKE CLEAR ENGLISH!!! I COULD HARDLY UNDERSTAND! THE ABSOLUTE WORST!

By far the worst experience I have ever had!!! I WILL NEVER USE THIS COMPANY EVER AGAIN!!!!!

HORRIBLE JUST HORRIBLE. Everytime I book through Expedia the flight gets cancelled and the airline nor Expedia is willing to accommodate you!!!!!! Insane!!! I'm on hold with Expedia right now due to a cancelled flight and they offered me horrible alternative options. One option had me connecting twice and in different airports!!!!! They offered me a refund, but the flights available were a lot higher in price!!! After being persistent the airline finally offered to rebook me on a flight operated by a different airline. They should've offered that to me in the first place!!! The nightmare doesn't end here. The supervisor from Expedia confirmed the wrong departure date and now I'm stuck with arriving a day earlier than my original itinerary and I have a non-reufndable hotel booked and a non-refundable car rental. Expedia hung up on me 5 times!!!!!!! I was on hold for more than 30 minutes for each call!!!!!!!!!!! This is just unacceptable!!!!!!! Expedia is HORRIBLE DO NOT BOOK THROUGH EXPEDIA!!! BE WARNED! Now I have to call back on Monday to fix this and the second supervisor I spoke to today hung up on me again!!!!! Insane. I don't understand how businesses can treat people like this seriously!!!! I've been an Expedia customer for a very long time and this is absolutely the LAST TIME I'm booking with Expedia!

WOW. After reading all these comments I thought why not leave my feedback as well. I have been using Expedia for many many years. But no more. I have been calling them for over a week and half to complete a reservation and I can't seem to get anywhere. I was on a 3 way call with the Airline and Expedia for 1.5 hours and just as I was about to pay for my reservation we got disconnected. So I called back ( for the 5th time) and spoke to a supervisor named Marsella (or whatever). She is a joke. Very rude and wouldn't listen to what I was saying. After what I went through the first 4 times, she flat out told me that she could not help with my situation. How is that considered "Customer Service". How can 3 people from the same company give you different answers.

Bad customer service is one thing, fraud is another. I made a reservation with what I thought was Sheraton Hotels directly. The google for Sheraton JFK brought a site for sheraton.reservationcounter.com. Upon finally calling Sheraton today because my confirmation number was not coming up on their website, I was told my reservation was made through Expedia. When I informed the agent that no I had called the hotel reservation center directly she said she has heard this a lot. People are being giving the false impression that they are contacting the hotel chain directly. I did not want to deal with Expedia, Hotwire or third party booking agents any longer due to having previous experiences like the previous reviewers experienced. I am wondering if this is legal. Not one mention is made of Expedia during the recorded message for waiting to make your reservation. No mention of Expedia is ever uttered during any part of the transaction.

It is the worst worst worst service I purchased a ticket going from Ecuador to Dusseldorf Germany for my sister and the flight had a connection time in Miami Expedia failed to inform that my sister will need a transit visa and when we find out about the transit visa she went to the American Embassy to obtain the visa but they fail to issue the visa. I tried three days to find another flight and Expedia was saying that they can not do anything they were saying that the airlines have to give credit to my ticket however the airlines in this case American Airlines and Air Berlin were saying that they don't have to do anything to do with the ticket. I finally were able to speak with somebody in Air Berlin and since they were the owner of the ticket they were willing to credit only 318.00 out of the $1674.40 ticket. It is a disgrace to work with Expedia, American and Air Berlin NO BODY IS WILLING TO HELP YOU BUT WHEN YOU PURCHASE THE TICKETS THEY ARE SO NICE TO TAKE YOUR MONEY BUT WHEN IT COMES TIME TO HELP YOU THEY DON'T DO ANYTHING FOR THE CUSTOMER NEVER EVER WILL USE EXPEDIA AGAIN THE WORST TRAVEL SERVICE PLEASE AVOID BUYING FROM EXPEDIA THEY WILL NEVER NEVER HELP YOU

I agree with all of the reviews. I am also a long time and once loyal Expedia customer. Never again!! Just spent 1 hour on the phone being transferred to people who could not speak English and clearly don't know a thing about providing customer service. They treat people very poorly and don't give a damn about loosing your business. They should bring customer service back on shore and take care of the customers who pay their salaries via the commissions the yearn from the airlines and hotels. It's a wonder they are still in business.

Expedia is the pitts! We used an ad on Google, thinking we were dealing with the actual hotel.(Wingate in Southport NC.) We were informed it was completely booked for the days we needed, From Friday June 8 until Monday, June 11,2012. The Operator who never once identified herself, as working for Expedia said the last opening in that area, was at the Comfort suites in Southport,NC. We planned on driving from Florida to NC. for our granddaughter's dance recital. Not wanting to disappoint our granddaughter we agreed to the change of hotels, still unaware that we weren't dealing with someone from a hotel. They charged us almost double what we normally pay for the same amount of days. There were no discounts. The closet was as small as a phone booth! The furniture was old and looked it. The bathtub was a huge problem, It was very narrow & which made it difficult to fit into. In a rating between one & Ten with 10 being the best, we would rate it, Minus one. Our advise is when using the internet, make sure you are dealing with the Hotel and not Expedia, (which in plain english stinks, & is a rip off.) There were many other things wrong, which would take too much time to include!!!

Can I give NO stars??? I booked a simple two night hotel with them, paid in advance... went to check in, and they did not have my room type available. AND, because I booked through Expedia they would not put us in another room (it was 1:15a) in case someone came for that room, because they "don't make any money off expedia" and it would have been an upgrade. Keep in mind, that it was one fifteen in the morning, and we were checking out at seven in the morning, so we would have only needed a bed for a few hours. At first they told us no rooms were available and they had not ability to authorize a room change. I said, Room Change?? You aren't giving us the room type we paid for, so how is this a change? I was told with the expedia booking, they select the room and it has to be that one. WHAT A CROCK! So, I said, okay, just refund us and we will go somewhere else because we cannot stay here and since you cannot honor our reservation, surely that would be fine. NO WAY. They would not refund or relocate us! They said that was Expedia's job... so I called Expedia while I was standing that..., and Expedia called them. I heard the whole 90 second conversation. The person told me they would have to call and speak to the mgr in the morning when they were available and take care of us then. I clarified it over again.. you took the notes about what we did, what happened and what is to be done so I don't have to go through this again and they know we did attempt to deal with this.. yes, yes, everything is going to be fine, we will take care of you, etc., BUT NO... called back the next day, no notes, started fresh, and heard how dealing with it AFTER the reservation was hard and required all kinds of investigating and I said, at this point, I just need my refund and you all can deal with the hotel. But, no... they told me if the hotel won't refund Expedia, they won't refund me. Never, never again will I use Expedia! NEVER! Never never never never. And, the good news, I work in travel... so I can make a dent!

Not even earns one star. BOYCOTT EXPEDIA!!! Screw values, rape the customer and make billions!!! The company is full of bullies that refuse to take any responsibility for anything I think they have a script in corporate to say "Not an Expedia Issue" After a stolen vacation and 20+ hours on the phone that is what I was told. This is my 3rd post I wonder if this one will be "screened in?"

I know that the customer is NOT always right. However there are many problems with Expedia. #1. Call wait times are totally unreasonable. 2.Was supposed to get a call back in 15 mins.Never got it. 3.I was double booked through no fault of my own.Was still charged $100 cancellation fee. Was told i was unable to talk/transferred to a U.S.customer service representative. Is that true or false? I believe it's false. They would not try to work with me and try to resolve this. Expedia will lose more than the $ 100 i lost because i and at least 6 people i booked will no longer use Expedia not to mention the people that will read the negative comments and the bad press Expedia will receive on the internet.

Expeedia is a big joke, when you call to book they are all willing to help but when it comes down to emergances they treat you like shit and do not help at all I WILL NEVER BOOK WITH AGAIN !!!

Horrible service. Five hours on the phone and no resolution. Don't book a hotel stay through them either.

I can't believe what I am reading. I was doing a google search for the headquarters number for expedia. I booked several flights on June 5th. I booked a one way trip for four from Atlanta to Houston for 4 due to the low prices. That transaction was successful. I then booked a return flight for 6 and that is when the nightmare started. At the end of the second transaction the screen stated that the flights were successfully booked and of course my account had already been charged. So I went to "my itenaries" however the second set of flights were listed as not booked not to mention I did not get the immediate confirmation email that is suppose to come after you book. I then called Expedia who have non-American natives who answer the phone calls, despite the language barrier I was able to discern that they were placing the blame it on a glitch in the system at Airtran. The representative then stated that I don't see that reservation either so let me book you a new flight. I asked her about the initial charge for the non-booked flight and she assured me that it would be refunded because it was never booked. As soon as she booked the next set of tickets, of course I was immediately charged, I then received two emails: one apologizing for the first glitch in the system and that the first flight has been booked and another saying that the new set of tickets were booked. I have been double charged for the same flight and have been promised a refund for the first set of tickets. I can not stand this company. I have never received such horrible service and the waiting game is ridiculous. They took my money immediately but now that they owe me money it is taking forever. I am livid. I will never use this company again. I called back to ensure that a refund request was placed and I was disconnected several times, when I finally talked to a so-called supervisors she tried to blame the problem on other companies. Such as the first glitch was Airtrans fault, and the wait for my refund is Wells Fargo's fault however I reminded her that I used to be a banker for Wells Fargo and I know the process and that what she was saying was not true. She began to stutter and tried to come up with another lie. I told I will not be hanging up until I have a true answer as to when my refund will or has been processed. If nothing shows in the next couple of days I will be filing a claim through my bank. Trust me when I say it is so much easier to book through the airlines directly.

Poor is to hige for expedia

Does not deserve even one star. EXPEDIA STOLE MY MONEY AND VACATION!!!booked and paid for a cruise and it was,cancelled have spent a total of 10+' hours on the phone, but to no avail.m I planned on going on a cruise this Sunday but it is sold out and I was cancelled. This co really FAILS DO NOT GO THRU EXPEDIA IF YOU PLAN ON VACATIONING

I've used Expedia with success several times for simple hotel bookings...sometimes they have a price that actually IS lower than any category offered by the chain itself. Their "best price guarantee", however, appears to be a sham. I booked a cruise (for two) through them with no problem. A few hours later, I found a slightly better price (about $20/person) & called them back well within their 24 hour time limit. First call was dropped after the rep said he had to get approval from a supervisor & put me on hold. Second call, another rep couldn't get me to a supervisor, but put me on hold to check & finally came back with the message that they didn't match the prices from that particular website (one I had used before, so I know they're legit). When pressed for an explanation, put on hold again & came back with reply that they considered that website to be a "membership" site, and said it might be 45 minutes to an hour on hold before I could talk to a supervisor. After a bit more argument, they told me the reason they gave for calling the site a membership site was that the site asks for contact info when you're getting a quote (they send you a confirming email for the quote you're given online.) You still get the quote on line, no fees are involved, you don't have to sign up for anything else, no one calls you, etc. Expedia guy finally gave me a "case number" for the dispute and said a supervisor would call me back that evening, or the next day, since it was sort of late. Needless to say, no one ever did call back (this was over a week ago.) Ironically, Expedia asks you to become a "member" at the top of THEIR website. I notice now that the price of the cruise has dropped; I have absolutely NO hope that I might be allowed to rebook at the lower price!

If I could give them zero I would. They left me stranded in Guadalajara Mexico. I ended up having to purchase my tickets at the counter after wasting 2 hours on the phone with them. Like the rest of you, I wouldnt recommend or use them ever again for anthing.

Expedia has the most terrible customer service representatives. I have been on hold for a total of an hour tonight. I am on my third call to Expedia. They put you on hold and never return. Their system made an error an they do not want to own up to it. They want to purposely put the customer in an impossible situation so they can make more money. What they are not charging in reservation fees they sure are charging in other fees.

I agree with all the comments here; Worst company EVER...DO NOT USE THEM FOR ANYTHING